# FieldRoutes — user reviews > 138 indexed App Store user reviews of FieldRoutes by PestRoutes LLC. - Source: https://appshunter.io/ios/app/fieldroutes/id1583053577/reviews - App overview in markdown: https://appshunter.io/ios/app/fieldroutes/id1583053577.md ## What do users think of FieldRoutes? Overall sentiment: negative **Pros** - 🚀 Great app to manage routes - 👍 Easy to use interface - 💡 Helpful mapping and navigation features **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow loading and saving of data - 🔄 Resets data when switching apps or locking device - 🗺️ Confusing map layout and navigation **Commonly reported bugs** - App crashes when switching between screens - Data loss when device goes to sleep or app is minimized - Inconsistent behavior when adding products and services - Unreliable GPS and navigation integration **Most requested features** - Ability to customize map views and pin sizes - Offline mode to work without internet connection - Improved product entry and management - Faster syncing and saving of data ## Newest reviews (17 of 138) ### 1/5 — App needs a lot of work *2026-05-12* Very disappointed with the FieldRoutes mobile app for lawn chemical businesses. The system seems heavily geared toward pest control companies, making it difficult to properly set up TDA lawn care mix rates and applications. We’ve had to spend countless hours adjusting customer information and trying to make the software fit our operation. While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field. The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business. **Developer response:** Hi, Would you mind sending an email to nadolewski@fieldroutes.com with more information? I'd like to know what version of the app you are running and on what device. Thank you! ### 2/5 — Routes loading *2026-05-12, version 1.22.3* I’ve been using this app for 3 years now and recently I haven’t even been able to load up my route for the first two minutes I’m using it ### 1/5 — Broken *2026-05-02* Pinpoints occasionally do not match up with the actual location of the home at all, an example is when I had a pinpoint telling me my next stop was down the block, my gps had me drive over an hour to the next city because that’s actually where the address was. Why does the app always gotta refresh every single time I take my eyes off of it for even a millisecond, wasting so much of my time, time I cant ever make up, waiting for the app to do something that any other app does in the background in a non-disruptive way? Why does the dilution rate calculator ask me to enter a percentage and make it seem like it will automatically change it to a decimal for me if it doesn’t!? Don’t tell me to enter a percentage if the app wants decimals. **Developer response:** Hello, thanks for the detailed feedback, let me take these one at a time. On the pin not matching the actual address, that mapping data comes from Google rather than something we control directly, it's possible the address was entered slightly off on our end too. Could you send me the specific address and what the pin showed vs. where it actually was? That'll help us figure out if it's something we can fix on our side. On the app refreshing every time you switch away, we're working on a fix so the app holds your place better, that's on track for this summer. The dilution rate calculator issue is a new one for us, could you email me at nadolewski@servicetitan.com with your device and app version so we can look into whether it's asking for the wrong input type? ### 2/5 — Buggy *2026-04-21, version 1.22.3* Please fix map view. I’m sick of having to zoom in from the scale of the entire globe just to see my route on the map. You have to constantly do it. It also just can’t run in the background and has to reopen every time you open it up. ### 1/5 — Password/Account recovery difficult *2026-04-21, version 1.22.3* I see there's a forgot password link, but when I have all my login details written down and Field routes still doesn't log me in because my username is "invalid credentials" it makes me frustrated ### 1/5 — Map view is not working *2026-04-20, version 1.22.3* I been having this issue for weeks now. I’m running the latest update. When I switched to map view it shows the entire continent and I have to manually zoom in the worst thing is that as soon as I exit one of the appointments it goes back to showing the entire continent. Please fix this issue immediately ### 1/5 — Map view is messed up *2026-04-19, version 1.22.3* Updated app to most recent version using an iPhone 15 pro and when I view route on map view it’s zoomed way out showing the entire North America ### 1/5 — Current bug im experiencing fixed and I will give 5 stars I swear *2026-04-09, version 1.22.2* Whenever I put the map option to see how far my stops are the map super zoomed out across the earth globe making have too zoom to see my stops it makes our job so dificulta pls take care of it ### 1/5 — Fix the bug *2026-04-07, version 1.22.2* The maps are zoomed out all the time fix that shi. It’s annoying having to zoom in every time I finish a stop ### 1/5 — Get your trash together *2026-04-06, version 1.22.2* App is literal garbage, crashes all day while im using it and will even make other apps on my phone slower mid route when I’m trying to get to the next customer. I understand wanting to make money but what’s the point of having an app thats difficult to use? ### 2/5 — Zoomed out map *2026-04-03, version 1.22.2* The app needs a fix. When trying to look at your route through the map. It’s very zoomed out and you are forced to zoom in very slowly to see the route. Many of my pest control coworkers are having the issue as well. Please fix! ### 3/5 — Please fix this *2026-04-02* Just two things could really improve my experience with this app. 1: please fix the route map zoom level after reloading. When I click into a contact and then back to the map it reloads at maximum distance (seeing all of North America). If it could stay zoomed to the level that is good for seeing my entire route and not having to zoom all the way back in each time I reloaded it that would be very helpful. 2: In the Route map view, please add a way to see if a call ahead is needed for a contact. When you click on a number from the map and the contact information card appears, call ahead info would be very helpful somewhere on there without having to click into the contact or find it in the list view. Also another small thing: stops on the route map view are numbered, but they are not numbered in the list view. Could we have the numbers show for the list view as well?This would help with organization and quickly identifying stops when switching between views. Please consider these quality of use fixes Thank you! **Developer response:** Can you please write to me at nadolewski@servicetitan.com describing the issue in more detail? What version of the app, what device you are using. Thank you! ### 3/5 — Maps show world view *2026-03-29, version 1.22.2* Usage of the app is pretty straight forward. Has issues with the map always being in world view when switching between list & map view for appointments. Zooming in constantly is just to be able to go to your next closest stop isn’t very efficient. ### 2/5 — Terrible app, decent website *2026-03-27* Never have issues with the website itself, something must be off on the mobile app side of it. Currently load times are abysmal at best (taking up to 5-8 minutes to load routes. The website actively loads and has no issues while the app continuously says “no internet connection” while simultaneously using the website to navigate. The recent issue is loading other technicians routes, it times out even while on wifi. **Developer response:** Can you please write to me at nadolewski@servicetitan.com describing the issue in more detail? What version of the app, what device you are using. Thank you! ### 1/5 — Garbage *2026-03-25, version 1.22.2* With every update it seems to get worse. After this most recent update, every time I click to view the map of my route it zooms out to view the whole continent. It’s quite frustrating having to zoom in every time I want to check my map. ### 1/5 — Awful don’t use *2026-03-24, version 1.22.2* I use this for work and this app is a living nightmare, it makes it difficult to navigate, crashes to much, drains your data while using plaint internet connection terrible in the process. Don’t recommend to big company’s out there ### 1/5 — Not good so far *2026-03-20, version 1.22.1* I’m new to this crm. I’ve logged into the app once successfully and since then it keeps saying there is no network connection. All my other apps work fine. 🤷‍♂️ ## Most critical reviews (10 lowest-rated) ### 1/5 — Issue after issue *2026-07-31* If I could do zero stars I would. I’ve seen people leaving reviews about the issues I’ve also been having and someone asking for an email or a soon resolution. Unfortunately nothing has been solved even after sending them an email and being told they’d get back to me. The app crashes every single time it’s left in the background. It’s really annoying and adds up to a lot of time by the end of the day. I have to sit several minutes waiting for routes to load just for it to crash and zoom out. I truly hope they get an update out soon. It’s making efficiency impossible **Developer response:** Hello, I'm sorry, both for the issues you're running into. On the crashing when the app's in the background, we're working on a fix so the app holds your place better, that's on track for this summer. The map zooming out on load has a fix that's already shipped and one more piece finishing up in testing now, so you should see that improve soon. Route load times should also be better with recent updates, if you're still seeing slow loads that's worth a fresh look. Please email me directly at nadolewski@servicetitan.com and I'll personally make sure you hear back this time. ### 1/5 — Poor design *2026-07-18, version 1.23.3* App does not work offline as advertised. This is HUGE due to working in an area where cell service is limited. Entering airplane mode and turning off the WiFi as the documentation says, does nothing. I am greeted with a long loading notification follow by a failure to load appointment. ### 1/5 — Issue after issue *2026-07-10, version 1.23.3* If I could do zero stars I would. I’ve seen people leaving reviews about the issues I’ve also been having and someone asking for an email or a soon resolution. Unfortunately nothing has been solved even after sending them an email and being told they’d get back to me. The app crashes every single time it’s left in the background. It’s really annoying and ads up to a lot of time by the end of the day. I have to sit several minutes waiting for routes to load just for it to crash and zoom out. I truly hope they get an update out soon. It’s making efficiency impossible ### 1/5 — Worst work app ever. *2026-07-07, version 1.23.3* This is hands down the worst app for work and or routes ever, that I have had to deal with. Bar none, crashes every other stop if not more. Don’t use it. Find another app ### 1/5 — Buggy mess *2026-07-01, version 1.23.3* I have to constantly reinstall this app multiple times a week becuz it’s too incompetent to just work. Nothing in this app works as intended. I can’t even scroll through my options on my routes it’s just frozen there half the time. The other half of the time I’m sitting there while it’s buffering just trying to load my routes for the day so I end up having to sit here and waste my precious time trying to find my work for the day. Been using this app for over 2 years and couldn’t possibly in my right mind ever recommend this MESS to anyone. And I’ve used both android and iPhone throughout so I don’t know what excuse they have for their app . ### 1/5 — My reviews are ignored *2026-06-18, version 1.23.2* This app crashes every single time without fail if you try to take a phone call while using the app. If you’ve spent 30 minutes writing out an extremely detailed report for the EPA, all of your effort will be lost and need to be redone if you spend more than 10 seconds in any other app. It also automatically zooms out to encompass the entire freaking world anytime you back out of an appointment. Every time I try and input new equipment on an initial service, every device I submitted is deleted by the next service, yet still says that it’s already present if I try and scan it again. This is the worst app I’ve ever used, I’ve been using it for six years and it’s changed its name twice, never once has it gotten any better. Every update makes it worse. ### 1/5 — It’s fieldroutes *2026-06-15, version 1.23.1* FieldRoutes has sucked for years, the connectivity is god awful and has never worked well in the past 7 years of using it. It is what it is. ### 1/5 — App is very unreliable *2026-06-02, version 1.23.1* The new update has some nice features. But it would be even nicer if the app didn’t crash before I was able to load any appointments. And if the connectivity was better. That little spinning circle keeps spinning and spinning and spinning for minutes before I’m able to do anything. ### 1/5 — Constant crashes and reloads. *2026-05-29* This app is pretty bad. I can’t switch to another app and then back without it crashing and reloading. And it will crash and lose all of my notes and material entries. I have to constantly save like my life depends on it. Also if you’re out service this app is basically useless. It constantly looks for a signal and freezes you out for up to 5 minutes. Also the map as a feature where it will constantly zoom out and show you the whole country which is cool except I’m in California and I don’t have accounts in Florida. It’s even better when I’m looking for my next account and then it zooms out to show me the whole country. Neat! **Developer response:** Hello, we are addressing this with a fix to our offline mode and with an update to how we maintain app navigation. This should solve both of your issues. As far as the map defaulting to fully zoom out, we are also addressing this as soon as possible. Please email nadolewski@servicetitan.com if you have more issues. ### 1/5 — App sucks *2026-05-28, version 1.23.1* This app sucks!!! I miss the old pest route. This app is constantly crashing and support is the worst. YALL THIS APP SUCKS USE SOMETHING ELSE ## Most praised reviews (10 highest-rated) ### 5/5 — 11 year tech *2026-01-09* This app was my first ever to touch when I first got in to pest control Career over the years I went to other pest controls and finally came back to this one it’s really great app works well very simple like it supposed too. I just ask if the app gets a little fixed on the lower power usage though it doesn’t like when it’s on kinda lags even when I’m on the docs to grab a observation photo on acc. The best part i love about this app is the maps can be more efficient going to the close acc possible. We should have the ability to search our customers on the catalog and also add on a customer to our route of the day which could be really awesome if added. **Developer response:** Hey Brandon, this is actually possible to do from the Customers tab if you have scheduling access. Reach out to your system admin to make sure you have that access. You can also email me directly to nadolewski@fieldroutes.com. We care about these reviews and we want to fix these issues for you. I will get you a knowledge base article that explains the above. ### 5/5 — Great app use it everyday *2025-08-07, version 1.19.3* Only thing is when you cancel an appointment it says Appointment Canceled Successfully! But it remains there it should ago away after 3 sec ### 5/5 — Work *2025-05-24, version 1.18.1* Great app Does everything that I needed it too ### 5/5 — Office Manager *2025-03-31, version 1.17.6* Great App! So easy to manage. Would recommend ### 5/5 — Great App *2025-03-31, version 1.17.6* This is a great app to use and super easy. Helps me keep my routes organized which saves me a lot of time. ### 5/5 — Regional manager *2023-03-31* I’ve been using the app for almost 3 years and it works great. I’ve worked with this program between two different pest control companies no issues. I also work on the backend which is also very easy to learn and easy to navigate through. ### 4/5 — App suggestions *2026-07-09, version 1.23.3* This isn’t a review, but instead suggestion. Can you incorporate a completed and incomplete section under my routes so that you can hide and show the stops you completed that day to make it cleaner while going through your day? ### 4/5 — PLEASE FIX *2026-06-08, version 1.23.1* Please for the love of god make it to where you can select as many photos as you want to post/upload instead of having to select each one individually/post separately one at a time. Would be such a massive QOL fix for this app. ### 4/5 — Map *2026-03-31, version 1.22.2* Please fix the map issue, it zooms out all the way and is soooo laggy. this problem only came with the recent update! ### 4/5 — Showing me the whole world map instead of my area of route *2026-02-09, version 1.21.2* Please make it to were it shows your route area again instead of showing the whole world map when checking and seeing your stop locations --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*