# FB Mobile Banking — user reviews > 172 indexed App Store user reviews of FB Mobile Banking by FirstBank App, rated 4.80/5 from 19,421 ratings. - Source: https://appshunter.io/ios/app/fb-mobile-banking/id1507407173/reviews - App overview in markdown: https://appshunter.io/ios/app/fb-mobile-banking/id1507407173.md - Rating breakdown: 5★ 17,714 · 4★ 1,045 · 3★ 287 · 2★ 108 · 1★ 267 ## What do users think of FB Mobile Banking? Overall sentiment: positive **Pros** - 👍 Convenient money transfers - 🚀 Easy to use app - 🔒 Robust security features - 📸 Mobile check deposit - 💳 Helpful card management - 💰 Seamless account management **Cons** - 🐛 Slow app performance - 🐛 Unreliable mobile deposit - 🐛 Delayed transaction updates - 🔁 Forced app updates - 🔒 Compatibility issues with older devices **Commonly reported bugs** - Login issues after app updates - Inconsistent mobile deposit experience - Inaccurate account balance display **Most requested features** - Pending deposit visibility - Improved search functionality - Separate business and personal account views - Widget support ## Newest reviews (14 of 172) ### 3/5 — None *2026-07-17, version 3.32.0* The time period for funds actually being deposited would be great if it could be done same day based on time posted ### 2/5 — It’s ok, but it doesn’t work majority of the time. *2026-06-17* I’m getting fed up with this bank and I’m probably going to another one soon — the app almost never loads anymore, I only get error messages that say “Error updating details, there was an issue retrieving the latest account details. Please try again”. It won’t even show me how much I have in my account, so I can’t even see if I’m overdrafted. I’ve deleted and reinstalled the app many times, even restarting my phone and installing (2) software updates because I thought it would work. It’s been literal weeks of dealing with this; I was hoping you’d release an update, but it’s been THREE MONTHS since the last. PLEASE fix this issue. ### 2/5 — Works great when it works *2026-06-07, version 3.32.0* Works great when it works. But for a while now it will go weeks without updating. Works for a day or 3 then it’s another week or 2 before it will update again. ### 4/5 — Having problems *2026-04-30, version 3.32.0* Everytime I try to push a button I have to keep pushing it. ### 5/5 — Great so far *2026-04-27, version 3.32.0* Great so far ### 5/5 — Best service, completely reliable *2026-04-27, version 3.32.0* We have used many different banks in our lives but First Bank is definitely our favorite. The service we receive at the Crossville branch is outstanding! ### 5/5 — Great *2026-04-09, version 3.32.0* I love the way it works. ### 4/5 — Nice app *2026-04-04, version 3.32.0* Works well ### 5/5 — Best Of Best *2026-03-23, version 3.32.0* Everyone exceeds the bar. They are the best on all levels. ### 3/5 — Mid *2026-03-14, version 3.32.0* This app used to work seemlessly. Now it does not update so easily. ### 5/5 — FirstBank makes it easy! *2026-02-13, version 3.30.2* Love using the FirstBank Mobile app. The mobile app is easy to use and simplifies the process for paying bills online. ### 5/5 — Great banking app *2026-02-09, version 3.30.2* We are not local to any of the First Bank branches so the app really helps to keep us instantly informed of banking details. ### 2/5 — User Interface *2026-01-22, version 3.30.0* I dont like how setting up linked accounts is, and also you can only transfer 2k a day, and its 24hours not calendar days. Also they dont give a confirmation number for the transaction. Just little things that all together make my review 2star. ### 3/5 — Pros and cons *2026-01-18, version 3.30.0* I have noticed that I've gotten generally good and friendly service while either going in or on the app. Although, when needing to transfer funds, it's only been able to be done within FB. If I wanted to transfer any from my investment bank, that could not be digital but rather a time consuming process. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mobile deposit *2026-07-27, version 3.32.0* It often fails. It tells me that the amount I’m depositing doesn’t match what I typed and doesn’t match the check. When it does match. It also doesn’t accept the deposit at times and doesn’t bother to inform me that the deposit did not go through. I don’t like it at all. ### 1/5 — Took two tries for it to work *2026-06-09, version 3.32.0* Took pictures exactly the same way but didn’t work the first time ### 1/5 — Buttons aren’t working *2026-05-17, version 3.32.0* Buttons aren’t working submit buttons won’t work ### 1/5 — First Bank update kicked me off App *2026-03-22, version 3.17.0* What is your answer to this ### 1/5 — Zelle *2026-02-19, version 3.30.2* It’s built in so it only lets you do a max of 500 which is stopped sometimes my friends send me amours well over 1500 on there Zelle but ours limits you to only 500 and I already called and they said they can’t do anything about it ### 1/5 — APP NONFUNCTIONAL *2026-02-18, version 3.30.2* App doesn't work AT ALL, can't even log in..bs I seriously might switch just because of this ### 1/5 — unusable *2026-01-15, version 3.30.0* it made me update my phone just for the app to load, then it worked fine for a day. now it wont work again. it only shows my balance from a week ago, which obviously doesn't help me now. the app was totally fine until the update and now it doesn't work most of the time. ### 1/5 — Confusing app *2025-12-25, version 3.30.0* The app is very confusing. It takes forever for money to go through. I’m thinking about changing banks. ### 1/5 — It needs work *2025-11-28, version 3.29.0* The card will stop working at certain times of the day. App will glitch and freeze. ### 1/5 — Locked out *2025-11-20, version 3.17.0* I’ve used this app for years on my iPad. It tells me I need to update and it has been updated after update it it’s locked out and it won’t let me use it no more the last update is garbage fix it. ## Most praised reviews (10 highest-rated) ### 5/5 — Best banking *2026-06-27, version 3.32.0* Love this bank been a customer for 8 years they care for you. ### 5/5 — Great Bank *2026-06-25, version 3.32.0* Since we moved several years ago, FB has always been great! We love the great security service to access our accounts ### 5/5 — Ok *2026-06-18* Good app the only thing I can recommend is showing the transactions quicker than what it already is. I’ll have transactions that happened 3 days ago just now going through and actually showing it happened. ### 5/5 — Love the app! *2026-06-13, version 3.32.0* The FB app has been easy to use in transferring funds! Very user friendly! ### 5/5 — Great bank. *2026-06-09* I love the staff. And they are always able to work out any issues I have. It is not hard to find someone who can help you . However ,Security is a little stiff. You cannot use their debit card at Walmart for for instance. And I probably wouldn’t need so much online help if their security was a little more reasonable. However, again, I haven’t had to deal with fraud, probably because of their Security being very stringent ### 5/5 — awesome *2026-06-08, version 3.32.0* never had any issues, everything is straight forward!! i loveeee mobile check deposit, such a lifesaver ### 5/5 — Great bank *2026-06-05, version 3.32.0* I love First Bank and their staff. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2026-05-22, version 3.32.0* I love the FB app! So easy to navigate and transfer funds as needed ### 5/5 — Great service *2026-04-30, version 3.32.0* Works very well ### 5/5 — Excellent and reliable *2026-04-28, version 3.32.0* Excellent , fast and reliable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*