# FastVPN: Secure & Private — user reviews > 115 indexed App Store user reviews of FastVPN by Namecheap, Inc, rated 4.20/5 from 141 ratings. - Source: https://appshunter.io/ios/app/fastvpn-secure-and-private/id1381516895/reviews - App overview in markdown: https://appshunter.io/ios/app/fastvpn-secure-and-private/id1381516895.md - Rating breakdown: 5★ 106 · 4★ 8 · 3★ 2 · 2★ 3 · 1★ 22 ## What do users think of FastVPN? Overall sentiment: negative **Pros** - 💰 Affordable pricing with promotional deals - 🚀 Fast connection speeds on some servers - 👍 User-friendly interface design - 🔒 Reliable security and privacy features - 📍 Large number of server locations available - ⚙️ Easy integration with iOS settings - 💬 24/7 customer support availability **Cons** - 🐛 Frequent disconnections and instability - 🔌 Automatic sign-out requiring frequent re-authentication - ❌ App crashes and freezes regularly - ⏳ Stuck on loading locations screen - 🚫 Account lockouts without clear reason - 📵 Non-functional on certain iOS versions - 🔗 Poor connectivity on non-US servers - 💤 Slow speeds despite advertised performance - 🚨 Subscription recognition issues - 📱 Landscape mode not supported on iPad - 🔐 Account blocking for suspected fraud - ❌ Difficult cancellation process - 🌐 Blocked by streaming services (Hulu, Netflix) - ⚠️ Unresponsive customer support - 🔄 No auto-reconnect or kill switch functionality **Commonly reported bugs** - App stuck on loading locations after login - Constant automatic sign-outs - VPN error: Unknown Error Authenticating on Wi-Fi - App freezes and becomes unresponsive - Wi-Fi disconnection when screen locks - App crashes on launch - Login page frozen or stuck loading - Subscription status not recognized despite payment - 2FA authentication delays - App continues running after uninstall on iPhone - Persistent password prompts after uninstall - Server location mismatch (showing wrong country) - No internet connection despite VPN connection - Incompatibility with iOS 14 and later - App won't uninstall properly on Windows - Settings not saving between sessions - Trusted WiFi not remembered **Most requested features** - Kill switch and auto-reconnect feature - OpenVPN protocol option for iOS - Temporary VPN disconnect button - Apple TV compatibility - Login with code option - Stealth VPN technology - Shortcuts app integration - Better server selection with connection metrics - Physical key 2FA support - Split tunnel functionality - Obfuscation (obfs) support ## Newest reviews (17 of 115) ### 4/5 — Fatal *2025-07-25, version 6.2.1* No te conecta ni pagando. Muy mAla ### 2/5 — Errors *2025-07-23, version 6.2.1* Can’t use it due to so many errors ### 2/5 — Unknown error Authenticating *2025-07-06, version 6.2.1* After updating the latest patch, now constantly got this error when connecting through Wi-Fi. VPN Error: Unknown Error Authenticating. Try to restart the app. The workaround is to switch between 5G and get connected, then switch back to Wi-Fi. I can survive but inconvenient. Please try to fix and I will give 5 stars. ### 3/5 — App doesn’t let me sign in *2025-05-30, version 6.2.0* Just is frozen. ### 1/5 — Nope *2025-01-20* Choose another. This vpn NEVER worked and cust support is hard to get to and once you do they are rude to customers and direct you to read things you’ve already read **Developer response:** Hi there, I am Mo FastVPN PM, sorry to hear that please do reach us at fastvpnsupport@namecheap.com in order for our team to assist you. ### 1/5 — Impossible to cancel *2025-01-19* Make sure you really want this before you subscribe. This company has made it near impossible to cancel a subscription. **Developer response:** HI there I am MO FastVPN PM here, we are very reachable via our support chat and you can easily cancel if not satisfied with our products we make products that customers can use and if they are not satisfied we are happy to assist and refund if necessary. ### 3/5 — Tanti problemi *2024-12-04, version 5.3.0* La uso da quando è uscita (7anni) e sin da allora hanno fatto pochi passi in avanti. App quasi sempre buggata. Dal momento che la apri a quando la usi. In apertura app ti dice che non hai connessione e che il problema è tuo e della tua connessione invece è l’app che si bugga e non riconosce la rete. Per di più ho due sim e fa lo stesso su entrambe. Idem con WI-FI. Problemi costanti con il mantenimento della connessione mentre la si usa. Almeno 3/5 volte si disconnette mentre la utilizzi rendendo invano il suo utilizzo. App che spesso chiede e richiede il login e ti bombarda di richieste di feedback, che anche se vengono forniti portano a molto poco. Namecheap in sé è un’ottima azienda specialmente per quanto riguarda domini e hosting, ma nei VPN ha tanto da lavorare. Tantissimi server disponibili e in alcuni casi veloci, ma molto spesso lenti infatti si naviga ad un terzo della voluttà rispetto all’usare la propria connessione senza vpn. ### 1/5 — Scammers *2024-11-16* Don’t try to download it or use it I only use 2 for 2 days and o got blocked for no reason after gotten my money. Useless app ### 1/5 — D🚫n’t use them *2024-10-30* The app is using VPN from Namecheap company. I signed up for their promotion for the first time, and I used it for 2 days only but then they blocked it. I wasn’t aware of it, and when I realized it, they send me a list of documents I need to provide for their verification purposes. Passport, driver license a selfie, and bank account proof of holding. I’m surprised they didn’t asked for SSN. After I provided my data, they just took away my promo subscription like I was a current client. So I was never able to use their platform with first time I user subscription. They also emailed and said there is nothing they can do about. TERIBLE customer service, very unprofessional. Do not sign up with them! ### 1/5 — bad experience *2024-10-14, version 5.2.0* More time is not conectet only wait and nothing ### 4/5 — Apple TV *2024-10-08, version 5.2.0* Funciona bien pero le falta soporte para Apple TV ### 1/5 — Got locked *2024-09-23, version 5.1.0* I was using VPN for a gaming purpose and even subscribing to monthly payment i am locked out of my account ### 1/5 — Doesn’t work at most time *2024-09-05, version 5.1.0* Quite slooowing ### 1/5 — Fake access *2024-08-07* I made a new account with this I try login with my first month of service and they say that the namecheap block my access to email them with a ticket number when I click to get the ticket nothing shows up is a reason why is name cheap ### 1/5 — Worst VPN award *2024-07-21, version 5.1.0* Rename to SlowVPN. Always slow, outages very common and loves to leak without warning. Mobile app constantly ignores and changes settings/disables VPN without warning with no kill switch option available. If you want your data to be leaked or just want to adopt an amish life style this is the VPN service for you! ### 1/5 — MALI *2024-07-10, version 5.1.0* Very very bad VPN Application , Can’t use in UAE, Took the money from customer no service. Cheating app , don’t download. ### 1/5 — TRASH *2024-07-03, version 5.1.0* I NEED A REFUND IMMEDIATELY!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Will not let me delete my account *2026-07-10, version 6.5.0* They will not let me delete my account. I have been trying to delete my account because this VPN did now allow me to access the show I wanted to watch and they will not get back to me so I can cancel my account. ### 1/5 — Very bad *2026-01-13, version 6.3.2* Not working very bad ### 1/5 — Does not work *2025-10-21, version 6.3.1* Like most said, that app is pretty useless and does not work. I’ve been a namecheap user for years without issues but this is top of the list of worst apps out there. ### 1/5 — B'k gibi *2025-07-21, version 6.2.1* yraam daha işlevli ### 1/5 — Very Disappointed – Ongoing Connectivity Issue Ignored by Support *2025-07-12, version 6.2.1* Since the most recent update, the FastVPN app has caused my phone to disconnect from Wi-Fi every time the screen locks—unless the app remains active in the background. I reached out to support, but they immediately blamed my device without taking any steps to investigate the problem. I’ve tested this issue across multiple devices and experienced the same results, yet support continues to dismiss it. Without proper acknowledgment or troubleshooting, the app has become unreliable and essentially unusable for me. I expected better from a paid VPN service. ### 1/5 — Pass *2025-04-09, version 6.0.0* They flag your account for no reason, they even refunded me when I didn’t want too saying suspected fraud and when I go to make a new account they don’t like what email provider I’m using. The von also states it’s good for one thing but when I tried to use it for that it didn’t work. So I don’t know, the servers seemed pretty fast but there’s other problems mostly with their management team. ### 1/5 — Don’t use *2025-02-16* Got this as a cheap vpn. Worked for one day before being locked out of my account . If they fix this I will fix my rating but until then I advise to stay away **Developer response:** Hi there FastVPN PM here, sorry you had such experience, please reach us directly at fastvpnsupport at namecheap.com in order for our dedicated team to assist you. ### 1/5 — Sign in issue *2025-01-25* Not even able to sign in captcha coming agian and agian ### 1/5 — Not working on iphone 6 *2025-01-24, version 5.4.0* It opens and close asap ### 1/5 — Not working *2025-01-23, version 5.4.0* It open and close asap ## Most praised reviews (10 highest-rated) ### 5/5 — Honest review *2025-04-18, version 6.1.0* I will say the app work perfectly but the VPN doesn’t protect when you are trying to use it abroad to stream Hulu and some other hard websites, Facebook still penetrates it, so it need more work, apart from this, this service are good, this is my opinion. ### 5/5 — Best priced VPN for best service *2024-11-10* I got the promotion they have going on for 1 year for only a dollar a month and no other VPN service out there can match the amount of locations to choose, the speed, and price. ### 5/5 — Flawless *2024-07-08* Works great! So easy to use, and priced right, too. 🙏 ### 5/5 — good one *2024-03-21, version 4.1.0* i gave it a try and it turned out to be a good one! ### 5/5 — Great vpn *2023-05-12, version 4.0.0* great product management as well!!! ;););))) ### 5/5 — Need login with code option for log in! *2023-03-21, version 3.9.0* Although the vpn is a good to go but it lacks in some features like you guys should implement log in with code that will be more time saving and it will be a great feature. ### 5/5 — Very reliable and cost-effective *2023-02-01, version 3.7.0* I had to use this service and I have found it very reliable and very easy to use and very cost-effective so I am very happy to use this. Thank you and I must recommend this everyone. ### 5/5 — My personal favourite *2022-09-10, version 3.6.0* Best pricing and great performance. The app is also well designed and easy to use. Your router configs work first time every time! Thank you for all your hard work. Worth every cent! 99c a month… can’t beat that and free expert support every time. 24x7 chat is a extra bonus and everyone is always friendly and helpful, not to mention patient! The perfect hosting provider with many extras. Priced the best all the way to the bank with regular working promos. My friends. #muchlove Yours sincerely My theradio.fm prototype is all made possible by you! Best regards Martin ### 5/5 — Go *2022-08-23, version 3.6.0* Ated ### 5/5 — Good connection, bad app *2022-07-05* The app often makes me re-authenticate upon launch. It also crashes when I try to connect on occasion. The VPN itself is fine, but the app can be very annoying to use. EDIT: Thanks for the fix! **Developer response:** Hi there Mo FastVPN PM here, just wanted to thank you for reporting and this issue is now fixed on our end and should no longer occur. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*