# Feedback2Go

> Mobile app for submitting feedback on NSW public transport and infrastructure. (iPhone/iPad app by Transport for NSW.)

- Source: https://appshunter.io/ios/app/feedback2go/id1086530180 (this page in markdown: same URL + `.md`)
- Developer: [Transport for NSW](https://appshunter.io/developer/471886039)
- Category: Travel, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 8.2 · 22 MB
- Languages: American English
- Released: 2016-09-16
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/feedback2go/id1086530180/reviews.md

## What is Feedback2Go?

Feedback2Go allows customers travelling on NSW public transport, roads and waterways a quick and simple method to provide service-related feedback using their mobile device. It’s free and easy to use and quicker than calling and waiting to speak to an operator.

You can snap a photo, tag your location and identify the transport mode you want to comment on. You can describe the issue and submit feedback direct to Transport for NSW.  
 
Features and benefits:

• A mobile channel that makes it easier for you to provide feedback on major transport modes: Metro, Train, Bus, Ferry, Light Rail, Roads and Maritime.
• Include photos and location to assist with your feedback
• Icons make it easy to select the service or mode feedback relates to
• Describe the issue in your own words 
• Track your feedback and its status in real time.

## Key features

- Submit feedback on transport modes
- Include photos with feedback
- Tag feedback location
- Track feedback status
- Direct submission to Transport for NSW

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/feedback2go/id1086530180/reviews.md

### 4/5 — Responsive and easy. One issue

*2023-06-07, version 1.0.4*

I’ve found out that despite the app specifically mentioning “Your contact details will only be used if you request a response”, this is not the case. Your contact details if filled in are directly linked to all cases you submit, and will be used even if a response is not requested. This is a breach of the privacy policies the app developers list, and should be rectified in an update

### 1/5 — Lazy

*2020-06-06, version 1.0.4*

The laziest most problematic transport workforce in the developed world

### 2/5 — Inaccessible app design

*2020-01-26, version 1.0.3*

This app is very difficult. To use. The font is too small
There is too little contrast
Get in touch with f vision Australia for help in making it accessible

### 3/5 — Getting There

*2020-01-15, version 1.0.3*

Great to have an app like this but would be good if it had specific inputs for different information to identify the bus rather than just free text.

### 4/5 — Not bad.

*2020-01-15, version 1.0.3*

Not bad. Could be better.  Why didn’t they have their own categories in SnapSendSolve app? Developing their own app seems unnecessary. 

IMPROVEMENTS?
If you select the service it should show the nearest stop using GPS to the location given but ALLOW an override. 

It should automatically have the current date and time but ALLOW an override.

### 5/5 — Simple to use

*2018-06-26, version 1.0.3*

Easy to follow steps, does what it says with minimum fuss.

### 2/5 — Waste of time?

*2018-03-21, version 1.0.3*

App is good, but responses from TfNSW are poor, with rarely any positive action being taken

### 1/5 — Terrible

*2016-11-27, version 1.0.2*

What an invasion of privacy. Taking photos of workers without permission will lead to all sorts of false accusations

### 5/5 — Cool app

*2016-10-28, version 1.0.2*

The app is the best for buss and train feedback

## Frequently asked questions about Feedback2Go

### What transport modes can I provide feedback on with Feedback2Go?

Feedback2Go allows you to provide feedback on major transport modes including Metro, Train, Bus, Ferry, Light Rail, Roads, and Maritime services within NSW.

### Can I include images with my feedback in Feedback2Go?

Yes, you can snap a photo and include it with your feedback to help illustrate the issue you are reporting. This feature helps provide context to Transport for NSW.

### How do I track the status of my feedback submitted through Feedback2Go?

Feedback2Go offers a real-time tracking feature, allowing you to monitor the status of your submitted feedback. This ensures you are kept informed about its progress.

### Is Feedback2Go available on all devices?

Feedback2Go is currently supported on iPhone, iPad, and iPod devices. The app is designed for mobile use on Apple's iOS platform.

### How often is Feedback2Go updated?

The latest version of Feedback2Go is 1.0.4, which was last updated on May 31, 2020. Users can expect updates to improve functionality and address any issues.

### What is the age rating for Feedback2Go?

Feedback2Go has an age rating of 4+, making it suitable for a wide range of users. This rating indicates it contains content generally considered appropriate for young children.

### Does Feedback2Go have ads?

No, Feedback2Go does not contain advertisements. The app is ad-free, providing a clean and uninterrupted user experience for submitting feedback.

### Who developed Feedback2Go?

Feedback2Go was developed by Transport for NSW. This ensures that the feedback submitted directly benefits the relevant transport authority.

## Version history (last 4 releases)

### 1.0.4 — 2020-05-31

Added ability to provide feedback for Metro and On Demand services
Updated details on where to find carriage IDs and bus numbers
Other minor updates and bug fixes

### 1.0.3 — 2018-02-28

* Location selector now makes it simpler to select train stations, tram/bus stops and ferry wharfs.
* Adds support for iPhone X

### 1.0.2 — 2016-09-08

Stability improvements

### 1.0.1 — 2016-09-06

No release notes.

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## More apps by Transport for NSW

- [Live Traffic NSW](https://appshunter.io/ios/app/live-traffic-nsw/id447303817)
- [Speed Adviser](https://appshunter.io/ios/app/speed-adviser/id703369177)
- [Opal Travel](https://appshunter.io/ios/app/opal-travel/id941006607)
- [Train Maze](https://appshunter.io/ios/app/train-maze/id1196084586)
- [NSW Practice Tests](https://appshunter.io/ios/app/nsw-practice-tests/id1471084521)

All apps by Transport for NSW: https://appshunter.io/developer/471886039

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*