# Field Service Assistant — Field Service

> Contact management and time tracking for Jehovah's Witnesses' field service. (iPhone/iPad app by Sarka Tyri Software LLC.)

- Source: https://appshunter.io/ios/app/field-service-assistant/id318274341 (this page in markdown: same URL + `.md`)
- Developer: [Sarka Tyri Software LLC](https://appshunter.io/developer/318274344)
- Category: Productivity, Utilities
- Price: Free
- Rating: 4.70/5 from 6,325 App Store ratings · 842 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 10 MB
- Languages: American English, Catalan, Danish, Dutch, French (France), German (Germany), Italian, Korean, European Portuguese, European Spanish and 1 more
- Released: 2009-06-08
- Data updated: 2026-08-27
- Monetization: paid
- User reviews in markdown: https://appshunter.io/ios/app/field-service-assistant/id318274341/reviews.md

## What is Field Service Assistant?

Field Service Assistant is a contact management program for Jehovah's Witnesses.  It manages calls, placements, and calculates volunteered time.  


Features Include:
• Start/Stop timer.
• Sort by Street, Name, Date, City, Zip, Day, Offer
• Custom field support (LDC time, miles, …)
• Manage and categorize up to 12 offers
• Autofill values in time entry screen
• Multiple user support
• Email reports to three addresses
• Text message reports
• WhatsApp and Hourglass support
• Daily time log, monthly and yearly time totals
• Synchronize contacts to host computer
• Map calls
• Get directions
• Create and manage notes
• Set monthly and yearly goals
• Custom definition of *any* column
• Send and Receive contacts.
• Settings->FieldService for monthly report settings
• Settings->FieldService to set appearance/theme
• GPS solution for areas without street addresses
• Email backups
• Email backups to other devices to sync calls
• Locally stored backups
• Detailed and simplified report view
• Schedule appointments

Please visit www.fieldServiceAssistant.com for detailed instructions.

**** Important ****
Some reviews have claimed some features are missing such as adding an extra field for LDC hours or assigning a call as a study.  These features are actually present.  Unfortunately, there is no way to respond to reviews to be of proper assistance.  Please visit www.fieldserviceassistant.com to learn how all of the features work.  Thanks!



P343X22

## Key features

- Call and placement management
- Volunteer time tracking
- Customizable reports
- Contact synchronization
- Mapping and directions
- Goal setting
- Notes and appointment scheduling

## What do users think of Field Service Assistant?

Overall sentiment: positive

**Pros**

- 👍 Easy to use
- 🚀 Helps keep ministry organized
- 💡 Useful features like timer, mapping, and report sending
- 🙏 Grateful for developer's hard work
- ⭐ Great app overall

**Cons**

- 🐛 Issues with data loss/deletion
- 🐛 Crashes/stability problems after updates
- 🔍 Difficult to edit/correct entries
- 🔍 Missing features like Bible study tracking

**Commonly reported bugs**

- Duplicate entries appearing in reports
- Estimated address feature not working
- Contacts/data disappearing after updates
- Inability to delete old return visits

**Most requested features**

- Add LDC and pioneer school hour tracking
- Improve monthly/yearly report viewing and editing
- Sync data across devices
- Add more customization options
- Integrate with other ministry apps

## Recent user reviews (10 of 842)

All indexed reviews: https://appshunter.io/ios/app/field-service-assistant/id318274341/reviews.md

### 5/5 — Very Handy

*2026-08-12, version 5.1.7*

I use this app primarily to track my return visits. I love the feature that timestamps to the visit and it saves it in logical order! 
Thank you very much!

### 5/5 — Simple & Effective

*2026-05-02, version 5.1.7*

Excellent app to keep track of ministry time, sending service records and publications. GPS address records house area of your calls.

### 5/5 — Thanks once again

*2026-03-18, version 5.1.7*

FSA continues to be the best app out there. Thank you for your continued efforts in supplying us with such an indispensable tool. It’s so worth it for us. I hope it’s worth it for you, the developer!

### 3/5 — Wants permission to access contacts

*2026-02-15, version 5.1.7*

Been using for years to track FS hours.  Want to use RV feature but I don’t want or need it to have access to contacts but can’t seem to use it without granting permission.  Want option to add RV without needing to make RV a contact.

### 1/5 — Me desaparece el informe y tengo que volver a re recuperar y vuelve a desaparecer

*2025-11-04, version 5.1.7*

Me desaparece el informe y tengo que volver a re recuperar y vuelve a desaparecer

### 1/5 — Not Working

*2025-09-24, version 5.1.7*

Disappointed

### 5/5 — Works very well

*2025-09-21, version 5.1.7*

Ive used this app for 10 or 15 years, and it works very well.  Although it still lists all of the items we no longer use, even as pioneers, i love it for its other features.  For example, it “estimates” the address and it nails it every time with the complete address.  It also gives the option to enter rv’s by numerous categories according to your preference.  It can either automatically or manually enter literature and identify what type of literature.  It can start a time clock to record your time.  And the list goes on and on.  I love it and use it every day.

### 5/5 — Mis horas de agosto no las encuentro

*2025-09-02, version 5.1.7*

Cuantas horas hice en total en agosto

### 5/5 — Help

*2025-07-25, version 5.1.7*

I’m trying to find out what to do. My phone was stolen with the app on it. I’ve downloaded the app to my new phone but it still won’t. I don’t know how to get all my information back or transferred. Can anyone help me please? Regards steve.

### 1/5 — Access to contacts

*2025-04-16, version 5.1.7*

Sorry. I did not actually use this app because it seems that the only way to add rvs is to allow access to my contacts. Not helpful.I do not put rvs in my contacts unless we’ve established a strong relationship. Also, I have lots of contacts that are unrelated to theocratic activity

## Frequently asked questions about Field Service Assistant

### What does the Field Service Assistant app do?

The Field Service Assistant app is designed for Jehovah's Witnesses to manage their field service activities. It helps users track calls, placements, and calculate volunteered time. The app also includes features for reporting, contact management, and setting personal goals.

### What are the key features of this app?

Key features include a start/stop timer for tracking time, sorting contacts by various criteria, custom field support for things like LDC time, managing up to 12 offers, and autofill for time entries. It also supports multiple users, email and text message reports, contact synchronization, mapping, note creation, and goal setting.

### How much does the Field Service Assistant app cost?

Based on the provided information, the app is a paid application. There are no mentions of in-app purchases or advertisements, indicating a one-time purchase model.

### Is this app compatible with different devices?

While specific compatibility details are not listed, the app offers features like email backups to other devices and synchronization to a host computer, suggesting it can integrate with multiple platforms. Users can visit www.fieldServiceAssistant.com for detailed instructions and compatibility information.

### What are common use cases for the Field Service Assistant app?

Common use cases include efficiently logging and reporting monthly and yearly volunteer time, organizing and managing contacts for ministry, mapping out territories and getting directions, and setting personal goals for field service activities. It also assists in scheduling appointments and creating notes related to contacts.

## Version history (last 5 releases)

### 5.1.7 — 2023-09-04

Fixed startup/launch problem for people using the app without access to contacts.

### 5.1.6 — 2023-08-31

Lots of bug fixes!

### 5.1.2 — 2022-03-07

iOS 15 Compatibility.
Lots of bug fixes relating to migration to the new iOS address book.

### 5.0.8 — 2021-02-24

Accessibility fix for vision impaired users using bigger text that switches the date picker back to the old style using wheels.
Bug fix for recovering deleted users
Bug fix for not losing a user setting via NSUserDefaults when Apple updates the app

### 5.0.6 — 2021-02-18

Bug fix for mapping calls
Bug fix for recovering deleted contacts
Bug fix viewing return visits.
"Instructions" button changed to "Customer Support"
Request for help for those seeing an unusable "Record Time" view.

## Apps similar to Field Service Assistant

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Territory Helper](https://appshunter.io/ios/app/territory-helper/id6474485075) | 4.8 (1,319) | Free | Productivity |
| [Ministry Report](https://appshunter.io/ios/app/ministry-report/id1605507653) | 4.5 (30) | Free | Productivity |
| [Pioneer Planning](https://appshunter.io/ios/app/pioneer-planning/id1482104627) | 4.8 (518) | Free | Productivity |
| [Ministry](https://appshunter.io/ios/app/ministry/id1408779849) | 4.4 (178) | Free | Productivity |
| [Ministry Helper](https://appshunter.io/ios/app/ministry-helper/id1640160413) | 4.8 (118) | Free | Productivity |
| [MyMinistryApp](https://appshunter.io/ios/app/myministryapp/id1619809280) | 3.6 (25) | Free | Productivity |

## Related topics

[field service assistant](https://appshunter.io/ios/topics/field-service-assistant) · [service tracker](https://appshunter.io/ios/topics/service-tracker) · [witness work](https://appshunter.io/ios/topics/witness-work) · [field service](https://appshunter.io/ios/topics/field-service) · [tyri](https://appshunter.io/ios/topics/tyri) · [field service app](https://appshunter.io/ios/topics/field-service-app) · [ministry tracker](https://appshunter.io/ios/topics/ministry-tracker) · [tws service](https://appshunter.io/ios/topics/tws-service) · [field service report](https://appshunter.io/ios/topics/field-service-report) · [ministry schedule pro](https://appshunter.io/ios/topics/ministry-schedule-pro) · [field service lightning](https://appshunter.io/ios/topics/field-service-lightning) · [testigos de jehova](https://appshunter.io/ios/topics/testigos-de-jehova) · [jw org](https://appshunter.io/ios/topics/jw-org) · [service report](https://appshunter.io/ios/topics/service-report) · [watchtower survival pro](https://appshunter.io/ios/topics/watchtower-survival-pro) · [jehovah's witnesses](https://appshunter.io/ios/topics/jehovah-s-witnesses)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*