# First Bank and Trust Company — user reviews > 39 indexed App Store user reviews of First Bank and Trust Company by The First Bank & Trust Company, rated 4.90/5 from 5,397 ratings. - Source: https://appshunter.io/ios/app/first-bank-and-trust-company/id1576005695/reviews - App overview in markdown: https://appshunter.io/ios/app/first-bank-and-trust-company/id1576005695.md - Rating breakdown: 5★ 5,019 · 4★ 238 · 3★ 59 · 2★ 24 · 1★ 57 ## What do users think of First Bank and Trust Company? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Helpful features - 🚀 Instant access to banking info - 👍 Self-explanatory - 👍 Great community bank - 🚀 Fast mobile deposits **Cons** - 🐛 Inconsistencies with web app - 🐛 Weak backend systems - 🐛 Forced update to iOS 16 - 🐛 Slow account information updates - 🐛 Glitches after app update - 🐛 Difficult to navigate **Commonly reported bugs** - Unable to update app - Constant login issues - Crashes after signing in **Most requested features** - Apple Watch app - Improved password reset process ## Newest reviews (12 of 39) ### 5/5 — Best banking app ever. *2023-09-06, version 3.6.0* This app has it all. Easy to learn and easy to use. ### 2/5 — Bad last update *2023-07-06, version 3.3.2* Since I updated the app all it does after signing in is spin like it’s trying to load something. At this point it’s useless ### 5/5 — Very slow updating account information *2023-06-18, version 3.3.0* I love this bank but this app is step back from their previous system. Transactions on your debit card or checking account take an incredibly long time to post especially on weekends and holidays. The old system updated instantly. What’s the point in having the app if you’re going to have to do it manually anyhow? ### 5/5 — Tim *2023-04-11, version 3.1.1* Best Bank in the USA!! ### 5/5 — First Bank Trust *2022-12-15, version 2.48.0* Best bank I have ever had people are very helpful and friendly nice like family ### 5/5 — Awesome!!!! *2022-09-02, version 2.44.0* Great people, great service, GREAT BANK!! ### 5/5 — First Bank and Trust mobile app *2022-02-26, version 2.38.1* Absolutely awesome banking app. Better than Bank of America. Tremendous community bank. ### 5/5 — Bugs are still in the system *2022-01-11, version 2.37.0* Can’t log in don’t get any messages or call So it still needs to be looked at 1/11/22 Still not fixed bugs still there can’t log in at all No messages to phone and no calling to verify code so it needs to be looked at again !!!!!!! ### 5/5 — Easy *2021-11-12, version 2.36.0* Mobile deposits are fast and easy ### 5/5 — Dope *2021-10-25, version 2.35.0* Alot easier and better use than hitting website from mobile ### 5/5 — Best Bank and Trust *2021-09-17, version 2.34.1* I have been a loyal customer for years. I have always been treated with respect. And have always felt safe no matter the type of transaction. They have never failed to provide the best in customer service. ### 5/5 — First bank & trust *2021-09-14* All the business I have done through FirstBank has been top notch. I will recommend them to anyone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Consistent issues *2026-08-20, version 3.37.0* Every few weeks the app has trouble loading. The last week or two it hasn’t loaded at all even after making sure the most current version was installed. ### 1/5 — Transfer to checking *2025-05-21, version 3.23.1* I have transferred money to checking twice and without a request it gets transferred back to savings. I don’t know why ### 1/5 — Terrible *2025-05-04* App doesn’t update account balances in a timely manner a lot of the times. Deposits through the app take days. The branches near me aren’t open on Saturdays anymore. Will be switching banks very soon as having an account through first and trust is almost a hassle. ### 1/5 — Failed update *2024-04-30, version 3.5.0* For more than a month I’ve been trying to update this site and it will not allow me to update . What gong on? ### 1/5 — Locked out of my acct due to update *2024-04-04, version 3.5.0* The app requires 16.0 or later now and I’m completely unable to access my account without a desktop. I can’t even reset my password to be able to log in via mobile browser. ### 1/5 — Not backwards compatible *2024-03-28, version 3.5.0* I cannot use my app as of today because it is forcing me to have iOS 16 or above. Why should I have to purchase a new iPhone for over $1500 to be able to use the First Bank app? That is not okay. ### 1/5 — Amazing *2021-10-16, version 2.35.0* Easiest and bet mobile banking I’ve ever used ### 1/5 — User *2021-08-27, version 2.32.0* App is difficult to navigate and doesn’t have options as last one. ### 1/5 — Horrible!! Older no longer works either *2021-08-22, version 2.32.0* I’m &&)&@;!!!! Stuck. Older app no longer lets me use it, and new one has glitch on updating password. EXTREMELY FRUSTRATED. ### 2/5 — Just OK *2024-06-21, version 3.13.0* App is just OK. The systems hosting APP data are weak at best. There are several inconsistencies between this APP and its companion web browser product, so test and compare functionally between them. Over all, the app delivers just fine when the backend systems aren’t under stress. This is typical for banking apps. The vendor should have an Apple Watch app but as of this review they don’t. ## Most praised reviews (10 highest-rated) ### 5/5 — No one compares *2026-08-21, version 3.37.0* Always professional, efficient, and friendly. FB&T has solutions to meet every need from basic checking to wealth management and commercial lending. The people are what sets them apart-top notch! ### 5/5 — Great *2026-08-03, version 3.30.2* Easy to use ### 5/5 — True hometown banking *2026-04-10, version 3.30.2* I’ve banked with FB&T for as long as I can remember. My parents and grandparents banked with them when they were First Commonwealth. They’re a staple in Wise and now many more places. They’re always quick to help and extremely friendly. I love my bank ### 5/5 — Top rate *2026-03-19, version 3.30.2* First Bank and Trust is always professional, courteous, and goes above and beyond to take care of the customer. Been with them over 20 years. ### 5/5 — Raymond Vece *2026-03-13, version 3.30.2* Been with your bank for over 10 years And you are the best bank I’ve ever done business with for almost 70 years of Banking in my life ### 5/5 — Great Community Bank *2025-12-16, version 3.29.0* FB&T has made a great impact in the communities it serves in North Carolina. Great customer service and the technology this bank provides is in matched. ### 5/5 — App review *2025-10-13, version 3.27.0* Love this app! It’s so easy to log in and use. I can quickly make transfers and check my balances. ### 5/5 — First Bank & Trust *2025-05-26, version 3.23.1* Highly recommended they make online banking very easy and inconvenient. Top notch bank . ### 5/5 — Banking App *2024-04-13, version 3.11.2* This app makes remote banking very easy to do. Easy to understand and very helpful. ### 5/5 — All is simple to use very helpful *2023-12-19, version 3.8.0* I appreciate this app for the instant access to all my banking information. It’s very self explanatory with all the necessary features of keeping track of your financial information on a mobile device on the go. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*