# Fin Outdoor Recreation — user reviews > 15 indexed App Store user reviews of Fin Outdoor Recreation by Benson Outfitters LLC, rated 4.73/5 from 365 ratings. - Source: https://appshunter.io/ios/app/fin-outdoor-recreation/id1571325757/reviews - App overview in markdown: https://appshunter.io/ios/app/fin-outdoor-recreation/id1571325757.md - Rating breakdown: 5★ 267 · 4★ 36 · 3★ 19 · 2★ 4 · 1★ 1 ## Most critical reviews (10 lowest-rated) ### 2/5 — Hold hold holds *2026-06-28, version 2.49* Most families have multiple children . To rent you must put a $100 deposit for each bike and your bank doesn’t like a bunch of erroneous $100 transactions . Getting all 5 bikes took 30 min. And $500 and they start charging immediately- smh paid a lot for very little time ### 2/5 — Cost *2024-07-15, version 2.44* 20 total not cheap for 45 minutes, better deal if do multi day, but convenient ### 3/5 — App crashes constantly *2024-06-26, version 2.43* Too difficult for a bike ride and crashes a lot! ### 3/5 — Confusing instructions; no real-time support *2023-04-01, version 2.3* I rented a bike on the Wilmington Riverfront. The first bike I tried didn’t work so I submitted a support ticket for my $10 fee. The second bike did work. The directions on the bike said to park in a bike spot and lock the back wheel. I made sure I was within the geofence area and parked my bike at bike rack, then locked it—I thought to end my ride. Instead, the app refused to end my ride because I wasn’t at a designated spot (apparently the original rack only) and provided no options to unlock the bike. I submitted a ticket. Concerned, I called the number in the app and on the bike three times, several minutes apart. Each time, it told me it was sending me to support and placed me on hold. Each time, it unceremoniously disconnected while I was on hold. I never received a support ticket response. With the bike locked, I had no option to return it back to the start, and the app is continuing to charge my card. Without live support options—or clear directions—renter beware. Update: got a call back from customer support. At the moment there’s only one person that is handling customer support calls. He called me back and stopped the clock running on my rental. They also reversed my $10 non-working rental. ### 4/5 — Bike BC019 *2023-06-11, version 2.4* Bike was great but front tire was low ### 5/5 — Recomendado *2026-06-27, version 2.49* Excelente servicio ### 5/5 — Great Bike Rentals! *2025-10-12, version 2.46* The app was simple yet efficient. Quick check in and check out process. Affordable pricing for 3 hours we paid just $40 per bike. The bikes were in a good condition. The riverside path and around the Wilmington was phenomenal! ### 5/5 — This is a great service! *2024-08-31, version 2.44* Very convenient! ### 5/5 — Bike ride around DE river *2024-07-21, version 2.44* Great trail ### 5/5 — Great way to rent a bike *2024-05-25, version 2.43* On vacation, we found a great bike trail and the Fin bikes were right there. Good condition. App is easy to use. ## Most praised reviews (5 highest-rated) ### 5/5 — Great way to get outside! *2024-01-31, version 2.43* Super easy to use and lots of different fun locations! ### 5/5 — Ride along C&D Canal *2023-12-28, version 2.43* Great time riding with my boys today along the canal. ### 5/5 — 1st Kayak rental! Highly Recommend! *2023-10-01, version 2.42* Easy access and paddle and life vest included. Water was beautiful and an area I had never explored and only 25 min from home. Thanks Fin will definitely use again. My only recommendation is to store kayaks upside down to keep dirt and debris down. ### 5/5 — Great app for outdoor activities! *2023-08-26, version 2.41* Very easy app to use, recommend trying a bike or kayak if you are in the area! ### 5/5 — AWESOME *2022-06-25, version 2.2.5* An easy and efficient way to get on the water in Cecil!!! So much fun!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*