# Film Frames: Collage & Stories — user reviews > 62 indexed App Store user reviews of Film Frames by Creator Presets LLC, rated 3.85/5 from 174 ratings. - Source: https://appshunter.io/ios/app/film-frames-collage-and-stories/id1475731233/reviews - App overview in markdown: https://appshunter.io/ios/app/film-frames-collage-and-stories/id1475731233.md - Rating breakdown: 5★ 115 · 4★ 6 · 3★ 6 · 2★ 6 · 1★ 41 ## What do users think of Film Frames? Overall sentiment: negative **Pros** - ✨ Unique and aesthetic designs - 👍 Easy to use interface - 🤩 Great for storytelling - 🌟 High-quality work - 📸 Good for collages - 💯 Professional and simple - 🎨 Lots of options - 💖 Beautiful frames - ✨ Stunning layouts - 📱 Great for Instagram posts - 💡 Innovative features - 💎 High resolution maintained (by some users) - 🚀 Seamless experience (for some users) **Cons** - 🐛 App stopped loading - ⚫ App completely blacked out - ⏳ App times out - 💸 Expensive to unlock all templates - 📉 Image quality suffers - 🚫 No free frames available - 💰 Not worth any money - ❓ Missing purchased packs - 🖼️ Awful quality images - ❌ White bar on carousel edges - 🆓 Misinformation about free app - 💸 Everything needs to be purchased - 🤷‍♀️ Not super clear on tutorial - ❌ No free content without subscription - 💸 Paid packs need to be repurchased - 🚫 No customization - 👎 Not user friendly - 😭 Crashes when picking frames - 📧 No response from support - ❌ Unable to upload photos - ❌ App closes when adding pictures - ❓ Can't access camera roll - 🚫 Watermark on everything - 🚫 No option to remove watermark - 💸 Expensive subscription - 🚫 No way to unsubscribe - 🤷‍♂️ No one to contact to cancel - 😵 Frustrating and glitchy - 😵 Blindly selecting is frustrating - 😵 Doesn't reveal uploaded images **Commonly reported bugs** - App stopped loading - App completely blacked out - App times out - Image quality suffers - Missing purchased packs - Awful quality images - White bar on carousel edges - Paid packs need to be repurchased - App crashes when picking frames - Unable to upload photos - App closes when adding pictures - Can't access camera roll - Watermark on everything - No option to remove watermark - No way to unsubscribe - App glitch - Doesn't reveal uploaded images - Blindly selecting is frustrating **Most requested features** - Fix bugs and glitches - Allow users to unsubscribe - Provide contact for subscription issues - Fix app loading issues - Fix black screen issues - Fix app timeout issues - Improve image quality - Add more free frames - Allow removal of watermarks - Add more customization options - Improve user-friendliness - Fix issues with repurchasing packs - Improve tutorial clarity - Add more features - Provide more free frame packs - Fix 'Rate Us' and 'Feedback' buttons - Allow access to camera roll - Fix app crashes - Provide refund options - Allow removal of app logo/branding ## Newest reviews (12 of 62) ### 2/5 — Not a fam *2021-10-06, version 5.3* Too many glitches. The app allows you to upload images but doesn’t reveal the images. Blindly selecting is frustrating & is not worth it. If they could fix that it would be great. ### 3/5 — Nice but really needs to squash some bugs *2021-09-24, version 5.3* This app is a great idea and perfect for what I need. However there are a lot of bugs that need squashing before it’s anything more than a 3/5 ### 2/5 — After 10 months, image quality still suffers. *2021-07-13* I respect Sawyer’s creative work, so when he announced this mobile app (in 2019?) I was really excited. At first I loved the app but quickly realized the image quality gets completely shot. This has been a known issue and every time I’ve asked support if this will be fixed, they say yes! In the next update! Uh huh, it’s almost been a year and it’s still bad. -_- So there’s $20 down for the year subscription. For what it’s worth, shooting with an EOS R, L series glass, 28-70 f2 rf, 85 f1.4 ef, 50 f1.2 ef, 100 f2.8 ef. RAWS processed in Adobe Lightroom. Exported at 100% quality jpeg. Just my experience. ✌🏻 **Developer response:** We are so excited to announce today there will be an update that not only addresses this, but allows for the highest quality exports on mobile :-) Thank u for ur feedback, u have been heard! ### 2/5 — Missing purchases *2020-11-07, version 5.3* I did love this app, until I’ve opened it today and some of the packs I purchased are now gone and the app wants me to purchase again! Waste of money if what you pay for will just be deleted! No where to contact them to able to sort the problem either. ### 2/5 — Awful quality images *2020-10-02, version 5.2* Can’t find a way to save image high resolution. What a waste of time! My artwork is pixelated and unusable ### 1/5 — Terrible app, scam. *2020-08-05* Got this awhile back looking for a simpler way to replace what I was doing in photoshop. I paid the extra to unlock more packs (the free ones are useless). Turned out the same could be said for the paid packs. No customization, not user friendly, terrible. Then I come back a month later to try again, and the app is saying I need to buy the packs again. When I hit restore purchase nothing happens. SAVE YOUR MONEY & don’t get this app 👏 **Developer response:** Hello, sorry for the inconvenience - Did you use the same Apple ID? Had you tried to restore the purchase and close out of the app? If this does not work please give us a shout at feedback@filmframesapp.com, we can figure out what happened, and to also hear your ideas on UI / UX. Thank you! ### 4/5 — ❤️ *2020-07-28, version 3* Nice App... awesome experience ### 1/5 — I previously bought a few packages *2020-07-22, version 3* Do I have to buy a subscription in order to use the ones I bought? ### 2/5 — Lose Quality *2020-06-06, version 1.2* The Seamless Carasoul is an amazing feature, however you lose quality of the photo.. a lot. ### 4/5 — good *2020-05-22, version 1.2* it’s good and easy to use and gives you cool options, but they water mark everything and there’s no option to remove the water mark, like if you pay for anything you should be able to remove the watermarks ### 1/5 — App glitch *2020-04-22, version 1.2* Paid for some packages but can't even use them because Everytime I pick it it crashes... Using 2020 ipad pro and iPhone xs and it still crashes ... ### 1/5 — Honestly I’d like a refund *2020-04-19* I have emailed about my problems with this app and have only received one response. I am unable to upload photos. I sent a screen capture video showing my problem... since no response. I’m just frustrated because I spent my money on a pack. I wouldn’t recommend this app. **Developer response:** So sorry to hear you were experiencing this bug. We believe we have addressed this issue in the latest version. Building an app can be a huge learning process, while we are not perfect, we promise to always strive to improve! Our customer support team has now been expanded to meet the needs of our users! Please let us know if this solved your problem, as your happiness is our highest concern :) ## Most critical reviews (10 lowest-rated) ### 1/5 — App stopped loading *2024-11-04* Used to be a great app! I purchased different sets and had the subscription. Then one day going to make an instagram post and the app just stopped loading. I get to the main screen, hit the add photos button and nothing comes up. Quite a shame, I loved his work and still follow him on his socials but I haven’t seen any attention to this app in years ### 1/5 — What happened. *2024-10-29, version 5.3* It used to be my favorite app for multiple photos but now it doesn’t load anything at all. ### 1/5 — Glitchy and not worth it *2024-10-22* At first, the frames and designs aren’t bad but adding and editing them is glitchy and frustrating. Now trying to use it it’s completely blacked out and won’t let me open any designs. It just times out. I tried deleting the app and data and re-downloading and still not working. Don’t recommend this app unless bugs are fixed. ### 1/5 — don’t subscribe you cant unsubscribe *2023-06-09, version 5.3* won’t let me unsubscribe. no one to contact to cancel subscription … someone people do something ### 1/5 — Can’t cancel membership *2023-01-31, version 5.3* There is no place to cancel the membership. ### 1/5 — Don’t bother *2021-06-22, version 5.3* Don’t bother with this app, there are zero free frames to useJust use photoshop. ### 1/5 — Not worth any $. *2020-12-27, version 5.3* Glitchy app, doesn’t work. User interface frustrating, ultimately gave up and unsubscribed within :15. ### 1/5 — Misinformation *2020-08-24, version 3* App displays as free in App Store, but everything needs to be puchased to be used. ### 1/5 — Ehh *2020-08-15, version 3* You have to buy everything and not super clear on tutorial ### 1/5 — No free content without subscription *2020-08-06, version 3* Doesn’t let me use any frames, all the frames are asking for subscription. Make it a paid app, why put in free category? ## Most praised reviews (10 highest-rated) ### 5/5 — Glitchy carousels *2020-09-14* When using seamless carousels, the first and last images export with a white bar on their far edges. This ruins the whole carousel because if you try to resize either of these in Instagram, it throws the middle frames off. So if you want this for their cool carousels...some seem to not be ready yet. **Developer response:** Do you mind letting us know which frame you are experiencing this with? Also are you attempting to resize the frames in instagram or something? All frames are 4x5 and should fit into instagram posts perfectly. We will work to resolve this for you as soon as we hear back! All the best x ### 5/5 — if u don’t have this app ur whack *2020-08-17, version 3* nothing like it, the flavor is immaculate hahaha on a serious note though if you want to be different and like have unique content its the best in the bizzzzzz ### 5/5 — DOWNLOAD IT RN *2020-08-12* 10/10 As a professional photographer I use this app to tell stories- and it doesn’t lower the quality of my images. Love it. ### 5/5 — AMAZING APP 🙌🏻 *2020-08-07* It’s very simple, and easy to use. It also has so many amazing designs to choose from, to fit any need. 👌🏼 ### 5/5 — Great Idea, great execution *2020-07-28* I find it to be really easy to use and I have always wanted to make an instagram post with the pictures needing multiple slides. I like the look of all of the templates, but wish it wasn’t so expensive to have all of them. It’s amazingly easy to use and would recommend it to anyone who posts a lot of social media. ### 5/5 — Great app *2020-07-27, version 3* A very great app that is very easy to use 💕💕💕 ### 5/5 — Great App *2020-07-26* The app is user-friendly, good and easy to use. It has lot of options you can use. Thanks for this wonderful app. ### 5/5 — I love this app!! A++ *2020-07-26, version 3* Love this app!! Super helpful and works seemlessly. ### 5/5 — makes instagram fun again! *2019-12-18, version 1.1* it’s refreshing to have unique ways to post on insta again! the frames are well designed and they don’t look super “template-y” it’s sexy and seamless!! ### 5/5 — This is a great app FOR REAL *2019-12-15* I downloaded it just to try it out and it earned the right to stay on my phone. This app is tuff and need all creators should have it. No ads and a great community that makes templates for others to use for purchase but GREAT templates come for free as well. Please give this app a try. 5 STARS!! **Developer response:** KIng, thank you so much for making the teams day over here!! Soo happy when we hear people are enjoying our little Film Frames! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*