# Files Protection — user reviews

> 72 indexed App Store user reviews of Files Protection by Binh Tran, rated 4.60/5 from 601 ratings.

- Source: https://appshunter.io/ios/app/files-protection/id1390264165/reviews
- App overview in markdown: https://appshunter.io/ios/app/files-protection/id1390264165.md
- Rating breakdown: 5★ 472 · 4★ 68 · 3★ 34 · 2★ 5 · 1★ 22

## What do users think of Files Protection?

Overall sentiment: mixed

**Pros**

- 🔒 Strong privacy and security features
- 👍 Easy to use interface
- 💾 Effective file storage and organization
- 🎯 Good for hiding sensitive photos and videos
- 🔄 Regular app updates
- ⭐ Responsive developer support team

**Cons**

- 🐛 Frequent app crashes after updates
- ⚠️ Data loss after app deletion or reinstallation
- 🔐 No password recovery mechanism
- 🚫 Video loading failures
- ⚡ Slow performance and loading times
- 🔥 Phone overheating issues
- 📱 Compatibility issues after updates
- 🖼️ Photo quality degradation during import
- 🔍 Security vulnerability - files visible in iPhone storage settings

**Commonly reported bugs**

- App crashes 7 seconds after launch
- Passcode authentication not working after updates
- App force closes unexpectedly
- Files disappear from app despite existing in device storage
- Video import from library not functioning
- Touch ID feature disabled after updates
- App crashes when adding new photos/videos
- Password verification failing
- Files visible in iPhone Settings despite password protection
- App won't open after update notifications

**Most requested features**

- Backup and restore functionality
- Password recovery option
- Touch ID/Biometric authentication support
- Dark mode
- GIF file support
- USB transfer capability
- Cloud backup integration
- Ability to change forgotten passwords

## Newest reviews (12 of 72)

### 3/5 — Please help me

*2023-07-25, version 58.0.2*

how to restore locked file manager application, besides waiting for the time on the application screen. because I really need the photos in the application.

### 4/5 — Trouble shooting

*2022-12-08, version 54.0*

Should have had backup function in order to change phone or resetting the phone, the data will never lose

### 3/5 — plis help

*2022-03-13, version 54.0*

How to recover permanently deleted photos?

### 3/5 — I have a problem...

*2022-01-15, version 54.0*

This is a good app but I accidentally lost my password. How can I change it ? I have precious files in there, I know I’m stupid but is there no way to change the password ?? 😭

### 3/5 — Not swith to touch id

*2020-07-04, version 39.0*

After update, i can't use option touch id, even i want open app, this app want use a passcode. And i forgot my passcode.

### 4/5 — ซ่อนไรกันแน่ ฮันแน่

*2020-05-20, version 38.0*

ซ่อนไรกันแน่ ฮันแน่ หนัง

### 4/5 — Foto Terhapus

*2020-05-09, version 37.1*

Gimana cara mengembalikan foto2 di aplikasi ini
Sebelum nya aplikasi ini terhapus, pas download lagi foto2 sudah hilang semua

### 3/5 — It’s slow now.

*2020-04-20*

App running very slow. Takes a minute for things to load.

**Developer response:** Hi ,

Thank for your feedback.
Can you contact with me via email: ichitech89@gmail.com

Best regards,
Developer

### 3/5 — Spotlight search

*2020-04-16, version 36.0*

Hidden files are showing in spotlight search.

### 3/5 — Gif files not support

*2020-03-06*

The app is not support gif files 
Can you please fix this issue

### 3/5 — Not Easy to Use

*2020-03-03*

The platform looks great, however I have problems with getting the features to work. Can’t import/save pictures although I’m following the in-App instructions.  Many of my pictures are inaccessible to import.

### 5/5 — Gud

*2020-02-14, version 27.2*

whether the data is guaranteed security

## Most critical reviews (10 lowest-rated)

### 1/5 — Please help

*2024-01-21*

I have had this app for awhile and I store all my family pics and home videos. Suddenly I can’t get into the app. It crashes after about 7 seconds before it gets to the password or paste screen. Can you help? I can’t get in

### 1/5 — There’s a problem

*2021-09-10, version 51.4*

When loading videos from library not work in the application

### 1/5 — heyy

*2021-03-16, version 46.0*

why this app always forced close and make my phone overheat

### 1/5 — WOOW

*2020-09-21, version 39.3*

Open setting - general - iphone storage - click the app “file manager” the scroll down..
Your gf can see what you have save there, even her doesnt know your password.. its not trully private lol

### 1/5 — Aplikasi buruk

*2020-05-09, version 37.1*

Tidak dapat save photo video dan lain lain ketika trial

### 1/5 — نصب

*2020-04-20*

تحدثت فچأه وحذفت كل صوري

### 1/5 — Password Recovery

*2020-04-11, version 35.0*

I didn't liked this app personally because there is no option to recover the password!
Lost many data.

### 1/5 — ??

*2020-02-16*

Зачем вы так часто обновляетесь ?

### 1/5 — App not working

*2020-01-31*

After the new update the app opens n close after some few seconds and I have lots of stuff in there I wanna access but can’t access it 

All documents there are pretty important to me loosing it will not go well for me ..

Version 26.0 is bad for and need proper update so I can access my documents or else take me back to old version to enable me get access to my stuff

**Developer response:** Hi,

I have just released the new version 26.1 that fixed the crash issue. Please try to open app again.
If the crash still happening, please contact me via email: ichitech89@gmail.com.

Best regards,
Developer

### 1/5 — Keluhan app

*2020-01-29, version 25.0*

Pertama kali download aman” aja terus beberapa hari kemudian app pas saya buka kok nutup” sendiri terus sekarang malah gabisa dibuka sama sekali appnya , mau dihapus tapi udah byk foto” penting di dalam😭😭😭

## Most praised reviews (10 highest-rated)

### 5/5 — Exactly what I needed

*2026-06-08*

Thank you universe for aligning myself up with this very necessary app! It has added so much value by keeping important information private and protected and it did this for absolutely nothing! Hard to beat that!

### 5/5 — App ổn

*2025-11-23, version 60.0*

App ổn

### 5/5 — Photo and video

*2023-04-26, version 56.2*

Foto dan video saya hilang semua setelah passcode tetapi saya liat di penyimanpanan datanya masih ada videofotonya tp pas dibuka apknya tidak ada sama sekali

### 5/5 — A+

*2021-01-06, version 43.0*

Very useful

### 5/5 — Thuận tiện. Bảo mật

*2020-11-17, version 41.0*

Cá nhân tôi thì rất là ok !!!

### 5/5 — Free on my iPhone 12 pro fill auto customizing

*2020-11-17*

Free iPhone

### 5/5 — ok

*2020-08-17, version 39.2*

tốt

### 5/5 — Very good

*2020-05-21, version 38.0*

App Regularly updated ,thank you

### 5/5 — Back up data

*2020-05-14, version 38.0*

It should be great if this app has a back up function to other hard drive or transfer to via usb

### 5/5 — Top

*2020-03-10, version 31.1*

Une application très pratique pour garder ça confidentialité

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*