# Files HD Pro — user reviews > 883 indexed App Store user reviews of Files HD Pro by Hian Zin Jong, rated 4.68/5 from 215 ratings. - Source: https://appshunter.io/ios/app/files-hd-pro/id380641055/reviews - App overview in markdown: https://appshunter.io/ios/app/files-hd-pro/id380641055.md - Rating breakdown: 5★ 172 · 4★ 21 · 3★ 4 · 2★ 1 · 1★ 9 ## What do users think of Files HD Pro? Overall sentiment: neutral **Pros** - 🚀 Fast downloads - 👍 Intuitive file management - 🔒 Secure browsing - 💡 Useful for downloading media - 👍 Great for iPad users **Cons** - 🐛 Frequent crashes - 🐛 Compatibility issues with iOS updates - 🐛 Download issues and errors - 🐛 Unreliable performance - 🐛 Buggy browser **Commonly reported bugs** - Crashes when opening media files - Fails to download files consistently - Loses browsing session and downloads when app is closed - Incompatible with latest iOS versions - Issues with file renaming and organization **Most requested features** - Add support for more video/audio formats - Improve file management features - Implement a way to resume interrupted downloads - Add option to adjust video playback speed - Improve integration with other apps (e.g. iCloud, Dropbox) ## Newest reviews (11 of 883) ### 4/5 — Good program, but needs improvements *2025-07-01, version 8.3.1* I really like this program. It works real well, but could use a few improvements. - The Search box needs to be fixed instead of scrolling with the file list. - Need to be able to delete files while in filtered search mode. - Need to be able to set length of time each picture shows in Slide Show. - The program usually crashes when viewing a number of animated GIFs one after another or trying to view them in thumbnail mode. - Need to be able to see file name while viewing images or videos. A toggle would be nice. - Sometimes Web browser won’t let you scroll all the way to the bottom and stay there. Upon releasing finger, the page scrolls back down. ### 4/5 — iPadOSでダウンロードできない *2021-10-23, version 8.0.1* iPadOSにアップグレードした後、 mp4等ダウンロードできず、アプリが強制終了します。 改善をお願いします あとブックマークしようとすると落ちます。 2020/03/31 追記 アップデートされ、iPadOS 13対応になりましたが、 ブックマーク編集時に落ちます。 あと、iPadOS13.4に上がってからDownload Imageボタンが 反応しなくなり、Web画像のダウンロードが出来なくなりました。 対応をお願いします。 2020/11/08 追記 バージョンアップされましたが、ブックマークのリンクを長押しすると落ちる不具合がまだ直ってないですね。それ以外は完璧です！ 2021/02/01 追記 Pixivの画像がダウンロードできません。 画像を長押しして『Download Image』ボタンが出てダウンロードしても画像が認識しないです。Add PhotoボタンでiPadの写真には保存できますがアプリの中にダウンロードしたいです。 2021/10/24 追記 iPadOS15になってから、ダウンロードする際に日本語が文字化けします。対応をお願いします ### 2/5 — Needs an update ! *2020-05-08, version 7.1* Hi I've been using your app from day one and after IOS 13 your app is no longer in the list of open with "" or share in app.. an email with an mp3 for example.. before I could open the mp3 file with your app and save my music in a folder.. now your app is not in the "open with list" anymore.. how hard is this to fix ? I sent you 3 emails .. Documents app is working fine and I do not want to switch as my go to app.. please add your app to the SHARE / Open with list thx Cenk Eroglu ### 5/5 — Great app as long as the updates, match iOS updates. *2020-05-08, version 7.1* I have been using this app successfully for a number of years, unfortunately late last year and early this year after an iOS update on the iPad Pro, it stopped working properly(wouldn’t play track, couldn’t add new tracks etc). I’m thankful it’s now been updated and seems to work perfectly again. I use this for playing music files for live performances and it’s been great. ### 3/5 — Dateien App Integration *2020-04-14, version 7.1* Der Download von Dateien funktioniert problemlos. Das Exportieren vieler Dateien in andere Apps ist jedoch mühselig, da jede Datei einzeln exportiert werden muss. Eine Integration in die Dateien App ist daher unbedingt notwendig. Bis dahin gibt es nur 3 Sterne. ### 5/5 — Works again *2020-04-10, version 7.1* Thanks ### 4/5 — Funktioniert wieder *2020-04-07, version 7.1* Lang hat's gedauert ..... aber nach dem März2020-Update funktioniert die App 6 Monate nach iOS13-Release endlich wieder wie gewohnt. Einen Stern "Schlechte-Laune-Malus" wegen der zu langen Schlafmützigkeit. Das darf bei Pro auch ohne Abo nicht sein. ### 5/5 — Very perfect app *2020-04-06, version 7.1* Thanks for publisher ### 5/5 — Still using it years later *2020-04-04, version 7.1* Newest update fixed what was broken and is now back to being one of my favorite file system application ### 5/5 — Fave file downloader *2020-03-26, version 7.0.1* Been using this for years. Best downloader in my opinion. Only bad part when a new iOS comes out the developer is slow lately to update the compatibility and have to wait months to update to new iOS so I can use the app and not have it crash the second I start it and not be able to watch or listen to my stuff. But finally updated to iOS 13 and its awesome. Please just speed up updating is the only bad thing I can say. Use it on iPhone too! ### 4/5 — Por favor urge una actualización *2020-03-21, version 7.0.1* Ya no da la opción de guardar un vídeo. Simplemente quedo como el Safari. Actualicen eso por favor. ## Most critical reviews (10 lowest-rated) ### 1/5 — The Worst app I ever had *2023-12-18, version 8.1* The worst app u will ever buy Inside the app you need to buy regularly again to block the ads ### 1/5 — К разработчикам верните деньги *2023-06-27, version 8.1* Здравствуйте я заплатил 450 рублей и ваша платное приложение не работает но просит повторно оплатить платную подписку уже на один год 459 рублей это как так заплати только за приложение и плюс плоти каждый год за подписку и неизвестно будет ли работать оно пожалуйста верните деньги за такой обман ### 1/5 — Promised No Adds if you Subscribe *2021-10-17, version 8.0.1* Was great.. until they stopped downloads and now have to subscribe. The subscription promised NO ADDS - FASLE. Continuous pop ups and taken to other sites. NOT HAPPY ### 1/5 — Approfittatore *2020-12-29, version 8.0.1* Anni fa ho comprato la versione PRO, pensando così di avere accesso per intero alle funzionalità dell’app. Adesso scopro che è stato anche aggiunto un abbonamento mensile se si vuole fare un determinato numero di download. Incedibile! Per cosa poi? Per una cosa che già da un anno si può far con Safari... Cancello l’app. È una presa in giro. ### 1/5 — Please fix downloading capabilitie *2020-04-10, version 7.1* I can’t download videos anymore! It used to auto pop up with the download option after playing the video but now there’s no pop up and if there is it’s not the right file ### 1/5 — Upgrade to IOS13 *2020-03-27, version 7.0.1* Since IOS13 this app has been trash. Before IOS13 I would have given it a solid 5 stars. Don’t waste your time and money on it. LOL. They finally got around to an update that fixed the incompatibility with IOS13. A week later iOS 13.4 shows up and makes it garbage again! Oh well..what’s a few more months. ### 1/5 — this app no ​​longer opens *2020-03-26, version 7.0.1* With the last update it is impossible to open the app. It doesn’t work ### 1/5 — Needs updating immediately *2020-03-19, version 7.0.1* What did the new update fix cos it just got worse some videos in browser won’t play at all and won’t let me download still, the heck were the bugs you tried to fix cos you just made more 05/05/19: See the new update for the app NOTHING HAS CHANGED still having the same problems so WHAT THE HECK DID YOU MEAN BY BUGFIX! 27/10/19: Recent osi updated has caused the app to crash every time I go to download something, not worth using till it gets a new update. 1/2/20: needs update involving lots of bug fixes NOW can’t play videos without crashing can’t download without crashing there’s just to many things that are causing this app to crash needs to be fix very soon as it’s getting worse by the month 19/3/20: improvement, not crashing ,yeah but now it’s downloading incorrectly downloading video it’s just producing a text which means nothing so this was some small improvement for us users and I’m happy to see it but would like to be able to do something more also the ‘download file name here’ dosent have a skip option so I have to press download and then cancel it afterwards. As I said good small improvement but still long way to go ps I know bug fixes are a full pain so I’ll accept the amount of time it took to get this far, one step at a time. ### 1/5 — не работает *2020-03-12, version 6.1.8* приложение перестало работать зря потраченные деньги и самое главное разработчикам плевать ### 1/5 — Приложение не работает! *2020-02-25, version 6.1.8* Приложение не работает!!! Верните деньги! ## Most praised reviews (10 highest-rated) ### 5/5 — Incredibly Useful Application *2025-02-17, version 8.3* Apple should purchase the rights to this essential application and include it in IOS! Incredibly easy to use and really helpful in locating and downloading user manuals and other documents. ### 5/5 — Programma *2024-08-01, version 8.3* Estremamente efficiente e insostituibile ### 5/5 — Excelente *2023-01-22, version 8.0.3* Se puede descargar muchos archivos, funciona muy bien ### 5/5 — No feasible way to integrate HD Files in Roboform App *2022-12-13, version 8.0.3* As of early October 2022, Apple displayed the version 16.1.1 available for iPad users. I did the upgrade to 16.1.1 in fact, but there’s a problem: The on-screen keyboard does not show any way of File HD Pro being integrated into Roboform Password Manager. This is very unfortunate, because I do need this integration as it will let me download files from certain webpages. ### 5/5 — Awesome App *2022-04-19, version 6.1.8* Awesome App ### 5/5 — File open in .... *2021-07-19, version 8.0.1* This function doesn’t work with movpkg fies. Can you fix it ? ### 5/5 — Perfect for demonstrations on the fly *2021-04-13, version 8.0.1* Great tool for demos on the go, especially when I travel between different offices and have to come up with custom video demos. I wish it had a continuous playback if videos. ### 5/5 — Es de paga y no sirve. No la actualizan *2020-11-12, version 8.0* Al principio funcionaba de maravilla. Después la dejaron de actualizar y dejo de funcionar. Ya no descarga ningún vídeo y solo me pasa apareciendo ventanas para descargar los anuncios. Es molesto porque es una aplicación de paga. Por favor actualícenla. ### 5/5 — Amazing *2020-09-16, version 6.1.3* God bless you ### 5/5 — Great to have but *2020-09-03, version 6.1.8* It’s unfortunate that the video download option disappeared.But it’s still pretty useful though... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*