# Fax: Send eFax from iPhone App — user reviews

> 35 indexed App Store user reviews of Fax by GREEN DYGITAL CONSULTING LLP, rated 4.20/5 from 453 ratings.

- Source: https://appshunter.io/ios/app/fax-send-efax-from-iphone-app/id1504668343/reviews
- App overview in markdown: https://appshunter.io/ios/app/fax-send-efax-from-iphone-app/id1504668343.md
- Rating breakdown: 5★ 329 · 4★ 30 · 3★ 19 · 2★ 8 · 1★ 67

## What do users think of Fax?

Overall sentiment: negative

**Pros**

- 👍 User-friendly and easy to use
- 🚀 Simple and straightforward interface
- ✅ Reliable faxing when it works
- 💰 Free option available
- ⭐ Saved users in critical situations

**Cons**

- 🐛 Frequent sending failures and timeouts
- 💸 Misleading free tier claims
- 📞 No customer support responsiveness
- 🔄 Repeated charging issues
- ⚠️ Document upload problems
- ❌ Fax number verification failures
- ⏱️ Stuck in sending state indefinitely
- 🚫 Limited free fax quota (3 per day)
- 💳 Unexpected payment prompts

**Commonly reported bugs**

- Faxes stuck in 'sending' state
- App fails to send despite multiple attempts
- Payment processing errors and duplicate charges
- Subscription not recognized after purchase
- Document upload failures
- Fax number verification rejecting valid numbers
- App reinstall doesn't resolve payment issues

**Most requested features**

- Fax confirmation/delivery receipts
- Better fax number verification system
- Improved document upload functionality
- Responsive customer support system

## Newest reviews (10 of 35)

### 2/5 — 🛜☎️📱

*2024-11-19*

わかりずらい

### 4/5 — Neato

*2022-05-25*

Worked well. A little buggy at first but eventually worked. I’m satisfied for it being a free app. I’m sure Pro version is pretty cool.

### 5/5 — So far, so good!

*2022-04-11, version 2.10.2*

So far I’m hoping to successfully send my fax. 🤞🏻😎

### 5/5 — !

*2022-03-23, version 2.10.1*

Great

### 1/5 — Scam

*2022-03-14*

I need my money back nothing is sending

**Developer response:** Hi Stephanie,  We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@faxapp.me

### 5/5 — Fax

*2022-03-14, version 2.10.1*

Great job very easy

### 1/5 — Scam

*2022-02-24, version 2.9.3*

I tried to send one page and the fax did not go through so I went back in to send it again and now it’s trying to charge me. Why would I want to purchase some thing that has not even worked for me yet? When I tried to get in touch with a representative it was impossible. I would not recommend.

### 1/5 — Wack

*2022-02-22*

Sucks only lets you send three faxes a day

**Developer response:** Sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please email us at support@faxapp.me

### 1/5 — Unable to send faxes

*2022-02-04*

I’m not pleased with this app because I have been trying to send a fax for over an hour now and the fax will not go through despite several attempts. Otherwise composing a fax with this app is very easy to do.

**Developer response:** Sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please email us at support@faxapp.me

### 1/5 — Geht nicht

*2022-01-14*

Trotz Abo geht nicht Geld wollen die sonst nichts

**Developer response:** Es tut uns leid zu hören, dass Ihre Erfahrung weniger als 5 Sterne hatte. Wenn Sie bereit sind, Ihre Erfahrungen weiter zu diskutieren, senden Sie uns bitte eine E-Mail an support@faxapp.me

## Most critical reviews (10 lowest-rated)

### 1/5 — Bad

*2025-02-18, version 2.15.10*

Bad

### 1/5 — No fax confirmation

*2022-10-10, version 2.12*

Need a fax confirmation

### 1/5 — Esta app no trabaja

*2022-09-29, version 2.12*

Después de pagar 10 $ para poder enviar un fax a mi trabajo me doy cuenta que no sirve para nada lo intente de todas las maneras… la verdad es una estafa 😡

### 1/5 — Don’t bother

*2022-09-28*

How are you going to advertise that it’s free but when I try to send a fax I have to pay… crazy.

### 1/5 — Requesting a refund

*2022-08-04*

Hello I am requesting a refund because this app is terrible and give me trouble to upload the documents.

**Developer response:** Dear user, we are disappointed to know your recent experience with our app. But we are excited to announce that our technical team has fixed your issue by increasing the size capacity to upload a file. Please give us another chance by trying once again. If you are still experiencing issues, then please reach out to us at https://faxapp.me/#support without any hesitation. Kindly reconsider the rating if your issue has been fixed.👍

### 1/5 — Did not work, Never sent

*2022-08-01*

Tried for several hours to send 14 pages of text just over 4MB total. Had good connection but it never actually sent. Just keeps saying “sending”. Would give 0 stars is that was an option.

**Developer response:** Dear user, we profusely apologise for the sour ordeal. But we are happy to announce that our technical team has fixed your issue by increasing the size capacity to upload a file. Please give us another chance by trying once again. If you are still experiencing issues, then please reach out to us at https://faxapp.me/#support without any hesitation. Looking forward to hearing from you.👍

### 1/5 — Fax has been sending since 10am

*2022-07-12*

My fax has been sending since 10am, I have attempted to resend it several times now it’s saying to check the fax #

**Developer response:** Dear user, really sorry for your unpleasant experience. But we are happy to announce that our technical team has fixed your issue by increasing the size capacity to upload a file. Please give us another chance by trying once again. If you are still experiencing issues, then please reach out to us at https://faxapp.me/#support without any hesitation. Thank you for your patience and understanding.🙏

### 1/5 — Don’t bother

*2022-07-07*

I purchased the app and I was unable to send an important fax do to app issues/bugs. Do not recommend.

**Developer response:** Dear user, we are extremely sorry for the experience you had to go through. But we are excited to let you know that our technical team has resolved your issue by increasing the size capacity of uploading file. Please allow us a chance by trying once again. If you are still experiencing issues, then please reach out to us at https://faxapp.me/#support without any hesitation. Thank you for your patience and understanding.🙏

### 1/5 — Maxey

*2022-05-30*

This app lied said it was free and only used it once went try to send another fax and it ask to buy a month or year

### 1/5 — Waste of

*2022-04-12*

Won’t send a fax - says “this number can’t be verified.” And it’s a real fax #

## Most praised reviews (10 highest-rated)

### 5/5 — Sabrina

*2024-11-23*

I’m really loving this set up

### 5/5 — Problems

*2024-04-22*

Hello I am not receiving faxes please advise

### 5/5 — Stopped sending to my email

*2024-03-04*

No one responds to your request for help in trying to fix this. $99/year pro subscription too.

### 5/5 — Problems

*2023-05-21*

Hello I am not receiving faxes please advise

### 5/5 — Yhahbsbe

*2023-05-12, version 2.15.2*

Good

### 5/5 — Sabrina

*2023-01-24, version 2.13*

I’m really loving this set up

### 5/5 — Fax

*2022-08-04*

Used this app twice now abd very user friendly

### 5/5 — Faxing

*2022-05-05*

Wonderful is all I can say. Has saved my behind a few times. 😊

### 5/5 — Problem solved!

*2022-04-18*

Easy, free, simple to use. I’ve been waiting for this!

### 5/5 — Great app

*2022-04-13*

Easy fax and very reliable!!! I do recommend it.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*