# Firenzecard — The official museum pass

> Official Florence museum pass management and guide. (iPhone/iPad app by SILFI SOCIETA' ILLUMINAZIONE FIRENZE E SERVIZI SMARTCITY SpA.)

- Source: https://appshunter.io/ios/app/firenzecard/id1276107302 (this page in markdown: same URL + `.md`)
- Developer: [SILFI SOCIETA' ILLUMINAZIONE FIRENZE E SERVIZI SMARTCITY SpA](https://appshunter.io/developer/632599878)
- Category: Travel, Entertainment
- Price: Free
- Rating: 4.50/5 from 104 App Store ratings · 88 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 53 MB
- Languages: American English, French (France), German (Germany), Italian, European Spanish
- Released: 2018-05-07
- Data updated: 2026-08-15
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/firenzecard/id1276107302/reviews.md

## What is Firenzecard?

Firenzecard app is your exclusive guide to museums in Florence and a handy way to manage all your Firenzecards directly from your smartphone. Browse the offering of more than 60 of Florence’s cultural heritage sites and save your favourites to help plan your visit. You’ll find practical information you need like museum opening hours and locations, as well as helpful tips and more to enhance your experience of the Renaissance city. Furthermore, the Firenzecard app is an essential tool to use Firenzecard Restart, which adds 48 hours to an expired card to visit any museums you missed.

Main advantages:

• Upload your Firenzecard and Firenzecard Restart on your smartphone.
• Use the app to activate Restart within 12 months of your Firenzecard’s expiry for an additional 48 hours of art! This feature is only available via the app.
• Access more than 60 museums in the Firenzecard circuit; the card allows you to visit each one once in 72 hours from your first entry. 
• Children in your nuclear family visit free with Firenzecard! Add the minors, aged under 18, to your card in the app.
• Get complete descriptions of all the Firenzecard circuit museums, with address and opening hours
• Integrated Google Maps as well as static maps for offline use.
• Find a list of current temporary exhibitions free to visit with the card.

Firenzecard is the perfect digital companion for your Florentine visit. Easy and practical, download now for smartphone or tablet, and use “your ticket to art”!

## Key features

- Manage Firenzecards on smartphone
- Access over 60 cultural sites
- Save favorite museums
- View museum opening hours and locations
- Use Firenzecard Restart feature
- Add minors under 18 for free entry
- Offline map access

## What do users think of Firenzecard?

Overall sentiment: positive

**Pros**

- ⏭️ Skip-the-line access to museums
- 💰 Excellent value for money
- 📱 User-friendly app interface
- 🗺️ Comprehensive museum information and descriptions
- 🎫 Convenient digital ticket management
- 📍 GPS integration for navigation
- 🔄 Flexible 48-hour extension option
- 📴 Works without internet connection
- 👨‍👩‍👧‍👦 Free entry for children with card holder
- 🏛️ Access to numerous museums and attractions

**Cons**

- 🐛 App crashes and freezes
- 📶 Connectivity issues in Florence
- 🔐 Registration process requires multiple attempts
- 🎫 Confusing ticket collection process
- ❌ Cannot book reservations directly in app
- 📋 Unclear instructions for major museums
- 🔄 Difficult password reset functionality
- 📱 iPhone compatibility issues with FAQ
- ⏱️ QR code expires when app closes
- 🚫 Not all museums included in card
- 🎪 Long lines for Firenze Card holders during peak season
- 🧭 Unclear signage for priority access entry points

**Commonly reported bugs**

- App freezes when searching museum list
- Card disappears after app update
- Voucher number becomes invalid after update
- FAQ dropdown menus don't open on iPhone iOS
- Password reset fails with correct email address
- Registration demands repeat after each action
- Card extension fails with internet connection error
- QR code marks museum as visited when app closes without scanning
- Location tracking doesn't update while moving

**Most requested features**

- Direct booking and reservation system within app
- Bookmark or favorite museums feature
- Museum visiting schedule planner
- Filter museums by opening hours
- Real-time location updates while navigating
- Ability to transfer card between devices
- Integrated transportation information
- In-app ticket collection without browser redirect
- Direct entry via QR code without paper ticket requirement
- Clearer instructions for timed reservations
- Notifications for museum closures or changes
- Support for physical card after digital activation

## Recent user reviews (10 of 88)

All indexed reviews: https://appshunter.io/ios/app/firenzecard/id1276107302/reviews.md

### 1/5 — NON FATELA

*2026-02-15, version 2.1.0*

Siamo saliti su ai giardini di Boboli (incluso) con la tessera e non ci hanno fatto entrare. Ci hanno fatto scendere giù a palazzo pitti dove c’era una fila di 1 ora e piu.
Ma che servizio offrite?? Vergognatevi. E la fate pagare 85€?
BISOGNA RIFARE LA FILA IN BIGLIETTERIA PER AVERE UNO SCONTRINO CON CUI ENTRARE A 0€ in TUTTI I MUSEI, perdita di tempo e soldi enorme.

### 5/5 — Great savings!

*2025-11-06, version 2.1.0*

We bought the card for three days and extended to a fourth at no extra costs and it opened up so many beautiful sites to us. It also allowed us to avoid the queues on a number of occasions!

### 2/5 — On iPhone does not work correctly

*2025-10-28, version 2.1.0*

Overall OK just - however the FAQ via the linked website does not work on iPhone IOS 26. The drop down for each FAQ does not open. Very poor as these FAQ contain important information for user of the Card. Works on iPad.

### 3/5 — Frustrating app, for great card

*2025-10-27*

I’ve used the Firenzecard twice before, and tried to purchase one online for my upcoming trip.  Talk about a maddening process!!
    Had to enter Name and Password six times before the app decided to let me register.  
   Then when I attempted to create a list of the sites I planned on visiting, it once again demanded I REGISTER and once again sign-in before I could “heart” a sight.  For each site!!!
    I’ve made a photo of my online card and plan on getting a physical card when in Florence.  The web version does not inspire confidence🦯🤨

### 3/5 — Works when it works

*2025-09-05, version 2.1.0*

It worked well in terms of gaining access to attractions. I found the mobile coverage in Florence dodgy at times, so often when I opened the app it would say there was no card till I could find a signal again - I learned to make sure the card was showing before entering a building. Also, Restart would not restart for me - it kept saying I was using the wrong email address, even though I checked and re-entered it about 30 times. So, less value for money than planned.

### 1/5 — App has a critical bug

*2025-01-05, version 2.1.0*

The app always get stuck when I search museum list.

### 2/5 — Incompleta

*2024-12-31, version 2.1.0*

Non è possibile prenotare le visite direttamente dall’app, ma occorre chiamare e inoltre i biglietti vanno scaricati in pdf tramite link. Non tutti i musei sono compresi nella card. Le cose fatte a metà. Conviene solo perché si risparmia.

### 5/5 — Firenzecard is great

*2024-06-05*

The card is easy to use and was so worth the money.   In many cases, it meant I didn’t have to stand in a line for a ticket and it is universally recognized. The app is very well designed and shows all the museums available with lots of information, including open days and hours. The ability to extend for another 48 hours is also a big plus, if you are staying longer than 3 days.  I highly recommend this card when you are visiting Florence!

### 1/5 — Non si può fare la prenotazione

*2024-04-13, version 2.0.0*

Inutile, non serve per fare la prenotazione dei musei.

### 4/5 — Manipulation

*2024-03-18*

Avoir la carte Restart n’est pas très clair.

## Frequently asked questions about Firenzecard

### What does the Firenzecard app do?

The Firenzecard app serves as your digital companion for exploring Florence's museums. It allows you to manage your Firenzecards directly on your smartphone, browse over 60 cultural sites, save favorites, and access practical information such as opening hours and locations. It also enables the use of the Firenzecard Restart feature.

### What are the main features of the Firenzecard app?

Key features include uploading and managing your Firenzecard and Firenzecard Restart on your smartphone, accessing descriptions and practical information for over 60 museums, saving favorite sites, and adding minors under 18 for free entry. It also offers integrated and offline map functionalities.

### How much does the Firenzecard app cost?

The Firenzecard app itself is free to download and use. While the app facilitates the management of the Firenzecard and its associated features, the cost of the Firenzecard itself is separate and not included with the app download.

### Can I use the Firenzecard app offline?

Yes, the app provides static maps for offline use, which is helpful for navigating Florence without a constant internet connection. While some features might require an internet connection for real-time updates, the offline maps ensure you can still find your way to museums.

### Who is the Firenzecard app for?

This app is designed for tourists and visitors who plan to visit multiple museums and cultural attractions in Florence. It's particularly useful for those who want to efficiently manage their museum access, plan their itinerary, and take advantage of features like free entry for children and extended access with Firenzecard Restart.

## Version history (last 5 releases)

### 2.2.2 — 2026-08-04

• Resolution of minor issues

### 2.2.1 — 2026-04-08

• Improved barcode display when screen zoom is active
• Removed automatic zoom on the map

### 2.2.0 — 2026-03-11

• Login via Google authentication
• Improved security in the registration process
• Resolution of minor issues

### 2.1.0 — 2024-07-23

• Added SPID authentication mode for Italian citizens
• Fixing an issue with the display of a single point of interest from the detail card
• Shortening of shared URLs through Bitly

### 2.0.0 — 2024-03-01

• App rewriting with a new content representation of museums, events and secondary infos
• Wishlist to plan better your visit with favourite museums and events 
• User area to manage your own cards by digital account
• Virtualization of a physical card

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*