# First Bank & Trust - BANKeasy — user reviews > 65 indexed App Store user reviews of First Bank & Trust by First Bank & Trust (SD/MN), rated 4.80/5 from 6,216 ratings. - Source: https://appshunter.io/ios/app/first-bank-and-trust-bankeasy/id1481256675/reviews - App overview in markdown: https://appshunter.io/ios/app/first-bank-and-trust-bankeasy/id1481256675.md - Rating breakdown: 5★ 5,491 · 4★ 480 · 3★ 114 · 2★ 26 · 1★ 105 ## What do users think of First Bank & Trust? Overall sentiment: positive **Pros** - 👍 Convenient banking services - 🚀 Great mobile app experience - 💯 Excellent customer service - 🔒 Secure banking - 📱 Easy to use app **Cons** - 🐛 Inconsistent mobile deposit functionality - ⏱️ Slow app performance - 🔍 Difficult to navigate - 🔑 Login issues - 🤔 Confusing app updates **Commonly reported bugs** - Recurring RDC errors - Debit card declines and account access issues - Inconsistent app behavior and frequent crashes **Most requested features** - Ability to log in using multiple platforms - Improved mobile deposit experience - Enhanced account management features - Seamless integration with third-party apps ## Newest reviews (13 of 65) ### 4/5 — The number I call for verification is unavailable on Saturday *2026-07-18, version 3.36.0* Apple pay will only have me verify my debit card by calling a number that’s currently unavailable, card management doesn’t have any options in app ### 3/5 — Update gone wrong *2026-06-23, version 3.35.1* Honestly I’ve no issues with the app generally, but it needed to update and for some reason that required me updating my phone (really didn’t want to), and after doing it anyway and then updating the app, the sucker won’t load and I’ve waited like 30 minutes. Is there something I did wrong? ### 3/5 — Not sure yet that’s *2026-04-03, version 3.32.0* I’m just ### 3/5 — Needs Improvement *2025-03-24* So far behind real-time deposits and payments on loans/accounts. Takes days to acknowledge payments and deposits. Our credit Union does a much better job of real time balances. ### 3/5 — ??? *2024-11-01, version 3.17.0* Slow to update my account ### 4/5 — Overall convenient *2024-04-23, version 3.11.2* This app allows me to navigate certain bank services while out of branch area. Really has become a very valuable resource. Would recommend. ### 5/5 — New Account *2024-03-28, version 3.10.3* Very easy to become accustomed to your bank. Thank you to Mackenzie Remhof for all your assistance in helping me getting an account set up. ### 5/5 — Great app *2023-06-03, version 3.2.0* Great app and great bank allowing me to do my banking when it is convenient for me! ### 5/5 — Remote deposit *2023-01-25, version 2.48.0* The need permission to access the camera could be clearer. It states that one must go to settings. Therefore I spent a full 40 minutes going through my phone settings. In fact I needed to go into the app to allow camera access. That fact would have saved time and frustration ### 5/5 — Fantastic Customer Service! *2022-11-28, version 2.47.1* Whether on the phone or in person- First Bank and Trust has amazing customer service! ### 5/5 — Best All Around Bank *2022-10-16, version 2.46.0* This bank has the best online features - especially the mobile deposit for no charge. Also, the personal customer service is top notch! Would highly recommend! ### 3/5 — Tried to deposit a check and keep getting RDC error *2022-09-21, version 2.45.0* I tried to deposit a $100 check into my account and keep getting an RDC error. Why? ### 5/5 — Excellent technology & service *2022-08-27, version 2.43.0* Thank you for the great support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Card *2026-02-21, version 3.30.2* My card seems to never work. used my card all day and now deciding it doesn’t want to work. couldn’t buy the necessities i NEEDED. ### 1/5 — Bad app *2025-12-07, version 3.29.0* The app has been bugging on my phone for 2 weeks now. No number to call for assistance, no email, nothing. Trash ### 1/5 — terrible app for a terrible bank *2025-07-25, version 3.25.1* if you want to actually be allowed to use your money after bank hours then go with a different bank ### 1/5 — Disappointed *2025-04-19, version 3.22.0* This app takes forever to refresh and show transactions. I made a payment to our loan on 4/14/2025 but the app doesn’t reflect that in the amount due for 5/1/2025. It makes tracking your payments and finances extremely difficult. ### 1/5 — Not impressed. *2025-04-14, version 3.22.0* Most times it doesn’t work or an error comes up. ### 1/5 — New update *2024-09-17, version 3.16.0* New update is awful! Don’t update if you haven’t already! ### 1/5 — Credit Card Fraud *2022-10-27, version 2.46.0* The credit card you fund Mercury is double billing payments. I’m owed over $2600 from double dipping on payments. It appears since no one from Mercury is taking care of this mistake which was made on their part. This Credit Card is is stealing their own customers money. ### 1/5 — Needs to work with CC only users *2021-11-10, version 2.36.0* I am unable to log into the bank since I only have a credit card account. On the website, you can select what part of the bank you want to log into. Need to set up that selection during login. ### 1/5 — Getting terrible *2020-12-11, version 2.25.0* Their previous app was way better. Since they revamped the app and their website I have encounter it being down or out of service or error updates too many times. Now I can’t get an update on the app, the website won’t let me log in and my debit cards are declined. I can’t even access anything from the atm. Terrible!!!! ### 1/5 — Function *2020-05-09, version 2.18.0* I think the vision and design for this app is very sleek but the function is very poor. The app is never up to date with what’s in my account or payment processing isn’t listed and sometimes says one number and than an hour later it says a higher number and I didn’t deposit anything. The old app was very quick and this new version is super slow. I am very disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — App works great *2026-07-23, version 3.36.0* App works great ### 5/5 — Thobys *2026-06-20, version 3.35.1* You’re the first bank I know that provides the best services ### 5/5 — Deposit *2026-05-11, version 3.33.0* It’s really Great that I deposit my check mobile ### 5/5 — Bank Easy *2026-03-29, version 3.32.0* First Bank & Trust lives up to the name “Bank Easy”. Everyone is always so helpful and their app is so easy to use!! ### 5/5 — Easy Peeeezy *2026-02-15, version 3.30.2* Great technology, instant response from native English speakers in the Midwest when needed. ### 5/5 — Banking *2025-12-31, version 3.29.0* I absolutely love this bank they are amazing and I love how they are at your every need ### 5/5 — Great Banking App *2025-06-27, version 3.24.0* This app is really good. Easy to use. Easy to find the things I use consistently. There’s other things that I don’t use, but I’m sure others do. ### 5/5 — Tim *2025-05-08, version 3.22.0* I really enjoy the convenience and security of First Bank and Trust’s e banking! ### 5/5 — Phone transfer *2025-03-18, version 3.21.0* Love this way of banking, it’s so easy. ### 5/5 — David Beckius. *2024-12-05, version 3.18.0* I’ve had many loans from your bank. Always there for me. Employees are wonderful caring people. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*