# FireGrill KSA — user reviews > 39 indexed App Store user reviews of FireGrill KSA by Lean Scale, rated 3.43/5 from 72 ratings. - Source: https://appshunter.io/ios/app/firegrill-ksa/id1486864011/reviews - App overview in markdown: https://appshunter.io/ios/app/firegrill-ksa/id1486864011.md - Rating breakdown: 5★ 38 · 4★ 5 · 3★ 2 · 2★ 4 · 1★ 23 ## Newest reviews (13 of 39) ### 1/5 — Fix it. 😡 *2021-08-24, version 1.6.1* I ordered and paid from the app. It took my money and then told me the order failed. I spent the next two weeks in contact with the restaurant manager and trying to get in contact with the management. No one in the head office contacted me. The only person who helped was the restaurant manager. ### 1/5 — تطبيق سيئ *2021-08-02, version 1.6.0* تطبيق سيئ للغاية انصح بعدم تحميلة تطلب منه وبعد استلام المبلغ يعلق ع تحضير الطلب وتخسر فلوسك والأدارة التابعه للمطعم راح يجحدونك وانه ما وصلهم شي ولو تصور لهم شاشة التطبيق والفاتورة المدفوعة راح مايردون عليك وراح تخسر فلوسك ### 1/5 — What is the purpose of this app? *2021-04-04, version 1.5.9* I made an order for pickup and it showed on the app that it’s ready for pickup! When I arrived I found out that they haven’t prepared it yet!! ### 1/5 — Worst *2021-03-13, version 1.5.9* Worst delivery app ever it crashes alot and it takes so long for food to deliver ### 1/5 — مازال يطبخ!! *2021-03-12, version 1.5.9* طلبي مازال يطبخ له اكثر من ساعه !!! ولا يوجد رقم للتواصل او ايميل للمساعده او الشكوى واتوقع سيستمر طبخ طلبي اسبوع كمان!!! ### 1/5 — Possibly the worst app on the AppStore *2021-03-03, version 1.5.9* Literally full of bugs, crashes a lot, a lot of options missing, and for some reason doesn’t work properly after midnight even though the store opens 24/7!! ### 1/5 — تسمم غذائي *2021-02-27, version 1.5.9* انا طلبت ساندويش بورية وكاساديا ، جاني بعد تسمم غذائي ، الاكل بارد والخبز قديم ، وداخل علبة الصوص قطعة بلاستيكية ### 1/5 — لا فائدة من التطبيق *2021-02-13, version 1.5.8* طلبت عن طريق التطبيق ٣ مرات ، و عندما وصلت للفرع لم يكن طلبي جاهز بعكس ما هو موجود في حالة الطلب في التطبيق ، ### 1/5 — about the location *2021-02-08, version 1.5.8* i put my location for dilevery Note that there is a branch very close to my house but the app keep sending me that they can’t dileverd the order to my house ### 1/5 — Pick up orders *2021-02-08, version 1.5.8* Had to wait for 20 minutes to get a wrong order. Even though I made the order prior to the pick up. ### 1/5 — No customer care *2021-01-03, version 1.5.8* Order status stays the same for almost one hour, I can’t contact anyone, order too late and can’t get my money back, not that good application needs some fixing. ### 1/5 — Not delivered even tho a paid *2020-10-22, version 1.5.7* I ordered through this app paid and 50 minutes not yet delivered and no way to contact them ### 1/5 — Order Status never changed *2020-10-04, version 1.5.7* After an hour and a half, order never changed status even though I paid. ## Most critical reviews (10 lowest-rated) ### 1/5 — They will lose you order. *2026-07-10, version 2.0.7* They will lose you order and give it to someone else. Then, they will raise their voice on you and try to call you theft just because they give your order someone else by their fault. It was On Friday afternoon at Rwais branch. The lady there was so rude and losing her mind that she want you to be the looser. ### 1/5 — Not working *2026-06-01, version 2.0.7* The app is not working, froze at the logo page … !! Never worked ### 1/5 — شكوى *2026-05-23, version 2.0.7* مايفتح التطبيق ### 1/5 — App is not launching *2026-05-07, version 2.0.7* App in not launching ### 1/5 — Price difference *2023-03-30, version 2.0.4* The prices on the app are higher than the actual menu!! ### 1/5 — Useless for pickup orders *2023-02-06, version 2.0.1* You can order but the branch will not receive the order and waste your time trying to call someone to find it. ### 1/5 — مع الاسف *2022-12-20, version 2.0.0* التطبيق متوسط الاداء + الشركة ادارتها سيئه ولاتتوسع بالمدن والمحافظات بل تغلق بعض الفروع بدل ان تكون سوق جديده ### 1/5 — No actual grams info about anything *2022-09-19, version 1.6.3* There’s no information about how many grams is included in the meals of meat/chicken, and if you are to buy “extra protein” there’s no grams information about what “extra” really is, some have calories info but that can be very misleading ### 1/5 — No customer service *2022-06-05, version 1.6.3* I’ve order from this app and delivered in 60 mins covered with sour cream and cold. No one respond to the call center number neither WhatsApp or Twitter. The worst experience ever!! ### 1/5 — التطبيق ما يشتغل *2021-12-08, version 1.6.2* التطبيق معلق ما يشتغل ما يمديك تطلب ولا تشوف العروض ## Most praised reviews (10 highest-rated) ### 5/5 — Great offers and good food with *2021-02-06, version 1.5.8* Great offers and good food with ### 5/5 — The best app *2020-10-23, version 1.5.7* The best apps ever ### 5/5 — Amazing app *2020-10-05, version 1.5.7* Fast delivery and great services ### 5/5 — Best Application *2020-09-09, version 1.5.7* Best Application ### 5/5 — Delivery *2020-01-17, version 1.3* We need delivery fast please ### 4/5 — .. *2020-12-16, version 1.5.8* لو تكرمتوا اضافة خاصية الدفع عبر Apple Pay ### 3/5 — Apple pay *2021-10-16, version 1.6.1* I disagree with most comments i like the app but not having apple pay is such an inconvenience. Its sad that start up companies have apple pay while firegrill doesnt. ### 2/5 — طورو التطبيق و وسعو اماكن التوصيل وحطو دفع بالبطاقة عند الاستلام *2023-10-24, version 2.0.7* حطو توصيل للسويدي فيه فرع فتح جديد قريب وسعو توصيلكم وخلو دفع بالبطاقه عند الاستلام لان مابي ادفع اونلاين ولا عندي كاش ### 2/5 — What’s the idea of picking up option if i will arrive and the order has not been prepared yet!!!! *2022-01-09, version 1.6.2* What’s the idea of picking up option if i will arrive and the order has not been prepared yet!!!! ### 2/5 — ???? *2020-01-24, version 1.3* needs for bugs fixing because i ordered many times and it’s still doesn’t show that i did when i go to pick it up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*