# Fidelity Bank - MA — user reviews > 21 indexed App Store user reviews of Fidelity Bank by Fidelity Bank MA, rated 4.60/5 from 978 ratings. - Source: https://appshunter.io/ios/app/fidelity-bank-ma/id6742565968/reviews - App overview in markdown: https://appshunter.io/ios/app/fidelity-bank-ma/id6742565968.md - Rating breakdown: 5★ 808 · 4★ 90 · 3★ 25 · 2★ 12 · 1★ 43 ## What do users think of Fidelity Bank? Overall sentiment: negative **Pros** - 👍 Friendly and professional staff - 💡 Easy fix to see all balances on the main page **Cons** - 🚫 Not user-friendly compared to the previous version - 🐛 Deposit process is more difficult - 🐛 Photo technology needs improvement - 🚫 Missing important features from the old bill pay **Commonly reported bugs** - Deposit checks often get rejected despite being clearly visible - Takes multiple tries to get check deposit accepted **Most requested features** - Restore list of pending payments - Restore history of payments to a particular payee - Restore ability to edit payee info ## Newest reviews (3 of 21) ### 1/5 — Not happy with changes *2025-06-05* Do not like the nee app not user friendly as the prior. Can not see history. Bill pay is terrible. Not happy with all changes. I will be changing to dcu ### 1/5 — Photo technology needs help *2025-06-02* It took me way too many attempts to take photos that the app was happy with. ### 1/5 — Why *2025-05-19* Going along fine Why was there a change when I open my app I don’t want to see anything by my account balance but then have to hunt for info ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-06-08* App wouldn’t agree that the amount entered was the same as the check which was indeed correct ### 1/5 — Update *2026-06-02* When updating the app now nothing wants to work. Can’t open app keeps saying update needed but every time I try it just keeps crashing. ### 1/5 — Terrible bank *2026-03-03* The fees are wild compared to most other banks and it is so difficult to talk to a person when something goes wrong. Get a bank that knows what year it is and isn’t scrambling to compete with the many better banks out there. The app does little more than display your balance, and even that is often incorrect! ### 1/5 — New app, severe downgrade, vastly inferior to the old app *2025-08-08* Whoever developed this app for the bank gave them a run for their money. Constant issues with transactions being up to date, among other issues already outlined by other recent reviews. It’s time to consider switching to a bank that values competency in the marketplaces it chooses to participate in. ### 1/5 — NEW APP; legit review *2025-07-29* This new app should not have 4.4 stars, I haven’t found a single decent review that isn’t about a bank branch. The branches are great this app is not. This NEW APP, doubles up transactions, put transactions on the wrong day, not following a Sunday but any day. It says debit card in front of it, which is also frustrating. The idea of it telling you it’s a debit card or a bank transaction is a good idea but poor placement. It does make me want to switch banks. ### 1/5 — Mobile deposits *2025-07-27* Mobile deposits use to work before changes, now I have to reenter several times because it says amount doesn’t match the picture or amount put in. ### 1/5 — App *2025-07-26* I don’t like the new app the old one was 100 times better ### 1/5 — Stinks *2025-07-12* The old version was much better. This version not as easy ### 1/5 — Missing Features from new Billpay *2025-07-02* Missing a list of pending payments Missing a history of payments to a particular payee Missing ability to edit payee info ### 1/5 — Deposit went from easy to nearly impossible *2025-06-14* The new system makes it much more difficult to deposit a perfectly normal check. Both the amount of the check and the endorsement are clearly visible in the images, yet they keep getting rejected. Only when I take the picture such that the check is larger than the actual outlined area on the phone does the deposit actually go through. ## Most praised reviews (8 highest-rated) ### 5/5 — Happy Customer *2025-11-10* The gentleman with the long hair working at the front street location was very helpful and super informative. ### 5/5 — Ok but kind of a downgrade *2025-08-25* The mobile deposit feature doesn’t always work very well. The layout is not as clean as the old version ### 5/5 — Payments *2025-08-11* It would be nice to be able to print a receipt when paying bills online. ### 5/5 — Fidelity is a very friendly bank *2025-07-15* Hello bankies, When opening an account at your bank. The staff was extremely friendly and professional. When the system was being Streamline, the bank and staff were gracious and explain the procedure eloquently … I enjoy with your friendly and very considerate people… Sincerely , Anthony S Mangicotti (: ### 5/5 — Deposit Check *2025-06-02* It takes multiple tries to get it accepted! ### 5/5 — Easy fix to see all balances on the main page *2025-05-24* If you hit the 3 dots above the accounts tab on the main page, you can set the view mode from “compact” to “expanded”. This shows all of your accounts just like the old app does. ### 4/5 — Memo space could be a little bigger *2026-06-18* When posting a memo on transfer. The space could be a little bigger. ### 3/5 — User interface design not good *2025-05-20* The previous release had a much slicker user design than this new app. There are so many more steps that I have to go through to accomplish the same thing I used to do in two steps. Overall, this feels like a downgrade. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*