# FAX App : send fax from iPhone — user reviews

> 77 indexed App Store user reviews of FAX App by LiveBird Technologies Private Limited, rated 4.50/5 from 429 ratings.

- Source: https://appshunter.io/ios/app/fax-app-send-fax-from-iphone/id1153271851/reviews
- App overview in markdown: https://appshunter.io/ios/app/fax-app-send-fax-from-iphone/id1153271851.md
- Rating breakdown: 5★ 340 · 4★ 39 · 3★ 13 · 2★ 4 · 1★ 33

## What do users think of FAX App?

Overall sentiment: negative

**Pros**

- 🚀 Quick and fast fax sending
- 💳 Pay-as-you-go credit system without monthly subscriptions
- 👍 Simple and intuitive user interface
- 📱 Convenient mobile faxing from anywhere
- 📄 Support for multiple file types and PDF forwarding
- ✅ Reliable delivery confirmation notifications
- 🎨 Cover page creation feature
- 📋 Address book integration for recipient selection

**Cons**

- 🐛 Frequent fax sending failures
- ❌ App suddenly ceased operation without notice
- 💸 Charged credits even when faxes fail to send
- 🚫 Cannot send faxes to international/other countries
- ⏳ Slow buffering and transmission delays
- 🔌 App freezing during transmission
- 💰 Expensive credit pricing per page
- 📞 Poor customer support and unresponsive support team
- 🔐 No refund policy or refund processing
- ⚠️ Artificial review inflation with fake 5-star reviews
- 🚨 Misleading credit cost calculations

**Commonly reported bugs**

- Faxes fail to send despite successful payment
- Phone number validation errors (10-digit requirement issues)
- App crashes and won't open
- Credits charged but faxes not delivered
- Continuous buffering without clear delivery status
- App freezes mid-transmission
- Web version offline
- Incorrect credit deduction (more credits charged than displayed)

**Most requested features**

- Receive fax capability
- Ability to send multiple pages without re-entering information
- Better error messaging and troubleshooting guidance
- Improved international fax support
- Refresh/restart functionality for buffering issues
- Lower pricing per page

## Newest reviews (10 of 77)

### 2/5 — Stopped working w/o Notice

*2026-04-15*

Until the developer suddenly ceased operation of the app. It was good and highly reliable. I hope they bring it back. They should have notified users before they terminated functionality.  

Nonfunctional without notice or refund. Support not available. Update not available. App won’t even open. Cannot access app, receipts or $.

### 1/5 — 送れません。

*2023-12-13*

課金だけして使えず困っています。

**Developer response:** Hello,

お問い合わせありがとうございます。ご迷惑をおかけして申し訳ございません。課金だけして使えず、ご不便をおかけしてしまって申し訳ございません。お使いの環境や問題の詳細についてお知らせいただければ、私たちがお手伝いさせていただきます。また、より具体的な説明やサポートを必要とされる場合は、support@livebirdtechnologies.com までお気軽にお問い合わせください。

お手数をおかけして申し訳ございませんが、問題解決のために必要な情報をお知らせいただけると助かります。

よろしくお願いいたします。

### 1/5 — Funktioniert nicht!

*2022-08-11*

Um es benutzen zu können muss man erst mal bezahlen. Und dann …. Funktioniert es nicht. Ich erhalte immer eine Fehlermeldung das die Telefonnummer nicht 10stellig ist.

### 1/5 — Scam!

*2022-04-25, version 3.0*

Paid for credits and it still doesn’t work!! Don’t waste your time and money with this app

### 1/5 — È una truffa

*2022-04-07, version 3.0*

La peggiore app mai installata vorrei vedere chi a messo delle recensioni positive .non invia i fax e scala i crediti 10€ per inviare 25 fax nemmeno uno inviato scelto 15 crediti
I fax da sempre errore non fidatevi è una truffa

### 4/5 — Easy to use!

*2022-03-11*

I was skeptical since I've never found this type of app to work but they proved me wrong. Pretty easy to use interface. I don't love the way the credits work, they make you think $3 for 50 is a great deal but each page costs 10-15 credits to send so you're only buying either 5 faxes or 1-2 fax of 3-5 pages long. Is not as bad but the wording can be confusing. Other than that, it did what it had to do and I can confirm it was received!

**Developer response:** Thank you for your feedback and review!

### 1/5 — Scam

*2022-02-10*

Doesn’t work waste of time and money

### 1/5 — Palatine

*2021-05-08*

The application does not work as it would if I did not want my money enough fraud if it did not fix the problem I want to file a case

### 5/5 — Ck document

*2021-02-23, version 3.0*

Bcc

### 1/5 — Programa pago

*2021-02-03*

Tem que pagar para usar tem outro app free

## Most critical reviews (10 lowest-rated)

### 1/5 — Stopped working - scam

*2025-07-29*

Worked fine until it didn’t. Web version offline. No way to contact them for a refund for my credits. Do not use. You’ve been warned.

### 1/5 — faxes cannot be sent. Please request a refund.

*2025-03-27*

faxes cannot be sent. Please request a refund.

### 1/5 — 전송 오류

*2024-12-31*

팩스 오류 안보내짐 환불요청 합니다

### 1/5 — Phone number is not permitted ??

*2024-11-22, version 4.0*

I cannot send it.

### 1/5 — 无语死了

*2024-10-28*

花了66买了学分，结果传真还发送不出去，退钱啊阿啊阿啊阿啊

### 1/5 — Does not work

*2024-09-06, version 4.0*

Tried numerous times and you can’t send to other countries

### 1/5 — 환불 전송이안됨

*2024-08-09*

환불해줘요

**Developer response:** 안녕하세요, 환절해죠,

귀하께서 겪으신 불편에 대해 진심으로 사과드립니다. 팩스가 예상대로 전송되지 않았을 때 얼마나 실망스러웠는지 잘 알고 있습니다. 환불을 원하시면 support@livebirdtechnologies.com으로 문의하시거나 이 링크를 사용하여 Apple에 직접 문의하세요: https://support.apple.com/en-us/HT204084, 그러면 환불 절차를 도와드리겠습니다. 귀하의 피드백은 저희에게 중요하며, 저희는 서비스를 개선하기 위해 최선을 다하고 있습니다.

다시 한번, 이 문제에 대해 사과드리며 신속하게 해결하기 위해 최선을 다하겠습니다.

감사합니다,
FAX 앱 팀

### 1/5 — Did not sent fax

*2024-08-07*

I sent three faxes to my healthcare provider and none of them went through. Not sure where my medical info is now, and this set me back a few weeks for a time sensitive issue. I would give negative stars if I could. I paid $20 to send fake faxes.

**Developer response:** Hi,

We sincerely apologize for the trouble you encountered while using our app. We understand how frustrating and concerning it is when important faxes don't go through, especially when time-sensitive information is involved.

Please reach out to us at support@livebirdtechnologies.com so we can immediately investigate what happened with your faxes and ensure that your medical information is secure. We would also like to refund your purchase and resolve this issue as quickly as possible.

We appreciate your feedback and will work diligently to prevent this from happening again. We hope we can regain your trust.

Best regards,
FAX App Team

### 1/5 — Scam

*2024-07-15*

Purchase another app. I downloaded the app. There is no trial. To send a fax, you must purchase credits. Fair enough. Faxes continuously failed to send. I contacted the recipient to make sure I had the correct number. I fiddled with the app for 45 minutes believing it was my user error causing the problem. Contacted customer support. No response yet. Downloaded another app. 1 fax free trial. It went immediately to the number I put in.

**Developer response:** Hi Nofaxforyou,

We’re sorry to hear about your experience with our app. This is certainly not the experience we aim to provide. We apologize for the inconvenience you faced with sending your fax and the delay in our customer support response.

We’d like to make this right and help troubleshoot the issue. Please reach out to us again at support@livebirdtechnologies.com, and we’ll prioritize resolving this for you. Your feedback is valuable to us, and we're continuously working on improving the app to ensure a smoother experience for all users.

Thank you for your patience, and we hope to regain your trust.

Best regards,
FAX App Team

### 1/5 — 쓰레기 垃圾 trash

*2024-05-30*

垃圾别下这个

**Developer response:** 您好，

很抱歉听到您对该应用的负面体验。如果您遇到具体的问题，我们非常愿意听取您的反馈，以便改进。如有需要，请通过 support@livebirdtechnologies.com 联系我们，我们将尽力为您提供帮助。

此致
Fax App 团队

## Most praised reviews (10 highest-rated)

### 5/5 — My fax machine broke

*2024-10-03*

I had to send documents to my bank asap and my fax machine died, used this app, very simple and docs sent

### 5/5 — ㅣ

*2024-02-05, version 4.0*

ㅣㄴㅂㅅㆍ

### 5/5 — Sehr gut empfehlen weitere

*2023-06-04, version 4.0*

Weiter empfehlen sehr gut

### 5/5 — Toll

*2023-03-17*

Toll

**Developer response:** Thank you for the feedback and review!

### 5/5 — Marvellous app

*2023-03-03*

This product has been a great find.  I’m so glad to have control over sending faxes from my smartphone, instead of depending on office services that too often struggle with overseas faxes, or unable to provide confirmation.  

Excellent feature of this product is that it allows you to buy credits, and does not require a monthly subscription.  Ideal for those that have a need to send faxes only periodically.

**Developer response:** Thank you for the feedback and review!

### 5/5 — Quick Fax

*2023-03-01*

Quick Fax is easier to use and much better “Fax” app than others I have used. Thanks, it really saves me from running around town trying to find somewhere to send a fax from.

**Developer response:** Thank you for the feedback and review!

### 5/5 — Use all the time

*2022-12-05*

App is easy. Faxing is inexpensive and always works. What I like most is that I can forward a pdf given to me in an email right to the app to be faxed wherever I want. Wish it had a receive fax capability.

**Developer response:** Thank you for your feedback and review!

### 5/5 — Quick fax

*2022-04-15*

I love this app. I needed to fax a photo. This fax app sends most file types. You pay using credits that you purchase. The interface is the simplest. Pick a photo and your done. No dealing with monthly charges and how to cancel them. Two months from now you can load the app use some more credits off you go. Someone new what they were doing when they set up the interface to this faxing app. The interface determines how successful an app will be. Wow!

**Developer response:** Thank you for your feedback and review!

### 5/5 — Privet Security

*2021-08-31, version 3.0*

Excellent tool box

### 5/5 — Ottimo

*2021-03-15, version 3.0*

Ottimo

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*