# Finnish Authenticator — user reviews > 26 indexed App Store user reviews of Finnish Authenticator by Digi- ja vaestotietovirasto, rated 1.40/5 from 14 ratings. - Source: https://appshunter.io/ios/app/finnish-authenticator/id1514412972/reviews - App overview in markdown: https://appshunter.io/ios/app/finnish-authenticator/id1514412972.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 12 ## Newest reviews (14 of 26) ### 1/5 — Just crashes *2023-09-27* After update to iOS 17 it just doesn’t work. ### 1/5 — Embarrassing for Finland *2023-05-22, version 1.4* For a country that tries to position itself at the cutting edge of technology, this is an app that fails the most basic requirements of usability. Tried for 15 minutes to scan a passport. Then tried alternative route of taking selfie. App crashed. On re-start there was no record or resumption of the identification process and was unable to restart and get back to the same point to retry. It is however very secure as I can’t get authenticated. Get Sweden to write the app for you. ### 1/5 — Dreadful *2023-03-16, version 1.4* Do not do business in Finland - you have to go through the ordeal of verifying yourself on this pointless app. Set aside at least 10 months to get it working and expect high blood pressure. Appealing waste of time. ### 1/5 — does not work *2023-02-27, version 1.4* trying to ship a package to finland and the customs website tells me to use this app. doesn’t give me a qr code but the app requires one to proceed. ### 1/5 — Pointless *2023-02-04, version 1.4* Pointless app, offers no purpose once gone through all the long winded registration process. Then it lost my ability to login after a while. ### 1/5 — Absolutely worthless *2022-12-21, version 1.4* To use the word “trash” to describe this app would be kind. ### 1/5 — App Doesn’t Work *2022-09-05, version 1.3* The Finnish Authenticator App doesn’t work. It barely reads any documents and when it finally does it says it can’t process them. The app is totally useless. Maybe the developer could try themselves to see if it reads any actual identification documents? ### 1/5 — It doesn’t work *2022-05-16* It tried with both, my ID and my passport but they never accept the documentation. After 20 mins trying I submitted a ticket. I received an answer after 3 days with a list of rules on how to take a photo of my documents (that of course I had already followed before) and saying that my ticket was closed and if I need further help open a new ticket. •your app is not working •very poor customer service •a waist of time •this is exactly how to make life harder for those who just enter your country ### 1/5 — Crash every time *2022-02-18* Crappy application, crash every time... on my iPhone X ios 14.2 ### 1/5 — Useless *2021-12-06, version 1.1* Have been trying for past 3 wks. Crystal clear scanned images rejected time and again. ### 1/5 — Usless *2021-09-22, version 1.1* Does not scan documents, always shows up as error, try again. ### 1/5 — Useless *2021-09-12, version 1.1* Doesn’t work. It’s only usage is the contact for help button so that someone could answer you. ### 1/5 — Simply a broken app *2021-08-09, version 1.1* It does not function. Embarrassing that this was produced for the Finnish government. ### 1/5 — Worst recognition process in history *2021-07-21, version 1.1* Take perfectly clear photos of my passport, only for it to keep rejecting. Waste of time and frustrating ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2025-08-25, version 1.6* Fails to authenticate ID ### 1/5 — This must be a joke *2025-07-02, version 1.6* No ID or passport is accepted despite several attempts in good conditions, unclear what is the purpose of this app. ### 1/5 — Doesn’t scan documents *2025-03-20, version 1.5.1* App doesn’t work ### 1/5 — Whoever coded this app should get huge recognition. *2024-10-16, version 1.5.1* Whoever coded this app should stop coding and find a different profession. A 16 year old kid making TikTok ads could code a whole Authenticator app better😹 ### 1/5 — Terrible *2024-07-11, version 1.5* App can’t scan any id, does not work at all ### 1/5 — Is this app for real? *2024-06-06, version 1.4* Requires a QR code to proceed but one was not sent to me nor even mentioned in any of the instructions found on tulli.fi. I therefore cannot pay for the duties of my shipment ie. I cannot receive what I ordered. I thought Finland was technically advanced. ### 1/5 — Agree it’s totally useless *2024-06-05, version 1.4* Keeps crashing, so expats have absolutely no way of accessing online services. Woeful. ### 1/5 — Totally useless *2024-04-11, version 1.4* This app should not be available. I have tried to use it several times and it crashes every time I try to scan the requested QR code. The app is embarrassing example of poor design and maintenance and makes the life of expats very difficult Beca we cannot access any Finnish services online. ### 1/5 — Doesn’t work *2024-01-11, version 1.4* Don’t do it… tried for an hour for the 2nd time to use this app and nothing… ### 1/5 — Abandon hope all ye who enter here *2023-11-12, version 1.4* Expect to hit retry many times over. ## Most praised reviews (2 highest-rated) ### 4/5 — Works *2023-06-20, version 1.4* It just sucks that Finnish customs online won’t allow users to login with this app, basically foreigners cannot fill out the import customs clearance on their own. €26 just to be able to get my package is stupid. ### 2/5 — Authentication cannot be completed *2021-02-19, version 1.0.1.1* Stops on the part where I’m supposed to take selfie and does not load further --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*