# Fay Servicing Mobile Access — user reviews > 50 indexed App Store user reviews of Fay Servicing Mobile Access by FAY SERVICING, LLC, rated 4.74/5 from 3,284 ratings. - Source: https://appshunter.io/ios/app/fay-servicing-mobile-access/id1592200267/reviews - App overview in markdown: https://appshunter.io/ios/app/fay-servicing-mobile-access/id1592200267.md - Rating breakdown: 5★ 2,839 · 4★ 244 · 3★ 88 · 2★ 16 · 1★ 95 ## What do users think of Fay Servicing Mobile Access? Overall sentiment: negative **Pros** - 💡 Easy to use - 🚀 Convenient payment process - 👍 Organized and informative **Cons** - 🐛 Frequent password resets required - 🔒 Security issues with login - 👎 Poor customer service - 🤯 Frustrating navigation **Commonly reported bugs** - App crashes frequently - Login information not recognized - Unexpected lockouts **Most requested features** - Face ID/Biometric login support - Improved password management - More reliable app performance ## Newest reviews (15 of 50) ### 3/5 — Password *2026-07-15, version 8.1.6* I have to reset my password every month because it doesn’t work ### 2/5 — Can’t login *2026-07-07, version 8.1.6* The website password doesn’t work on the app. You have to update the password quarterly which is ridiculous, banking apps aren’t that frequent. ### 3/5 — Cannot copy-paste password *2026-05-05, version 8.1.6* Using a password manager makes it easy to use long random strings as passwords. The app disallows pasting the password. Yuck. ### 3/5 — Very annoying security flaw *2026-01-17, version 8.1.6* App works great except one very annoying security flaw - it won’t allow you to paste your password when logging in. Combined with the complex password requirements, this means you have no choice but to write down your password on a piece of paper (in my case I use a secure password manager app). If you enable FaceID, you’re good for a few months until you’re required to change your password. So the net result is every time you change your password you’re left with a slip of physical paper with your password written on it that you now have to safely destroy to keep your account secure. The app developer needs to look at this from the user perspective to help us maintain account security. ### 1/5 — Loading *2026-01-08, version 8.1.6* To much headache logging , every time when you try to login it’s asking to change a new password ### 4/5 — Passwords *2025-12-01, version 8.1.6* Have to change passwords to often in app ### 1/5 — Login is essentially unusable *2025-11-21, version 8.1.6* I struggle with the login on this app every single month. There’s really only one purpose to this product, it’s to let me login and pay my monthly payment. However, doing so as a Herculean task. ### 3/5 — Appears to be an app issue *2025-11-12, version 8.1.6* I just got transferred to fay servicing from cenlar. Their apps are 99% similar, but this app just be loading when I use faceid to sign in. It appears that it is trying to verify my phone or email every time but faceid tries to bypass it every time and is unsuccessful so it just is stuck there. Cenlar app doesnt do that. Check your app fay servicing. ### 2/5 — Property owner *2025-11-04, version 8.1.6* It constantly forces me to change my password almost every month I use this app to make my payment. ### 1/5 — Unable to load *2025-11-01, version 8.1.6* I have tried for three days to get app to work. Just spins and spins. Finally got it on day four ### 4/5 — Too many password changes! *2025-10-10, version 8.1.6* You need a better system for security! Why is it necessary to change the password every rep or three months!! ### 1/5 — App works sometimes *2025-07-05, version 8.1.6* I have been trying to pay my mortgage for 8 days. Today was the first day it let me log in. It said I was 4 days past due, even though I’ve tried logging in since the 28th. ### 1/5 — App *2025-05-15, version 8.1.6* This app is the worst. Every time I try to log in, there is always an issue. This app needs major work. ### 1/5 — Password Reset *2025-03-17, version 8.1.6* Every dang month I have to jump through hoops to make a payment ……enough already ### 1/5 — Awful *2025-02-19, version 8.1.6* An absolute garbage of an app! If I wanted to change my password EVERY TIME I LOG IN I’d use the website! If I know the password and enter it correctly, I shouldn’t have to change the password every visit. Extremely frustrating to navigate to any page that is actually useful. Just like the company, this app is trash. ## Most critical reviews (10 lowest-rated) ### 1/5 — App issues *2026-09-01, version 8.1.6* Very tough to log into the app ### 1/5 — Can’t get in *2026-08-04, version 8.1.6* I can never log into this app. I have to reset my password every time. Some sort of flaw with the log in. Horrible. ### 1/5 — logon *2026-08-03, version 8.1.6* makes me change my password every month horrible ### 1/5 — Trash *2026-06-26, version 8.1.6* Trash company. They didn’t even send me a welcome letter to tell me they bought my mortgage, called and they admitted that. I was late, which hurt my credit. I’d rather deal with the IRS than this company. ### 1/5 — Log in *2026-06-04, version 8.1.6* I always have to change my pw . Will not keep. ### 1/5 — Garbage by design *2026-02-21, version 8.1.6* Fay servicing makes the app difficult to use and claims passwords are wrong consistently to deter timely payments. What’s the end result? If you don’t pay they will come after your home. No loss for them to have a terrible app and difficult customer service ### 1/5 — Needs a better app *2026-02-17, version 8.1.6* The app does not work properly when using on a phone. You cannot copy and paste temporary codes it’s super complicated. ### 1/5 — Worst ap *2026-02-13, version 8.1.6* This ap logs me out every month with needing a new password doesn’t recognize face just not user friendly ### 1/5 — Ebill *2026-02-12, version 8.1.6* Does not accept your banks online ebill payments ### 1/5 — Shady unethical lender *2026-01-15, version 8.1.6* Horrible lender praying on ppl paying late. $450 late fee? You should be ashamed of yourselves. I hope you can lay your head on your pillow at night and sleep sound. You keep ppl in debt. Congrats. ## Most praised reviews (10 highest-rated) ### 5/5 — Payment *2026-05-15, version 8.1.6* Easy navigation. Easy to work with options for payment. Thank you! ### 5/5 — Touch login *2025-09-19, version 8.1.6* It’s ok but most of the time (90%) the touch login does not work. Luckily I know my password ### 5/5 — Pretty smooth *2025-09-17, version 8.1.6* So far, this is one of the best payment experiences I’ve had on a financial app. Sign up, login, and payment processing are all a very smooth and cohesive actions. ### 5/5 — Not the best *2025-07-07, version 8.1.6* Very difficult to navigate. Tired of changing passwords. Doesn’t offer the info needed as a mortgage company ### 5/5 — Best loan servicing APP I have ever used! *2025-03-29, version 8.1.6* Very easy to use and very educational. I can easily learn about my loan, escrow, extra payments. This is the best APP I have ever used! ### 5/5 — FS *2024-12-31, version 8.1.6* I’m so happy it’s easy to use and glad they updated App ### 5/5 — Convenient and reliable *2024-12-01, version 8.1.6* If you are a customer of Fay Servicing, this app is a must have. All the information you could need regarding your loan in an easy to navigate layout. I was already pleased with FS and their customer service, and now that I’m using the app, it’s an even better experience! ### 5/5 — Excellent and convenient *2023-09-21, version 7.1.6* Pay without fuss. ### 5/5 — New Servicer *2023-09-02, version 7.1.6* I’ve had many mortgage servicers in my real estate career but Fay is really organized, fair and knows what there doing convincingly. Thank you ### 5/5 — Love it *2023-08-09, version 7.1.6* It’s very easy to make a payment through app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*