# Fetch Pet Insurance — user reviews > 264 indexed App Store user reviews of Fetch Pet Insurance by Fetch Inc., rated 4.80/5 from 28,127 ratings. - Source: https://appshunter.io/ios/app/fetch-pet-insurance/id925165009/reviews - App overview in markdown: https://appshunter.io/ios/app/fetch-pet-insurance/id925165009.md - Rating breakdown: 5★ 25,235 · 4★ 1,966 · 3★ 405 · 2★ 86 · 1★ 435 ## What do users think of Fetch Pet Insurance? Overall sentiment: negative **Pros** - 🚀 Easy claim submission - 🚀 Quick reimbursement - 👍 Convenient app - 👍 Efficient and intuitive - 👍 Great insurance and communication **Cons** - 🐛 App doesn't work - 🐛 Screens don't load, modals don't appear - 🐛 Claim submission issues - 🐛 Inability to submit claims - 🐛 Account page doesn't load - 🐛 App chooses when it wants to work - 🐛 Claim status not visible - 🐛 Inability to update payment info - 🐛 Crashes and bugs - 🐛 Slow claim processing - 🐛 Denial of claims - 🐛 Poor customer service - 🐛 Lack of human support **Commonly reported bugs** - Invisible/white modal covers screen - Submit button not working - Inability to view EOBs in app - Policy and document access issues - Automated chat freezes or crashes - App crashing often - Billing and payment issues **Most requested features** - Allow adding another parent/tutor to account - Provide option to cancel plan in-app ## Newest reviews (10 of 264) ### 3/5 — Disappointed *2026-08-06, version 14.9.8 (926)* When trying to have a conversation with an actual employee it is very hard to get past AI. ### 2/5 — App not working overseas *2026-08-03, version 14.9.8 (926)* App does not let you login while traveling on Asia. ### 3/5 — Login feature *2026-07-15, version 14.9.2 (920)* Logging in is by far the worst part of this app. It never works, I’ve had to reset my password countless times! ### 3/5 — Frustrating *2026-05-29, version 14.7.9 (901)* Always required to submit history is senseless ### 5/5 — Very easy to use *2026-05-26, version 14.7.9 (901)* I’m pleased with this insurance for my 2 dogs and think the cost is a great price… I feel relieved knowing I don’t need to worry about any unexpected medical issues… ### 5/5 — Compassionate and Caring Staff *2026-05-22, version 14.7.9 (901)* I had to put my four year-old little dog to sleep. It was unexpected and traumatic. When I reached out to FetchPet , I had the gift of speaking to Jennifer. She was so patient, understanding and helpful. She made the process that much easier. I am so grateful to have dealt with Jennifer and appreciate her kindness and compassion. ### 1/5 — Live chat is useless *2026-05-22, version 14.7.9 (901)* Live chat is useless ### 1/5 — Couldn’t make an account *2026-05-21, version 14.7.9 (901)* I tried making a new account and it kept telling me it couldn’t find my number or email but obviously it wouldn’t because I never made an account so I got off to try again but same thing ### 4/5 — Ok *2026-05-20, version 14.7.4 (896)* Rather use my labtopy ### 1/5 — Denied Everything *2026-05-19, version 14.7.4 (896)* I was sold a bill of goods that would cover my dogs. After submitting claims, everything was denied and nothing went toward the $500 deductible. I feel that I was snookered. READ THE FINE PRINT!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculously high rates *2026-08-28, version 14.11.9 (947)* Find another provider, rates have been increasing by $20 and all of a sudden they jump by $60 with no explanation given. Trying to talk to a csr is a joke, no rational explanation provided. Especially frustrating as a long time customer ### 1/5 — Shady cancellation requirements *2026-08-23, version 14.9.8 (926)* My pet never qualified for any reasonable refund. You can’t unsubscribe online, you just call during working hours. Dark ux, low accessibility. ### 1/5 — Medical bill denied *2026-08-14, version 14.9.8 (926)* Stay away from this pet insurance, they will find a hundred reasons to not cover the bill. My baby recent had a swollen face due to teeth infection, so treatment plan is for teeth extraction Which he did. And we claims the insurance and for denied. They were saying because my dog has mild teeth tartar in the past. That was ridiculous!! That wasn’t a diagnosis as “pre- existing “ condition for the teeth. And the vet also try to help me fight for it. They just keep saying is consider pre existing condition. If you looking for the best insurance for you pets. Stay away from this one !!! ### 1/5 — Buggy app with zero support *2026-08-10, version 14.9.8 (926)* I submitted two claims for an issue over the course of two days with separate invoices and amounts. Apparently Fetch deemed it was a duplicate invoice and declined the second claim. Now every time I try to submit a fresh claim with the correct invoice, they simply disappear into the ether. No acknowledgement text/email, no recourse. ### 1/5 — DONT GET THIS INSURANCE *2026-08-05, version 14.9.8 (926)* This is the worst pet insurance I have ever had or had to work with they are impossible. They deny everything and try to find any possible way to make your claim not eligible. ### 1/5 — Read 1 star reviews, they are accurate with the company, 5 stars rating seems to be bots… *2026-07-20, version 14.9.2 (920)* Its a company that cares a lot about you, not your cat or you, just your money, the fundamental of the company is try to take all the clients money… would be ashamed of working for this insurance company… ### 1/5 — Beware — can only cancel by phone after multiple attempts to change your mind! *2026-06-23, version 14.8.3 (908)* I have been a Fetch customer for many years, and The requirements for claim data has gotten ridiculous ! After submitting all the necessary info for a claim, which was finally approved, a follow-up appointment requires all the dog’s health history (exactly what has been submitted several times already), as well as the notes on the recent vet appt. I understand wanting to review the notes on the current appointment, but requiring all the notes for what you have already been provided multiple times is ridiculous! I recently lost my dog due to age. Seems like a clear reason to cancel right? Can’t do it in the app or via chat or via email. You have to call and speak to someone who will try to convince you to not cancel. ### 1/5 — Misleading coverage and poor customer service *2026-06-18, version 14.8.3 (908)* Fetch “conveniently” approached me at SFSPCA while I was still completing paperwork for rescuing a cat from them. A sweet older woman showed me some numbers, told me how wonderful they are, got her commission and we (Jerry cat and I) were on our way home. It’s been 2 months and of the 3 claims I submitted, all 3 were denied. Our first vet appointment just to get Jerry seen by a vet (all $100) was denied because of a preexisting condition. I was told that I did t select the “wellness” policy. Fine, I tried adding the wellness policy to my current one but NO, I have to wait an entire year to do that?! Bye Fetch! ### 1/5 — Existing Claim *2026-06-15, version 14.8.3 (908)* I currently have an existing claim that has been pending for an extended period of time. I have submitted all requested documentation multiple times, yet the claim continues to remain in the history section without any apparent progress or updates. Each time I reach out for assistance, I receive the same generic instructions, despite already completing those steps. Unfortunately, this has left me with little confidence that my claim is being actively reviewed or managed. As a paying customer, it is extremely frustrating to pay for pet insurance and then encounter significant delays, limited communication, and a lack of meaningful support when attempting to use the coverage. The claims process has been unnecessarily difficult, and response times have been far longer than expected. I would appreciate a clear explanation of the status of my claim, confirmation that all required documents have been received, and prompt action to move this matter forward. ### 1/5 — Stay away from them *2026-05-28, version 14.7.9 (901)* Poor process and denial of claims ## Most praised reviews (10 highest-rated) ### 5/5 — So Easy *2026-08-17, version 14.9.8 (926)* My dog needs a prescription renewal of his heart guard medication. It took me no time to enter my pet’s info then find my vet clinic. I just clicked on my vet’s name. I checked the box for Fetch RX to contact my vet for a refill authorization. I’ll have the Heartguard med in 3 days. Just a few clicks - so convenient ### 5/5 — Ease of use *2026-08-07, version 14.9.8 (926)* The app is user friendly and easy to use, but I would like one spot to be able to upload medical history, and not have to submit it every time, unless there has been changes made. ### 5/5 — Easy to navigate *2026-07-29, version 14.9.8 (926)* Everything is clear and easy to navigate. ### 5/5 — User Friendly *2026-07-18, version 14.9.2 (920)* The App was very easy to use ### 5/5 — Easy claim profits *2026-06-28, version 14.8.3 (908)* Fetch has made claim reimbursement easy. They have been very helpful with answering questions on coverage. ### 5/5 — Love Fetch *2026-06-05, version 14.7.9 (901)* Amazing with every pet we have. ### 5/5 — Fetch Pet Insurance App *2026-06-04, version 14.7.9 (901)* The app is very easy to navigate and is set up nicely. ### 5/5 — Easy to use *2026-06-01, version 14.7.9 (901)* Fetch is simple and easy to use on my phone as an app. ### 5/5 — Muy buena *2026-05-31, version 14.7.9 (901)* Me gustaría que tuviera un tutorial de cómo usar el seguro ### 5/5 — Never had pet insurance until now *2026-05-29, version 14.7.9 (901)* After my last cat, who is extremely expensive and has a ton of medical issues, I decided to get pet insurance after being offered it by a Fetch rep at the humane society after getting my now kitten. I am a college student and bills are scary and can get expensive quickly and I really love that Fetch just gives me peace of mind knowing that I have some sort of financial support. Whether that is for checkups or medical emergencies. It’s super easy to use and makes me feel secured. Thank you so much for helping me with my first pet! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*