# Fetch Pet Insurance — Help pets live long & healthy

> Comprehensive pet insurance app for cats and dogs with easy claims and virtual support. (iPhone/iPad app by Fetch Inc..)

- Source: https://appshunter.io/ios/app/fetch-pet-insurance/id925165009 (this page in markdown: same URL + `.md`)
- Developer: [Fetch Inc.](https://appshunter.io/developer/956816768)
- Category: Finance
- Price: Free
- Rating: 4.80/5 from 28,127 App Store ratings · 263 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 99 MB
- Languages: American English
- Released: 2014-10-17
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/fetch-pet-insurance/id925165009/reviews.md

## What is Fetch Pet Insurance?

Fetch Pet Insurance offers the most comprehensive pet insurance for cats and dogs. File claims in minutes, get virtual support and see for yourself why it’s the top-rated app in pet insurance.

Inside the Fetch Pet Insurance App:

SCAN AND UPLOAD DOCUMENTS IN SECONDS: Snap photos of invoices or multi-page medical records and submit them as one seamless file for faster claims.

VIEW YOUR COMPREHENSIVE CLAIMS OVERVIEW: Get a clear view of all past and current claims, plus invoice details, medical records and payment updates.

SEE TRANSPARENT PAYOUT DETAILS: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).

MONITOR YOUR DEDUCTIBLE STATUS: Use your Explanation of Benefits to see how much you’ve already paid toward your deductible.

ACCESS 24/7 VIRTUAL SUPPORT: Our interactive chatbot is ready whenever questions come up, day or night.

GET REIMBURSED FASTER: Sign up for direct deposit and enjoy secure payments up to 10 days faster — there are no hidden fees.

ONLINE PHARMACY: Use the Fetch app to conveniently find prescriptions through Fetch Pet Rx (only available in the US) and receive up to 100% reimbursement on eligible medications.

ACCESS FETCH HEALTH PERKS: Through the app, members also gain exclusive access to Fetch Health Perks: a curated marketplace featuring more than $1,500 in savings on trusted pet wellness brands, from nutrition to training.

About Fetch Pet Insurance

Our pet insurance is built to give you confidence and security. We cover more types of injuries and illnesses than other providers, plus added benefits like sick-visit exam fees and full-mouth dental coverage. Tailor your plan to match your budget and your pet’s needs. Select the deductible that works for you and choose reimbursement options up to 90%.

## Key features

- Scan and upload documents for claims
- View claims overview
- Transparent payout details
- Monitor deductible status
- 24/7 virtual support
- Direct deposit for faster reimbursement
- Online pharmacy access
- Access Fetch Health Perks

## What do users think of Fetch Pet Insurance?

Overall sentiment: negative

**Pros**

- 🚀 Easy claim submission
- 🚀 Quick reimbursement
- 👍 Convenient app
- 👍 Efficient and intuitive
- 👍 Great insurance and communication

**Cons**

- 🐛 App doesn't work
- 🐛 Screens don't load, modals don't appear
- 🐛 Claim submission issues
- 🐛 Inability to submit claims
- 🐛 Account page doesn't load
- 🐛 App chooses when it wants to work
- 🐛 Claim status not visible
- 🐛 Inability to update payment info
- 🐛 Crashes and bugs
- 🐛 Slow claim processing
- 🐛 Denial of claims
- 🐛 Poor customer service
- 🐛 Lack of human support

**Commonly reported bugs**

- Invisible/white modal covers screen
- Submit button not working
- Inability to view EOBs in app
- Policy and document access issues
- Automated chat freezes or crashes
- App crashing often
- Billing and payment issues

**Most requested features**

- Allow adding another parent/tutor to account
- Provide option to cancel plan in-app

## Recent user reviews (10 of 263)

All indexed reviews: https://appshunter.io/ios/app/fetch-pet-insurance/id925165009/reviews.md

### 1/5 — Shady cancellation requirements

*2026-08-23, version 14.9.8 (926)*

My pet never qualified for any reasonable refund. 
You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility.

### 5/5 — So Easy

*2026-08-17, version 14.9.8 (926)*

My dog needs a prescription renewal of his heart guard medication. It took me no time to enter my pet’s info then find my vet clinic.  I just clicked on my vet’s name. I checked the box for Fetch RX to contact my vet for a refill authorization. I’ll have the Heartguard med in 3 days. Just a few clicks - so convenient

### 1/5 — Medical bill denied

*2026-08-14, version 14.9.8 (926)*

Stay away from this pet insurance, they will find a hundred reasons to not cover the bill. My baby recent had a swollen face due to teeth infection, so treatment plan is for teeth extraction Which he did. And we claims the insurance and for denied. They were saying because my dog has mild teeth tartar in the past. That was ridiculous!! That wasn’t a diagnosis as “pre- existing “ condition for the teeth. And the vet also try to help me fight for it. They just keep saying is consider pre existing condition. If you looking for the best insurance for you pets. Stay away from this one !!!

### 1/5 — Buggy app with zero support

*2026-08-10, version 14.9.8 (926)*

I submitted two claims for an issue over the course of two days with separate invoices and amounts. Apparently Fetch deemed it was a duplicate invoice and declined the second claim. Now every time I try to submit a fresh claim with the correct invoice, they simply disappear into the ether. No acknowledgement text/email, no recourse.

### 5/5 — Ease of use

*2026-08-07, version 14.9.8 (926)*

The app is user friendly and easy to use, but I would like one spot to be able to upload medical history, and not have to submit it every time, unless there has been changes made.

### 3/5 — Disappointed

*2026-08-06, version 14.9.8 (926)*

When trying to have a conversation with an actual employee it is very hard to get past AI.

### 1/5 — DONT GET THIS INSURANCE

*2026-08-05, version 14.9.8 (926)*

This is the worst pet insurance I have ever had or had to work with they are impossible. They deny everything and try to find any possible way to make your claim not eligible.

### 2/5 — App not working overseas

*2026-08-03, version 14.9.8 (926)*

App does not let you login while traveling on Asia.

### 5/5 — Easy to navigate

*2026-07-29, version 14.9.8 (926)*

Everything is clear and easy to navigate.

### 1/5 — Read 1 star reviews, they are accurate with the company, 5 stars rating seems to be bots…

*2026-07-20, version 14.9.2 (920)*

Its a company that cares a lot about you, not your cat or you, just your money, the fundamental of the company is try to take all the clients money… would be ashamed of working for this insurance company…

## Frequently asked questions about Fetch Pet Insurance

### What does Fetch Pet Insurance do?

Fetch Pet Insurance offers comprehensive insurance plans for cats and dogs. The app allows users to file claims by scanning and uploading documents, view claim statuses, access virtual support, and get reimbursed faster through direct deposit. It also provides access to an online pharmacy and exclusive pet wellness savings.

### What are the key features of the Fetch Pet Insurance app?

Key features include the ability to scan and upload documents for claims in seconds, a comprehensive claims overview, transparent payout details, deductible monitoring, 24/7 virtual support via chatbot, direct deposit for faster reimbursements, access to an online pharmacy for prescriptions, and exclusive Fetch Health Perks offering savings on pet wellness brands.

### How much does Fetch Pet Insurance cost?

The app itself is free to download and use. The cost of the pet insurance plan will vary based on factors such as your pet's breed, age, and the coverage options you select, including deductible and reimbursement levels. You can tailor your plan to match your budget and your pet's needs.

### What types of pets are covered by Fetch Pet Insurance?

Fetch Pet Insurance offers comprehensive coverage for both cats and dogs. The insurance plans are designed to cover a wide range of injuries and illnesses, with added benefits like sick-visit exam fees and full-mouth dental coverage.

### How can I get reimbursed faster with the app?

To get reimbursed faster, you can sign up for direct deposit within the app. This feature allows for secure payments to be processed up to 10 days faster than traditional methods, and there are no hidden fees associated with this service.

## Version history (last 5 releases)

### 14.11.9 (947) — 2026-08-25

Bug fixes and other enhancements

### 14.9.8 (926) — 2026-07-28

Bug fixes and other enhancements

### 14.9.2 (920) — 2026-07-08

Bug fixes and other enhancements

### 14.8.3 (908) — 2026-06-12

Bug fixes and other enhancements

### 14.7.9 (901) — 2026-05-21

Bug fixes and other enhancements

## Apps similar to Fetch Pet Insurance

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Pets Best Pet Health Insurance](https://appshunter.io/ios/app/pets-best-pet-health-insurance/id1177692522) | 4.6 (8,988) | Free | Finance |

## More apps by Fetch Inc.

- [Fetch Shelter Portal](https://appshunter.io/ios/app/fetch-shelter-portal/id6753989690)

All apps by Fetch Inc.: https://appshunter.io/developer/956816768

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*