# Fetch Resident — user reviews > 228 indexed App Store user reviews of Fetch Resident by Fetch Package, Inc, rated 4.50/5 from 22,147 ratings. - Source: https://appshunter.io/ios/app/fetch-resident/id1449602121/reviews - App overview in markdown: https://appshunter.io/ios/app/fetch-resident/id1449602121.md - Rating breakdown: 5★ 18,975 · 4★ 663 · 3★ 237 · 2★ 212 · 1★ 2,060 ## What do users think of Fetch Resident? Overall sentiment: negative **Pros** - 🚀 Prompt and detailed delivery - 🔒 Secure package handling - 👍 Convenient delivery scheduling - 👍 Responsive customer service **Cons** - 🐛 Missed/delayed deliveries - 🐛 Lost or missing packages - 👎 Poor communication and lack of updates - 👎 Unreliable service - 👎 Forced to use the service - 👎 Inferior to previous package delivery methods **Commonly reported bugs** - Delivery windows not honored - Packages delivered to wrong addresses - Inability to reach customer service **Most requested features** - Ability to select individual packages for delivery - Improved communication and notification system - Better customer support options ## Newest reviews (17 of 228) ### 1/5 — Their customer support is useless *2026-07-19, version 3.9* I had an issue with my package, and I submitted the form. All I could get was a same response of ‘we are working on it’. They are super slow, I don’t have a trust about this service anymore. ### 2/5 — Nice concept, poor follow through *2026-07-14, version 3.9* I love the concept and the app design- however, it’s not possible to use if you’re a working person. They only offer package drop off during a 3-hour evening window once a day (6-9pm). They come by at two time points, each 10 minutes apart. If you miss them, you have to reschedule for the next evening. This is very difficult if you have a job or obligations during this time frame. They do not give you a heads up as to when the courier will be at your door. There is no option for the courier to leave the package at your door. If you work until 6 the courier may come at 6:10 and 6:20. They will say they missed you and you have to wait until the next evening to schedule a delivery again during the same time period. You cannot communicate with the courier and say- hey I’ll be home at 7 if you can come by then! Or select a time preference within the 3 hour window. They say that you actually get your packages faster when you use Fetch, but this is not true. Also, some companies (Target) do not allow shipping to a Fetch address so can’t use it as default for all places. ### 4/5 — Horrible AI chatbots *2026-07-11, version 3.9* They have removed human support and now all you have to solve problems is hallucinating AI Chatbot that don't understand what you were asking. It's dystopian and nightmarish ### 1/5 — A scam *2026-07-10, version 3.9* Apartment back end fee for no reason. Just a way to charge residents. ### 2/5 — Captive Audience Customer and Less than Satisfied *2026-06-28, version 3.8* Not many words are needed. An unnecessary and somewhat unreliable service so far in my experience using it where I live. ### 1/5 — What a joke!! *2026-06-24, version 3.8* We’ve had nothing but issues with this service. Amazon delivers (when this service doesn’t decline delivery), and then we hear nothing from this service. Their customer service just copies and paste the same response each time and gives us the run around. If they actually do deliver then their people literally pick up your box from their cart and throw it at your door. I’m so frustrated with their service that our apartment charges us monthly for!!! ### 1/5 — The most unnecessary service on earth! *2026-06-15, version 3.7* Would you like to pay 15 dollars monthly to receive your packages up to 48 hours late while simultaneously having zero recourse for lost or stolen packages? No? Well too bad, because your apartment complex signed an exclusive deal with Fetch! Yes, your building had perfectly good, secure package mailboxes, but they’ve ripped those out and replaced them with a much more expensive, much less efficient, and much less secure last-leg delivery concierge service to roam the halls and literally DROP packages at your door, no matter how fragile! It’s the service that you LITERALLY can’t say “no” to! ### 1/5 — Should be called Fetch Resident: Packages on OUR time *2026-06-14, version 3.7* The perfect system to have your packages consistently delayed. ### 1/5 — Trust your instincts *2026-06-09, version 3.7* Feel like your package will get lost after adding a questionably documented 2nd middleman to your already issue-ridden delivery process? That’s because it will. Like, on the second delivery for me. ### 1/5 — I do not want this service *2026-06-07, version 3.6* My apartment forces me to pay for this service, which is 25 dollars a month just so I can get my packages slightly later than I would if I didn’t have to pay for this useless service. ### 1/5 — Why would I ship a package to a 3rd party *2026-05-26, version 3.6* If they lose your package they will not compensate. Currently I can’t schedule my delivery on the app. The stupidest survive I’ve ever heard of and used…. ### 1/5 — Company exists to lose packages *2026-05-07, version 3.4* Lose about a quarter of the stuff that is sent. Staff has no idea what’s going on when you try to contact them. ### 1/5 — Really dislike Fetch *2026-04-22, version 3.3* Wont live an apartment that uses fetch again. Want all your packages to arrive much later and now with the possibility of fetch losing the or delivering them to the wrong door? Then go with fetch ### 1/5 — Outside delivery window *2026-04-21, version 3.3* My apartment complex requires all residents to use this app and it’s a nightmare. It takes so much longer to get your package than it should due to the fact that delivery drivers can just miss or cancel your delivery with no warning. I don’t know why, but every single time I’ve tried to have my items delivered in the 12-2 (earliest) time slot, something happens and my delivery is missed. Customers service also requires you to fill out so much information in order to track down what happened just for them to do nothing about it. It’s like talking into a void. ### 1/5 — I will not rent from a place that leverages this service in the future *2026-04-16, version 3.2* Terrible first experience using Fetch. One package is lost forever in the ethos. Two were lost, but were found after a week or so of responding to Fetch’s constant automated emails filled with questions. You are granted no privacy with the use of this service, either. They want to know what is in the box, what you purchased, who from. The use of automation and AI for providing support causes never-ending feedback loops, to which reflects poorly on you during a lost package if you don’t respond. It is almost like a loophole for them to not actually solve finding how they lost your package. I, to date, have no escalation point. I have already added to my criterion that any apartment I am interested in for future rentals will not be considered should they too leverage Fetch. ### 1/5 — Missing packages *2026-04-12, version 3.1* Worst service ever, missing packages and they take so long to deliver something that normally arrives faster and they don’t even have a good contact support service is just email and with office hours ### 1/5 — Worthless service *2026-04-04, version 3.1* Forced to use this service by my apartment complex, it’s great for getting your packages a day later than they would normally arrive, or not at all. The entire business model is eliminated by package lockers, which any apartment worth living at will have. If I could give negative stars or spit in the face of the founder of Fetch I would Update: still forced to use this godawful service, they are closed all weekend so my Amazon packages that were delivered to their warehouse on Friday won’t be available to me until MONDAY NIGHT. Who in their right mind thinks this is acceptable? TO APARTMENT ADMINS: DO NOT USE THIS SERVICE FOR YOUR COMPLEX! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-28, version 3.11* Whole service is a scam and it’s constant issues. Dont live at any apartment complex that forces you to use it ### 1/5 — No phone service all text/email *2026-08-27, version 3.11* Terrible communication. I had a 250 lb 85" tv sit in their warehouse for 3 days and then without notice it's delivered at my doorstep when I am not there. So I am now expected to lug that tv up 25 stairs alone? I would've planned to be there during the delivery window. The box is damaged. Just terrible (expletive) service! 0 stars ### 1/5 — Useless and a waste of money *2026-08-27, version 3.11* This system seems to just be in place to fix a non-existent problem and charge residents more money. I’m not releasing due to this. You’re expected to wait within a 4 hour window or else your package is left and could be stolen (which they take no responsibility for) but don’t worry the pick up warehouse is 30 minutes away in the middle of nowhere with terrible service ### 1/5 — Never arrives on time *2026-08-24, version 3.10* Ordered an important package I needed for Monday. Fetch had the option to have my package delivered Sunday between 5 and 8pm. Had lots of running around to do that I didn’t because I needed to give a code to the delivery driver, within the 3 hour window they gave my package never arrived. ### 1/5 — Useless *2026-08-23, version 3.10* They don’t deliver the package when they have to. It is a waste of money and it seems that they don’t work during weekends because they always have a justification, either the driver had an inconvenience or they have a delay. I don’t recommend this company. ### 1/5 — Terrible app *2026-08-23, version 3.10* Just a waste of your time and unreliable makes your package take one to two days longer to arrive and they do a terrible job handling it. They are solving a problem that doesn’t exist and just making life harder ### 1/5 — Horrible *2026-08-12, version 3.10* Sent package to the wrong apartment. Terrible customer support. Better off shipping somewhere else. ### 1/5 — Do not trust this company *2026-08-12, version 3.10* I have been trying to get in touch with customer service for hours regarding expensive, time sensitive packages that were not delivered correctly. This company intentionally does not have a public customer service phone number. The only option to get in touch with customer service is through email. After receiving a message from the automated robot, I’ve been waiting for hours to hear from a real agent. Do not trust this company with your important packages! ### 1/5 — Terrible *2026-08-09, version 3.9* This service should work in theory isn’t reality. When (not if) you have a package stolen, you’re out of luck. Fetch won’t reimburse you, and Amazon won’t, either, because you used a third-party service. How could it be stolen, you say, if it’s a secure service? Yeah, they’re closed some of the weekend. So when a package gets delivered Saturday evening, it’s just there for anyone to take, and I’m sure someone is keeping N eye on the facility to do just that. Great, right? You’re out hundreds, potentially, for their convenient service. Also, they only have a couple of late delivery windows a day. All in all, it sucks. (And I think they’re inflating reviews…what is happening here?) ### 1/5 — Paying extra for delays and stolen packages *2026-07-20, version 3.9* I have never heard of fetch before my new apartment and I wish I never have. I've only been here five days and it seems impossible to get my packages in a timely manner. I had two nights tables take two days to process and now it's been delayed at the fetch warehouse after previously stating it would be out for delivery and I'm assuming stolen by there personnel. It so ridiculous that we would have to pay an extra fee to deal with packages have at minimum a one day delay and then potentially being stolen by personnel on top of that you cannot speak to a live agent about anything. ## Most praised reviews (10 highest-rated) ### 5/5 — Apartment Living - Stress Free! *2026-08-15, version 3.10* I live in an apartment and constantly worry my packages will get lost or stolen. Not anymore with fetch! Just turn on the verification required setting and they scan a QR on your phone for proof of delivery. It’s wonderful! Schedule for when I’m home on the weekends and everything always comes on time. Thank you! ### 5/5 — Satisfied *2026-05-20, version 3.6* Though they don’t ask me for review but it’s totally complementary. It feels awkward as they don’t have their phone numbers in their service but I don’t hesitate to reach out to them through email. And I got responses from them. Really appreciate their professionalism and I’m satisfied with their deliveries as well. It’s been a year with them. ### 5/5 — Amazing service *2026-04-20, version 3.3* I hated trying to find my packages in the mailroom. Sometimes they’d be delivered abs I’d never get them. I also had a huge issue with items being delivered to other apartments never to be seen again. Fetch solved all of those issues. You just choose a delivery window and that’s it. I have never had an issue and I love that. ### 5/5 — Great app *2025-10-14, version 2.59* Great app, easy to use and simple. Great customer service as well, I haven’t had many issues but only one issue and it was taken care of quickly. ### 5/5 — Very good service *2024-12-17, version 2.14* Really good experience with Fetch so far. I have had countless packages delivered on time. I was hesitant to use it first but really like it. I can schedule to have packages dropped off when I’m actually home. They are almost always able to deliver the same day they receive it. They lost one package and were very quick to make it right ### 5/5 — Great *2024-10-06, version 1.137* I actually was able to thank the delivery lady, and she was very sweet! I am totally satisfied!!! ### 5/5 — AMAZING *2024-09-30, version 1.137* Fetch has saved me SO much time and worry. Prior to signing up for fetch, my packages would be delivered to my apartments front desk concierge who not only was a far walk, but wasn’t always available and packages would often be lost or time consuming to find in the mailroom. Now, I can schedule my packages to arrive within a 2 hour window straight to my front door ensuring I will be home and don’t have to walk all the way down to the front desk and wait. They are always on time and have never lost a package. They always allow you to choose to have your package delivered that day as long as it arrives before 4:00 pm. Amazing!! ### 5/5 — Love it! *2024-09-21, version 1.136* I always get my packages. Everyone is so nice. I can have it delivered or pick up! Awesome!!’ ### 5/5 — First Time User *2024-09-04, version 1.135* This is my first time having to use the Fetch services because of my apartment complex. I love it. !! Fast and accurate deliveries. Right to my front door at my scheduled time. It makes receiving my packages stress free. ### 5/5 — More reliable than Amazon *2024-08-09, version 1.132* Fetch always delivers my packages at the time promised. The packages are stacked neatly by my door as opposed to thrown somewhere nearby when Amazon delivers. Recently had two packages reported delivered by Amazon. Was promised in two days, but delivery reported three days later. Packages were not reported as delivered by Fetch. Contacted them and received a very quick reply. Forwarded the information requested. They then searched their records, as well as did a physical search and reported they were not delivered. Nearly a week after the reported delivery, Amazon finally delivered them. Guess who I’m going to trust most in the future. I felt the effort spent by Fetch to confirm my packages were not delivered was excellent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*