# Finger Lakes FCU Mobile — user reviews > 13 indexed App Store user reviews of Finger Lakes FCU Mobile by Finger Lakes Federal Credit Union, rated 4.76/5 from 779 ratings. - Source: https://appshunter.io/ios/app/finger-lakes-fcu-mobile/id1123177477/reviews - App overview in markdown: https://appshunter.io/ios/app/finger-lakes-fcu-mobile/id1123177477.md - Rating breakdown: 5★ 651 · 4★ 60 · 3★ 19 · 2★ 5 · 1★ 14 ## What do users think of Finger Lakes FCU Mobile? Overall sentiment: mixed **Pros** - 👍 Easy to use interface - 🔐 Face ID/Touch ID authentication support - 💰 Basic account balance checking - 💳 Mobile check deposit via camera - 💸 Fund transfer between accounts - ✅ Improved backend processor (2024 update) **Cons** - 🐛 Frequent app crashes and downtime - 🐛 Face ID authentication inconsistently fails - ⚠️ Limited credit card features and information - ⚠️ No real-time transaction history - ⚠️ No integration between debit and credit card apps - 🔒 Security concerns due to reliability issues - 😤 Repetitive login loops and reset issues - 💳 Bill payment limited to dollar amounts only **Commonly reported bugs** - App repeatedly asks for daytime phone number in setup loop - App resets to login screen after successful authentication - Face ID authentication fails intermittently requiring re-setup - App frequently down or fails to load - Login attempts fail approximately 1 in 5 times - No error messages when app fails to load **Most requested features** - Credit card transaction history and pending charges - Statement vs. current balance comparison - Real-time credit card transaction visibility - Integration between debit and credit card apps - Bill payment in cents, not just dollars - Live transaction updates for fraud prevention ## Most critical reviews (10 lowest-rated) ### 1/5 — Rep payee *2026-07-01* Can’t withdraw more than 500 dollars ### 1/5 — Useless *2025-03-09* Tried to set it up, after logging in it repeatedly asked for a daytime phone number, which is the same as the phone number I had already entered, and after saying my information had been entered successfully, it sent me back to the log in screen, which after logging in, it again asked for the daytime phone number. This doesn’t give me much confidence in its security. ### 1/5 — Too many issues *2021-11-26* App not working for a week now. Did normal trouble shooting efforts. Useless ### 1/5 — App resets to login screen *2018-07-19* App resets to the login screen after successfully entering username and password. Unusable. ### 1/5 — Useless App *2018-06-08* Such a horribly designed and executed app for checking in my finances that I have to go to my computer to get any useful information. The only info I can get on my VISA card is current balance and min payment due. Important things like recent purchases and transactions are non existent. I have to find a computer for that info which is tough to do in a restaurant to make sure they charge my card correctly. ### 2/5 — Meh *2021-02-10* Convenient when it works but the app is down way too frequently for a banking app. At least every fifth or sixth login attempt fails as the app is down or won’t load. (Not user error, I use the face recognition feature). Sort of makes me concerned for the security of my information because it’s unreliable in other departments? Also, would be nice if there was integration between visa and this app so I wouldn’t have to use an app for my debit card and a separate app for my credit card. Sure I can check the balance, but it’s not live and I can’t see individual transactions. There has to be better software out there FLFCU can use. Just to be clear, LOOOVE FLFCU and have done business with them for twenty years. They are the first bank I suggest to everyone. This app though, not so much. Been trying to get into this app for three hours now lol No load screen, no “oops something went wrong”, etc. I’m actually quite surprised by all the positive app reviews. I imagine those users don’t belong to other banks that have better apps, aren’t particularly tech savvy, and/or don’t frequently use the app to interact with their FLFCU accounts. I’d give the app four stars if it wasn’t down so frequently and five if it was integrated with visa AND rarely down. ### 3/5 — It’s O…K… *2022-02-28* It does pretty much what you expect it to - check balances, move funds from one account to another, in other words, the routine stuff. Even lets you deposit checks by taking pictures with your device’s camera - nice! However, two points of irritation 1) While it supports FaceID/TouchID, those will work fine, up to the point where they don’t. Then it seems balky logging in, at which time you have to turn FaceID on - AGAIN! Maybe it’s their idea of security, but it’s annoying 2) The features related to your FLFCU credit card are about useless I wish they had more transaction history, pending charges, statement vs. current balance, etc About all they have is a balance, not sure of what it represents, have not compared to the credit card website which is quite good. If not FLFCU, then maybe their card services supplier could come up with a truly useful app for the credit cards.. ### 3/5 — Constant Glitches/Bugs. *2021-05-09* the need to troubleshoot regularly just to operate the app itself is a huge inconvenience. The mobile website is much more efficient and hassle-free. ### 5/5 — It was O…K…. But now it’s much better *2025-04-01* The review below was written 3 years ago, maybe 2022. In 2024 FLFCU got a new backend processor and the app got much better. All the good features were retained and now does all you would want about cards. Still prone to forgetting FaceID though 😡 Old 2022 review - It does pretty much what you expect it to - check balances, move funds from one account to another, in other words, the routine stuff. Even lets you deposit checks by taking pictures with your device’s camera - nice! However, two points of irritation 1) While it supports FaceID/TouchID, those will work fine, up to the point where they don’t. Then it seems balky logging in, at which time you have to turn FaceID on - AGAIN! Maybe it’s their idea of security, but it’s annoying 2) The features related to your FLFCU credit card are about useless I wish they had more transaction history, pending charges, statement vs. current balance, etc About all they have is a balance, not sure of what it represents, have not compared to the credit card website which is quite good. If not FLFCU, then maybe their card services supplier could come up with a truly useful app for the credit cards.. ### 5/5 — Face ID *2024-05-22* Love being able to use Face ID…it’s so easy and convenient ## Most praised reviews (3 highest-rated) ### 5/5 — Face ID *2023-05-23* Love being able to use Face ID ### 5/5 — Bill payer *2021-01-01* You can only pay in dollars. Not cents ### 5/5 — Easy to use *2019-02-19* Very helpful and easy to use.., one of my favorites app Love the CU --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*