# Figure Fantasy — user reviews > 142 indexed App Store user reviews of Figure Fantasy by Flow Technology HK Limited, rated 3.93/5 from 624 ratings. - Source: https://appshunter.io/ios/app/figure-fantasy/id1581721115/reviews - App overview in markdown: https://appshunter.io/ios/app/figure-fantasy/id1581721115.md - Rating breakdown: 5★ 393 · 4★ 51 · 3★ 39 · 2★ 25 · 1★ 116 ## What do users think of Figure Fantasy? Overall sentiment: negative **Pros** - 🚀 Excellent graphics - 🎨 Unique character designs - 🎮 Engaging gameplay - 👍 Generous with rewards - 🕹️ Fun idle mechanics **Cons** - 🐛 Frequent crashes and freezes - 🔒 Lack of customer support - 💰 Heavily pay-to-win - 🔍 Unclear progression systems - 💬 Annoying chat/pop-ups **Commonly reported bugs** - Login issues after account migration - Disappearing/lost account data - Purchasing bugs and item delivery failures - Constant downloading/loading issues **Most requested features** - Ability to disable chat - More F2P-friendly progression - Rerun of past collaboration events - Better account recovery options - Controller support ## Newest reviews (15 of 142) ### 2/5 — Purchase not working *2025-07-29, version 3.207.1153* I can’t purchase anything… ### 3/5 — Purchase? *2025-07-18, version 3.207.1153* Literally won’t let me purchase anything which says all I need. Game is actually good in my opinion. Other than not being able to purchase anything. I’m going to lose out on an s character because of it. ### 3/5 — rerun collabs? *2025-01-07, version 3.207.1153* lost my old account which i had some anime collabs but i do miss my old figures , was wondering if there is going to be rerun on old collabs or new collabs with other animes!? ### 3/5 — Corrupted save file *2024-11-01, version 3.207.1153* Can’t access my account anymore! Tried my Apple login and I got reset to lvl 1. I spent a long time playing the game and now I’m being forced to start again! I took a break and I’m welcomed back to this! ### 3/5 — Lost my account *2024-10-27, version 3.207.1153* When log in on Apple Store icon it took me back to the beginning of the game what happened? ### 4/5 — Hope *2024-08-26, version 3.207.1153* They support the other languages too… ### 1/5 — Do Not Spend Money *2024-08-09, version 3.207.1153* Their customer service is non-existent. I’ve been charged multiple times and haven’t received the items I paid for. Unable to get a refund as I can’t contact the developers. ### 2/5 — Lost of progress *2024-07-20, version 3.207.1153* I haven’t play in a while do to being busy with day to day life and when I finally got to log on I lost all progress and have to start all over to lvl 1 and have none of the figures I’ve unlocked over the last 3-5 years of playing can’t even find what server I’ve played on and don’t want to hop threw all 40 servers to find what one I’ve been playing on. ### 1/5 — Account Isssue *2024-07-20, version 3.207.1153* I can’t no longer access my old account which I spent hours on. Very disappointed. ### 1/5 — Lost my account after the migration *2024-07-17* I loved this game, and a part of me still does, but after the migration I can’t get my old account back. I didn’t know if was happening because I took a break from the game. And when I came back I noticed the account I normally logged in with, all my stuff was gone. I’ve tried contacting them via discord and was told to use there email. I did that around 3 days ago, but some people have waited for almost 2 WEEKS. I’m desperately trying to get my account back, but I don’t know who to get in contact with to get it back. I’m still hoping for a response, I might even try to message them on there facebook account. But I don’t know anymore. ### 1/5 — Horrendously slow *2024-07-15, version 3.207.1153* With how stingy this game is about handing out summon currency it’s no wonder the community is dead ### 1/5 — Lost My Account *2024-07-13, version 3.207.1153* This game was fun but I lost my account ### 1/5 — Account gone *2024-06-12, version 3.207.1153* It has been awhile sense I played went to start again and my account is gone had spent money on the game refuse to restart from zero seeing as it’s a pain to upgrade anything besides the worthless starting characters had most of the figures minus the newest ones all gone if they give me back my account or all the characters to the pink star which was the highest you could get back when I left I’ll give it a 4 star only cause the chance to get all but 10 to that cost way to much money ### 3/5 — :( *2024-06-08, version 3.207.1153* Lost my account I had Miku as well and now I’m sad ### 1/5 — Account lost after new update with Flow. *2024-05-29, version 3.202.1153* I am unable to retrieve my account. I haven’t been on it in a long time. How am i supposed to get my account back?? ## Most critical reviews (10 lowest-rated) ### 1/5 — MIKU *2025-09-11, version 3.207.1153* How do u get Miku I must know ### 1/5 — No customer support *2025-05-16, version 3.207.1153* When migrating to FlowGame they eliminated the in-game customer support contact option and no response to messages on Facebook. The “contact us” link on their website does nothing. ### 1/5 — Lost account *2025-04-05, version 3.207.1153* I cannot log in to my old account after come back to play, but seems like everything change after update.. plss respond team.. ### 1/5 — Another iOS scam *2025-02-23, version 3.207.1153* Paid stuff gone ### 1/5 — Cant make purchases *2025-02-12, version 3.207.1153* For a game that relies on in game purchases not letting you make in game purchases, its pretty weird, hasn’t been fixed in like a year too. ### 1/5 — Game is broken *2025-01-24, version 3.207.1153* Trying to top up in game and it crashes the game, whats the point of the store then if you cant purchase anything!!!!!!! And you cant even purchase on the website because there no website with support!!! What is happening with figure fantasy!! SMH fix your game devs ASAP!! ### 1/5 — Great game but horrific support help *2025-01-14* So I just got back in the game 4 months ago and it logged me out and deleted all my links that my account was linked to. I’ve spent lots of time getting stuff u can’t get now. And I’ve contacted support 4 times for help in the last 4 months no answer at all. Even in the “ there discord “ no one has answered. It’s even worse when I found out they migrated stuff too which doesn’t really help anyone if they are not aware of it, Edit: now it’s been a year with no answer from the emails I’ve sent, even the “newer emails” I was told to email no answer. ### 1/5 — Unable to recover account *2024-11-24, version 3.207.1153* I recently downloaded the game to check out the new updates. But I went to log in with my account everything restarted and all my information was gone. Found out they did a update where u have to migrate ur account. And now I’m not able to contact them on their website to get all my info back ### 1/5 — How do I contact the devs? *2024-10-31, version 3.207.1153* My account for some reason doesn’t exist anymore? I’ve spent quite a bit of money on this game only for it to just vanish??? ### 1/5 — I USE TO LOVE THIS GAME *2024-09-27, version 3.207.1153* I spent several months on this game and spent nearly $100 in the app store when it had launched. Years later I never knew they did a migration and that my account and everything I had paid for and earned is now gone. Support doesn’t help either. From posting on the discord talking in game chat as well as emailing support about getting back my account I have not received any response. So if you play this game I advise you don’t use money because it feels like support is all but gone. ## Most praised reviews (10 highest-rated) ### 5/5 — My favorite game *2025-03-17, version 3.207.1153* Been playing every day since its release. I love this game. ### 5/5 — It won’t load says server busy *2025-02-03, version 3.207.1153* Please fix this error says server busy ### 5/5 — Tysm *2024-11-12, version 3.207.1153* I’m soooooo excited for this project to game launch out ### 5/5 — Controller support *2024-07-27, version 3.207.1153* Please add controller support! Excellent game otherwise ### 5/5 — Dark ace halo *2024-06-06, version 3.207.1153* Amazing game but I cannot log back into my original account and I’m not going to switch and I’m gonna lose everything from it week later you messed up my freaking account lost everything in it. All the figures. Almost everything now. ### 5/5 — It’s been awhile since I played *2023-06-20, version 3.146.1139* I have no idea if any of my units got power crept the last time I played was the rimuru event and a little bit of the next event so I prey im good ### 5/5 — Real Anime fans will enjoy a lot *2023-05-04, version 3.128.1135* I love how cutesy they speak. The lines are also exactly what I want! Great concept of figures being alive! Rates are Great. Game easy enough. Character designs are among the best and exactly what I want. Nice amount of different personalities and especially body types. Costumes are fire. Collab choices are PEAK ! ### 5/5 — Best character designs! *2023-04-28, version 3.128.1135* Whoever did the designs of the portraits & 3D designs of the characters in the game did a fantastic job! I think the figures in the game would also be awesome figures to collect in real life as actual figures! I hope actual real life figures of these will be made someday! This game gets a huge thumbs up from me! ### 5/5 — One of the best collection games *2023-02-02, version 3.128.1135* If you like the collection aspect of the gacha, this game is the best. It is also one of the most f2p friendly games out there, even though it has very clear distinction for rich players vs f2p. It has systems that are f2p obtainable, but only theoretically. Altho they do not get in the way of collecting and leveling the characters. ### 5/5 — I hope to see more Collabs *2023-01-31, version 3.128.1135* Please Please Please Add More Collabs I hope to see more Collabs I enjoy them --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*