# Fazoli's Rewards — user reviews > 221 indexed App Store user reviews of Fazoli's Rewards by FAT Brands Inc., rated 4.81/5 from 45,082 ratings. - Source: https://appshunter.io/ios/app/fazolis-rewards/id1258045562/reviews - App overview in markdown: https://appshunter.io/ios/app/fazolis-rewards/id1258045562.md - Rating breakdown: 5★ 38,125 · 4★ 3,798 · 3★ 1,119 · 2★ 241 · 1★ 431 ## What do users think of Fazoli's Rewards? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Fast and efficient service - 🍔 Great food quality - 💰 Affordable prices - 🎁 Rewards program **Cons** - 🐛 Incorrect orders and missing items - ⏱️ Slow service and long wait times - 📋 Outdated or limited menu options - 📱 Issues with the mobile app **Commonly reported bugs** - App crashes and login issues - Incorrect point tracking and redemption - Outdated in-store menus and signage **Most requested features** - Ability to customize orders - More variety in salad and side options - Improved mobile app functionality - Loyalty program enhancements ## Newest reviews (16 of 221) ### 3/5 — Fresh and fast *2026-08-25, version 3.7* The food is delicious and you never have to wait long ### 5/5 — Fantastic Staff *2026-07-26, version 3.7* Never have I ever seen any staff here who isn’t friendly and working hard. They seem to enjoy their jobs! KUDOS!!! ### 3/5 — Bug - Signing in with Apple ID *2026-07-24, version 3.7* When signing up with my Apple ID through the latest version of the IOS app (I forgot I already had an account), if my phone # was previously registered, I’m unable to proceed. I can’t return to the main page to select a different method as there is no “Back” option, nor can I proceed with my phone number due to it already being registered. I had to delete and reinstall the app. Love the pasta carbonara though! ### 5/5 — Rewards *2026-07-21, version 3.7* I have lost all of my reward points and no one in the restaurant knows how to fix it ### 3/5 — Points. *2026-07-15, version 3.7* Why did all my points disappear? So much for rewards. Good is good. ### 5/5 — Great food! *2026-07-14, version 3.7* Best breadsticks ever! Highly recommend the lasagna and fettuccine Alfredo. So good and reasonably priced! ### 3/5 — Rewards *2026-07-13, version 3.7* It’s really frustrating that I can’t use the app unless I’m connected to WiFi. I have deals on my app until I go to the store, then I can’t use them because the app won’t work unless I’m connected to WiFi ### 2/5 — Lunch 7/5 *2026-07-05, version 3.7* The lasagna & Fettuccini Alfredo were so Salty could not eat much of it.. very disappointed ☹️ ### 5/5 — Fazoli’s *2026-06-30, version 3.7* If you don’t eat Fazoli’s I don’t like you and you’re missing out ### 5/5 — We love you Fazoli’s *2026-06-25, version 3.7* Please don’t go away we need you ### 4/5 — Great *2026-06-23, version 3.7* The food was amazing. However the seats were not stable and the child behind me kept flopping. With every flop, my seat jumped. I traded seats with my husband. ### 5/5 — Fazoli’s- America’s Most Underrated Restaurant *2026-06-22, version 3.7* I have been a Fazoli’s customer for at least 30 years. Fazoli’s has always delivered, what I consider award winning food in a very short amount of time whether it be dining in or drive-thru. The quality of their food is always the right temperature, delicious and just all around EXCELLENT. The staff has always been friendly and treated me with the utmost respect. Fazoli’s is the icon for KNOWING how to treat customers. If you like Italian food, I HIGHLY recommend you consider giving Fazoli’s a try if you have one in your area. In my opinion, Fazoli’s is better than any other “higher scale” Italian restaurant I’ve ever visited. You get more food for the money and the quality of the food is MUCH better. ### 5/5 — Fantastic Experience *2026-06-18, version 3.7* Great food and service. Thanks Matt, Zoey and whole crew. ### 2/5 — 2 accounts *2026-06-15, version 3.7* I now have 2 accounts. Last week when I came I couldn’t sign in so I didn’t get any credit for my purchase. This week I tried to sign in again. I entered my phone number and it said that there was already an account with that number which of course I already knew that. So I used my wife’s number and it worked but now apparently I have 2 accounts one with all my points that I can not access. ### 3/5 — No back button when trying to log in *2026-06-11, version 3.7* I was randomly logged out of my app, so I tried to log back into it using my login with Apple option. I was able to log in, but it said my phone number was linked to a different account. Weird, I’ve had this number over 10 years. So, instead of there being a back button to maybe see if I had a different email address or something, I had to completely delete the app and redownload it to try a different login option. ### 5/5 — Enjoy Fazoli’s *2026-06-10, version 3.7* We like the variety offered and enjoy the breadstick’s immensely! ## Most critical reviews (10 lowest-rated) ### 1/5 — Kingsport TN location *2026-07-12, version 3.7* If you come here-even in the middle of summer—bring your winter parka. The dining room is ALWAYS sub-zero degrees! ### 1/5 — Logged out account now can’t get back in *2026-07-04, version 3.7* I was logged out the app, and when I try to put my phone number in, it indicates it is already in use so I can’t get logged it. I tried password reset and it still won’t let me in. ### 1/5 — STUCK ON PHONE NUMBER SCREEN *2026-06-30, version 3.7* I have to delete the app. It gets stuck on the verify my phone number screen jus for it to tell me my number is already taken. The app needs and X button to exit out of that menu so it’s not stuck on that screen ### 1/5 — i’ll just eat somewhere else *2026-06-21, version 3.7* i was using this app regularly until one day it asked me to put in a phone number for the account. i put in my phone number and it just keeps saying that my phone number is already been used. duh i’ve been using it since i placed my first order because you have to. so now i don’t eat here anymore because i can’t get on to the app and get my points ### 1/5 — Terrible app *2026-06-05, version 3.7* Hard to sign in. Stuck on phone number has been used before. No way to use Apple Pay to pay for your meal if it ever did, let me in. Time to make your app easier to use ### 1/5 — Great lunch deals *2026-05-25, version 3.6* Great Lunch deals ### 1/5 — Wtf Fazoli’s?? *2026-03-17, version 3.6* Where tf did the “add mozzarella and bake” option go on the family meal? Wtf. C’mon Fazoli’s. Do better. Will change review to 5 stars when that option comes back to the app. Till then, I guess I ain’t ordering Fazoli’s… :( ### 1/5 — app needs to be fixed *2025-08-18, version 3.3* I try to log back into my account and then it ask for my number, i put my number in, “number already taken” IM AWARE IM TRYING TO LOG BACK IN. It’s so frustrating bc it won’t let me do anything and i just have to uninstall the app. Olive garden it is.🙃 ### 1/5 — All rewards invalid *2025-07-29, version 3.3* Fazoli’s doesn’t actually let me use the rewards. Doesn’t matter which one I select, it says that they are not valid for what is in my cart. Free breadsticks with an entree? The entree is invalid. Use 15 of my 53 points to get breadsticks? Invalid. ### 1/5 — Disappointed *2025-06-08, version 3.3* We come to Fazoli’s quite often during the summer and we look forward to it, however when we purchased this trip the sauce has been changed and it is almost tasteless. Very disappointed! ## Most praised reviews (10 highest-rated) ### 5/5 — Needs help *2026-08-22, version 3.7* The lady with the accent bless her heart. She’s basically doing everything. ### 5/5 — First time at a Fazoli’s in a long time *2026-08-17, version 3.7* Got the baked spaghetti with meatballs. Breadsticks were great too. Andrew was wonderful. He made sure we had plenty of breadsticks ### 5/5 — Supper *2026-08-12, version 3.7* Vicki ### 5/5 — Great Food! *2026-08-10, version 3.7* It’s great to have Fazoli’s back in Tallahassee!! Amazing food and awesome customer service!! ### 5/5 — Dine In *2026-08-07, version 3.7* We love seeing Asher in the dining room. He always greets us with a smile. ### 5/5 — Excellent Customer Service *2026-08-06, version 3.7* So let’s start by saying I was skeptic of going to a fast food Italian restaurant, but after receiving some of the best service I’ve ever gotten anywhere and excellent food this place is a definite game changer for my wife and I Johna, little older lady was one of the most amazing employees I’ve dealt with probably anywhere. She made it such a pleasure to talk to - I could talk to her all day, great food great company and conversation !! JOHNA is the best !! I hope she sees this, I’ve never tipped at a fast food place- But she got 10 bucks from me for a well deserved tip ❤️ ### 5/5 — Awwwwsome foood *2026-08-02, version 3.7* Always fresh and hot so delicious!!🫢 ### 5/5 — My love for Fazolis I’ll always exist. *2026-07-31, version 3.7* Fazolis is literally my favorite Italian place ### 5/5 — Welcome back to Tallahassee! *2026-07-30, version 3.7* We’re so glad that Fazoli’sopened in Tallahassee again after being gone for decades. Very good food and very good prices and a very good atmosphere. Glad you’re back, Fazoli’s! ### 5/5 — Always good *2026-07-28, version 3.7* I enjoy your breadsticks more than olive gardens --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*