# fieldd — user reviews > 78 indexed App Store user reviews of fieldd by Fieldd Pty Ltd, rated 3.80/5 from 59 ratings. - Source: https://appshunter.io/ios/app/fieldd/id1471272626/reviews - App overview in markdown: https://appshunter.io/ios/app/fieldd/id1471272626.md - Rating breakdown: 5★ 40 · 4★ 0 · 3★ 2 · 2★ 2 · 1★ 15 ## What do users think of fieldd? Overall sentiment: mixed **Pros** - 🚀 Game-changer CRM - 👍 Great support and customization - 👍 Robust booking flow customization - 👍 Cleanest user experience - 👍 Best CRM for car detailing - 👍 Great for routing, scheduling, booking - 👍 Sleek overall design - 👍 User-friendly and packed with features - 👍 Seamless operations management - 👍 High-quality support - 👍 Streamlines operations - 👍 User-friendly interface - 👍 Visually appealing CRM/FSM - 👍 Integrations with text/email notifications - 👍 Great for scheduling mobile staff - 👍 Simplifies business operations - 👍 Saves hours daily - 👍 Effortless business task management - 👍 Makes appointments/scheduling easier - 👍 Client communication within app - 👍 Game-changing improvement - 👍 Great customer service - 👍 Transformative software for efficiency - 👍 Seamless booking and client management - 👍 Automation for efficiency - 👍 Intuitive design - 👍 Saves countless hours weekly - 👍 Growth catalyst - 👍 Boosts reviews and revenue - 👍 Outstanding support (Ed and Louise) - 👍 Prompt responses from support - 👍 Support invested in success - 👍 Flexible service - 👍 Amazing support - 👍 User-friendly and visually appealing - 👍 Can grow with business - 👍 Time saver - 👍 Helps business grow - 👍 Saves admin time - 👍 Automation done right - 👍 Seamless dispatching and payments - 👍 Easy to use and navigate - 👍 Makes mobile side easier - 👍 Clean and easy interface - 👍 Powerful and easy to use - 👍 Cuts down admin time - 👍 Great communication and service - 👍 Incredible for mobile tax consultants - 👍 Brilliant service app - 👍 Customization offered - 👍 Helpful support team - 👍 Trustworthy - 👍 Easy cancellation process - 👍 Modern business appearance - 👍 Job reminders - 👍 Customer booking reminders - 👍 Professional appearance - 👍 Cost-effective - 👍 Integrated with CRM - 👍 Makes things easier - 👍 Well-developed - 👍 Well-thought-out display/appointment options - 👍 Customer friendly - 👍 Offers a lot - 👍 Takes on more jobs - 👍 More family time - 👍 Found Fieldd earlier - 👍 Can handle multiple taxes - 👍 Syncs with other accounting platforms - 👍 Adding new features - 👍 No double bookings - 👍 Staff manage customers easily - 👍 Customer app available **Cons** - 😞 Non-existent customer service - 😞 Phone numbers/chat support don't work - 😞 App down for hours weekly - 😞 Embarrassing to tell customers about app issues - 😞 Messing up payments - 😞 Dismissing reviews - 😞 Not suitable for high volume businesses - 😞 Startup in testing stage - 😞 No responsibility for data - 😞 No way to contact support - 😞 Cannot cancel easily - 😞 Continued charging after request to stop - 😞 Need to book appointments for support - 😞 Expensive - 😞 Annoying and tedious setup - 😞 Refuse refunds - 😞 Owner threatened user over review - 😞 Forced illegal contract for review removal - 😞 Banned right after signup - 😞 Cannot access account - 😞 Error message when creating account - 😞 Got information without account access - 😞 Publicly shames customers over billing - 😞 Suspends account instantly for billing issues - 😞 Tanks credibility with customers - 😞 Damage done even if issue resolved - 😞 Shady billing practices - 😞 Unauthorized charges - 😞 Accused of fraud - 😞 $150 reconnect fee - 😞 Threatened for using multiple payment methods - 😞 Traps businesses by locking data - 😞 Difficult to switch platforms - 😞 Support team is defensive and combative - 😞 Accusatory support responses - 😞 Protects themselves over customer help - 😞 Dismisses valid concerns - 😞 Toxic company - 😞 US vs. Customers mentality - 😞 Exposes billing issues to customers - 😞 Aggressive, deceptive billing - 😞 Holds customer data hostage - 😞 Leadership resorts to intimidation - 😞 Lack of response and communication - 😞 Passed around multiple times by sales - 😞 Understaffed and overwhelmed agents - 😞 Can't get anyone on the phone - 😞 No one around to answer questions - 😞 Half the time booking fails - 😞 Other half employee list not showing - 😞 Buggy app not for successful businesses - 😞 Horrible customer service - 😞 Do not like to help with problems - 😞 Delayed registration for new users - 😞 Overwhelmed by admin - 😞 Glitchy at times - 😞 Contact information mixed up - 😞 Poor text contrast (gray on white) - 😞 Strains eyes to read - 😞 Overwhelmed by initial setup - 😞 Hesitant about plan impact from updates **Commonly reported bugs** - App is down for hours weekly - Bugs in the software - Features sometimes don't work - Contact information mixed up in appointments - App is glitchy at times - Half the time booking fails - Employee list not showing - Delayed registration for new users - Error message when creating account - App banned right after signup - Cannot access account after signup **Most requested features** - Manual map draw feature - Dark mode option - Easier setup process ## Newest reviews (10 of 78) ### 3/5 — They are trying *2026-03-10* I think they are trying. But this may not be ready for prime time for real companies. Seems like a very young small developer. Customer service is atrocious. They almost never respond to the chat. Promise things and fall through then disappear. Say they’ll get back to you and never do. No phone number to call. Also, so many bugs. Sometimes features just don’t work. If you have a side hustle and don’t need something that works 99% of the time then this is honestly great. But it’s overpriced for that. Otherwise idk. I personally wouldn’t recommend it. Needs more development and I’m sure they’ll get there. Just not ready now. Will be switching. ### 1/5 — App not letting open an account *2025-04-19* This app first ask you to creaste an account and gives you the option to create it with Google account or Apple account. That should be sufficient enough to create the account. But afterwards it also ask you to input the email, phone number and password. And then when it’s supposed to create an account, it sends an error message saying sorry no business account. So now they got my information and I have no account and I’m unable to use the app!! What a scam!!! **Developer response:** Not a scam - your signup just didn’t complete. Google/Apple sign-in still needs a few details, and the error means setup didn’t finish. Support can get you up and running quickly. ### 1/5 — Fieldd is a Business Nightmare – BEWARE of Their Hostile & Unethical Practices *2025-02-25, version 4.2.3* If you’re a business owner considering Fieldd, let me save you the trouble: RUN. My experience with this company has been beyond unprofessional, hostile, and unethical—so much so that the owner himself called my cell phone to threaten me just for leaving a negative review. Yes, you read that right. Instead of calling to resolve an issue, the Fieldd CEO personally called me to intimidate me into removing a bad review. That alone should tell you everything you need to know about how this company operates. But unfortunately, it gets worse. 1. They Will Publicly Shame You to Your Customers Over Billing Issues If you have ANY kind of billing issue—whether it’s a legitimate payment processing problem or even an internal mistake on their end—Fieldd doesn’t just suspend your account behind the scenes. They literally notify ALL of your customers through your app with a massive pop-up banner announcing that your business has been suspended due to nonpayment. • This happens instantly, even if it’s just a simple credit card renewal issue or a minor billing problem. • It completely tanks your credibility with your customers and makes your business look unprofessional. • Even if you resolve the issue within minutes, the damage is already done—your customers have already seen that message. I brought this up to the owner himself, and he pretended to care—only to focus entirely on trying to get me to remove my negative review instead of actually fixing the problem. 2. Shady Billing Practices & Threats • I experienced unauthorized charges on the wrong card, and when I requested a refund and correction, they immediately went on the defensive and accused me of trying to commit chargeback fraud. • If you’re even one day late on a payment, they suspend all access to your account and claim there’s a $150 “reconnect fee.” (This is a blatant lie—I know for a fact that all they have to do is restore access manually.) • When I tried to use multiple payment methods to avoid future issues, they threatened me because their system apparently charged a few dollars less due to a technical loophole—which I had no way of knowing. Instead of handling it professionally, they treated me like I was intentionally scamming them. 3. They Actively Try to Trap Businesses in Their Ecosystem Fieldd intentionally keeps customer data locked within their system so that you become completely dependent on them. Their business model is designed to make switching platforms as difficult as possible. Luckily, I saw this coming and used Zapier integrations to create an external database of all customer information (emails, purchases, etc.). If you’re using Fieldd, I highly recommend you do the same—otherwise, Fieldd can cut off all access to YOUR customer data at any time. 4. Their “Support” Team is Defensive & Combative Any time I raised a legitimate concern, their responses were: • Defensive and accusatory rather than solution-oriented. • More focused on protecting themselves rather than helping the customer. • Dismissing valid concerns as if I was the problem, rather than their broken system. Final Verdict: Fieldd is a Toxic Company That Harms Small Businesses • They have a “US vs. Customers” mentality. • They expose billing issues to your customers, humiliating your business. • They engage in aggressive, deceptive billing practices. • They hold your customer data hostage to keep you dependent on them. • Their leadership resorts to intimidation rather than professionalism. If you’re considering Fieldd, DO NOT MAKE THE MISTAKE OF TRUSTING THEM. Your business deserves better. ### 1/5 — DO NOT USE THIS COMPANY *2025-01-31* I am beyond words about this company. The lack of response and communication is absolutely disgusting. I am a large company that was about to use them. I have been passed around multiple times through sales agents as they are “ understaffed and agents are overwhelmed” at the moment. I am literally begging to start their program and can’t get anyone to get on the phone with me. I’ve sent messages, I talked to one person and he said he would write me an email and never heard from him again. We are a million dollar company btw with 14 states and over 200 contractors and I have been so patient and so kind and understanding to their growing pains but this is absolutely enough. I will take my business elsewhere. Btw I even paid for their services outside my trial since the trial was during their holiday shutdown and wanted to test it out more , but no one was around to answer my questions so I paid for their service and I still can’t get anyone to write me or call me and sign me up for their corporate account. Unreal. Honestly really sad I would’ve been a great loyal company and would’ve spread the world to many of my other business partners that could’ve used them as well. **Developer response:** Hi Kirsten, As with every customer, we put our best foot forward in helping Mobile Beauty Team get started with Fieldd. However, after repeated threats, false claims, and abusive behavior directed at multiple team members, we made the decision to refund the $99 you paid for our basic plan. Our team is neither understaffed nor overwhelmed—we simply do not tolerate mistreatment of our staff. We wish you all the best in finding a software solution that suits your needs. ### 2/5 — Frustrating *2024-09-01* Half the time it doesn’t allow you to book a date or time. The other half of the time it doesn’t pull up any of your employees when you’re scheduling them to a job. Buggy app not designed for successful businesses. Maybe just start up businesses. **Developer response:** Hello "Fielddsucks", If you are a Fieldd customer, we’d love to assist you in resolving any configuration issues, especially if you’re having trouble selecting a date and time- sounds like a simple setup problem. However, we couldn’t find an account registered under this name. It seems like there’s some frustration behind your review. If you're a real customer, we're more than happy to help- just message us. If this is spam, we kindly ask for you to leave us alone as we continue to provide software to support successful businesses. ### 5/5 — ROI is insane *2024-08-20* I have to write a review for not only the support team, dev team, and executive team at Fieldd but everyone in that office! They’ve helped my business grow significantly and I wouldn’t be here without them!! Their features are amazing and make my life so much easier. It allows me to focus on things that matter most in my business. Their SMS targeting campaigns are a real treat. The ROI I’ve received from sending those campaigns has been mind blowing and greatly contributes to my revenue goals. Fieldd is the best. My favorite quote of the year while using Fieldd, “Not using Fieldd cost me 6k”. True story. **Developer response:** Thanks for your glowing review! We're happy to have you. Please reach out if we can help you in anyway. ### 5/5 — Love the app *2024-08-06* With fieldd, I can now easily track my appointments, manage invoices, and cọmmunicate with my team all in one place. This app has simplified my business operations dramatically. **Developer response:** Hi Pitre, Thank you for your feedback🤩 ### 5/5 — Things are easy again *2024-08-05* fieldd is a fantastic app. As a mobile mechanic, it's made my day much easier. This app does it all. **Developer response:** Thanks for your review Denver, we appreciate it! 🤩 ### 5/5 — 5 stars *2024-08-04* I was a long time housecall pro user, fieldd called me, and I can't believe I didn't know about this app sooner. All the issues with housecall, are solved by fieldd. fieldd is way cheaper and does so much more. ### 5/5 — I save hours each day *2024-08-02* fieldd has made managing my business tasks effortless. From scheduling appointments to tracking staff performance, this app handles it all with ease. I highly recọmmend it to anyone looking to streamline their operations. 🤗📱💻 ## Most critical reviews (10 lowest-rated) ### 1/5 — TERRIBLE COMPANY AND APP *2026-06-05* Customer service is nonexistent you will never ever ever ever ever be able to reach anyone there. None of the phone numbers or chat support options actually work I’m not even sure if this is a real company or some sort of data harvesting thing.. Not only that, but I use this for about a month and the amount of bugs in the software was staggering. Not to mention that the app was down for about four hours during the day every single week since the time I signed up. Completely embarrassing to tell customers that you can’t book them or take their payment because your app isn’t even working. The last straw for me was when they started messing up our payments and that was enough. Take a look at how they are completely dismissing all of the reviews in their replies I wouldn’t be surprised if all of the real reviews are fake. If you do one or two detail details a year this app might work for you, but if you do anything more than that, you are setting yourself up for a lot of sleepless nights and lost Money. ### 1/5 — Don’t waste your money and time *2026-04-21* Stuck with them for a year, because they refused to give me refund after I found out it is a startup in the testing stage. Read carefully their terms and conditions before you pay them and store all your business information in their cloud base - they didn’t take any responsibility at all. **Developer response:** After a year of using us, still calling it ‘testing stage’ is impressive. Glad we held up that long. Cloud-based is simply how modern software works today but, if anything felt unclear, support’s there to actually help, not just the terms page. ### 1/5 — UPDATED: They are NOT trying *2026-03-24* Update: this app has been down for an average of four hours every single week during peak working hours since I’ve used it. DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS COMPANY WITH YOUR BUSINESS IN ANY WAY SHAPE OR FORM I CANNOT SAY THIS ENOUGH. They never answer the phone. They never respond to customer service chats. They never help in any way shape or form. To make matters worse, they’re even playing with our customers’ money and at that point I had to get out immediately. I’m not sure if this is some kind of Shell company scam or what but do not sign up for this service you have been warned anything that happens to you after this point after reading these words is 100% on you. ———————- I think they are trying. But this may not be ready for prime time for real companies. Seems like a very young small developer. Customer service is atrocious. They almost never respond to the chat. Promise things and fall through then disappear. Say they’ll get back to you and never do. No phone number to call. Also, so many bugs. Sometimes features just don’t work. If you have a side hustle and don’t need something that works 99% of the time then this is honestly great. But it’s overpriced for that. Otherwise idk. I personally wouldn’t recommend it. Needs more development and I’m sure they’ll get there. Just not ready now. Will be switching. ### 1/5 — Slow and incredibly unupdated *2026-03-13, version 4.2.22* Barely works, barely gets by. Leaving this app asap. My company deserves better. ### 1/5 — Don’t waste your money and time *2025-12-22, version 4.2.20* Used for a year, in my opinion it is a startup in the testing stage, read carefully their terms and conditions before you pay them and store all your business information in their cloud base. ### 1/5 — Jason *2025-12-11, version 4.2.20* How to even contact support. There is none so you can’t cancel. This is terrible. There is no way to contact you once you get your card. Except cancel the card ### 1/5 — Terrible *2025-11-17* Continued to charge my account after requesting them to stop. not only that but you have to book an appointment to get in touch with anyone there. Whether it’s a question about something small or big you need to set up a Google meets call in advance. It’s expensive. Annoying. And can be overly tedious and complicated to set up. **Developer response:** Billing doesn’t continue after cancellation is completed. Calls are optional, support is available via (live USA human) chat. If something wasn’t closed properly, we’ll fix it fast. ### 1/5 — 0 Star *2025-10-02, version 4.2.13* Paid for the service tried to use it too similar to what I already have and was not happy with the user interface asked for a refund because I was not satisfied, and they refuse to give me a refund if I could give negative stars I would. ### 1/5 — Guys are a nightmare *2025-08-09, version 4.2.9* These guys are complete a holes. The owner himself called me on my personal cell phone threatening me over leaving a bad review that he deserved. Then, they tried to force me into signing a completely illegal contract to “removed my review” in exchange for a refund. ### 1/5 — Terrible app *2025-06-23, version 4.2.6* It banned me right when I signed up and now I can’t access my account this app should not exist! ## Most praised reviews (10 highest-rated) ### 5/5 — Great! *2026-07-25* We highly appreciate the responsiveness and professionalism of Fieldd’s support team. It’s clear they are dedicated to platform growth, and we look forward to leveraging their upcoming system updates. ### 5/5 — Banger CRM *2026-06-05, version 4.2.24* The app is great, but if you’re not using the CRM you’re missing out! Total game changer. ### 5/5 — Great support and robust customization. *2026-05-13* If you run a service business Fieldd is such a great option, the booking flow customization is robust and has the cleanest user experience out of all the softwares i’ve tried. Support is quick and helpful, highly recommend! ### 5/5 — Best CRM for car detailing *2026-04-21, version 4.2.24* This is by far the best CRM for routing scheduling booking and over all sleekness. ### 5/5 — The best out there *2026-02-19, version 4.2.20* Jobber is overrated Housecall pro is dead And everything else is a waste of time and energy. Get dialed with Fieldd, seriously bro. Grow up and pull the trigger. ### 5/5 — 10/10 *2025-03-23* Adam, the sales guy was super super nice and helpful to all my questions even at 1 in the morning. I really appreciate that! not only that but the app overall really helped me up my business on every single aspect down to marketing and online booking and tracking numbers I can’t keep track of, this app has ALOT of great futures for mobile detailers or any mobile business. **Developer response:** Appreciate this, seriously. Adam’s known for going above and beyond, glad he came through for you. Love hearing it’s helping you run and grow the business, that’s exactly what it’s built for. ### 5/5 — The best *2025-01-11, version 4.1.15* Love it. Thanks for making a great app for our cleaning business. ### 5/5 — Exceptional Platform and Outstanding Support *2025-01-03* Fieldd has been a game-changer for my business! The platform is user-friendly and packed with features that make managing operations seamless. I recently encountered an issue with a third-party integration, and the support team went above and beyond to help troubleshoot and resolve it. Their professionalism, patience, and dedication were exceptional. It’s rare to find such high-quality support. I highly recommend Fieldd to any service based business looking to streamline their operations! **Developer response:** Thank you OzzyG28! Looking forward to seeing your business thrive on fieldd!! ### 5/5 — App and feedback/support is great *2024-09-09* I had an issue when switching over with an integration with quickbooks and I couldn’t get it figured out on my own Fieldd support helped out very well and very promptly and I couldn’t say more about how helpful and how amazing this platform is. **Developer response:** Perfect! Thanks! We appreciate you! ### 5/5 — Awesome!!!! *2024-09-05* I’ve been working with Fieldd for a while now, and I have to say, they’ve really impressed me. Their team is super responsive and actually listens to what you need, which is rare these days. The product has been a game-changer for us easy to use and has saved us so much time. It’s clear they care about their customers and put effort into making sure everything runs smoothly!!!! **Developer response:** Thanks marscernas, you're awesome! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*