# FENIX Mobility & Deliveries — user reviews > 20 indexed App Store user reviews of FENIX Mobility & Deliveries by Fenix Networks Limited, rated 3.41/5 from 34 ratings. - Source: https://appshunter.io/ios/app/fenix-mobility-and-deliveries/id1530199872/reviews - App overview in markdown: https://appshunter.io/ios/app/fenix-mobility-and-deliveries/id1530199872.md - Rating breakdown: 5★ 19 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 13 ## Newest reviews (7 of 20) ### 1/5 — Taking my money *2021-10-23* This app is taking my money without any reason. I have trying for a days to contact the app people in what’s link in the APP but not working, I tried also with the email provided in the app even not working. I tried to cancel my VISA but app not allowing?! This app is designed in such way to take your money only. Even one star is too much for this app. We are on 2021 but still some app trying to be smart in people who trust them. Shame ### 1/5 — Nothing is clear…. *2021-09-23* I got robbed. :) what a waste of money ### 1/5 — I need to end my ride *2021-08-09* It's been hours now, I try to end my ride but it kept throwing error. I can't contact anyone from the app there's no contact details ### 1/5 — Hanging App *2021-07-29* The app hanging all the time while booking ### 1/5 — BSD *2021-05-15, version 1.1.3* There are many other similar apps you could use instead of this: they support Isreal and the ethnic cleansing and killing of the Palestinian people. ### 1/5 — 🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸 *2021-05-15, version 1.1.3* This company shouldn’t even be in Qatar Payments are weird ### 1/5 — تطبيق سيء *2021-03-10* لا تستطيع تعديل ايميلك لا تستطيع تعديل رقم جوالك لا تستطيع حذف بطاقة البنك من التطبيق لا يردون على استفساراتك عن طريق الرقم الموضوع للتواصل معهم ## Most critical reviews (10 lowest-rated) ### 1/5 — What the fk no explanation *2024-01-19, version 2.12.5* Kindly fullfill the following requirement The vehicle is not available for ride. Kindly use another vehicle. No support available ### 1/5 — Completely useless *2023-10-18, version 2.12.5* No vehicles available. No way to search, no communication from the provider. Complete and utter waste of time and money. ### 1/5 — Scooters *2023-10-15, version 2.12.5* It’s the worst app possible, they will take all your info, then there is no scooters that works, i have tried multiple scooters, it’s a scam!! ### 1/5 — Fake App *2023-07-22, version 2.12.2* No clear indication of the pricing policy. After an hour of riding I was charged 128 AED !!! Its a scam. Tried to contact the customer service it didn’t connect either. ### 1/5 — Rides don’t end at the time chosen *2023-01-13* When I decided to end my ride, it took like seven minutes to respond than the actual time of end order which costed me double the amount that I wanted to pay **Developer response:** Thank you for reaching out to us at FENIX/ARNAB.We are very sorry for the inconvenience, Kindly get in touch with us by clicking on the link below to speak to one of our customer care agents to resolve the issue on the spot. https://cutt.ly/Zbm2LsI Thank you ### 1/5 — Useless app *2022-11-13, version 2.7.10* All vehicles are « unavailable to ride at the moment », 0 explanation provided. Useless app ### 1/5 — تم سحب مبلغ من دون استخدام الاسكوتر *2022-08-25* تم سحب مبلغ ولم استخدم الاسكوتر **Developer response:** عزيزي يرجى توضيح المشكلة التي واجهتها بالضبط إلى care@fenix.life وسنكون أكثر من سعداء لحل المشكلة من أجلك ### 1/5 — Worst scooter app ever made *2022-01-28, version 2.2.10* This is the worst scooter app I have ever seen. DO NOT DOWNLOAD THIS ONE. Go look for another scooter. The app is so poorly made, I downloaded the app and I wanted to ride a scooter to get back home. It told me that I have to put money in the app to use the scooter, so I did that and after I put money it told me that I cannot use the scooter after the business hours. There was no info about it before I had put money. The customer service just ignores me when I tell them about my issue. DO NOT PUT MONEY IN THIS APP, IT IS A SCAM. ### 1/5 — It is a scam and did not work. *2021-11-28, version 2.1.9* Stole 20 pounds from me for absolutely nothing! I need my money back. ### 1/5 — Not recommend! *2021-11-18* It's not working for ride but it's working for take your money! -Fake map Most of the times scooters pin on map are fake! - Slow in app Fast at bank! When you unlock the bike(if you be successful) the timer start but the app is frozen for afew minutes! So the time process from unlock to ride wil cost you around 5tl just bcz the app is frozen, -Lucky to move! If you be lucky to find the bike and lucky to unlock and lucky to start the bike will not move half of the times!!!! It's like the brake will not release for move! I tried to do it again but not fixed! - beware for your behind cars! I was riding the bike with the average speed and I know how much speed is average! But he bike start brake at moment and the bwhond car almost closed to kill me! No notice to brake! And the limit is bcz the ride price be more! !!! I use everyday the scooters for work and I have to try all the days!!! ## Most praised reviews (3 highest-rated) ### 5/5 — Good support *2021-11-17* I faced a technical issue, and support followed and fixed it, refunded the wrong amount, and provided additional amount to the wallet. ### 5/5 — Awesome prices and service *2021-02-03* We rented 2 scooters with them for 1 week at a great price, we ended up extending it and they accommodated. They were very responsive and always sent a representative to us when we had any difficulties. We will definitely rent from Fenix again on our next trip to Dubai.! ### 4/5 — زيادة سرعة *2022-03-06, version 2.3.5* اتمنى يكون فيه زياده سرعة اكثر من 25 كيلو متر --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*