# FedEx Office — user reviews > 31 indexed App Store user reviews of FedEx Office by FedEx, rated 4.77/5 from 24,112 ratings. - Source: https://appshunter.io/ios/app/fedex-office/id601452706/reviews - App overview in markdown: https://appshunter.io/ios/app/fedex-office/id601452706.md - Rating breakdown: 5★ 21,099 · 4★ 1,775 · 3★ 549 · 2★ 187 · 1★ 502 ## What do users think of FedEx Office? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient remote printing - 👍 Great customer service - 🚀 Flawless app experience **Cons** - 🐛 Lack of connectivity between desktop and mobile app - 🐛 Limited photo printing options - 🐛 Buggy and crashes frequently - 🐛 Confusing user interface **Commonly reported bugs** - Unable to process certain file formats - Inconsistent pricing between app and in-store - Issues with logging in and password recovery **Most requested features** - Option to update payment method - Ability to delete old files - Support for standard invitation sizes - Estimate for order readiness ## Newest reviews (10 of 31) ### 2/5 — No connection between desktop and mobile app *2023-07-20* I need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage. After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer. I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either. ### 2/5 — No connection between desktop and mobile app *2022-11-26, version 1.9.2* I need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage. After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer. I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either. ### 3/5 — Needs Improvement *2022-06-27, version 1.9.2* It’s possible to actually do what I am trying to do on this app so thats nice. But it should not be so difficult. I should be able to scroll through my entire camera roll easily and select different photo albums aswell as opposed to scrolling through 4 pictures at a time. It also should not time me out as I am saving projects for later use. It also should stop automatically lowering the color quality of my images when I go to print them through the app. ### 3/5 — Nifty but leaves some stuff out *2019-04-20, version 1.9.1* The upside to the app is you don’t have to register or anything, but the checkout formfields aren’t coded in such a way that iOS offers to auto fill them with information it knows. (Like address or credit card.) It also doesn’t show any sort of estimate on when orders will be ready—or set any expectation of a wait at all—so you might show up at the store expecting them to be printed immediately but they’re still finishing up preceding orders. ### 2/5 — Nice try. Needs work. *2017-09-02, version 1.8.5* One of the main purposes of an app like this is to facilitate quick print jobs. In that, it fails. It took me 25 mins of fiddling to determine that it wasn't going to be practical to use the app. And I am a quick study with this stuff... I downloaded the app, created an account, linked my account with Google Drive, added a file from Google Drive, initiated the print job, searched for and selected a store for pickup, added credit card information (why am I asked to type my name twice?), then was told the minimum order is $1.00 (why not notify users earlier?), so I went back and ordered more printouts, had to search for and select the store(why not save this from the previous session?), added credit card info (again typing my name twice), got through checkout, and was informed my printout would be ready to pick up in two hours(why not warn consumers at beginning of this process?). I was standing in the store when I got this unwelcome news. So I asked the store associate for help and, though friendly, he was unable to move the print job up for me. I ended up abandoning that job and using the email to Fedex option which was very fast. Fedex, I feel like the user interface stuff you missed is really basic, like 101 stuff. Get it right before you launch it. Deleted. ### 5/5 — App needs to improve *2017-07-15, version 1.8.5* I have only printed text on a regular sheet of paper. I won't ever buy a printer again with this service. While the service is good, it could be much better. Why can't I just increase my order from less than a dollar to $1.00 (the minimum). The extra roundup cost could go to charity if FedEx doesn't like free money. There is no reason to waste the customers time by forcing the customer to buy more printing than is needed. Also the dollar minimum comes up at the very end of the transaction. If you re-enter or update your credit card, you will need to lose the CC updates, go back and buy more printing, then update card again. Why can't I set a favorite store? ### 5/5 — Very useful and effective app *2017-07-04, version 1.8.5* Well thought out app and useful tool for productivity on majority of issues. It, used in conjunction with the website, are actually MORE USEFUL and EFFECTIVE than speaking to a live agent on their customer service phone line- who was virtually useless compared to this app+website, which solved my issue within 10 minutes... so there you go. ### 4/5 — Potential is there *2017-06-23, version 1.8.5* Needs some tweeting. For example, when choosing things like paper type and binding price variations need to be seen on screen instead of only in the the total. I.e. If for my order using recycled paper is a lower price of say $4.32 then it should show on the icon. Would save me a lot of time and it's the most basic of programming to make it possible. ### 5/5 — Love the app *2017-06-04, version 1.8.5* This app works!!! Make sure you're updating your phone and the app itself if you're having problems. I use this app for large and small print jobs at least every quarter and I've never had issues and my local FedEx offices (I use a few different ones) all have been very helpful and I've had really quick turn arounds on jobs. The app itself though is a gem. There are several options for uploading data, so if one isn't as user friendly for you, there are at least four more options to get the job done. Once you understand how the app works and how it gets its information, along with the format, it's really easy. This is NOT a native iPhone app, so it's not going to automatically display data exactly the way your native apps do, but the option of seeing the camera roll, for example would be helpful for some. I normally don't upload from the camera roll, so I don't have that particular problem. If the app tech support group wants to add those features, that's great, but that's a bonus. The app works great without it...and it's a FREE app. ### 3/5 — Easy to use, but buggy! *2017-05-31, version 1.8.5* This app has potential. It was very easy to use, and for a single print job it made life easier. But it's buggy and crashed several times while I tried out various print options, forcing me to close the app and start over each time. The selection from the camera roll interface is also very poor. Why have a single line of photos scrolling at the bottom? If your photo is far back in your camera feed this becomes a hassle. Open up the traditional camera roll selection options with more icons, then show me a large preview. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a good experience *2022-11-18, version 1.9.2* I used the app because their website stopped working about six months or so ago and I can no longer make print orders from the website (it won’t add anything to cart) so I tried this app. It doesn’t have the poster size 16x20 which is what I’ve been ordering for my business for years and the order process doesn’t have a place for notes anywhere. It also can’t tell me how much it will be even though it’s a standard size simple color print with no extras. ### 1/5 — Not worth it! *2022-02-26, version 1.9.2* I submitted an order before the store opened. One of the items I sent was a pages document (Apple word doc). The app said that it was a non-standard format but it still could be used however preview and online payment would be disabled. No worries I’ll just pay when I get to the store. I get to the store and they informed me that they cannot process a pages document. OK just print the other document I sent. When I checked out the cost to print my other document was almost $10 more than I would have paid if I paid through the app. Great that they offer a discount to use the app but horrible that this was not caught at the store and they actually charged me the extra amount. I have been going to this location for over 20 years and I have never felt more taken advantage of than I did today. App still has glitches as I would connect in preferences to my drop box but then get an error when I tried to chose a document to print. ### 1/5 — Very slow to read pictures and doesn’t have the same capabilities as their store *2022-01-08, version 1.9.2* I recently went to the local Fed Ex office to print off photos and was very happy with the photo quality over many of the online select and ship competitors. So I decided to try the app. It is nearly non functional. It takes forever to load from your camera roll. In fact it could only see the last 3-4 photos. Then when you select a photo, there isn’t an option to simply print photos, you can only print posters and canvas. It’s sad that the app experience isn’t faster and easier than going in to the store. Please improve the experience. You should be able to print all photo types and select photos to upload much faster to be a viable solution. ### 1/5 — Customer Service *2021-10-30, version 1.9.2* I placed an order for a canvas picture and once the order was made I was sent a receipt that went to the wrong store. I chose my local store, but for some reason the order was sent to a store 2 1/2 hours away. I called to cancel and was hung up on twice. I didn’t receive the attention and service I expected from FedEx. Now i have an order I can not get to because it says I must pay in store. Now I’m sure there will be some extraordinary price attached that you think I will pay. ### 1/5 — Terrible app and website for printing standard invitations *2019-06-11, version 1.9.1* I always use Etsy to order invitations and print via FedEx and pick up. This was the most complicated the app has been. I was unable to choose a standard invitation size of 5x7” on the app. I even tried to go on the regular computer and the option didn’t exist there either. It had really weird options for invitation sizes that I have never even seen before. It didn’t have the option for cutting or for choosing “no envelopes” online. Very very confusing and wasted about an hour and a half of my time. Finally I called the store and the man said to put it all in the special instructions and submit anyway. Online with the laptop didn’t even have a spot for that so I had to go back to the app and do it there. Ugh. ### 1/5 — Essentially Theft *2019-05-27, version 1.9.1* When you print something from this app to a local store, there is apparently no guarantee that anything will actually come out on the other side. I spent $300 printing things for my wedding and the store never printed them because of “computer updates,” though none of this stopped FedEx from taking my payment. There was no notification that “updates” would be occurring, either. When I asked the store clerk for a refund, I was send on a customer service wild goose chase. On top of all this, I had to pay again for the card stock in order to print the things myself. Unbelievable. ### 1/5 — No regular sized pictures? *2018-11-20, version 1.9.1* I just spent two hours trying to put pictures on a google drive, extract them, and then print them using the FedEx office app. There is no clear photo printing option. Pictures cannot be put in the cart and then ordered altogether, and the whole process took much too long. I prefer the Costco app for ordering pictures. I have more picture size options and the app is easier to use. I had to use this FedEx because the pick-up person was nearer this office than Costco. Very unhappy with the process. Trying to do it on my laptop only got me locked out of my account. ### 1/5 — Can’t use FedEx account number *2018-06-05, version 1.8.6* Spoke with Customer Service today and was told there is a known issue that ever since iPhone 7, they’re aware the app crashes if you try to use your FedEx account number. You would think they would have updated that by now, since I’m writing this review from an iPhone X. Turns out you also can’t delete your FedEx account number from the app without it crashing. I routinely place orders under a dollar, so a credit card is not an option for me because they won’t accept a credit card payment for less than a dollar. If they gave me the option to pay the difference between my order and the dollar, just so I could finish my order, I would totally pay it, but they’ve never offered it. Step up your game developers! ### 1/5 — Terrible interface *2018-02-17, version 1.8.6* Not easy to use compared to the tracking apps I have. Have the hardest time logging in every time. It doesn’t give you an option of alternative methods of recovering your password. I write everything down and since it doesn’t show you the password when you add it.... then I can’t tell if I added an uppercase in the wrong place. Then the security questions should be easy enough... are they case sensitive? Idk... it doesn’t tell me. What isn’t matching? Email me a freaking recovery password or text me the recovery password.... don’t lock me out of my account for an hour for several failed attempts, I have the password written down.... and it’s not working.... ugh! I’m tracking a package.... why did I even try to log in to this stupid thing ### 2/5 — No connection between desktop and mobile app *2023-09-15* I need to print out tomorrow morning but I started printing orders on my desktop app, it’s easier to manage. After all is set up I logout. Now I am login back from my mobile app but can’t find anything in shopping cart that I already arranged from desktop app from my computer. I can’t find anything to delete the old documents that I don’t need anymore. Some old files and new updates files are in same name and to avoid confusion I must delete the old files but no option to do like that on mobile app. I can’t find any of those files on desktop app either. ## Most praised reviews (10 highest-rated) ### 5/5 — Flawless *2022-11-27, version 1.9.2* I upload from my iPhone I don’t need a printer I don’t need anything it does it all for me I absolutely love the app ! I love the different paper options quality of paper etc. this cannot be done by the basic printing machine the self serve one in the FedEx office location. ### 5/5 — No options for updating payment method *2022-11-07* When trying to delete old cc numbers, app keeps crashing. And there is no option within the app that allows to update your user profile. You literally have to be checking out your shopping cart in order to try and do that. ### 5/5 — App EZ to use! *2022-08-15, version 1.9.2* App is so easy to use! FedEx figured out how to make their app user friendly, something I wish more companies would do. Within 5 minutes I was able to get my printing job sent & I should be getting a text message w/in 2hrs informing me my print request is DONE! Fast! Convenient! Too cool! ### 5/5 — Photo printing *2021-11-30, version 1.9.2* Assignment due for class at nwtc and my local fire department and they helped me complete my goals same day and they were very busy the whole time I was stressed for myself taking almost entire time to get my stuff done the team at my FedEx knocked it out for me. Awesome team all the way. ### 5/5 — Love it! *2020-06-17, version 1.9.2* Today was the first time using this app. I actually needed to print some important documents for school. I was in a rush, I have no printer. Long story short I found this app and I swear it made my life so easy. Took off so much stress! I was able to see a list of locations near me, and when I got there I found all my stuff ready. Great app great service. Will definitely use again. ### 5/5 — Ease of use *2019-10-07, version 1.9.1* Ive been using this app for years. Even when I’m traveling. It I love this app it’s so easy and fast to use. I’ve used it all over the country. so easy to upload a print job chose laminated or whatever you like, pay ahead and go pick it up. They are usually very fast and helpful at the store as well. Love it. ### 5/5 — Great tool *2018-06-06, version 1.8.6* Love this app, it’s actually easier than doing it on the laptop. Have problems putting in coupons sometimes and then I have to complete the order on the laptop as it jacks up the app. Also can’t update my credit card info which means I have to reenter it each time but all in all, handy as a small pot! ### 5/5 — Happy to Use This App *2018-05-17, version 1.8.6* Works great once you’re used to it. It can be a bit confusing at first, and I have made a couple of rookie mistakes because I missed the order summary “2 pages, single side, color, 24lb paper,” etc.) in its tiny print. But I love the results and the ease of ordering simple print jobs without having to talk on the phone. ### 5/5 — Great customer service *2018-03-05, version 1.8.6* Leanna helped me at the Westwood location (Center # 5927, Location SMOKK). It was super busy and I had moved to two lines to wait some more but Leanna came over and told she would help me at another register. She was friendly, positive, courteous and moved fast but never rushed me to fill out the paperwork. There should be more people like Leanna in the world. ### 5/5 — Finally updated for iPhone X *2018-02-12, version 1.8.6* As someone who waited forever for the app to be updated to iPhone 6 Plus, I was excited to see that the developers finally came around for iPhone X. Love the app and the easy way to print docs right from my phone. Please add support to OneDrive cloud support similar to box, Dropbox and google drive. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*