# Fidium Attune WiFi — user reviews > 147 indexed App Store user reviews of Fidium Attune WiFi by Plume Design, Inc., rated 4.21/5 from 4,050 ratings. - Source: https://appshunter.io/ios/app/fidium-attune-wifi/id1560432788/reviews - App overview in markdown: https://appshunter.io/ios/app/fidium-attune-wifi/id1560432788.md - Rating breakdown: 5★ 2,836 · 4★ 399 · 3★ 183 · 2★ 105 · 1★ 513 ## What do users think of Fidium Attune WiFi? Overall sentiment: negative **Pros** - 🚀 Super fast internet - 👍 User-friendly app - 🔒 Robust security features - 💡 Innovative fiber optic technology **Cons** - 🐛 Frequent connection issues - 🔋 Unreliable Wi-Fi signal - ⚠️ Poor customer service - 🤔 Limited app functionality **Commonly reported bugs** - App crashes and freezes - Incorrect bandwidth reporting - Parental controls not working as expected - Inability to restart router from app **Most requested features** - Add phone number verification - Allow router settings customization - Improve speed test accuracy - Provide more network control options ## Newest reviews (18 of 147) ### 2/5 — Good when it works *2026-07-28, version 26.210.1* Stops working for days. Technical support is a horrendous. Better hope you don’t need to check or configure your Fidium Internet connection or wireless network…. Without this app you’re out of luck. ### 2/5 — Login *2026-05-29, version 26.210.1* Can’t login into the app! ### 2/5 — Recent Update Is Horrible *2026-05-11, version 26.210.1* As a parent who utilizes the internet timeout feature, the recent update is awful. Adding/editing recurring timeouts to my child’s devices is now a whole event when it used to be a couple of easy steps. Before the update, the app was only good for setting timeouts and checking connection. Now it’s only good for checking connection. I still cannot pay my bill or do anything else useful on the app. Looks prettier though I guess. ### 2/5 — New app update frustrating *2026-05-10, version 26.210.1* I have no issue with the Internet itself. However, I absolutely abhor the new app update. I can no longer block certain websites from certain devices. I have to block websites from whole people and all the devices assigned under them. I can’t modify a time out or scheduled time out easily. I have to delete it and create a new one every time. I cannot extend Internet when there’s a scheduled block for any specific device. The device names keep changing so then they’re not assigned to people. It is not easy to navigate or find things that you’re wanting to find. Please go back to the previous app or make some serious changes. ### 1/5 — App not working after update *2026-04-15, version 26.210.1* Updated the app on iPhone 3 days ago and haven’t been able to log in since. No help from Fidium ### 1/5 — Charged several times after canceling service *2026-04-04, version 3.141.5* I shouldn’t have to call multiple to get my account straightened out. Because I canceled my service, I couldn’t get into the portal to do anything there. I will say Oscar provided amazing customer service. Belle, however, is, shall we say, not the best fit for customer service. Fidium provided extremely reliable service, but I’ll never trust them again. ### 1/5 — Attune App *2026-03-29, version 3.141.5* Please fix this attune app. I cannot even log on to that app on iPhone. I do not want to use website every time I need to check my account! ### 1/5 — Broken for over a month *2026-03-24, version 3.141.5* This app was very useful for managing my Wi-Fi network and placing the extenders. But for over a month now I have not been able to log into my account. It is no longer a five star app. Fidium technical service tells me it’s something to do with the app, but doesn’t know when it will be fixed by Plume. ### 1/5 — Frequent service interruptions *2026-03-17, version 3.141.5* Pro(s): When it’s running at full speed and connectivity is solid to network I can’t complain. Con(s): constant service interruptions, slow speeds and BIGGEST HEADACHE EVER when trying to pay bill online, especially using the one time payment option. No automated call in system to pay bill. Must speak with someone in customer care department. M-Saturday but closes at 8pm EST. Chat with someone feature is a painful, too many questions and they answer your question with a question. Only technical assistance provided, no account or billing assistance offered in chat feature. where I’ve been belittled by tech representative to the point where I’m like this dude doesn’t have a clue what’s going on and coping attitude because I asked hard questions which I already new answer, just checking his tool box that wasn’t sharp enough ### 1/5 — Not working *2026-03-07, version 3.141.5* Been a customer since july of 2025 everything was working fine untill jan of 2026 I got a bill for 600$ dollars called to get it fix they say there was a glitch in the system and then the app stop working called to get it fix i was told im a new user that u have not register my email yet so i did it again and still have no access to my home pass app ### 4/5 — The Best *2026-01-22, version 3.141.5* I have been a customer of AT&T, Spectrum, Fidium in different parts of the country and Fidium has been the absolute best. No constant outages, callouts, or phone calls. One 2 day outage in 4 years and that was because a 3rd party cut a main line. One suggestion: better notification process for emergencies like that. Didn’t hear a peep for over 24 hrs. But regular customer service for bill inquiries are wonderful. Courteous and responsive. ### 1/5 — Don’t go with Fidium if you can *2026-01-08, version 3.141.5* First off the app has never worked for me. Not sure if it’s because I use a different router than their provided ones or why but every time I try to login I get a pop up error saying something went wrong and try again in a few seconds. I have tried over and over again, different days, months, etc but doesn’t matter it always gives the same error. I can login to my account online no problem but the app never. Past that their service has gotten worse. A number of outages and because I can’t use the app(clear issue on their end) I can never get real support. Not sure of better companies out there (cable is not an option cause it’s worse than fiber) but I’ll be looking for sure ### 1/5 — Useless *2025-12-02, version 3.141.5* I am unable to login. No access for months. I am able to login to Fidium through their webpage. Maybe this app is no longer supported? ### 2/5 — App issues *2025-11-22, version 3.141.5* The app keeps telling me “500 Internal Server Issue”. I’ve uninstalled and reinstalled the app numerous times and yet it keeps not working ### 2/5 — Needs Serious Improvement *2025-11-16, version 3.141.5* Can’t view your bill, nothing wired with an Ethernet cable is tracked…nothing is tracked period except the WiFi their router spits out. Absolutely absurd. This is the one area that Comcast is sooooo much better at. Oh and let’s not forget the last update to this ridiculous app was 11 months ago. (Now a year ago) This app is a total joke ### 1/5 — Waste of time *2025-11-06, version 3.141.5* All this app is good for is to check my gateway speed in Mbps. It will not tell me what my devices draw in Mbps in real time. It always refers to 5Ghz but my Fidium router is only capable of 2.5Ghz per the label on the unit. When my connection fails I can’t use it, I call and complain on my landline instead. So what good is it? Really! ### 1/5 — Lousy customer service and billing process *2025-11-03, version 3.141.5* First of all, it takes weeks for payments to show up on account. Payments show as processed by my bank, but aren’t credited to Fidium account for weeks! I got a new credit card and now auto payments are denied. Customer Service tells me I must enter new on line…but url links DO NOT WORK and there is nothing they can do to help me! This has been going on for months! ### 4/5 — Bill pay *2025-10-17, version 3.141.5* Please for the love of all the stars in the sky start allowing me to pay my bill through the app. Everything else is great. This is literally my only complaint ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible. *2026-08-27, version 26.210.1* Keeps Aski Hike For An extender I Do t have. ### 1/5 — Doesn’t open *2026-08-09, version 26.210.1* App opens but never gets beyond “sign In”. I can use the internet but cannot get into the app to change the password or assign profiles. Fidium tech support is stumped. ### 1/5 — NIGHTMARE ZERO SUPPORt *2026-07-29, version 26.210.1* Fire the CEO, he has not a clue what planet he is on. Can’t login using the correct credentials. You can’t get the basics right!!!! Service stinks by the way. One of the worst mistakes you’ll ever make!!! ### 1/5 — Frustrated parent *2026-07-14, version 26.210.1* Pretty frustrated with recent updates. Not as user friendly. Terminology has changed everything wants to be grouped and it’s not as user friendly. I typically don’t write reviews but I’ve just spent 20 min trying to set a schedule for certain devices and it’s easier to just disable and set alarms on my phone to enable again. It’s a pain. Not a fan change it back it or give me a tutorial. ### 1/5 — Horrible, and getting worse *2026-06-28, version 26.210.1* This app no longer supports the most basic parental control functionality. The somewhat-usable options before the update have been removed. There is no effective way to actually use the features provided to control a kid’s screen time. There is also zero customer service around the app. Their only path to support you is to send a technician to your house. Who has never used the app. The service is good, the price is right. But the app is hot garbage and an embarrassment, and it makes me want to ditch Fidium entirely. ### 1/5 — School night timeout *2026-06-25, version 26.210.1* The app update don’t even have school night timeout anymore that was easy and simple for me ### 1/5 — App Doesn’t Login with correct info *2026-06-23, version 26.210.1* Fire your tech team. Can’t login using the correct credentials. You can’t get the basics right!!!! Service stinks by the way. ### 1/5 — App doesn’t recognize my account? *2026-06-20, version 26.210.1* We can log into the website just fine… but when my husband and I try to log into the app, it says “customer not found”. ### 1/5 — Awful App :-( *2026-05-28, version 26.210.1* The update in April 2026 made the app worse. Creating focus times is not intuitive and requires incredible patience to figure it out. The prior version wasn’t easy but this update made it 10x worse. I abhor having to go into this app to edit any profile. Today it logged me out & then wouldn’t recognize my user name and/or password. It just reset itself somehow to the sign in page but won’t let me sign in. It’s infuriating but I have to use it to create Internet controls for young kids. ### 1/5 — New Update Sucks *2026-04-16, version 26.210.1* New update sucks. Now it just messes everything up, it’s harder to create schedules to resist certain access, the app fails, etc. You all ruined something that was working. ## Most praised reviews (10 highest-rated) ### 5/5 — Fidium *2026-02-04, version 3.141.5* Awesome speed great price ### 5/5 — Fidium *2026-01-23, version 3.141.5* Unreal how easy and love the gig speed. ### 5/5 — App not working *2023-10-24, version 3.115.3* The app was great at first and now for about a week it won’t even open I’ve deleted it and reinstalled it and nothing. Garbage just like fidium ### 5/5 — Great service *2023-10-06, version 2.85.1* I have been really happy with the service! No buffering or delays. ### 5/5 — SUPER FAST! Way better than cable. *2023-09-27* FIDIUM uses fiber optics which means you have a dedicated line to your house. Super fast connectivity and reliable signal versus cable. Night and day change!! Spectrum cable uses coaxial cables which means you share with all your neighbors and likewise get throttled back if it’s a busy time. Do you ever see a spinning circle? Pixelated screens? Won’t connect? No internet found? I had all of that. Thought it was my router. Nope. Thought my phone was to blame. Not true. It was the service! Spectrum cable uses outdated technology which results in subpar connectivity and speed. It’s super expensive and unreliable. Some apps will require you to “connect to a service provider” so you shouldn’t ditch it all together. However, Fidium is far and away superior. Highly recommend 👏😎 ### 5/5 — Fidium is Excellent *2023-06-22* The power of 1 ghz has revived all my old computers. As for my newer computers, I am able to have the browser, graphics, and programs load with all the components…b Faster👏🏻👏🏻. I have found the Fidium installers to be knowledgeable and respectful. ### 5/5 — Switched from Spectrum *2023-04-27* Great internet speed, 4x faster than spectrum for me. ### 5/5 — Great Service *2023-03-04, version 2.85.1* Super fast Internet and great quality. Also, the installer service guy was awesome. 100% good quality. don’t have any issues at all. ### 5/5 — Best Fiber internet ever *2023-02-09, version 2.85.1* I just got Fidium Fiber Internet install it one week ago, and I have not have any issue. The experience is the best and super fast. ### 5/5 — El Mejor servicio *2023-01-31, version 2.85.1* Excelente el servicio, y la señal súper rapida --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*