# FF Mobile Account

> Mobile application for managing financial accounts, claims, and card details. (iPhone/iPad app by First Financial Administrators, Inc..)

- Source: https://appshunter.io/ios/app/ff-mobile-account/id930739311 (this page in markdown: same URL + `.md`)
- Developer: [First Financial Administrators, Inc.](https://appshunter.io/developer/1381140281)
- Category: Finance, Medical
- Price: Free
- Rating: 4.65/5 from 1,245 App Store ratings · 27 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 30 MB
- Languages: English, French, Spanish
- Released: 2014-10-28
- Data updated: 2026-08-25
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/ff-mobile-account/id930739311/reviews.md

## What is FF Mobile Account?

FF Mobile Account App provides the following functionality with its initial release:
• Upload Claims and Submit Receipts
• Recent Transactions and Details
• View all email and SMS alerts
• Contact administrator from mobile application via email or mobile phone
• Stronger Authentication support (Picture/Passphrase, device identification and Challenge questions)
• View Profile Details
• View Dependents
• View Card Details
• View Card PIN
• Register new users directly from mobile device
• Ability to edit billing address *
• Ability to update billing address *
• Ability to report card lost stolen *
• Ability to order replacement card *
• Ability to attach provider name to newly submitted claims *
• Ability to pay provider directly from app *

*Some features may be restricted by your administrator

## Key features

- Upload claims and submit receipts
- View recent transactions and details
- Manage email and SMS alerts
- Contact administrator
- Stronger authentication support
- View and manage card details
- Report lost/stolen cards

## What do users think of FF Mobile Account?

Overall sentiment: negative

**Pros**

- 🚀 Easiest app
- 👍 Great app
- 👍 A pleasure to use
- 👍 User friendly and gives me the most updated information

**Cons**

- 🐛 Nothing is working. Everything says try again later
- 👎 Hard to navigate
- 👎 Not intuitive
- 👎 Not hassle free
- 👎 Corky
- 👎 Waste of Time
- 🔒 Does not recognize my information
- 👎 If only I could give a zero star
- 👎 Not user friendly
- 👎 Cannot use
- 👎 Unable to login
- 👎 Poorly designed and unusable app
- 👎 Unusable
- 👎 First screen makes me not login

**Commonly reported bugs**

- Inconsistent processing times for submissions
- Every claim I've submitted through it has been denied due to lack of information
- It needs a forgot your password link in the app instead of having to call or email

**Most requested features**

- Add a place to easily add an EOB
- Show how much was rolled forward from the previous year

## Recent user reviews (10 of 27)

All indexed reviews: https://appshunter.io/ios/app/ff-mobile-account/id930739311/reviews.md

### 1/5 — App

*2026-04-02*

This app is not very good. I submitted a claim and they denied it saying it was an estimate but that was my receipt. I wish it had a message option.

### 1/5 — Nothing is working. Everything says try again later.

*2023-10-04*

I would give zero stars

### 1/5 — Hard to navigate

*2023-03-24*

I followed the instruction on uploading receipts and yet the app does not have the function it claims it does.   Not very useful…

### 1/5 — Not intuitive

*2022-08-23*

This app is saying I have two messages, but it's not showing me my messages.

This app should have a place to easily add an EOB.

Where is it?

### 1/5 — Not hassle free.

*2022-07-25*

Every time I try to log in, it tells me it cannot verify.   I answer my security questions and still cannot get access to this app.  I have to call and reset everything each time.  A major hassle.  Face recognition doesn’t work or give you the option even after you tell the app to use it when you sign up “again”.

### 2/5 — Corky

*2021-03-31*

It does not let me add more than one image when I try to submit a receipt

### 2/5 — Waste of Time

*2021-02-18*

Would love to use the app I stead of having to fire up my computer unfortunately the app would not allow me to make a claim something about I don’t have an account attached (I do) so had to do it on the computer. Useless.

### 1/5 — Does not recognize my information

*2020-11-27*

I downloaded the app, as I have claims to submit, and my flex spending card is currently being held hostage, as they need more information from my pcp. Typical of First Financial, they state that they have no record of my name or my employee number.  I have a sizable amount of money taken out of my paycheck that say otherwise.  

I was hoping that the app would be a simpler way than playing phone tag with First Financial.

### 5/5 — Easiest App

*2020-07-17*

This is the easiest app on my phone!  Submitting claims, checking balances, getting assistance with problems,...IMPRESSIVE!  Thanks, guys!

### 5/5 — Great app

*2020-06-27*

This app is so great. I have used it to file a claim and it is super easy. I love the way it shows your details about what you have spent and what you have left to spend how much you have deposited. The charting is easy to read and very intuitive.

## Frequently asked questions about FF Mobile Account

### What can I do with the FF Mobile Account app?

The app allows you to upload claims, submit receipts, view recent transactions and details, manage alerts, and view your profile and card information. You can also contact administrators, register new users, and report lost or stolen cards.

### Is the FF Mobile Account app free to use?

The application is free to download and use, but it does display advertisements. Some features may also be restricted by your administrator.

### What are the security features of this app?

The app offers stronger authentication support, including Picture/Passphrase, device identification, and challenge questions. This helps to secure your account and personal information.

### Can I manage my payment cards through the app?

Yes, you can view your card details, view your card PIN, report a card as lost or stolen, and order a replacement card directly from the application.

### Who is the target audience for this app?

This app is designed for individuals who need a convenient way to manage their financial accounts, submit claims, track transactions, and access important account information on their mobile devices.

## Version history (last 5 releases)

### 26.05.01 — 2026-05-11

Various bug fixes and UI improvements.

### 26.02.01 — 2026-04-26

• Various bug fixes and UI improvements.

### 26.02.00 — 2026-02-16

• Improved clarity for claim and transaction details.
• Various bug fixes and UI improvements.

### 25.11.00 — 2025-11-17

• Interval tracker balance is now easier to view
• Various UI enhancements and bug fixes

### 25.08.00 — 2025-08-11

• Improved registration flow with additional security measures.
• Various UI enhancements and bug fixes

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## More apps by First Financial Administrators, Inc.

- [My FFGA Benefits+](https://appshunter.io/ios/app/my-ffga-benefits-plus/id6473292059)

All apps by First Financial Administrators, Inc.: https://appshunter.io/developer/1381140281

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*