# Files — user reviews > 2,462 indexed App Store user reviews of Files by Apple, rated 2.91/5 from 6,588 ratings. - Source: https://appshunter.io/ios/app/files/id1232058109/reviews - App overview in markdown: https://appshunter.io/ios/app/files/id1232058109.md - Rating breakdown: 5★ 2,109 · 4★ 618 · 3★ 605 · 2★ 584 · 1★ 2,373 ## What do users think of Files? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Smooth performance - 💡 Useful for storing and organizing files - 🔒 Secure file storage **Cons** - 🐛 Frequent crashes - 🐛 Files disappearing or not saving properly - 🐛 Unreliable sync with cloud services - 🐛 Limited functionality compared to desktop file managers - 🐛 Buggy PDF annotation and editing **Commonly reported bugs** - Files app not showing any files after iOS 15 update - Inability to delete downloaded files - Keyboard glitches when editing documents - Inconsistent behavior when transferring files to external storage **Most requested features** - Add ability to view file extensions - Improve search functionality - Allow more customization of the interface - Integrate better with other Apple apps and services - Add support for more cloud storage providers ## Newest reviews (16 of 2,462) ### 2/5 — can’t even search anymore. WTF! *2026-08-18, version 1.6* just to check this, I literally saved a document named it, copied and paste the exact name and paste it into the search bar and nothing came up. I don’t know what’s wrong with it but it’s absolute garbage now and Apple doesn’t care because they have already made their trillions of dollars. ### 3/5 — ??? *2026-08-16, version 1.6* Weird files start appearing in my iPad! ### 3/5 — Issues *2026-08-15, version 1.6* App is not loading my recent files keeping me from accessing my resume. I’ve checked for updates, reset the app, and tried refreshing it several times. ### 3/5 — Scanning Unusable *2026-08-13, version 1.6* Can scan OK but then gives you no idea how and where to save the scan. Thus useless and had to use scan function in another app.. ### 2/5 — Broken *2026-08-13, version 1.6* Update broke favourites selection/deselection ### 2/5 — Unusable *2026-08-10, version 1.6* After the last two updates to the iOS, this is almost impossible to use. It continually refuses to load files from OneDrive giving ‘content unavailable the folder could not be displayed because of an unknown error’. It’s strange as using an older iPad and my current iPhone I don’t get this problem. This is a problem as the last 10 last years family research is contained on this drive ### 3/5 — Needless Friction *2026-08-08, version 1.6* That’s the only way I can describe it. Want to load cloud drive on there? It’ll never load. Want to favorite your iCloud Drive location? It’ll have to load in on the sidebar. Want to boot into your remote smb file storage? Same thing. ### 1/5 — Files need to be fixed *2026-08-06, version 1.6* I’m doing homework like a normal guy then when I swipe down the whole thing disappears who made this ### 1/5 — Let me download *2026-08-04, version 1.6* No download form the app no people don’t download it ok ### 1/5 — Can’t open it *2026-08-04, version 1.6* It’s too bad since last update can’t open ### 1/5 — Horrible. *2026-08-04, version 1.6* First you can’t open apks. So you can’t get custom apps my first, I was going to get my vtuber model then it split the files into different parts. Something simple is hard. ### 4/5 — Goodness me *2026-08-03, version 1.6* People hate this app I mean it’s not really that bad the reason I put four stars is because it’s pretty stupid that all of the reviews say that it’s a bad app and plus why is people downloading the app if they see that every single review is bad 🙄🫤😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑 ### 1/5 — Döngü çubuğu! *2026-08-03, version 1.6* Müzik tekrar oynatma özelliği yok (döngü çubuğu) basit bir sistemi bile yapamayacak kadar mı düştünüz! Acil düzeltin! ### 1/5 — Terrible App *2026-08-02, version 1.6* The app crashed and not it does not open. I uninstalled it and reinstalled it. I rebooted. Nothing seems to work. ### 3/5 — Correction to my other review *2026-07-30, version 1.6* I downloaded something and now it’s just gone I can’t get to it and it’s gone I wanted that file. I have to open the file and manually save it to Files for it to actually go there. The file is gone forever now :( there is a downloads folder, but it just is not there ### 1/5 — Terrible Backwards *2026-07-30, version 1.6* Apple trying to force its own nonsensical way to file structure. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not opening *2026-08-17, version 1.6* The app doesn’t open ### 1/5 — Download *2026-08-17, version 1.6* It randomly deletes the covers of me downloads ### 1/5 — I hate u *2026-08-16, version 1.6* It won’t let me download it ### 1/5 — Crashes upon opening *2026-08-13, version 1.6* If I delete to reinstall later, will all my files be gone? ### 1/5 — What is the point of this pile of Trash? *2026-08-13, version 1.6* It doesn’t do anything worth taking up Space for, it’s useless. Apple hires the dumbest morons Seriously who build a pile of trash that has all the functionality of 1980’s Texas Instruments Calculator. ### 1/5 — Crashes *2026-08-13, version 1.6* The app only crashes now and isn’t usable. ### 1/5 — Choppy *2026-08-12, version 1.6* Like it, but too laggy and choppy ### 1/5 — Keeps crashing, *2026-08-10, version 1.6* Inoperative ### 1/5 — Awful Accessibility Design *2026-08-07, version 1.6* As the other reviews of a similar nature to this one, there was no reason to remove swiping and incorporating a designated app for images and documents. Files itself was good enough prior to the latest update. ### 1/5 — might be spam *2026-08-06, version 1.6* unfortunately someone by the name of thomas e crockett is using apps like these to be able to ILLEGALLY obtain people's files and documents. be careful about which apps you download because he's also a creator of apps and will have you upload your sensitive information to the app and that information will end up on his own personal server ## Most praised reviews (10 highest-rated) ### 5/5 — Most Improved Award ⭐️ *2026-08-16, version 1.6* App is now great, haven't had many problems with in the past while. Old Review: Crashes half the time I use it, requiring me to restart my whole phone just to get it to work again. Critically, all file management even within other apps is broken when files crashes so I have to restart my phone to do much of anything at all. Search is also pretty bad, sometimes when you search a substring of the name of a file, including correct capitalization, nothing shows up. Additionally, it is missing many important file management features like "keep downloaded to device" for icloud drive. Many file attributes are just not displayed when you get info on a file. There is no way to show hidden files (dotfiles). While you _technically can_ open, say, a .mkv file in VLC from the files app (the files app doesn't support playback of many common video formats), you have to go through the share sheet, which makes no sense because i am just viewing the file and not sharing it. This is one of the many ways that the files app is awkward to use even besides the missing features and frequent instability. These issues have existed for quite a while now so in my opinion they have no excuse for not fixing them. Apple has the resources to do so, they have just chosen not to. ### 5/5 — this is so tuff *2026-08-05, version 1.6* yuh ### 5/5 — FIRE 🔥 🔥🔥 *2026-08-05, version 1.6* I basically just use this for modding games which is why it’s FIRE 🔥🔥🔥🔥 ### 5/5 — Yes *2026-08-02, version 1.6* Yes ### 5/5 — Good *2026-07-22, version 1.6* Nice because I can download mods for Minecraft ### 5/5 — dih *2026-07-18, version 1.6* i can warch videos past my screentime ### 5/5 — Just A Fine File App *2026-07-05, version 1.6* This app is great, iCloud syncs to my laptop without a problem and stores all kinds of files, even gif. ### 5/5 — Great file management *2026-06-19, version 1.6* Use it every day. ### 5/5 — Good. *2026-06-13, version 1.6* Great app but I don’t really use it. And I want to have names for my files not just some stupid codes ### 5/5 — very tuff😅😅 *2026-06-10, version 1.6* tuff thank you for helping me pirate --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*