# First American Bank NM Mobile — user reviews > 33 indexed App Store user reviews of First American Bank NM Mobile by First American Bank, Artesia NM, rated 4.78/5 from 1,364 ratings. - Source: https://appshunter.io/ios/app/first-american-bank-nm-mobile/id497384772/reviews - App overview in markdown: https://appshunter.io/ios/app/first-american-bank-nm-mobile/id497384772.md - Rating breakdown: 5★ 1,141 · 4★ 92 · 3★ 33 · 2★ 10 · 1★ 25 ## What do users think of First American Bank NM Mobile? Overall sentiment: positive **Pros** - 👍 User-friendly - 🚀 Convenient - 🔒 Secure - 💡 Great customer service **Cons** - 🐛 Crashes and bugs - ⏱️ Slow performance - 💰 Excessive overdraft fees **Commonly reported bugs** - Inability to enter verification code - Bill pay feature not working - Compatibility issues with older devices **Most requested features** - Faster transaction posting - Combine banking and debit card apps - Ability to deposit cash after hours ## Newest reviews (12 of 33) ### 5/5 — Nice app *2018-08-01, version 5.9.29* I really love this app it’s very convenient ### 5/5 — Joel *2015-05-09, version 4.3.1.0* Excellent. Very easy to use. ### 5/5 — Better then I could've hoped for *2014-12-04, version 4.3.1.0* This app has saved me so many trips to the bank, and now with the new deposit feature I really never have to go to the bank again. I love how I can check my balance and see exactly what's going on in my account at any given moment. This has really made my life easier. ### 5/5 — Excellent app *2013-07-17, version 3.3.0.0* I think this app is wonderful...it allows easy/convenient transfers and very easy viewing of your accounts. ### 5/5 — Awesome *2013-06-10, version 3.3.0.0* Forget balancing a check book! ### 5/5 — Great work! *2013-01-28, version 3.3.0.0* Awesome! Easy to use. ### 5/5 — Great App! *2012-12-14, version 3.0.30.0* I just switched to this bank and I not only love their customer service but the app makes my life so much easier. Love it, easy to use and keeps me balanced. ### 5/5 — Rick Arias *2012-11-30, version 3.0.30.0* Great, easy to use, nice improvements! ### 5/5 — Mobile App *2012-11-15, version 3.0.30.0* User friendly. Very convenient. ### 5/5 — User friendly *2012-11-10, version 3.0.30.0* Very user friendly. Nice job. ### 5/5 — Great! *2012-07-06, version 3.0.0* Easy to use app. Nicely done ### 5/5 — Wonderful!!! *2012-06-30, version 3.0.0* Extremely smooth, always easily accesible ## Most critical reviews (10 lowest-rated) ### 1/5 — Next Gen where? *2025-10-03, version 2025.7.3.1* This update is worse than the original “older” version of the app. The app no longer displays credits/debits in highlighted colors, all transactions are black. When the app isn’t crashing it sometimes displays the live current balance after a transaction is made. It’s slower than the older version as well. Please revert the app back to how it was until you guys actually have the “next gen” update completely bug free. Don’t inconvenience your customers with the trial and error process. ### 1/5 — New version Does NOT Work *2015-12-02, version 4.6.3.1* You guys need to check these apps out before publishing. I downloaded this app as I have before and entered my ID then pswd. No problem. Then get the notice that I call receive a call or text to verify my phone. Ok. No problem. I request text. I receive a text pass code but I cannot enter it on the "Reply Here" pop up tab. I called support who advised me to discard the current app from my phone and reinstall the app again through my computer when logged in. I did all this. I then logged into the app and ended with the same results......I received a text but could not enter the code in the pop up tab. I have deleted the app and we will be looking for another bank. ### 1/5 — Awful *2012-04-06, version 2.0* I can log on fine on web browser but can't log on the app ### 2/5 — Updated and now having problems. Please work out the bugs, *2014-12-31, version 4.3.1.0* I use these app all the time. Can you please fix the bugs on these app. ### 2/5 — Can't pay bills *2014-01-08, version 3.5.2.0* Really handy app to check accounts and transfer money but it crashes every time I try to use bill pay on both my iPad and iPhone 5. Would be much more useful if I could use this tool. ### 3/5 — Room to improve *2024-09-05* Great app but would be nice to have transactions post quicker than a couple of days. Also would be nice to have the brella debit card app combined with the banking app so I don’t have to switch between the two. ### 3/5 — Can’t block card if stolen or lost *2020-01-26, version 6.0.1.34* this app needs a option to block your cards from being able to be used. I had got my card stolen the day before Christmas Eve and I couldn’t stop the thieves from using it because of the after hours. The bank didn’t open till 8 Christmas Eve but it was almost 400 dollars too late. Luckily they bank disputed it and got my money back the same day. ### 4/5 — Need online bill pay access! *2012-09-14, version 3.0.0* This app is great and very user friendly. I would like to see online bill pay access added soon! ### 4/5 — Fab *2012-07-11, version 3.0.0* It does the job! And always handy on my phone. ### 5/5 — Review *2026-08-07, version 2026.01.01* Friendly and helpful branch workers ## Most praised reviews (9 highest-rated) ### 5/5 — Nice app I’ve app *2026-06-22, version 2026.01.01* I really love this app it’s very convenient ### 5/5 — 💚👸🏻𝕼𝖚𝖊𝖊𝖓👑🤍 *2026-03-14, version 2025.10.1.1* First American Bank has been a trusted bank for years! ### 5/5 — Customer service *2024-08-13, version 2024.4.0.11* I love that you still carry one on one customer service. Not these automated machines every other bank is coming out with just to try and save a dollar. Only one thing if we can get a machine ( any where) so we can deposit money after hrs I get paid cash a lot but after hrs. Don’t like carrying that money ### 5/5 — Overdraft Fees *2023-06-29, version 2023.3.0.1* Bank is great for what it is, app as well, however the overdraft fees is ridiculous. If you go over 1 cent they charge you $30. If something gets automatically charged even when you are in the negative instead of stopping the transaction it goes through and then charges you again for another overdraft. This happened before and I was charged $99 ### 5/5 — Love It *2021-11-09, version 2021.3.0.41* Extremely easy to use. Love it. ### 5/5 — Great! *2021-09-21, version 2021.3.0.41* Great people! ### 5/5 — Love it!!! *2021-02-22, version 6.5.5.40* I really appreciate the security I get from using this app. ### 5/5 — General *2018-11-30, version 5.10.1.30* El servicio es espectacular....lo mejor de una red bancaria ### 5/5 — Love this place *2018-11-17, version 5.10.1.30* Best bank ever, all the staff is super friendly know you on a first name basis, always smiling, super happy you opened in Carlsbad, will forever have my business, keep up the great work!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*