# FieldPulse — user reviews > 31 indexed App Store user reviews of FieldPulse by Flicent Inc, rated 4.03/5 from 113 ratings. - Source: https://appshunter.io/ios/app/fieldpulse/id1575955293/reviews - App overview in markdown: https://appshunter.io/ios/app/fieldpulse/id1575955293.md - Rating breakdown: 5★ 79 · 4★ 3 · 3★ 4 · 2★ 2 · 1★ 19 ## Newest reviews (10 of 31) ### 2/5 — Not ready *2026-02-27* If you’re looking for a rock solid, productivity boosting software, this isn’t it. If you’re looking to have your team spend 2 years developing work around processes for its obvious shortcomings, this is the one for you. I’m hiring an additional employee to handle the additional workload this system has created in our business. It tries too hard to be all American at everything, but falls way short on the 80% of the efficient meat and potatoes interface between estimator, office, and install tech each day. Fundamentally flawed database from the ground up. Look elsewhere ### 2/5 — Maps is wrong *2026-01-09* If there is a suite in the address, it takes you to the wrong address in maps. Whereas Google calendar opens maps to the correct address. I have already called about this problem ### 5/5 — Please add a dark mode. *2024-07-18, version 2.14.5* Love the app but the bright white can be harsh. Please add a dark mode. Thank you! ### 4/5 — Was good till the update *2024-06-27* Was doing good till the latest update. When I click on an address to navigate it brings up a white screen. Please fix ### 4/5 — To developer *2023-12-28* App is pretty good but I have a couple of things to recommend. One being auto correct, sometimes autocorrect doesn’t work and it will autocorrect to a word that not even English. Secondly, my techs and feel that comments and field notes should be editable. There are times where we need to edit our notes for spelling and or grammar mistakes. Also, there are times when I need to edit a comment if there was additional scopes of work performed on that same day. PLEASE help us out and make this available in the next update. ### 5/5 — Well built! *2023-10-23* Customer support is spot on! They definitely have a contractor on staff who is navigating the software engineers. Seem to have overcome many of the limitations that other software packages have. Plus it can keep up with how fast I can click my mouse, that’s a huge benefit! ### 3/5 — Works good need some improvements *2023-09-29, version 2.14.1* Hoping we can get a sales dashboard yearly monthly weekly ### 1/5 — Dont recommend *2023-07-11, version 2.14.1* They dont have support team. Be aware ### 5/5 — Great support *2022-07-28, version 2.9.0* The app is very handy and any issues adjusting are solved promptly by the very helpful support staff ### 5/5 — Very handy app. *2022-04-19, version 2.6.0* This app has saved us time, we moved away from paper base dockets and in-office data entry, they have a really good support team. ## Most critical reviews (10 lowest-rated) ### 1/5 — Google Login *2026-02-28, version 2.15.3* Can’t use it. Why limit logins to google? Stupid!!!!! ### 1/5 — Terrible service *2025-11-13, version 2.15.1* The customer service is worse than the actual software and phone service and that’s saying a lot. Do not waste your time. ### 1/5 — Poor software *2025-06-26* The app has all the basics of what could be a good field service app. The app is constantly closing out, constantly glitching and deleting my data, and I’ve had to delete the app and sign back in just to load a simple work order ### 1/5 — Bait and switch *2025-05-30* Let me start off by saying that the sales guy was a pleasure to deal with super nice guy super convincing easy to talk to. As soon as I signed up for the service that all changed customer service is horrible. From the trainers to supervisors to the people who just answered the phone, they are arrogant. Unpleasant to talk to and make you feel like it is an inconvenience that you are even calling them. I cannot say one good thing about anyone in customer service. First, I requested a change within days of signing up and they didn’t want to change it until finally I threatened to leave a negative review which got their attention and only then they made the changes. With those changes was a credit which was also a huge struggle to get fully credited towards the account. Field pulse could care less about your success. They are only in it to take your money. That’s why they force you into a contract. Think about it, if their service was that good they wouldn’t need a contract. The contract is to lock you in to a bad situation with their customer service. Our account never went live nor did we ever use any of their services and so far I’ve already paid out-of-pocket over $500 and now they want close to 1000 for me to cancel the contract. DONT DO IT!!! You’ll regret it too. Also worth mentioning I’ve been asking for a cancellation amount and invoice so I can pay it and Andrew Jones literally threatened to send me to collections. This is the type of treatment you get at field pulse. ### 1/5 — They broke the app *2025-02-28* This used to be the single best field service app ever and then something changed and they disabled every feature that you need to use the app. They essentially decided it’s going to be a desktop only tool and now I can’t find any Client records whatsoever unless I know the first and last name of the client, I cannot look them up by address by phone number by neighborhood by estimate number. There is no way to find people so many things are broken in this app now. I think the company sold themselves to someone else and they couldn’t support the traffic that it had and they had to cut features, but it is essentially unusable if you are a field workers company. ### 1/5 — Custom service *2025-01-27* I emailed them 5 days before renewal to cancel and they still held the payment out on renewal date. I have contacted customer service about the renewal and receiving a refund. They called me to find out why I was cancelling, they told me I would receive a call within a day and never received a call back. There is no number to call, you can only deal with online chat. Horrible service! ### 1/5 — Hate it *2024-10-21* Parent company requires us to use this app. We’ve been working through it all day. Just isn’t deigned around a construction business. Since it’s trying to be everything for every business it’s way to bloated and cumbersome. We could literally eliminate 70% of the features that don’t pertain to our business and requires us to do triple the amount of steps as our old app. And it lacks a few things we need. For instance, I cannot take pictures from inside the app to upload to our servers I have to open the camera take a picture the use the app to search the phone to find the picture. Do this for every picture it takes too much time. Corporate really screwed up switching to this instead of paying someone to build one specifically for us. ### 1/5 — Poor Customer Service and software *2024-05-02* Software has many bugs. Always crashing and losing customer data. Support team never responds and offers any help. For the inflated price they charge it is not worth it. Many other great software system out there. I would recommend Housecall Pro or Jobber over FieldPulse. I should have known not to use this software when I had to beg their sales team to setup a demo. They always made meetings then cancelled them with no notice or explanation. It was as if I was too small of a business for them to care. MAJOR red flag I should have listened to. ### 1/5 — Let down. *2024-04-17* As far as I can tell, this app doesn’t work very well at all. Freezes on push notifications screen now, every time. But even before, when it did work, not nearly as maneuverable as advertised. ### 1/5 — I do not advise *2023-09-01, version 2.14.1* Tried this service, gave a trial version for a week. This version was heavily truncated, but everything worked quickly. By the end of the trial period, sellers began to call, I showed several reasons why I could not fully test the system, there was no access to sending invoices and accepting payments. To which I was convinced that everything would work as well as in HouseCall Pro, only cheaper. Considering that one function in HCP was blocked for me, I decided to purchase by paying $ 459, everything from that moment the support service was removed from this service, literally on the first day of work, problems with sending invoices began. There was a situation when a client, having paid for my services, asked for an invoice on the spot, I tried to send it to him for 20 minutes, but the interface was so confusing after connecting other functions that I had to create a job in HCP and send an invoice via HCP, as a result, after repeated calls, it turned out that from the beginning I had to set it up in the desktop version. When I tried to set up payment, they began to offer me credit cards instead of doing the main and necessary service for me. A week later, I was still not contacted about the payment service and I decided to abandon FP. I contacted them by phone and they accepted my requirements, but then the fun began. I asked several times if additional steps were required, to which I was assured no. A month later, I was contacted by a specialist from the payment service and requested documents, I was surprised and said that I no longer needed their service and refused the services. He thanked me for letting him know. And for four days they began to write off money from me for their service. Please! And then they poke me their user agreement. Yes, this is the worst CRM system, I do not recommend them, they are not conscientious and not quality service providers. ## Most praised reviews (10 highest-rated) ### 5/5 — MY LIFE SAVER *2026-02-13* Idk how I was functioning before this. This app and company has been such a relief to my business and keeps everything so organized. I could go on and on about this platform but honestly, you just have to look for yourself. You won’t be disappointed. ### 5/5 — When you are ready to grow your service company *2026-02-13* This app isn’t for everyone. If you don’t want to grow your business, don’t want to make more money and do it with less effort, don’t want to wow your customers, then stick with what you’ve got. ### 5/5 — All-in-One Field Service Management Done Right *2026-02-13* FieldPulse makes it easy to manage jobs, scheduling, and customer communication all in one place. The app is intuitive and the team ships improvements consistently. If you’re running a field service business, this is worth checking out. ### 5/5 — Clear path is a game changer *2026-02-13* FieldPulse is a great software made even more incredible by the recent release of clear path. The feature lets my office team create our own workflows and then a “focus view” in the app makes it sooo easy for the techs to know capture all job and customer information. Seriously the best hvac software I’ve ever used. ### 5/5 — I love field pulse *2026-02-13* FieldPulse has streamlined my entire business in one platform and made my company so much more profitable. Cannot say good enough things about this. Also the support is INCREDIBLE ### 5/5 — Owner Op *2026-02-13, version 2.15.2* Great platform amazing support team and customer support! ### 5/5 — Great - super easy to use *2025-07-25* FieldPulse is a great solution for my HVAC business - my team has been able to get on the same page and scale with ease because of the FieldPulse web and mobile app. Anytime we need support their help team is always eager to jump in. ### 5/5 — The best platform *2025-02-25, version 2.14.8* FieldPulse is a great platform that has helped my business tremendously ! ### 5/5 — Great idea??? *2024-10-29* App is great! So easy and very quick to learn. But only request I have is there anyway we can add something to be able to track milage and inventory ? ### 5/5 — Great App if your looking to grow and streamline your process ! *2024-08-22* Customer service go’s above and beyond. Not complicated to learn. If your starting a franchise they have you covered very cost effectively. I highly recommend ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*