# Fay Nutrition Dietitians — user reviews > 959 indexed App Store user reviews of Fay Nutrition Dietitians by Fay Health, Inc, rated 4.90/5 from 6,792 ratings. - Source: https://appshunter.io/ios/app/fay-nutrition-dietitians/id6711357628/reviews - App overview in markdown: https://appshunter.io/ios/app/fay-nutrition-dietitians/id6711357628.md - Rating breakdown: 5★ 6,547 · 4★ 101 · 3★ 27 · 2★ 11 · 1★ 106 ## What do users think of Fay Nutrition Dietitians? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Easy to use app - 💰 Covered by insurance - 🤝 Great fit with dietitian - 🧠 Helpful and knowledgeable dietitians - 🤗 Supportive and non-judgmental approach - 📈 Effective for weight loss and health goals - 🌟 Life-changing experience **Cons** - 🐛 Occasional app glitches or bugs - 🔔 Lack of push notifications for messages from dietitian **Commonly reported bugs** - Inability to create account and schedule appointments - Appointments not showing up and being charged for missed sessions **Most requested features** - Calorie/macro tracking feature - Ability to view past chat history with dietitian ## Newest reviews (19 of 959) ### 3/5 — Appointment rescheduling *2026-08-21, version 2.15.0* Once an appointment is rescheduled, cannot find the rescheduled date. ### 3/5 — The interface needs work. *2026-08-19, version 2.15.0* Room for improvement: - how set up your insurance to pay your bill & see any amount that is not covered & the patient must pay * I entered all my insurance information once, and it said that my insurance would be accepted. * When I went to the same screen later, the screen was blank, I entered the same info again. It said that I had no insurance coverage. - It is unclear if you have to pay everything upfront & get the bill from the RD ### 4/5 — Please Remove Streak Landing Page *2026-08-06, version 2.12.0* I love this app for interacting with my dietitian but I absolutely despise the landing page telling you your streak with the animation. I log into this app to quickly upload journals, etc., and this landing page slows me down and reduces my usage. PLEASE remove it!!! Thank you!!!! ### 5/5 — Elise Millen, RD *2026-08-01, version 2.12.0* Elise Millen is a wonderful Dietician and a great person. She really cares about your progress and well-being. I highly recommend her. ### 5/5 — Nutrition *2026-07-31, version 2.11.0* Sarah is a great RD. She has the answers you want to help you on this journey. I have learned so much from her. I have lose weight and taking small steps because I want this to be a lifestyle change. Sarah is great and she is kind. I still eat the foods I like because she said don’t deny yourself. Eat in moderation. Thanks Sarah and Fay. ### 5/5 — Great start *2026-07-30, version 2.12.0* It’s so helpful to chat with a real person & get science based insight. Our social media feeds are filled with advice that’s being given with ulterior motives. I’m already looking forward to my next session and will focus on a few small changes until then. ### 5/5 — Helpful & Practical! *2026-07-29, version 2.11.0* I am so thankful I found Fay. I never knew that something like this was even an option, let alone something covered under insurance. It is so helpful and relieving to actually talk to a human about this and find someone who cares! And all from the comfort of my home. Highly recommend! ### 5/5 — Luana Serretiello *2026-07-29, version 2.11.0* Excellent experience… excellent professional—very attentive and careful. ### 5/5 — Very pleased! 🌼 *2026-07-29, version 2.12.0* I met with her for the first time today. She listened intently and shared feedback. My main goal was to ensure I am taking supplements that do not interact with my prescriptions as well as to learn about new supplements that will be beneficial. I am very pleased with how knowledgeable she is and was able to learn so much already. Thank you ❤️ ### 5/5 — Great dietitian *2026-07-28, version 2.11.0* I have found that she is knowledgeable and communicates well. Very helpful. ### 5/5 — My session with Annette O’Neill… *2026-07-27, version 2.11.0* Incredibly knowledgeable and helpful. In addition to the information and stats I needed to hear, she gave me strategies to start implementing from Day 1. I’m so happy I found her. ### 5/5 — Phenomenal *2026-07-27, version 2.11.0* Lori Halton was wonderful. She took her time understanding what I’ve been going through and has provided a good guide for me to follow. She was so caring, listened and provided such clear guidance and put me at ease. I’m so thankful I did this. ### 5/5 — So say, so good! *2026-07-27, version 2.11.0* I will say my initial visit had been very informative. I am excited to see what direction a dietician will take my weight loss. ### 5/5 — Breath of fresh air! *2026-07-26, version 2.11.0* My journey with Limore thus far has been amazing - she’s person centered, a great listener, non judgmental, and really focuses on the science behind it all. 10/10 would recommend adding her to your care team. ### 5/5 — Sara Higgins *2026-07-26, version 2.11.0* She is amazing. She is giving me great tips and ideas. I am on track to lose the weight. I am so glad I was referred to her! ### 5/5 — Helpful & Realistic *2026-07-26, version 2.11.0* My nutritionist listened to what I’ve been going through medically, exercise regimen, and eating habits. He helped me set a goal and provided education on the why and how instead of just a list of things to eat. He was helpful and realistic in the goal set and how to get there. A+ experience!! ### 5/5 — Candice *2026-07-25, version 2.11.0* The most amazing therapist. Listens and remembers my issues across several appointments. Is a great resource for my dietary needs. Helps me figure out my eating habits as they relate to stressors in my life, things that o hadn’t paid attention to before. Love Candice! ### 5/5 — Steady wins the race! *2026-07-25, version 2.11.0* My RD Julie M. is thoughtful, full of ideas - a found treasure! ### 5/5 — Focused on my Health *2026-07-25, version 2.11.0* Great experience each meeting with my Dietician. She is always helpful, professional and full of knowledge!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unhelpful customer services *2026-07-28, version 2.12.0* Since the beginning of the month, I have been back charged for appointments from January 2026 that were supposed to be covered my insurance and fall under the Fay Guarantee. Customer service was originally response stating this was an error on their end it would be refunded and then stopped communicating and began closing my tickets without ever reaching back out. I am currently out $300 that I am not supposed to owe anything for. I’m not the only one going through this, they have investigations with the BBB with other customers who are being charged various amounts from appointments that were previously covered for months. The company is going back in rebilling items just to get additional money! I have been more than patient and understanding but ignoring emails and closing tickets without and communication back is unprofessional. ### 1/5 — Not functional, not safe for canceling payments either *2026-07-02, version 2.8.0* I cannot login to my account at all after I tried to sign up. I never get the verification codes no matter what login method I try which makes this a major concern for entering any sort of payment information as you also can’t contact customer service unless you’re already logged in. ### 1/5 — Fay Nutrition *2026-06-28, version 2.7.0* Downloaded the app and did not seem to work lost appointment with Priscilla Schmid ### 1/5 — Don’t get swindled *2026-06-25, version 2.7.0* This company started charging me for sessions that my insurance company had already paid last year and there is no way to talk to anyone. Do NOT use this app! ### 1/5 — THIS IS A SCAM *2026-06-19, version 2.6.0* “Sarah Zacharia” never showed up to my appointment and did not respond to any of my messages. Customer service is a joke and I have to dispute with my insurance because I was never seen. Beware of this scam ### 1/5 — Not functional *2026-06-13, version 2.5.0* The app does not work, can’t login ### 1/5 — Stopped taking my insurance after 1.5yrs w/ no notice *2026-05-22* I have been using Fay for over a year now I think. I have AuDHD and IBS and it’s been immensely helpful and I’ve come to rely on it. A few days ago, my dietician texted me to alert me that Fay stopped taking my insurance (select health). I looked through my emails to find no heads up about this, but $280 of appointment bills that I now have to pay since I wasn’t alerted of this change. There is no way to contact Fay about issues like this so I’m hoping this will get their attention as this is unacceptable. Edit to add response: the billing inquiry that you tell everyone to do is not actually helpful or going to solve the problem at all. I need to talk to an actual person or have an email to write to bc not every problem is going to fit into the pre-selected issues on the billing inquiry. My problem is that you stopped taking my insurance without notifying me in any way but there’s no option for that or to even add notes to clarify what the issue is on the form. This is not a solution. And I’ve also seen from multiple other reviews that other clients have filled out the billing inquiries like you told them and then they never heard back. **Developer response:** Thank you so much for sharing how meaningful Fay has been over the past year, and for trusting us with your care. We completely understand that unexpected changes can be stressful, and we'd love to take a closer look at what happened on our end. Please create an inquiry by going to Profile → Support → Start Inquiry, and our team will review and follow up with you! ### 1/5 — Abruptly stopped taking my insurance without telling me. *2026-05-14, version 2.3.0* I have been using Fay for over a year now I think. I have AuDHD and IBS and it’s been immensely helpful and I’ve come to rely on it. A few days ago, my dietician texted me to alert me that Fay stopped taking my insurance (select health). I looked through my emails to find no heads up about this, but $280 of appointment bills that I now have to pay since I wasn’t alerted of this change. There is no way to contact Fay about issues like this so I’m hoping this will get their attention as this is unacceptable. ### 1/5 — Non existent customer service *2026-05-06, version 2.2.0* I liked this app and the dietitian I was working with, until I started getting wrongly charged for sessions with them because they were billing the wrong insurance. They have no contact info for customer service on their website and the form listed in the emails is a void to nowhere. This is very sketchy and scammy - I don’t recommend. To the developer who wrote a response: as far as I can tell, your form just goes into the void, I have submitted it multiple times over weeks and have never received a response. I would like to be able to talk to or email someone. I am currently looking for another dietitian service since this is so bad and will tell everyone I know to avoid Fay, as it is scammy. ### 1/5 — DO NOT USE THIS SERVICE THEY WILL STEAL YOUR MONEY *2026-05-03, version 2.2.0* I’ve never had such a poor experience with a healthcare provider. They told me my copay would be 0$, the app said it would be 0$. Then after submitting a claim to the wrong insurance, my debit card was charged 3 different times ranging from 85-90$. I have attempted to contact billing SEVERAL times with no luck and the dietitian I was seeing was no help either. This was beyond the most disappointing experience I ever could have imagined. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-09-03, version 2.15.0* Very cordial and knows exactly what I need! ### 5/5 — Love my nutritionist Diala *2026-08-31, version 2.15.0* Working with Diala has been life-changing for our family! Not only has she been amazing for me, but she also works with my 14-year-old daughter and has helped her immensely in managing her PCOS. She is so knowledgeable, compassionate, and fantastic at creating realistic, sustainable habits. We couldn't ask for a better guide on our health journeys ### 5/5 — Very knowledgeable *2026-08-30, version 2.15.0* Mital helps me stay committed to my nutritional and weight loss goals. I am very appreciative of her insight and support. ### 5/5 — Lexye is the best!! *2026-08-27, version 2.15.0* She is the prefect mix of empathetic and action oriented! I have picked up so many tricks to help address my stubborn weight and my PCOS. ### 5/5 — Great nutrition app easy to use *2026-08-27, version 2.15.0* I was connected with a fantastic dietitian, who took the time to understand my health history, and all the things that I need to be successful with this new nutrition plan. I highly recommend this app. ### 5/5 — Jaclyn’s food log *2026-08-17, version 2.14.0* It’s been helping me mensly ### 5/5 — Positive Consultation *2026-08-13, version 2.14.0* I can’t wait to have my next session with Maria. I definitely believe she will be a great fit for me to work towards my nutritional goals! ### 5/5 — Great service *2026-08-11, version 2.14.0* Ron Lund is very helpful and very knowledgeable ### 5/5 — Very knowledgeable *2026-08-08, version 2.12.0* Mital is not only knowledgeable about nutrition and dietary needs, but is also emotionally supportive, knowing that true change requires step-by-step dedication. ### 5/5 — Apara *2026-08-04, version 2.12.0* I worked with Aparna for several months, reviewing my nutritional needs in terms of my diet, medications and supplements. She was amazingly kind and encouraging, and even taught me how to prepare things in the kitchen that I wanted to learn. At the end of my time with her, I felt better, was preparing more healthy food, and had more energy than I did before. I can’t thank her enough! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*