# Firefly Mobile App — user reviews > 16 indexed App Store user reviews of Firefly Mobile App by Central Virginia Services Inc, rated 4.71/5 from 177 ratings. - Source: https://appshunter.io/ios/app/firefly-mobile-app/id1516978734/reviews - App overview in markdown: https://appshunter.io/ios/app/firefly-mobile-app/id1516978734.md - Rating breakdown: 5★ 152 · 4★ 12 · 3★ 5 · 2★ 3 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Firefly App *2026-06-26, version 26.1.1* It doesn’t allow you to delete devices or approve new devices. The App always glitches and half the time we can’t get into the app. And it’s just hard to manage all devices and it doesn’t notify you what type of device connected. Needs a big update with an easier way to navigate it. ### 1/5 — Does not work *2026-06-16, version 26.1.1* Only works with Firefly router not their modem. No where on their website or this app description does it explain this :-( ### 1/5 — Government Spyware *2026-01-04* This app is used by government as spyware and device control! Firefly tech support and Firefly administration blames Calix and offers one option…LOVE IT OR LEAVE IT! Firefly customer service sucks! ### 1/5 — No Privacy!!!! DO NOT DOWNLOAD/INSTALL - APP adds spyware/key logger to your personal devices. *2024-10-28* App asks for access to photo gallery; control features are restricted by developer to prevent personalized controls; developer is able to access passwords and equipment data; developer can remotely control devices, people, places, things, and access. ### 2/5 — App *2023-02-10, version 22.4.1* Please fix this app. It is not working. It does not show connected devices. Unable to pause service etc ### 2/5 — Not great it crashes and freezes even if u uninstall or install it back *2022-07-22, version 22.2.0* Crashes and freezes ### 2/5 — Doesn’t work *2021-03-27, version 21.1.2* Firefly internet is amazing but the app is terrible. It has a decent interface but most of the time the app fails to recognize what’s connected to the network or it will say my network isn’t connected to the internet when it is and is working fine? ### 3/5 — what connected? *2025-07-24, version 25.2.0* When devices connect, something more meaningful then a mac address is needed. the Mac address is useless. also mire help in identifying WHAT type of object is connected would be helpful. ### 3/5 — Please add Experience IQ *2021-03-21, version 21.1.2* Great app. Would be nice to add experience IQ to allow for internet content filtering to protect kids ### 4/5 — Great for notifications, lacks info *2025-05-09, version 25.1.0* This app makes it easy to see what is on my network and manage connected devices. The one issue I have is with the notifications when a new device connects. Right now, it only shows the MAC address and the time. It would be much more helpful if it also included things like the device name or IP address, or even just a quick link to the device in the app. When something unknown connects and then disappears, I am left with just a MAC address and no way to figure out what it was. That makes the alert kind of pointless. If the app could show more detail in the notification, it would really improve the experience. ## Most praised reviews (6 highest-rated) ### 5/5 — Easy peasy! *2024-03-14, version 24.1.0* Simple, friendly and to the point! ### 5/5 — Great Internet *2024-01-11, version 23.4.0* I have had many internets over the years some of the supposed best and Firefly is by far the fastest. Good job guys! ### 5/5 — the best internet *2022-10-05, version 22.3.0* El mejor internet ### 4/5 — Nice app *2023-11-04, version 23.3.1* It’s a functional app, but the broadband test doesn’t always work. Other than that it’s fine. ### 4/5 — Make It So Multiple People Can Login At Once *2023-05-20, version 23.2.1* It’s a fine app, but please make it so once someone in my household logs in it doesn’t log me out. If there’s a way to do this I’m unaware of please let me know. ### 4/5 — Billing *2022-11-07, version 22.3.0* Please include upcoming bill on the app page --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-14.*