# Favor: Texas Food Delivery — user reviews > 344 indexed App Store user reviews of Favor by NeighborFavor Inc., rated 4.80/5 from 307,814 ratings. - Source: https://appshunter.io/ios/app/favor-texas-food-delivery/id502658998/reviews - App overview in markdown: https://appshunter.io/ios/app/favor-texas-food-delivery/id502658998.md - Rating breakdown: 5★ 271,813 · 4★ 23,079 · 3★ 5,484 · 2★ 1,275 · 1★ 6,163 ## What do users think of Favor? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Friendly drivers - 💡 Supports local businesses **Cons** - 🐛 Incorrect orders - ⏱️ Long delivery times - 💰 Expensive with hidden fees - 🤖 Poor customer service - 📵 Unable to cancel orders **Commonly reported bugs** - App crashes and freezes - Delivery status updates not accurate - Billing issues and incorrect charges **Most requested features** - Ability to track driver location - Option to leave detailed delivery instructions - Improved communication between app, drivers, and customers ## Newest reviews (13 of 344) ### 4/5 — Fees *2026-08-11, version 204.51.0* Keep the fees lower so we can tip more ### 3/5 — Refunded system sucks *2026-08-09, version 204.51.0* Only got refunded 76 cents for 2 items that I got delivered completely wrong, make that make sense?? I didn’t pay 76 cents for those 2 items?? I paid way more than that ### 2/5 — Making an Account has been a struggle. *2026-08-08, version 204.51.0* Many glitches where I cant sign in using apple. It sends me in a loop and then locks me out because of "too many attempts of verification." ### 3/5 — Slow *2026-08-06, version 204.50.0* It takes a long time to get service. I don't have this problem with other delivery apps, but I wanna support local stuff. ### 3/5 — This is fun but… *2026-07-08, version 204.48.1* Can you please just send the customer a notification that the order has arrived so they can tell y’all they got it so I don’t have to wait 2 hours to be paid please ### 3/5 — Expensive & Inaccurate *2026-07-04, version 204.48.0* I’ve never had a bad runner, Favor has the best runners by far :) However the delivery fees are high in comparison and the accuracy of menu options and restaurant hours is not accurate. ### 3/5 — it’s pretty alright *2026-06-26, version 204.47.0* I really do like how convenient it is to order from HEB for delivery, it’s mainly what I use it for! however the search engine in place is extremely hard to navigate. I can’t look up specific products without the engine giving me products that don’t even relate to the item I’m looking for. I think if the search function was fixed I’d give it closer to a 5 star rating. ### 2/5 — Its 2026. Surely your app should have a paste functionality. Web version usage only. *2026-06-24, version 204.47.0* The fact I can't paste my delivery instructions from Doordash/UberEats into Favor and even using the text replacement on my phone wont work is the reason for my one star. The fact I had to open my laptop, paste my instructions in Gmail(see even Gmail has paste functionality) and then add it to Favor that way is crazy ### 1/5 — App is fine Favor service is awful *2026-06-13, version 204.46.0* I really wanted to like Favor because it’s associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing. The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the customer service experience was incredibly unprofessional. Multiple agents appeared to rely on scripted responses that did not address any of my concerns and provided confusing explanations and then closed the chat without allowing me to even send a response. It was the worst customer experience I’ve ever had and felt as though they had never been properly trained. Walmart delivery of all places has miles better customer support. Unfortunately, this wasn’t my first issue with Favor runners. I’ve also had groceries packed carelessly, including raw meat placed with produce and heavy canned goods packed with bread and other easily damaged items. Mistakes happen, and I can be understanding when they do. What matters is how a company responds. In my experience, Favor’s customer service has been far below what I would expect from a company associated with H-E-B. I expect better from an H-E-B-affiliated service. Unfortunately, this experience has convinced me to cancel my Favor Gold membership and use other grocery delivery options going forward. ### 1/5 — NO REASON FOR FAVOR IN 2026 *2026-06-12, version 204.46.0* The best thing about Favor was the fact that you tipped AFTER the service is rendered. That has now been changed to tipping BEFORE the service has been rendered. The end result is the quality of service has absolutely tanked. Night and day difference between the levels of customer service by the driver before and after this change. Additionally, the driver pay structure has been recently altered at the expense of the driver’s paycheck. So the total number of active drivers has dropped tremendously, resulting in orders going unfulfilled. On top of that, the restaurant-to-Favor relationship is so poor and uncommunicative, Favor consistently advertises restaurants that are shut down, currently closed, or are operated out of someone’s kitchen. Do not use Favor in 2026. ### 1/5 — Terrible Service - Delivery’s to Wrong Address or Just Get Cancelled *2026-06-12, version 204.46.0* If you want to hire a service that delivers items (dinner) to other places other than your home, have your deliveries cancelled after extended periods of time for no reason or have items missing from the order that you placed and PAID FOR, then Favor is for you!! They are sadly undependable and unreliable and finally after many issues I have had enough. Pictures of my food at someone else’s door and then no one responds or answers their phone is more common than not. UberEats you’ve won my business just because Favor sucks so bad. ### 1/5 — Fails to deliver *2026-06-09, version 204.46.0* About 75% of the time I use this app I have to cancel my order or request a refund because it is not delivered. This is trash. ### 1/5 — Scam *2026-06-08, version 204.46.0* Tried this and was a waster of time!!!no food and a notification from my bank they tried to pull money from my account, chat bot said my card was not entered! Scammed! You have been warned. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to reach CS *2026-08-24, version 204.52.0* Having an issue with selecting items from a retailer and can’t reach anyone for help. Pretty frustrating. Then when you do, they just close chat on you with no resolution. Terrible over priced service ### 1/5 — Made me wait an Hour for no food *2026-08-21, version 204.51.2* The app told me my order was received while in reality i had to wait over an hour for the app to realize my order did not go through. ### 1/5 — Fool Me Once *2026-08-20, version 204.51.2* I had an item that they got the wrong item. They offered me a refund and I told them no I wanted the item actually delivered. It was kind of the center part of what I ordered. They offered a deliberate, but I was gonna have to pay half the service fee and Tip. So they wanted me to spend more money to get the order right instead of getting the order right in the first place ### 1/5 — Customer Service is Terrible *2026-08-17, version 204.51.1* Perks that they claim are available for paying for subscription can’t be used and when you try to claim them with support they inform you you can use it next month? Doesn’t make sense. I only use this for heb but I will be going directly to heb now. Cancelling this subscription. Not worth the price. Terrible customer service. ### 1/5 — If I could leave zero stars I would *2026-08-16, version 204.51.1* If I could leave zero stars, I would. I signed up with Favor to have groceries delivered from HEB. Used them once, it was great. A couple of days later, wanted to use Favor again and I did not have my phone so I downloaded the app in my husband’s phone and logged in. Next thing I know I get a message saying my Favor account was disabled for security reasons. Could not order. Got home and tried to use Favor on my phone, account disabled. I emailed Favor customer service asking what the problem was and all they could tell me was that I was disabled for security reasons and my account would not be reactivated. That’s it. No real person to talk to. No valid explanation. WORST CUSTOMER SERVICE EVER. We tried to then set a new Favor account on my husband’s with his own login. Same thing….cant open account for security reasons. Is my house address blacklisted or what?? I literally just need groceries delivered for my disabled husband and HEB only uses Favor Delivery. ### 1/5 — Hard to reach CS *2026-08-14, version 204.51.1* Having an issue with selecting items from a retailer and can’t reach anyone for help. Pretty frustrating. ### 1/5 — Charged me more more and tried to tell me I’m wrong *2026-07-16, version 204.49.0* I ordered food even had a discount for 50% off, and the order subtotal and everything was normal and the entire price with tip was $25, but then randomly I get charged $36 and so jm charged for both things and the $25 was refunded, when I contacted support they told me the actual subtotal was $36 with delivery fee etc, but I remember for a fact that it wasn’t because I say and remember the price being $20 with the coupon, and they tried so hard to tell me I was wrong just so they could get more money. Actually dumb system and not even worth it. ### 1/5 — Having to use the web version cause the app interface isnt good *2026-07-13, version 204.49.0* The fact i have to go to the web version just to update my delivery instructions is crazy. You really oughtta fix that. ### 1/5 — So many fees! *2026-07-11, version 204.48.1* Fees galore, and takes forever to speak with someone in customer service. Only has select stores and select items. I only use it when I have to and when you have enough saved up. ### 1/5 — Not Worth Your Time *2026-07-10, version 204.48.1* This service sucks. Orders are always late. Does not compete with door dash, or insta cart. The customer service did not help at all with complaints. I am extremely dissatisfied. Just do instacart it has a better overall customer service and faster deliveries. Would not invest in the gold membership. ## Most praised reviews (10 highest-rated) ### 5/5 — Texas Fav *2026-08-24, version 204.52.0* Gotta love the Texas delivery for Texans. Favor is the best plus it supports our own state. ### 5/5 — Service & Convenience! *2026-08-23, version 204.51.2* I love the fact I can have things delivered so I can do other things. The drivers are friendly & deliciousness delivered. ### 5/5 — Favorite *2026-08-11, version 204.51.0* Better than other foods ### 5/5 — Better than any other service in my area *2026-07-26, version 204.49.0* Food usually arrives quickly and still hot. I’m single and have found that other delivery services put larger orders ahead of mine because the tip is more substantial even though I usually tip at least 20%. So far, that has never happened with Favor. I cancelled all the other delivery services. ### 5/5 — Convenient *2026-07-06, version 204.48.0* So thankful for the opportunity to utilize this service, it’s easy & convenient!! ### 5/5 — Great Customer Service *2026-07-01, version 204.48.0* Love the consistency of the individuals who deliver in a timely manner. Occasionally they are overwhelmed with orders but continue to communicate and each meal has been delivered hot. Prefer Favor over Uber and Door Dash, if you compare sites Favor offers more affordable pricing and freer fees. Always courteous when I greet them at door. Nicely done Favor team🩷🙏🩷. God bless 🙏 ### 5/5 — Favor is My Favorite *2026-06-18, version 204.47.0* I have used Favor since 2019ish when I lived in Houston! You are the most reliable and professional and I appreciate you for just doing your job and doing it better than the rest! ### 5/5 — App *2026-06-06, version 204.46.0* App is easy to use. ### 5/5 — I don’t wanna leave my couch *2026-05-08, version 204.44.0* Don’t wanna deal with people? Don’t want to leave your couch? Don’t have to. Always fast. do a great job. ### 5/5 — Great service *2026-05-03, version 204.44.0* Favor very convenient --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*