# Fhpl Sparrow — user reviews > 58 indexed App Store user reviews of Fhpl Sparrow by HEALTH BEAN SERVICES PRIVATE LIMITED. - Source: https://appshunter.io/ios/app/fhpl-sparrow/id912045348/reviews - App overview in markdown: https://appshunter.io/ios/app/fhpl-sparrow/id912045348.md ## Newest reviews (15 of 58) ### 1/5 — Poor Service and no settlements *2025-01-27, version 6.1.22* Very poor service by fhpl. They don’t even communicate on the statuses and do not provide proper reasoning. The way their agreements are designed, most of the cases you won’t get claim settled. Better try another vendor. ### 1/5 — Internal Server Error all the time *2024-11-27* This is the worst app I have ever used. Couldn’t login on my iPhone 16plus with my corporate credentials. All the time it shows internal server error. How long does it show like this? Guys, wake up and fix this issue. ### 1/5 — Worst services *2024-11-05, version 6.1.22* They will not process your pre and post claims and they didn’t respond properly. My best suggestion to look into other insurance and get your insured amount without any issues. ### 1/5 — This app is utter nonsense *2024-09-12, version 6.1.22* This app is so ridiculous unusable even college students make better apps than this. Unnecessary banner which has no text & non-clickable how stupid it can be? ### 1/5 — Not able to register my mobile (not able to create pin) *2024-07-31, version 6.1.22* Not able to create pin to login worst service ### 1/5 — App doesnt work at all *2024-05-29, version 6.1.22* Whenever I try login, it shows either internal server error or no records found. Bugs are not fixed since a long time. ### 1/5 — Designed not to work *2024-03-12* It seems the App is designed to keep customers away. Just keep paying for the premium and when u need claim, the TPA app won’t let you login and it’s designed to give you a continuous never ending message “Loading please wait”. ### 1/5 — App not working propery *2024-03-11, version 6.1.20* Hospitals are not showing always showing no hospital found. Ui is also not that much responsive. Please look into it and do the need full ### 1/5 — App not working *2023-12-19* The app totally doesnot works. It doesnot even open after registration of device. Tried reinstalling but in vain. When you are into health care service industry, feedbacks to encountered and action to be taken urgently. There is no second chance in this sector. And when you have already received a feedback regarding the issue in Aug 2023, how the problem still persists. Really pathetic service and app developers behind this. ### 1/5 — Freezing app while trying to set up pin *2023-10-31, version 6.1.20* App is repaetedly been stuck at setting up pin page. Issue not resloving after trying for few days too. ### 1/5 — Persistent PIN Setup and Loading Issues *2023-08-29* I encountered issues while setting up my 4-digit PIN. After creating it, the screen remained stuck for an extended period. I had to close the app and upon reopening, I was prompted for the PIN. However, after entering it, the page has been stuck on 'Loading, please wait…' for an extended period as well. Hoping for a solution. ### 1/5 — Worst app and service provider *2023-08-17, version 6.1.20* FHPL is one of the worst TPA in India. Not only the reimbursement cases, cashless is also a big headache with this TPA. Also this app doesn’t provide any information about the policy other than ID card and network hospitals. ### 1/5 — App is not directing to the home screen. *2023-07-25* Login page is stuck and not directing towards the home screen. Previous version was working atleast I was able to login. I have tried reinstalling nothing seems to work. ### 1/5 — Cannot login into the App *2023-07-03, version 6.1.15* The only shows a blank screen, nothing comes up to login. I have been trying from a week now. ### 1/5 — App does not load any page after login *2023-06-11* Can I please check if the app is even operational and being maintained. I am not able to use the app for last almost 6months as no page gets loading after login page. ## Most critical reviews (10 lowest-rated) ### 1/5 — App update not working *2026-07-27* I installed the app, but it immediately tells me to update to the latest version. When I open the App Store, there isn’t any update available. Since the app won’t let me access anything until it’s updated, it’s currently unusable. Please fix this issue. ### 1/5 — Pathetic app till date *2026-07-26* After login accept few links like About us and my profile none of them are working. No matter wherever you click nothing happens. So are we downloading this app to look at the home page???? Are you guys serious ### 1/5 — App doesn’t get updated *2026-07-25* It asks for an update, but there is no update available in the App Store. When I reinstall, it always asks to update, but there are no updates available, so what to update and how to log in to the app. It is a basic issue for your application team to resolve. ### 1/5 — Update with no updates *2026-07-25* It says update is available and takes me to the store and there is no update option available. When I open it shows update available and then goes in loop. Unable to access the app 😡 ### 1/5 — No update available, still showing update available *2026-07-25* No update available, still showing update available. App Not opening. Not getting updated as no update available in play-store. ### 1/5 — Worst experience *2026-07-24* I am able to login into the app with my mobile number but not able to view my details. Says user not exists. App already updated and still getting notification to update the app. Their customer support doesn’t have the knowledge. They even do not reply to your emails. Worst experience ### 1/5 — Unable to Login to much Bug *2026-05-17* App is full of bug. Unable to login itself. When tried for logging in it will say user does not exist but i will receive otp. If i try again for sending otp again it will say try after 3 mins but after 3 mins also same story. Such a waste app. ### 1/5 — Very bad experience app and health care *2025-07-28* I have the corporate insurance of kotak FHPL and this doesn’t cover the named hospital in my town only poor hospital where very less facilities are available are included. Even the app don’t open after registration and it kepps says internal error. I wanted to give 0 start but there is not an option ### 1/5 — App not working *2025-06-26* Totally third class app. When I want to access the app this was not working . It is very bad for our entity that they enroll in this third class app. If any person is in emergency Fhpl not helpful that time. I’m very dissatisfied with the app. ### 1/5 — Don’t call it a APP yet!! *2025-01-28* Worst app ever. Registration is a huge task but the story starts after that. After login, the only thing that opens up is a blank white screen. What would people do with that screen? Medical apps should be perfect as it may be needed is times of despair ## Most praised reviews (10 highest-rated) ### 3/5 — App issue *2026-07-26* The app is not at all working. There are no updates available still getting a notification to update an app after trying to use it. As well as there is no option to upload the documents if additional documents are requested regarding claim. ### 3/5 — Requires improvement *2025-05-24* The app is okay but medical apps need to be bug free and easy to upload documents and watch queries. When you select out patient option and go forward to select claim type, you cannot select anything but it is mandatory to submit claim. This is quite a big bug. Please resolve. ### 3/5 — Ecard download problem *2020-01-01, version 4.3.1* when I am trying to download my ecard on ios platform its not downloading.. Developer please suggest ### 3/5 — Wrong info displayed. *2018-04-23* In the employee details it is showing my father's name instead of mine. And it doesn't show my email and phone number. Could you please correct it. ### 2/5 — Not getting the otp screen to enter otp *2026-02-11, version 6.1.40* I am using mobile number to login to the app. Once i click on send otp, i get the otp but the app doesn’t show the otp entry field! ### 2/5 — Unable to select Hospital in e cashless claim *2024-09-08, version 6.1.22* The Hospital drop-down isn’t working. By when can it be fixed? ### 2/5 — Hospital selection dropdown not working under E-cashless *2024-08-20, version 6.1.22* I am unable to select hospital name (the dropdown option button isn’t working) while submitting E-cashless ### 2/5 — App not working properly *2023-05-03* I have tried to check the claim settlement details but unable to open its in loading state for long time. ### 2/5 — Not a production proof app *2021-08-02, version 5.0.7* See [object][object] in many instances on ui. Specifically when we have multiple claims, clicking any claim from claim status shows the above. ### 2/5 — Lot of bugs in app *2020-01-02, version 4.3.1* There are lot of bugs in the apps, I Cant able to download the eCards and i could not able to see the previous claimes and current calimes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*