# felix mobile — user reviews > 220 indexed App Store user reviews of felix mobile by Vodafone Hutchison Australia, rated 4.30/5 from 35 ratings. - Source: https://appshunter.io/ios/app/felix-mobile/id1498571002/reviews - App overview in markdown: https://appshunter.io/ios/app/felix-mobile/id1498571002.md - Rating breakdown: 5★ 27 · 4★ 2 · 3★ 0 · 2★ 2 · 1★ 4 ## What do users think of felix mobile? Overall sentiment: neutral **Pros** - 🚀 Excellent customer service - 🚀 Easy sign-up and activation process - 👍 Affordable unlimited data plans - 👍 Environmentally-friendly initiatives - 👍 Intuitive and user-friendly app - 🚀 Fast and reliable network coverage **Cons** - 🐛 Inconsistent network speeds and coverage - 🔍 Lack of phone support and difficulty contacting customer service - 🐛 Activation and login issues with the app - 🔍 Concerns about payment processing and account management **Commonly reported bugs** - Frequent app crashes and login problems - Billing and payment processing errors - Difficulties with eSIM activation and number porting **Most requested features** - Ability to manage multiple accounts (e.g., family plan) - Expansion of network coverage, especially in regional areas - Improved customer support channels (phone, live chat) ## Newest reviews (13 of 220) ### 4/5 — Works well thankful! *2026-08-07, version 5.5.0.885* Works most of the time when testing both Felix & Telstra side by side. Felix Esim and Telstra physical sim I’m so glad I tried it. ### 4/5 — eSIM *2026-08-06, version 5.5.0.885* Honestly I couldn’t be happier, I changed over from vodafone after they tried to increase my plan by $5 a month.. found Felix for the exact same plan for $25 with 50% off for the first 4 months.. every time I refer a mate I get $10 off.. reception works just as good as the leading providers so I would recommend this company over them everyday of the week… ### 2/5 — reduced coverage *2026-07-30, version 5.5.0.885* i have joined felix again as my past experience with their service had been good. but now i find it terribly slow and weak connections in many locations, including at home and on the hume. while it may be cost effective, connectivity is important. a cheaper service that doesn’t provide reliable connections is a waste money. this is strange because i was also a vodafone customer for some time and was happy with the service so i don’t know why felix service is less reliable. ### 5/5 — My Data Plan *2026-07-17, version 5.5.0.885* Such a great plan to join, I use my phone a lot and I have the unlimited data plan which costs me a great price in my opinion. 👍 ### 3/5 — Average *2026-07-14, version 5.5.0.885* Felix has poor coverage and speed at random times. I have switched to a lower data package as the unlimited is unreliable and is not worth it in my opinion. ### 5/5 — Saved so much money *2026-07-14, version 5.5.0.885* I’m glad I found this company. I changed from an $89 monthly plan at Optus, to the $30 plan at Felix and I get more here..Plus I plant 1 tree every time I top up ### 5/5 — Great option *2026-07-12, version 5.5.0.885* Easy to set up ### 5/5 — TESA IS THE BEST SUPPORT WORKED IN THE WORLD! *2026-07-10, version 5.5.0.885* Tesa was amazing! She helped me verify my id and get a physical sim also helping me with an eSIM replacement. Go Tesa! Best Felix support worked ever! ### 5/5 — Amazing *2026-07-03, version 5.5.0.885* This service provider is awesome and the app is so easy to use and gives you just the right info you need. Love it :)👍 ### 5/5 — So easy so good *2026-07-01, version 5.5.0.885* Being able to not worry about anything when it comes to phone calls text and data really, only paying the, for me atm, affordable monthly payment and having the option to top up an internal wallet as to never miss a debit is greatness in a phone /data plan… comparable signals with any other✌️ ### 5/5 — Felix Mobile Review *2026-06-28, version 5.5.0.885* Goated Very well Priced ### 5/5 — 26 trees, $40 a month, unlimited data. No wifi needed at home! *2026-06-22, version 5.5.0.885* I’ve been using Felix for 2 years. No wifi, I hotspot. Zero issues with my phone. My phone is nearly 5 years old. Reception is AMAZING. I often get reception where friends with Telstra did not. $40 a month, unlimited data, Australian based, plants trees, reliable service. VERY user friendly app. If they don’t change, I’ll stay with Felix permanently. I ALWAYS had issues with Optus & Vodaphone. Zero with Felix. Best service I’ve used in my life! :) ### 4/5 — Dark mode. *2026-06-22, version 5.5.0.885* Good app, but it would be so much better if it had dark mode along with a dark mode icon 🤞🏻🤞🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — Net speed is pretty bad at hoppers crossing *2026-08-17, version 5.5.0.885* Not satisfied with the net speed ### 1/5 — Its been 13 days and no internet yet *2026-08-14, version 5.5.0.885* Worst customer service I have ever received. Tried to order an e-sim 13 days ago and their ID check takes forever or denies my identity. When it approves my identity it only gives you 1h window time to activate the services which is the most inconveniente since people work and all of that… ### 1/5 — Scammers are growing up and Felix is the leader of this group *2026-08-13, version 5.5.0.885* What a joke of a technology that has been proven to have a negative effect on the Felix scam in the internet today and what a terrible than the Felix is the fact that masks disproportionately impact people who are don’t know how to get the right answer from this bullying and abuse behavior that has been shown in the way the reason why I still use this ancient technology and internet service is the way I am going to finalize my own statement about the situation and I need to prove it that I have to deal with this dark issue in our lovely country and dear government staff should be better managers of the quality of life and the lifestyle as a result and unfortunately I got just deny the truth and bullying of the Felix company which is the ugliest thing ever I have ever seen in my opinion and in any dispute with the quality of service with this unfortunate situation and unwilling response and humiliating the way it is the truth and sad thing Felix quickly offered the meaningless money and never fix the problem and provided the horrible service to punish the customer who opened the complaint it’s difficult to understand Felix and Vodafone are not scammers ### 1/5 — International throttling is brutal *2026-07-22, version 5.5.0.885* When you run out of data on your international roaming plan, it throttles you so hard that you can’t even access the felix app to buy more data. You’d think this is a scenario they would have considered. ### 1/5 — Without service randomly *2026-07-03, version 5.5.0.885* Twice in two months with no signal for ages. It’s hopeless being stuck in the middle of nowhere without data! My previous provider never gave me any issues like this. ### 1/5 — Cheaper than Telstra *2026-07-03, version 5.5.0.885* Overall the best value for money network provider I’ve came across.. the signal strength has made leaps and bounds since my first sign up, years ago. So many trees planted.. A satellite option is my hope for Felix in the near future. ### 1/5 — Dissatisfied Maximum *2026-06-25, version 5.5.0.885* They couldn't transfer my eSIM to their network, and I never received a refund. I've been without my mobile number for 3 days and ended up having to buy a new one. All they kept saying was, "Please wait, we're working on it," but nothing ever got resolved. Getting a refund felt impossible, no matter how many times I asked. Don't waste your time with this b*llsh*t service. ### 1/5 — Good provider, app sucks *2026-06-18, version 5.5.0.885* The app is excellent WHEN you can log into it. Most of the time you log in and it immediately opens up the login screen asking you to log in again, and again, and again. ### 1/5 — Poor service *2026-06-17, version 5.5.0.885* The app is very slow to access and customer service is near impossible to find. There’s no customer service phone number. ### 1/5 — Impossible *2026-05-30, version 5.4.874* Signed up to Felix. They instantly took my money. Their email verification doesn’t work. Just keeps saying the token is invalid. Their bot won’t help. Now they have my card details. I’m getting nothing from them and there’s no way to cancel. ## Most praised reviews (10 highest-rated) ### 5/5 — the best *2026-08-22, version 5.6.903* australian e sim amazing!!! best one and good for the earth ### 5/5 — Three thumbs up 😉 *2026-08-21, version 5.6.903* I have been using felix for nearly 5 years, got my seeds/sim and have never been disappointed with the service! From someone who relied on unlimited data, this has been an incredibly affordable resource for the people! Ive recommended it to everyone i know and laugh in the faces of people paying double or triple my monthly cost for capped plans that are not even noticeably quicker on DL/UL speed 😂😂 The only quirk i have with felix is the ios application UX, being on fortnightly pay and charged monthly, i find it useful to throw my loose change into my felix wallet each pay and stay a few months infront so im never without service, however i continually get buried in the selection menu remembering the file path for “Top up your wallet” In a perfect world a customisable home screen for personalisation would be ideal oOoooorrrr a bit of a simplification of the wallet interface?? 🤷‍♂️ Otherwise if thats my only concern you guys are still telco rockstars! Thanks for being you! ### 5/5 — Simple easy and keeps you informed *2026-08-20, version 5.5.0.885* I love Felix no surprise bills it tells you in advance and lets you pay in advance.🤙 ### 5/5 — Amazing app, Amazing speeds, and Incredible value *2026-08-19, version 5.6.903* Felix as a whole needs to be commended as a service. Their plans are so well priced (especially their unlimited data plan), that I find myself immediately recommending them to all my friends looking for affordable data. Also their speeds are unbelievable. The fact that plans go up to 20mbps for the unlimited plan especially, is extremely impressive. The app is also beautiful, and very intuitive to use, and money goes directly into helping plant trees which is just an incredible thing to choose to invest into as a data company. I truely hope this company knows just how positive of an impact they are likely making on so many people, as affordable data plans is such an important thing to have during the middle of a cost of living crisis. So thank you to everyone involved in delivering these incredible services. ### 5/5 — Great Value *2026-08-17, version 5.5.0.885* Great value, good coverage for central city areas, fast delivery of sim and easy to use. Unfortunately, you can’t have multiple sims to the one account. Most importantly, the environment gets some value by too unlike other companies. ### 5/5 — Best esim app ever *2026-08-07, version 5.5.0.885* Genuinely never had any issues. Every possible issue is resolved in seconds, the people you can chat to are polite and nice, and I have never ever used a better app! THANK YOU FELIX 👍👍 ### 5/5 — Great overall performance and experience *2026-08-07, version 5.5.0.885* Felix is amazing in terms of not only the data speed, but also the flexibility and affordability. I live in a more rural area and thought I would get weaker reception if I wasn’t paying 50$ a month for 30 GB with Telstra, but my access to fast and reliable data has been solid! They rarely have any issues regarding data shortages and are great with communication and letting their customers know when changes will be made. ### 5/5 — Great plans for international roaming *2026-08-04, version 5.5.0.885* I purchased a $20 international roaming plan that lasts for 12 months. I used it for calls and data (when needed) on 2 different overseas holidays totaling over 7 weeks and I have data left over. My previous carrier charged $10 per day. Felix has saved me $100s! ### 5/5 — Excelente 🙌🏽 *2026-07-30, version 5.5.0.885* Never any issues - great communication ### 5/5 — Excellent Coverage and Unlimited Data Provider *2026-07-29, version 5.5.0.885* I am writing to let you know. Why you should be the next person to sign up with Felix Mobile. I feel Felix Mobile is a great value for money mobile phone provider that provides you with an easy to use step by step process to setting up your SIM card whether it be physical or e sim. As a University student and a person on a disability pension I feel the value that Felix Mobile provides is 100% honest, reliable and affordable. Other providers such as Optus are NOT. So go ahead today and make the change. Instead of paying a lot of money for such small data gigabytes sign up to Felix Mobile unlimited data plan and you won’t be disappointed. 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*