# Fidelity Charitable — user reviews > 51 indexed App Store user reviews of Fidelity Charitable by Fidelity Investments, rated 4.00/5 from 20 ratings. - Source: https://appshunter.io/ios/app/fidelity-charitable/id552407907/reviews - App overview in markdown: https://appshunter.io/ios/app/fidelity-charitable/id552407907.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 4 ## Newest reviews (12 of 51) ### 3/5 — Good, but lost function *2025-09-29, version 5.10* The app is great to make a donation, but it used to allow editing scheduled/recurring donations. A while back, that seems to have gone away. Now, when I attend a fundraiser and decide to increase my donations, I have to remember to log in at home from a computer to modify recurring donation amounts. I used to use the app to update the amount while at the events. ### 2/5 — Same problem with login *2023-11-03, version 4.2* This is a great tool and I hate to give a poor review, but unfortunately the app is unusable. ### 2/5 — Crashes constantly *2023-09-21, version 4.1* This app crashes everytine you try to set up a new grant. It’s kind of worthless for anything but viewing the account and existing grants. ### 2/5 — App no longer working *2023-01-27, version 3.2* I have used this app for years but now I can’t even log in let alone use faceID. Please fix! ### 3/5 — Not able to log in *2022-12-10, version 3.1* I have loved this app for years, but it has recently failed to stay up-to-date with iOS updates or something. Not only does it say that my face ID is not available but also I get stuck in the oh yeah, security credentials step with no ability to login. Please advise. ### 4/5 — Feedback screen is blank in iOS *2022-07-23, version 3.0* No way to report bugs, because the feedback screen is a blank white. If you drag to scroll, a black screen scrolls up. ### 1/5 — App errors out when retrieving accounts *2021-10-14, version 3.0* I have an iPhone 11 with iOS 15.0.1. When I launch the app it authenticates and then throws an error retrieving the accounts and quits the app. Can someone investigate? I’ve never had a problem before. ### 1/5 — App Stopped Working! *2021-09-24, version 3.0* Though my account is fine, when I use the app I get a log in error. Please fix the app. It’s been like this for over 2 months now!! ### 1/5 — Does not work *2021-06-13, version 3.0* Can not parse label, error:-1. Something like that. Completely unprofessional. Version 3.0 on iPhone 10. ### 2/5 — Needs more work *2021-05-21, version 3.0* It would be helpful to have the full website capability in the app, most importantly document manager (confirmations, statement and check images) ### 1/5 — App Hangs *2020-12-31, version 3.0* The app always hangs on the User Agreement page and is unusable. Reinstalling doesn’t help. ### 1/5 — Lousy *2020-05-27, version 2.9* This app is so poorly built. It’s constantly forgets who I am. It’s next to impossible to sign in using my finger print. If the organization wasn’t so good, I’d look elsewhere. The computer login is way better. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fidelity steals your money with fees *2025-12-09, version 5.12* Your money doesn’t go to charity. Fidelity steals it in fees. They should be ashamed. Unethical AF! Also the app has a terrible customer UI/UX. ### 1/5 — Fidelity holds up donations *2025-05-14, version 5.7* Grants can be held up for months where they used to be processed in 7-10 BD’s. No communication and toll free line is an eternal hold cycle ### 1/5 — Update *2025-03-28, version 5.3.1* App references to update which doesn’t work in App Store ### 1/5 — Current version crashes *2023-04-01, version 4.1* Each time I try to schedule a gift, the app will crash. ### 1/5 — Not able to log in *2023-01-30, version 3.2* Bad app! Stopped working! ### 1/5 — Broken login *2022-12-22, version 3.2* Come on… get it together. This is financial services you can’t have a broken login flow! ### 1/5 — Can’t log in *2022-12-16, version 3.2* First time trying to use this app, it tells me that FaceID isn’t working and to enter my login info manually, which is what I had been doing. I’ll be interested to actually use this app if I ever get logged in. ### 1/5 — Update lost my password *2021-11-15, version 3.0* I don’t like to remember a thousand of passwords so I saved password for this app. But when it does software update, it loses my password and requires me to re-enter the password to use it. I say forget it and remove it from my iPhone. It is useless. ### 1/5 — App doesn’t recognize login credentials *2021-11-13, version 3.0* I can log in fine on my desktop browser, but the app doesn’t recognize my login credentials. ### 1/5 — Login prob *2021-10-30, version 3.0* As others have mentioned, I keep getting error message when logging in. It’s been going on for the past 2-3 months. Please fix this problem. ## Most praised reviews (10 highest-rated) ### 5/5 — Well designed app *2025-08-15, version 5.8* All the functionality I need to make my charitable transactions smooth and seamless. ### 5/5 — Great user interface *2024-08-19, version 5.2* As expected with Fidelity, the user interface it top notch. I wish Fidelity Charitable would let me invest in FBTC, the Fidelity Bitcoin Trust. ### 5/5 — Much better GUI *2024-06-20, version 5.0* The look and feel and overall GUI design of this latest version is night and day compared to the old version. ### 5/5 — It does what it does *2020-10-27, version 3.0* If you are a Fidelity Charitable donor, the app makes it quite simple to make grants and review your previous grants. It would be nice if you could see your history of donations to a charity within the app, but instead you just need to scroll back through the whole list. ### 5/5 — Nice app *2019-10-31, version 2.8* Makes donations simple ### 5/5 — Update *2019-10-26, version 2.8* Now that the screw up in the last version has been fixed to restore login with facial recognition and to remember your login the app is great and furnishes all the features needed in an iPhone app. Although you can't contribute to your fund that is probably not a feature that would play well on a phone screen. ### 5/5 — Simple and Intuitive. *2017-06-25, version 2.2* Love an app that just works with simple interface. Quick and easy, just the way I like it. ### 5/5 — Awesome app *2015-12-29, version 1.9* Love this app. So easy to use. I was able to make a contribution to the account and process a gift with ease. ### 4/5 — Main Page Button Improvement *2026-04-25, version 5.14* Update the green “Contribute” button to match the main Fidelity app style and rename it “Transact.” Tapping it should open a simple menu that lets users contribute or donate from any page—no need to return home or navigate elsewhere. This streamlines access and makes transactions more intuitive. ### 4/5 — Feedback screen hangs *2023-09-10, version 4.1* It shows “Loading…” forever. Last year it showed a blank screen. So, progress…? Apart from feedback not having worked for years, the app does what it’s supposed to; let’s you send donations. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*