# Fidelity Online Banking > Mobile banking app for managing accounts, transactions, and payments. (iPhone/iPad app by Fidelity Bank Plc.) - Source: https://appshunter.io/ios/app/fidelity-online-banking/id1051038075 (this page in markdown: same URL + `.md`) - Developer: [Fidelity Bank Plc](https://appshunter.io/developer/945935916) - Category: Finance - Price: Free - Rating: 3.70/5 from 1,947 App Store ratings · 174 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 104 MB - Languages: American English - Released: 2015-11-03 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/fidelity-online-banking/id1051038075/reviews.md ## What is Fidelity Online Banking? Welcome to the banking that suits your lifestyle! The upgraded Fidelity Online Banking App lets you stay in control of your finances. Manage your transactions, accounts and cards securely and easily anywhere. The App allows you perform transactions and manage your bank account(s) from your mobile device. It is secure and very simple to use. Conduct your banking transactions while on the move with Fidelity Online Banking app and enjoy a world of convenient banking anytime, anywhere. Our redesigned app puts all the services you need at your fingertips, enabling you do the following: • Transfer to accounts in any Bank in Nigeria • Transfer to your other accounts in exactly one click, no token required • Biometric/Fingerprint Authentication for easier login • View all your accounts (Current, Savings, Fixed Deposit, Domiciliary and Card accounts) • Personalise your profile, change your picture as desired with lovely selfies • Maintain/Manage beneficiaries for Funds Transfer, Bills Payment and Airtime purchases • Receive In-App messages on new features, quick tips and promotional offers. • Top up your mobile phone or that of your family, friends and other loved ones • Pay your bills, such as DSTV, GoTV, PHCN, mobile post-paid bills, SWIFT, Smile and more. • Perform your Fidelity Credit Card repayments • Generate account statement • Search, book and pay for international and local flights • More self-services • Locate nearest Bank branches or ATM service points HOW TO USE THE FIDELITY ONLINE BANKING APP • Install the Fidelity Online Banking app • Open the App and sign in with existing credentials NEW? HOW TO REGISTER If you’re 16 or above and you have your mobile number registered for our SMS alert services as well as any of our Debit Cards, click on “Sign Up Here”, and follow the onscreen instructions. A verification code will be sent to the mobile phone you have registered for your account number with us. If you’ve got a verification, follow the onscreen steps to register. You will be required to use your Fidelity Debit Card OR visit the nearest Bank branch to activate your Online banking profile. Once done, you can start using your Online Banking account immediately. To do much more, download the Fidelity Soft Token app on your phone and sign in with your Online banking credentials. FOR BUSINESS ACCOUNTS You can only use the app if you’re a sole-signatory account holder. You can’t register with your credit cards. FIDELITY INSTANT BANKING Fidelity also has an Instant Banking Service (*770#) which you can dial from any mobile phone linked to your account for SMS alert. The service doesn’t require internet connection. Copyright © Fidelity Bank Plc. 2017. All rights reserved. Fidelity Online Banking is a trademark of Fidelity Bank Plc. INFORMATION AND CUSTOMER SERVICE For more information, please call our True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng ## Key features - Secure transaction management - Inter-bank fund transfers - Biometric/Fingerprint login - View all account types - Bill payments - Flight booking and payment - Generate account statements ## What do users think of Fidelity Online Banking? Overall sentiment: negative **Pros** - 🚀 Fast and reliable - 🔒 Secure banking - 👍 User-friendly interface - 💡 Innovative features - 🌟 Overall great app **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Unreliable network connectivity - 🕰️ Slow performance and response times - 🤯 Frustrating user experience - 💸 Deducts money without proper transactions **Commonly reported bugs** - Unable to select source account for transfers - OTP not received for registration and login - App freezes after login - Incorrect transaction receipts generated - Loyalty points not updating properly **Most requested features** - Dark mode option - Facial recognition login - Improved transaction history and statements - Seamless integration with other payment platforms - Enhanced customer support and communication ## Recent user reviews (10 of 174) All indexed reviews: https://appshunter.io/ios/app/fidelity-online-banking/id1051038075/reviews.md ### 1/5 — 😡😡 *2026-08-25, version 5.79.21* This is the worst bank in Nigeria and with the worst customer service, I’ll be closing my account with them, it’s really frustrating, they never seem to have network to fix problems. If I could leave a half star rating I would do that the 1 star is generous enough. ### 1/5 — Worst *2026-07-05, version 5.79.15* This is the worst bank app I have ever used in my entire existence ! ### 1/5 — Nigerian Fidelity, not US Fidelity *2026-06-15, version 5.79.05* Wants camera and location access. Clearly a scam. ### 2/5 — Soft token app *2026-06-14, version 5.79.05* Your soft token app has a serious login problem, I’ve been trying to login it keeps saying error is that supposed to happen??? ### 1/5 — Slow & outdated *2026-06-02, version 5.76.01* It’s 2026 please hire sound developers to improve your app. It is extremely slow for transfers compared to other financial institutions and it’s lagging/slow in general for other basic transactions. ### 1/5 — Don’t bank with this trash *2026-05-21, version 5.75.358* They have the worst banking system in Nigeria ### 1/5 — Terrible customer service *2026-05-12, version 5.75.358* They have the worst banking system in the entire world, multiple failed transactions, sometimes the apps refuse to open, currently I’m waiting on money that has been sent to me since 3:15pm no alert no nothing. ### 1/5 — Poor *2026-05-08, version 5.75.358* So sad the bank don’t meet up to finance standard of cash flow, horrible app with outdated application, bugs, only send and receive money app no quality features. ### 1/5 — Worst App and Bank Ever *2026-04-06, version 5.75.358* I have never seen a banking app as useless as this, and that’s why things in Nigeria will not change. Tell me why I am trying to sign up to online banking for the past hour. Mind you, I already have an account with them, just not an online one, But due to issues with their server, it hasn’t been letting me get past the complete registration for the past hour. My biggest regret is opening an account with them in the first place. Please do not open an account with this bank at all ### 1/5 — Worst bank *2026-04-03, version 5.75.358* Worst Bank ever poor service ## Frequently asked questions about Fidelity Online Banking ### What does the Fidelity Online Banking app do? The Fidelity Online Banking app allows users to manage their finances securely from their mobile devices. It enables users to perform transactions, transfer funds to any bank in Nigeria, pay bills, top up mobile phones, manage beneficiaries, and view account statements. ### What are the key features of the Fidelity Online Banking app? Key features include secure transaction management, the ability to transfer funds to any bank in Nigeria, one-click transfers to your own accounts without a token, biometric/fingerprint authentication for easier login, viewing all account types (Current, Savings, Fixed Deposit, Domiciliary, Card), bill payments, mobile top-ups, and flight booking. ### Is the Fidelity Online Banking app free to use? Yes, the Fidelity Online Banking app is free to download and use. There are no charges mentioned for using the app itself, though standard banking transaction fees may apply as per Fidelity Bank's policies. ### How do I register for the Fidelity Online Banking app? If you are 16 or above and have your mobile number registered for SMS alerts and a Fidelity Debit Card, you can click 'Sign Up Here' in the app and follow the on-screen instructions. A verification code will be sent to your registered mobile number. You may need to use your Debit Card or visit a branch to activate your profile. ### Can I use the app for business accounts? The app is available for sole-signatory account holders for business accounts. It cannot be registered using credit cards. For joint accounts or other business account types, users may need to explore alternative banking solutions or contact the bank directly. ## Version history (last 5 releases) ### 5.79.21 — 2026-08-12 We frequently update the app to give you the best experience. This update includes Bug fixes and improvements ### 5.79.19 — 2026-07-17 We frequently update the app to give you the best experience. This update includes: Bug fixes and improvements ### 5.79.16 — 2026-07-09 We are frequently updating the app in order to give you the best experience. This update includes: - Bug fixes and improvements ### 5.79.15 — 2026-07-04 We frequently update the app to give you the best experience. This update includes: Bug fixes and improvements ### 5.79.13 — 2026-06-26 Bug fixes and performance improvements. Added new app features and enhancements to improve the user experience. ## Apps similar to Fidelity Online Banking | App | Rating | Price | Category | | --- | --- | --- | --- | | [KRAKONS Wallet](https://appshunter.io/ios/app/krakons-wallet/id1524413440) | — | Free | Finance | | [Continental Bank](https://appshunter.io/ios/app/continental-bank/id1527526340) | 4.2 (5) | Free | Finance | | [Currency Now](https://appshunter.io/ios/app/currency-now/id1525402900) | — | Free | Finance | | [Access Bank (Ghana) Plc](https://appshunter.io/ios/app/access-bank-ghana-plc/id730325311) | 3.0 (425) | Free | Finance | | [Metro Bank Authenticator](https://appshunter.io/ios/app/metro-bank-authenticator/id1524446800) | — | Free | Finance | | [Gold Loan at Home](https://appshunter.io/ios/app/gold-loan-at-home/id1527737940) | — | Free | Finance | ## More apps by Fidelity Bank Plc - [Fidelity Token](https://appshunter.io/ios/app/fidelity-token/id1142222358) - [Fidelity FastLoan](https://appshunter.io/ios/app/fidelity-fastloan/id1462074392) - [Fidelity SME Funding Connect](https://appshunter.io/ios/app/fidelity-sme-funding-connect/id1473583124) - [NR Fuel App](https://appshunter.io/ios/app/nr-fuel-app/id6449194237) All apps by Fidelity Bank Plc: https://appshunter.io/developer/945935916 ## Related topics [fidelity bank](https://appshunter.io/ios/topics/fidelity-bank) · [fidelity bank nigeria](https://appshunter.io/ios/topics/fidelity-bank-nigeria) · [fidelity bank mobile app](https://appshunter.io/ios/topics/fidelity-bank-mobile-app) · [fidelity soft token](https://appshunter.io/ios/topics/fidelity-soft-token) · [fidelity bank token](https://appshunter.io/ios/topics/fidelity-bank-token) · [fidelity](https://appshunter.io/ios/topics/fidelity) · [fidelity bank and trust](https://appshunter.io/ios/topics/fidelity-bank-and-trust) · [first fidelity bank sd](https://appshunter.io/ios/topics/first-fidelity-bank-sd) · [fidelity app](https://appshunter.io/ios/topics/fidelity-app) · [fidelity mobile check deposit](https://appshunter.io/ios/topics/fidelity-mobile-check-deposit) · [fidelity netbenefits](https://appshunter.io/ios/topics/fidelity-netbenefits) · [fidelity visa card](https://appshunter.io/ios/topics/fidelity-visa-card) · [fidelity bank nc](https://appshunter.io/ios/topics/fidelity-bank-nc) · [fidelity bank of texas](https://appshunter.io/ios/topics/fidelity-bank-of-texas) · [zenith bank token](https://appshunter.io/ios/topics/zenith-bank-token) · [fidelity credit card](https://appshunter.io/ios/topics/fidelity-credit-card) · [fidelity bank ar](https://appshunter.io/ios/topics/fidelity-bank-ar) · [my fidelity app](https://appshunter.io/ios/topics/my-fidelity-app) · [fhb commercial online guam](https://appshunter.io/ios/topics/fhb-commercial-online-guam) · [broadway bank mobile](https://appshunter.io/ios/topics/broadway-bank-mobile) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*