# Fidelity Bank Right By You — user reviews > 95 indexed App Store user reviews of Fidelity Bank Right By You by The Fidelity Bank, rated 4.80/5 from 5,597 ratings. - Source: https://appshunter.io/ios/app/fidelity-bank-right-by-you/id732850357/reviews - App overview in markdown: https://appshunter.io/ios/app/fidelity-bank-right-by-you/id732850357.md - Rating breakdown: 5★ 5,090 · 4★ 278 · 3★ 97 · 2★ 31 · 1★ 101 ## What do users think of Fidelity Bank Right By You? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 🚀 Seamless transfers - 💡 Useful mobile deposit feature - 👍 Hometown feel and personal approach **Cons** - 🐛 Buggy app updates - 👎 Inferior user experience compared to previous versions - 👎 Lack of landscape mode support on iPad - 👎 Difficult to view transaction details - 👎 Accessibility issues for visually impaired users **Commonly reported bugs** - Login issues after iOS updates - Mobile deposit feature not working - Frequent crashes and freezes - Inconsistent performance across devices **Most requested features** - Dark mode option - Fingerprint/Face ID login - Ability to see payee names on transactions - Improved transaction history and invoice payment tracking ## Newest reviews (14 of 95) ### 5/5 — I love the App *2026-03-26, version 24.2.3* It makes things so much easier for me because I’m a caregiver for my dad and I am so glad I can actually do my banking with the app. THIS IS THE BEST BANK EVER ### 5/5 — Great people! *2026-03-16, version 24.2.3* Every member of the Spartanburg team that I’ve met has been helpful, knowledgeable, and fun to interact with! ### 5/5 — Banking as I used to remember it *2026-01-27, version 24.2.3* I have been with Fidelity Bank now for approximately six years. I have never known a bank that still actually applied customer service to a level as these guys do. I truly can say that these guys are more than five stars. If you’re tired of dealing with large, impersonal and generic banks make the switch. ### 5/5 — Great local bank *2025-08-08, version 24.2.3* Excellent customer service by down to earth folks ### 3/5 — Love the bank, hate the app *2025-06-17, version 24.2.2* I’m a longtime Fidelity customer, and love the bank. They’re locally owned and have excellent customer service. But they truly wrecked the app. It’s literally just a scrape of the website. And they couldn’t even bother with a landscape version for iPad. And the extra authentication required for bill pay is incredibly annoying. Please create a dedicated app!! ### 5/5 — I love the App *2025-03-13* It makes things so much easier for me because I’m a caregiver for my dad and I am so glad I can actually do my banking with the app. ### 5/5 — Seamless transfers *2025-01-30, version 24.2.1* I enjoy depositing on the app and moving money between accounts~ It’s a big timesaver and easy to do. ### 5/5 — Excellence *2025-01-13, version 24.2.0* Absolutely great service. I have been banking with fidelity for 5 years already and I’m a satisfied customer. Thank you. ### 2/5 — Business lock feature gone *2024-12-20, version 24.2.0* I am so disappointed they took away the ability to lock my business card. Hopefully it returns. ### 4/5 — History of invoice payments *2024-12-18, version 24.2.0* It’s difficult when researching previously paid invoices if you can’t see an invoice number on the screen. ### 3/5 — No landscape view *2024-11-19, version 24.2.0* This is a great app, but no landscape view in iPad makes it impossible to use for any serious work. ### 5/5 — Love the bank *2024-11-15, version 24.2.0* Love the bank and the home town feel. I orginally did not like the changes to the app- particularly the font. I noticed that it has changed and I appreciate that. Thank you for listening to your customers. ### 2/5 — No names on debits *2024-11-12, version 24.2.0* I do not like that the debit transactions do not show a name to who it is paid. It only shows amount & date ### 2/5 — APP UPDATE IS AWFUL *2024-11-11, version 24.2.0* New app update is terrible - sure the last version needed some updates, but the HORRIBLE font choices… why!?! Also - you use to be able to click and see more info on transactions- now you aren’t able to. TRY AGAIN! Please!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Tricky *2026-08-26, version 25.2* I’ve dealt with this Bank for 20+ years never had an overdraft charge. It been close to one today. I find out that they post charges before they post deposits as pretty cheap way out as far as I’m concerned I will be closing this account and moving to a decent honest bank. I’m not happy with them at all. They have a lot of rules where they can take money from your account. They’ve been doing that at seven dollars and four dollars per month for a couple years now I’m just fed up with it. ### 1/5 — Poor customer service *2025-11-19, version 24.2.3* Sad to see this bank forget the people who they serve. Courtesy calls are a thing of the past. They have become more interested in overdraft fees. I’ll be looking for a more people friendly bank to do business with. ### 1/5 — User experience *2024-12-01, version 24.2.0* Bad, worse than prior new updates ### 1/5 — STOP TRYING TO FIX IT *2024-12-01, version 24.2.0* Every time they update or change any slight thing in this app I have to jump through so many hoops just to access my account on the same devices that I always access it from. On this most recent update (which of course logged me out of everything again) is now asking to send me a text or call me with a confirmation code. Great, no problem right? WRONG, it doesn’t matter what option I click on I end up waiting an indefinite amount of time for a phone call/text that will never come. I can call them because the offices are closed, so now I have to wait until Monday and take time out of my schedule just to have access to my own account. ### 1/5 — Back ground *2024-11-16, version 24.2.0* Back ground is awful…everything bright white and font is little and hard to read…..needs a dark mode desperately ### 1/5 — Bad update *2024-11-10, version 24.2.0* The old app was great. This new version is a glorified, slow webpage. Please revert. ### 1/5 — Bring the old app back *2024-11-07, version 24.2.0* The old app was better I can see who each transaction went to this one I can’t! Don’t like the new app at all! ### 1/5 — Love this bank *2024-11-04, version 24.2.0* This app used to be great easy to use and worked fast. Not sure why they updated it this past weekend but so far it is junk and I don’t care for the new updates ### 1/5 — Could be better *2024-09-18, version 24.1.70* App seems to be a step behind other mobile banking apps ### 1/5 — Good bank bad app *2022-07-17, version 21.3.50* A company with as much money as fidelity should keep their app working as well as a local credit union. Over the past few months the app has been down considerably and for a large bank that is condensing offices they should have better online presence and presentation. ## Most praised reviews (10 highest-rated) ### 5/5 — Info *2026-08-16, version 25.2* Information in my app I should have the option to see and view, nothing in my app on my phone should be hidden ### 5/5 — Fraud *2026-08-14, version 25.2* Wesley with the Cary Branch was very helpful as received a investigation notification text but the information sent had my name spelled incorrectly and I was afraid to open the text until I talk with Wesley at the Cary office. He was so helpful and did return my call and had a debut card reissued. Thank you for hiring him as very little people care in today world. ### 5/5 — Good app. Great Bank. *2026-07-25, version 25.2* The app might not have all the frills of the mega banks… but it works, and if I have an issue, I can get a real person that I know on the phone at my local branch. Try that with a mega bank ### 5/5 — Convenient *2026-07-09, version 24.2.3* I love this app. You can have fraud prevention, easy photo deposits, ATM withdrawal no problem. And live the interest baring money market. ### 5/5 — Best Bank *2026-07-01, version 24.2.3* Great service ### 5/5 — Topknot *2026-06-22, version 24.2.3* Choosing the right bank is one of the most important financial decisions anyone can make. Whether you’re opening your very first checking account, saving for retirement, managing household expenses, or operating a growing business, having a bank that combines excellent service with dependable financial products can make everyday life much easier. For many people in Durham, North Carolina, Fidelity Bank on Shannon Road stands out as an exceptional choice for both personal and small business banking. One of the first things customers notice when they walk into the Shannon Road branch is the welcoming atmosphere. Banking can sometimes feel intimidating or impersonal, especially at very large financial institutions. At Fidelity Bank, however, customers are greeted by friendly faces who genuinely seem interested in helping. Rather than feeling like another number in line, visitors often experience a level of personal attention that makes every interaction more comfortable and productive. Customer service has always been one of the defining characteristics of a great community bank, and the Shannon Road branch reflects that tradition. The staff members are knowledgeable, patient, and willing to answer questions without rushing customers through their transactions. Whether someone needs assistance opening a new account, understanding online banking, applying for a loan, or resolving a problem, the employees take the time to explain options clearly and professionally. Personal banking is about much more than simply depositing checks or withdrawing cash. It involves building a relationship with a financial institution that understands your goals and supports your financial future. Fidelity Bank offers a wide variety of personal banking products designed to meet different needs. Checking accounts, savings accounts, certificates of deposit, debit cards, online banking, mobile banking, and other financial services are available to help customers manage their money efficiently. Convenience is another reason many customers appreciate the Shannon Road location. The branch offers hours that fit the schedules of busy professionals, retirees, families, and business owners alike. Having accessible banking hours means customers can conduct their financial business without rearranging their entire day. That convenience becomes especially valuable when unexpected financial needs arise. Another major advantage is the availability of ATMs. Having convenient ATM access allows customers to withdraw cash, make deposits at participating machines, and complete many routine banking tasks without waiting inside the branch. Easy ATM access saves time and makes everyday banking significantly more convenient, especially for customers who travel around Durham or throughout North Carolina. Small business owners also find tremendous value in working with Fidelity Bank. Running a business requires a financial partner that understands the challenges entrepreneurs face every day. Cash flow management, payroll services, commercial loans, lines of credit, business checking accounts, merchant services, and financial guidance all play critical roles in business success. A local banking team that understands the regional economy can often provide more personalized support than larger national institutions. Business owners appreciate being able to speak directly with bankers who understand their operations and who take time to learn about their goals. Instead of navigating complicated phone menus or speaking with someone hundreds of miles away, customers often have the opportunity to develop long-term relationships with experienced banking professionals who know their names and understand their businesses. Another quality that distinguishes the Shannon Road branch is the professionalism of its employees. Every financial institution offers products, but outstanding service is what keeps customers coming back year after year. The staff consistently demonstrates courtesy, respect, and genuine concern for customer satisfaction. Whether helping someone resolve an account issue or answering questions about financial products, employees work diligently to provide helpful solutions. Technology also plays an important role in modern banking. Fidelity Bank combines personal service with digital convenience, allowing customers to manage many aspects of their finances from computers or mobile devices while still enjoying the reassurance of having a local branch available whenever face-to-face assistance is needed. This balance between technology and personal relationships provides customers with flexibility that fits today’s busy lifestyles. Security is another essential consideration. Customers trust their banks to safeguard their money and personal information. Fidelity Bank invests in modern banking technology and security measures that help customers bank with confidence while protecting sensitive financial information. The Shannon Road branch also reflects the values of community banking. Local banks often become active participants in the communities they serve by supporting local organizations, businesses, schools, and charitable activities. Many customers appreciate knowing that their bank maintains strong connections within the local community rather than operating solely as a distant corporate institution. For families, first-time homebuyers, retirees, students, and business owners alike, having experienced professionals available to answer financial questions can make a tremendous difference. Financial decisions often have long-term consequences, and receiving knowledgeable guidance from trusted banking professionals helps customers make informed choices. Many customers also enjoy the welcoming environment created by the Shannon Road staff. A friendly smile, a warm greeting, and employees who remember returning customers contribute to an atmosphere that encourages long-term relationships rather than one-time transaction ### 5/5 — Liberty Branch *2026-06-12, version 24.2.3* Unbelievably Kind , Helpful and First Class Customer Service 10/10 ### 5/5 — New Business Accounts *2026-06-10, version 24.2.3* I have been creating a business over the last 6 last. The last 5-6 months I have spend things up because I am hoping once I am full healed up from my injury, I’ll be able to go back to work. With all that said they have been excellent working with me and answering my questions, even though I haven’t open just yet. I get treated the same as in I had cash flow coming in. I have a services NO ONE in offering and I know when I open im going to be slammed. I’ll leave another review once I’m I’m become operational and see if I get the same treatment or even better. ### 5/5 — Local branch NC *2026-05-21, version 24.2.3* Kim is always there to help even outside of the normal work hours she is a text away from helping us out ### 5/5 — Easy to use *2026-04-15, version 24.2.3* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*