# First Alliance Credit Union — user reviews > 24 indexed App Store user reviews of First Alliance Credit Union by First Alliance Credit Union, rated 4.78/5 from 1,505 ratings. - Source: https://appshunter.io/ios/app/first-alliance-credit-union/id932123740/reviews - App overview in markdown: https://appshunter.io/ios/app/first-alliance-credit-union/id932123740.md - Rating breakdown: 5★ 1,265 · 4★ 94 · 3★ 31 · 2★ 14 · 1★ 28 ## What do users think of First Alliance Credit Union? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Convenient mobile deposit - 👍 Well-designed app **Cons** - 🐛 Frequent crashes - 🔒 Unreliable facial recognition - 🔒 Accessibility issues - 💤 Unresponsive customer support **Commonly reported bugs** - Unable to log in - App not functioning properly - Inconsistent app updates **Most requested features** - Spanish language support - Display banking details in-app ## Newest reviews (4 of 24) ### 3/5 — Worst Banking app I have ever seen *2024-11-01, version 24.1.70* Resets facial recognition all the time. Stops working at worse possible times making your money inaccessible particularly on weekends or holidays where there is no customer support. Customer support not local and generally has no clue how to manage even the slightest problem. Has forced me to consider that there is no way for me to safely run my business through this credit union because of it. ### 2/5 — Frustrated *2019-06-22, version 18.4.50* Don’t bother I can’t even get past enrolling my account to get into the app I’ve tried about 5 times still says error ### 3/5 — Mediocre *2019-05-17, version 18.3.70* Kinda lame. Only works half the time. Why have a mobile deposit feature, when it never even works?? ### 1/5 — Unable to open app after update *2015-04-04, version 4.7.247* I have been using the app daily until I did an update and now I can no longer use the app. Even after deleting it multiple times and reloading it it is useless. It open and the closes immediately. Super frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupid app *2025-01-23, version 24.2.50* Constantly have to put my password in and always turn on the Face ID. If someone got a hold of my phone they wouldn’t be able to access it unless they had the same face. Very stupid setup for this app. ### 1/5 — Unable to log in to see accounts and zero customer support *2024-10-27, version 24.1.70* Unable to log in on the app or online. Also no one available to help. I need to check my accounts and cannot. Serious issue that is not ok. ### 1/5 — Never Works *2023-06-13, version 22.2.202* The application or website never work. Haven’t been able to see my account in about two weeks other than over the phone. Multiple features on the app are not functional. ### 1/5 — It won’t let me open the app *2022-07-16, version 21.3.40* So I’ve had 2 phones now where it hasn’t let me open the app ### 1/5 — Credit card *2022-03-14, version 21.2.70* My credit card which I very rarely used has been hacked several times I have had bad customer service when trying to cancel my card 4 different calls/ 4 months. Waiting on hold for 20 plus monies. Very unhappy with credit card service, Judi & Todd Heroff( members over 36 yrs) ### 1/5 — App does not work and mediocre customer *2021-11-22, version 21.2.70* Have been to the bank and still unable to access any account at all, have tried asking for help multiple times and still can’t get into my account this is ludicrous fix your app. ### 1/5 — Crashing *2021-07-29, version 20.2.81* App keeps crashing ever since i linked my zelle ### 1/5 — Fix! *2020-08-10, version 20.1.130* I cannot open the app. When touching the application, I get a white screen for a while then it crashes. Please fix this ### 1/5 — Awful *2015-06-10, version 4.7.247* App is useless. Won't open. ### 1/5 — Can't open *2015-04-05, version 4.7.247* Crashes right away. Can't even open. ## Most praised reviews (10 highest-rated) ### 5/5 — First alliance *2026-03-24, version 25.2.100* This is a great bank to work with very “human” people that are always as helpful as they possibly can be. ### 5/5 — Recomendación *2022-06-15, version 21.3.40* Necesitan Tener la App en Español ### 5/5 — Transferring money *2021-06-11, version 20.2.81* App is so easy to use saves time and money didn’t have to drive to credit union ! ### 5/5 — B. Bidwell *2019-07-09, version 18.4.50* I have been a member of First Aliance Credit Union for more than 45 years and they have been there for me and my family every step of the way. I have always said if I was ever lucky enough to win the lottery they would be my first phone call. Thank you for your great service and advice. ### 5/5 — Well Designed *2016-09-24, version 6.0.1716* This is a well designed app by the First Alliance team where you can deposit a check and check your account all in one application! Safe to use and haven't had any issues since installing the app. ### 5/5 — Great *2015-08-05, version 4.7.247* First Alliance is on top of tech for a credit union. No better place to keep and manage your money. ### 5/5 — Love It! *2015-06-18, version 4.7.247* This app is great! When I had a question about it I called the credit union and their awesome staff helped me right away! ### 5/5 — Love it! *2015-02-24, version 4.6.38* It's so easy to use. I love having access to my accounts everywhere I go. ### 5/5 — App *2015-02-23, version 4.6.38* Great app for a progressive community credit union. ### 4/5 — Great banking app *2022-07-29, version 21.3.40* I love this app and bank because of the convenience, it’s easier to budget my monthly expenses bc I can see what I’m spending and on what with the history tab, I also like how I can deposit a check with this app instead of waiting for my bank to be open. The only complaint I have is I can’t see my banking and routing number with this app, and I’ve had to call a representative to get that info, but otherwise this is a really reliable app and it’s always fast to update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*