# Fiix CMMS — user reviews > 41 indexed App Store user reviews of Fiix CMMS by Rockwell Automation, rated 2.80/5 from 18 ratings. - Source: https://appshunter.io/ios/app/fiix-cmms/id1391162398/reviews - App overview in markdown: https://appshunter.io/ios/app/fiix-cmms/id1391162398.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 8 ## Newest reviews (13 of 41) ### 3/5 — Log in *2025-10-28* Daily , sometimes twice a day I have to log into this app in order to receive notifications and to look at work orders. Please fix this so we don’t have to log in constantly **Developer response:** Hi Ryan, Thank you for the review and feedback. We have logged your feature request about push notifications for new work requests. We’ll keep you updated on this request! ### 3/5 — Closed WO *2024-10-30, version 1.49.0* Closed work orders rerun still open after a while. My understanding is when I close more than one or two work orders in a short time, they don’t get closed but come back still open after sync. I don’t have to keep coming back to see closed work orders are actually closed. ### 2/5 — Used to be good. Rockwell takeover has made it bad *2024-07-24* So I have been using FIIX since 2017. There’s been a lot of changes over the years but overall the experience has been pleasant. Started noticing ever since Rockwell has bought out FIIX that the app now constantly lags. You now have to login every day as it logs you out daily. That wouldn’t be a problem if it would tell you that you’re not logged in and go straight to the main screen. However, sometimes it will allow you to work as though you’re logged in, only to find an hour later that all the work you’ve done was for nothing as it requests you to login and doesn’t save what you’ve already done. Refreshing used to take only a second to update the system but now it can take a literal minute or two, or ten.. and it can sometimes go without refreshing due to wanting you to login again without stating it, so you’re staring at the little spiral for minutes hoping you’re not going to have to logout and back in and have all your work lost. We have been using their CMMS Professional for years but we may be looking at moving towards a different software. **Developer response:** Hi there sorry to hear you are experiencing this behavior. Since July we have made some performance improvements to the app to improve the sync times. For your experience with being logged out please reach out to support@fiixsoftware.com so we can help investigate and find a solution. Thank you! ### 2/5 — Liked the last version better *2022-07-07* I don’t like the fact that after the last update/version, the ability to see work orders from all techs is gone. Now, even with all filters on, I can only see my work orders. The last version had 6,7,8 pages going back several months with all work orders, be it open, closed, in progress etc. that you could view for troubleshooting etc. Please make it like that again. **Developer response:** Thank you for your review, please reach out to support@fiixsoftware.com so we can help investigate and find a solution. ### 3/5 — Part Add *2022-06-22* overall FIIX is a great product! The mobile app is decent but would like to see more features on it. Would be nice to have the ability to add new parts in under parts (from mobile app) and also ability to add a photo / picture of the part from your mobile device and upload it (much like what you can do on assets). This would make adding a photo of a part so much easier!!! Also Right now when you press the + button under parts it shows new work order. Instead of new work order it would be great to be able to add a new part instead. **Developer response:** Thanks for your feedback! We will share this feedback with our product team and add these items to the customer idea board for the team to review. ### 2/5 — Needs improvements *2022-03-09, version 1.33.0* Let me input data from the app. Like the desktop version. ### 2/5 — Not good enough yet *2021-07-08* I got used to the app. Never cared for it much, but it’s useable, however, with the latest updates, they took away to work order counts that showed the number of work orders you have, and I miss that feature a lot **Developer response:** Thank you for your review! We've brought back the work order count, if you're still unable to see it please reach out to support@fiixsoftware.com ### 3/5 — Handy, Needs Improvements *2021-07-07, version 1.27.0* This app could be the best tool in your toolbox but it needs some improvements. While it is handy and does what it’s suppose to it lacks a few key features others have mentioned. It needs to follow the same lines as the web page, being able to sort assets and parts by categories would be a benefit. The new update that lets you filter through work orders is a huge start in the right direction. Being able to customize the app and tailor it to your preferences as well would help. A resource library for manuals and forms would also come in handy. In general, the app works but could be dolled up for an all around better end user experience. ### 3/5 — Desktop is Awesome/App needs work *2021-07-06* Overall FiiX is top notch as a CMMS the desktop environment is very easy to use and navigate. The app is improving but is still pretty limited. With the most recent update they have given us the ability to see ALL work orders not just those assigned to the user or anyone that reports to that user. However the filter is broken. The only work orders you will see, even though you filter for a specific “status” are the Active ones. Any work orders that are part of the Pending category will not show up. You can find them just like always from the desktop and then change the status back to an active type so your technician can see it again. This is limiting for the technician who is active in the system and uses it to actually track the status of his/her work. You should be able to see any work order type that you filter for, thus the reason you filtered for it… **Developer response:** Thank you for your review, we will pass this feedback on to our product team. We've made a few changes since you've reviewed our app which should rectify some of the issues you mentioned. If you're still experiencing issues please reach out to support@fiixsoftware.com and we can assist you further. ### 1/5 — New app is not as good as the old app *2021-01-15, version 1.22.0* Please add the ability to see all work orders on the new app. As a maintenance supervisor I can no longer see jobs assigned to my team on the app. ### 3/5 — Its ok *2020-08-07* Its ok, the desktop version is 10/10 so maybe I’m just expecting too much from the app? Calendar view for the work orders would be the bomb. **Developer response:** Hi Alan, thank you for the feedback and the recommendation to add a calendar view feature. We have logged the feature request with the team that builds the app. We’re always looking to learn more about how we can improve the app, so please let our Customer Success team know if there is anything else we can improve on! ### 1/5 — Fiix *2020-06-16* The new app is junk. I have 40 w/o’s and see only 22. Have to go to a computer just to see all. Order is all screwed up on my iPhone. Have to download old app just to get thru the orders sent. Bunch of crap. Someone who never used the app must have programmed it. **Developer response:** Hi there, we’re sorry to hear that you are not able to see all of your work orders. Our support team will be able to resolve this issue for you. Please contact our team at support@fiixsoftware.com! ### 1/5 — Maintenance Supervisor *2020-06-04* Desk top version is good. The New App is bad. No calendar. As an administrator I can’t see work orders assigned to others. Closing work orders on this App is not user friendly. Much easier to use desktop version on a tablet or computer. Only thing useful with new App is putting in work requests. **Developer response:** Hi Ken, thank you for your review. If your team reports to you in your CMMS, you should be able to see their work orders. If this is not the case, please contact our support team at support@fiixsoftware.com. We would also love to learn more about your experience with the app to help us improve. Your Customer Success Manager will be reaching out to you for additional insights. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor mobile app *2025-09-29* Do not get this app go to someone else this app is complete garbage. Parts don’t load very buggy poor overall design not user friendly ### 1/5 — Will not open *2025-09-19* The app tried to open but white screens then closed. Please fix the app ### 1/5 — Cannot Even Login *2025-07-25* I can’t even log into the domain to text out the app. ### 1/5 — App keeps freezing *2024-07-13* When I click on a work order the app freezes and I have to close the app and open again , and If click on the same work order again it sometimes freezes again and this happens all the time and not just when opening work orders also when trying to close assets or trying to save the information I’ll be lucky if I can get one work order done without the app freezing . Also I can’t even see what I’m typing when writing on my notes or when adding details. So many bugs since this past update. It’s honestly frustrating since I have to use this app every day **Developer response:** Hi there, since you last wrote a review we have addressed these issues in the app. If you are continuing to experience issues, please reach out to support@fiixsoftware.com so we can help investigate and find a solution. ### 1/5 — Poor *2023-11-27, version 1.45.0* For every cycle I need to re-download software as it does not sync with the CMMS correctly ### 1/5 — Garbage app *2023-06-29, version 1.42.0* This app is horrible to use with a phone ### 1/5 — Company is a scam *2023-04-19* Their product is not very good. They hide how to cancel and try to get you stuck in an endless cycle of payments! Avoid this app and this company at all costs. There are better products out there. ### 1/5 — Fiix is NOT user friendly. *2023-02-23* I can tell you from recent experience, that FIIX on IOS is not reliable. It is not user friendly. The customer service you receive is not helpful, and our company has spent more time fixing fiix than actually fixing machines. ### 1/5 — Poor development on this app *2022-08-29, version 1.37.0* we can not see a lot of information, no BOM for parts and machines and we uses last app because this one have limited functionality ### 1/5 — Inefficiently designed *2022-04-11* The app is hard to use and confusing. you can tell it was designed by people who have never worked in maintenance before. It’s hard to locate the equipment your searching for. It’s over all redundant and inefficient. **Developer response:** Thank you for your feedback, we will share this with our product team. ## Most praised reviews (10 highest-rated) ### 5/5 — Loving it *2025-03-18, version 1.51.2* Keep up the excellent work ### 5/5 — Wow! *2020-10-13, version 1.21.0* Very excellent happy to use this great app ### 5/5 — Easy to use *2020-10-13, version 1.21.0* Extremely useful CMMS app, very user friendly! 👏🏼 ### 5/5 — Great app! Offline is super helpful *2020-09-08, version 1.20.0* Ideal for maintenance! ### 5/5 — Awesome!!!! *2020-05-26, version 1.16.0* Fiix is easy to use, and allows my technicians to focus on their work orders. ### 5/5 — Asset hierarchy *2019-11-14, version 1.10.0* The app is working smoothly. I was waiting for the asset hierarchy in the asset list and finally it’s added. Wonderful! ### 4/5 — Is there a way to download attachments? *2026-01-08, version 1.56.0* Is there a way to download attachments such as a user or maintenance manual of an asset so that every time I don’t have to download it again to read it? Some manuals can get quite big and take up quite a lot of data usage. ### 4/5 — Camera function needs work *2024-07-02, version 1.48.0* Add a photo function doesn’t use the volume up/down to capture which hitters usability. ### 4/5 — Freeze *2020-03-09, version 1.13.0* App keeps freezing on me, can't do anything. ### 3/5 — Log in *2025-11-06* Why do my technicians have to log into the app daily, sometimes multiple times a day ? **Developer response:** Hi Ryan, Thank you for the review and feedback. We have logged your feature request about push notifications for new work requests. We’ll keep you updated on this request! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*