# Fidelity Bank — user reviews > 62 indexed App Store user reviews of Fidelity Bank by Fidelity Bank - LA, rated 4.80/5 from 1,909 ratings. - Source: https://appshunter.io/ios/app/fidelity-bank/id494919512/reviews - App overview in markdown: https://appshunter.io/ios/app/fidelity-bank/id494919512.md - Rating breakdown: 5★ 1,730 · 4★ 96 · 3★ 38 · 2★ 13 · 1★ 32 ## What do users think of Fidelity Bank? Overall sentiment: neutral **Pros** - 👍 Convenient online banking - 👍 Easy to use app - 👍 Great customer service - 🚀 Fast and simple transactions **Cons** - 🐛 Remote deposit issues - 🔒 Lack of two-factor authentication - 🚫 Limited features for business accounts **Commonly reported bugs** - Remote deposit not working - Inconsistent check deposit experience - App crashes and errors **Most requested features** - Mobile check deposit feature - Two-factor authentication option - Support for business banking ## Newest reviews (11 of 62) ### 3/5 — Banking app *2018-12-23, version 5.11.0.15* Needs to improved reflecting bank balance quicker. ### 4/5 — I'm having an issue *2018-09-08, version 5.10.1.14* Usually this app is honestly amazing and well designed and easy to use. Today, I am unable to get into my account and keep getting an error message??? ### 5/5 — Easy to us app! *2017-08-13, version 5.5.0* Easy to use app! ### 4/5 — Does the things you need it to do *2017-06-11, version 5.3.4* Simple. Straight forward. No frills. ### 5/5 — Awesome app *2017-05-22, version 5.3.4* Awesome ### 5/5 — Great ap! *2016-11-08, version 5.2.6* I love this ap, but doesn't always work. Connection falls in the middle of check deposits, and I never know what checks need to be redeposit. ### 5/5 — Great app.... *2016-08-20, version 5.0.1.0* ....great bank. Great people. No problem ever. ### 3/5 — Finally I can make deposits *2016-06-18, version 5.0.1.0* Working all day M-F makes it hard to deposit checks...until now because I can deposit from my phone at home. ### 5/5 — Awesome app!! *2016-06-08, version 5.0.1.0* Really great app!! Makes banking so much easier!! ### 5/5 — GREAT IMPROVEMENTS *2016-01-15, version 4.6.3* Awesome banking app ### 5/5 — Love it *2015-10-29, version 4.6.3* Easy, fast, simple, very clear!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow *2026-08-10, version 2026.4.2.1* Everything is moving slow ! It take to long for my money to clear! If I go to theATM it takes too long ! ### 1/5 — Not enough options *2023-01-07, version 2022.9.2.1* I can’t zelle anyone money or receive ### 1/5 — Not for business banking *2022-06-07, version 2021.11.0.45* I rarely use Fidelity as the app doesn’t support business accounts. ### 1/5 — Check deposit *2020-07-10, version 6.3.1.29* Takes for ever to deposit a check. Chase check deposit much better. Color pictures and you don’t have to take the picture 8 times for it to be accepted. Highly disappointed ### 1/5 — No bill pay *2013-02-01, version 3.0.0* Please add bill pay options ### 2/5 — Remote deposit no longer works *2025-11-26, version 2025.7.2.1* I have been remotely depositing checks for months. Last month and this month, the app seems to accept a check but it disappears as if nothing was ever deposited! No message that there was an error or it’s rejected. Nothing. So then I transfer money and there’s an arbitrary limit on how much I can transfer. It’s so ridiculous! ### 2/5 — It's the bank that is terrible. *2017-02-20, version 5.2.6* App is ok. The banks online and in branch experience is terrible. ### 2/5 — Simple... *2015-12-08, version 4.6.3* Might be easy to use, but it doesn't come close to what other bank apps have to offer. I think it needs a revamp. ### 3/5 — All around solid *2022-07-22, version 2021.11.0.45* I like the functionality of this app, the main feature I wish they would add is two factor authentication. It seems odd to not have that option on a banking app ### 3/5 — Dissatisfied w/ Electronic deposit feature *2020-06-04, version 6.3.1.29* Before expressing my dissatisfaction w/ in-app banking features, I want to point out that have accounts with capital one bank in addition to your bank. I do not experience any issues with your competitors app, food for thought.... Auto capture feature is extremely difficult to use when attempting to deposit checks electronically. Also, added requirement of writing “ for electronic deposit only at Fidelity Bank” underneath my endorsement signature on back of check is tedious, time consuming, and an annoyance. The benefit (I assume) behind electronic deposit is to offer customers an alternative(and more convenient) method of depositing money, allowing customers to avoid an additional “errand “ or trip to the bank. However, electronic deposit on this app is so difficult and time consuming for depositing checks in batches. Extremely inconvenient to such an extent that im forced to make a needless errand to your bank, simply to deposit money. Pointless. I’m self employed; time is money, and I’m not making money when I’m running errands necessary for business Operations. Please consider revising this feature. The manner in which the app currently operates has me considering the idea of moving my accounts to one of your competitors: one that allows me the convenience of depositing with ease. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Tech *2026-07-01, version 2026.01.01* Fidelity Bank makes available to its depositors world-class technology. Online access, via a computer browser or via smartphone, is straightforward and reliable. The money management feature is best of all; it is consistently upgraded, can be linked to all my external accounts, and makes tracking my household's finances easy. ### 5/5 — Online banking *2025-05-24, version 2025.2.2.3* Banking online with Fidelity bank is very convenient. It gives you the opportunity to conduct financial business fast. It is also very easy to use. ### 5/5 — The best bank *2023-03-21, version 2022.9.2.1* Fidelity is the best bank that I ever had everyone is very understanding and helpful ### 5/5 — Lacy *2023-03-08, version 2022.9.2.1* You are the bomb ### 5/5 — Review *2021-08-27, version 2021.6.0.36* Great customer service love the people that are at the bank very nice and I like the way they treat everyone ### 5/5 — Favorite bank app *2020-07-31, version 6.3.1.29* I absolutely love this app so so so easy to use and so many features just make it my favorite. ### 5/5 — Easy to use! *2019-12-31, version 6.0.22* The Fidelity Bank app is a gem. Easy to use and always available. ### 5/5 — They’re all about relationships. *2019-12-06, version 6.0.22* Fidelity was the first bank to contact us when my husband and I started our business. We made a personal connection with Mrs. Green (who sent us an invitation letter to come, meet and talk with her) at the General DeGaulle location in Algiers. She did a great job of making us feel very good about working with Fidelity as our new business bank, and that is why we opened our business account with them. ### 5/5 — My banking experience *2019-01-09, version 5.11.0.15* I love it from the apps to my bankers ### 5/5 — Great app *2017-08-17, version 5.5.0* Well designed and very easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*