# First Bank on the go — user reviews > 114 indexed App Store user reviews of First Bank on the go by First Banks, rated 2.70/5 from 275 ratings. - Source: https://appshunter.io/ios/app/first-bank-on-the-go/id6450724344/reviews - App overview in markdown: https://appshunter.io/ios/app/first-bank-on-the-go/id6450724344.md - Rating breakdown: 5★ 87 · 4★ 22 · 3★ 12 · 2★ 23 · 1★ 131 ## What do users think of First Bank on the go? Overall sentiment: negative **Pros** - 💳 Debit card visibility - 🚀 Improved user interface - 🔒 Robust security features - 📢 Advance notice of changes **Cons** - 🐛 Frequent app crashes and bugs - ⚠️ Unreliable online banking functionality - 🔄 Unnecessary and frustrating app transitions - 🕰️ Delayed transaction processing - 🔒 Login and access issues **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Inability to enroll in online banking - Broken links and non-clickable UI elements **Most requested features** - Restore mobile deposit functionality - Improve real-time balance visibility - Reinstate bill pay and scheduling features - Provide better in-app support and help ## Newest reviews (17 of 114) ### 2/5 — It could be better *2026-06-30, version 3.0.5* Too many times I’ve had a hard time logging into my account with the mobile app ### 2/5 — Terrible software *2026-05-05* Most of the time the deposit checks doesn’t even work. When it does, and it’s finished, the DONE. Button doesn’t work and you have to close out of the application and sign back in. Very frustrating Update: still terrible! every time I try to deposit a check it completely drops out of the app to my home screen I’ve deleted it, reinstalled it, and same thing happens and happens. Software needs to be fixed. **Developer response:** Thank you for the feedback. When app issues occur, uninstalling and reinstalling the app often resolves the problem by ensuring the most current version is installed and clearing any corrupted data. If the issue continues after reinstalling, please contact the service center at 800‑760‑2265 for additional assistance. ### 4/5 — Many updates and some hiccups *2026-05-04, version 3.0.3* I know updates are needed to add new features however it seems like it’s not test fully. The thump long in was temperamental and not the verify check for a mobile deposit just kicks the app out. ### 2/5 — The updated and It doesn’t work *2026-05-02, version 3.0.3* I cant login via the app anymore after the update, only online ### 4/5 — Problem with card lock feature *2026-04-16* I’ve been with first bank for well over 30 years and honestly, like with any bank it has its ups and downs, pros and cons. I’m ok with the app though I liked the mobile banking better years ago when you could find out your balance with a simple text. Other than that it’s ok but I’m having an issue with the card lock feature. Whenever I click to unlock my card it keeps kicking me off the app. **Developer response:** Mr. Montague, Thank you for being a longtime First Bank client. A recent app update was released to fix an issue with the card lock feature. Please update to the latest version of the app and try again. If the issue continues, our service center can help and can be reached at 800-760-2265. ### 2/5 — Bad user experience *2026-04-05, version 3.0.0* Constant issues logging in and bad updates ### 1/5 — Not the best just got worse *2026-04-03, version 3.0.0* Latest update broke faceID. So to get in, need to use PIN, which I last used 2 years ago. Tried to reset PIN (with login and password) and get recurring message that can’t do that. So ultimately, no way to login! ### 1/5 — Cannot use Face ID *2026-04-03, version 3.0.0* Your app is broken…cannot log in. ### 1/5 — Constant Struggles *2026-04-02, version 3.0.0* This application has had enough issues over the years it definitely makes you consider switching banks. Now you can’t log into your accounts for days and there has not been any update or message from the company. Useless. ### 1/5 — Can’t even login anymore *2026-04-01, version 3.0.0* Went to check my balance and the app has been updated. I can login with Face ID. Okay. That just spins for a second and then doesn’t login. So I can login with my passcode, a five-digit number that, as far as I can tell, I’ve never set. So that doesn’t work. Then I figure out how to use my username and password, old school. That works and sends me a OTP via text. I enter that and then I’m told invalid username and password (it’s not). So bush league. ### 1/5 — Plaid issue *2026-03-31, version 3.0.0* I am trying to connect my First Bank accounts through Plaid, but I keep getting “couldn’t connect to your institution.” ### 1/5 — Stupid update *2026-03-31, version 3.0.0* Thanks for the update! Now I can’t even get it to open 😡😖 ### 1/5 — Sucks *2026-03-31, version 3.0.0* Updated and can’t even log in ### 1/5 — Doesn’t work *2026-03-31, version 3.0.0* The newest update won’t let me log in. Good times. It also won’t let me request password change and I get an error when I try to use my pin. Haven’t been able to log in once since it “updated.” ### 1/5 — What happened to log in? *2026-03-31, version 3.0.0* I used to be able to log in and now I can’t. What happened to plain old username and password ablity? It keeps saying passcode or wants to use something else and I don’t like that. I used to be able to sign in but since the update I’m stuck and I don’t like it at all ### 1/5 — Broke with Update *2026-03-31, version 3.0.0* App no longer works after March 2026 update ### 1/5 — Always updating and broken *2026-03-31* I’ve been with them for 25 years but the amount of app and website changes, constant updates and complete overhauls is insane. When it changes it locks you out and flat out doesn’t work when you need it. Everyone wants their finances secure but this is insane. It’s going to push me to another bank. I want to stay local but it’s not working again. Cmon figure this stuff out!!! And it’s not just me, look at their average ratings. Not a reflection of the bank but ultimately it is. **Developer response:** Thank you for taking the time to share this perspective. Feedback about the app experience is important, especially as updates are introduced. The goal is to balance strong security with reliable access, and comments like this help guide ongoing improvements. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even get in *2026-08-06, version 3.0.6* Face ID won’t even load and when I try and use my passcode it says error I haven’t been able to log in since the app change ### 1/5 — This app sucks *2026-06-09, version 3.0.5* Constantly broken. Every time they update it I can’t log in. Do they even test this before rolling it out? Frustrating. It’s been two updates now, and faceID still doesn’t work. ### 1/5 — Can’t login or set passcode *2026-06-01, version 3.0.5* Just like others I can’t login or set passcode. Deleting and reinstalling app doesn’t help. We shouldn’t need to contact support. This is a widespread issue for months. ### 1/5 — Booo *2026-05-03, version 3.0.3* Every update is stupid. The verification process is always changing which is good for protecting information but it’s truly a pain to log in. My family has not been able to access information for 3ish weeks because the new verification to get into the apps is not working at all. ### 1/5 — Poor *2026-05-02, version 3.0.3* So glitchy. Had to uninstall and reinstall the app because FaceID wouldn’t work, I had no option to use my username and password, and when I tried to use my pin, the app would say the function was not available ### 1/5 — App will not let me in *2026-04-17, version 3.0.2* The app refuses to let me in. When I use my passcode, it tells me something went wrong. I've tried relogging in and that did not work either. It worked before but whatever update you did made it not functional. Please fix! ### 1/5 — Needs Serious Work *2026-04-08, version 3.0.1* Clicking on estatements brings up blank pages. No place to adjust automatic logout time, which used to be so short that I couldn’t scroll through transactions without being logged out before I could find what I was looking for. ### 1/5 — Cannot login after updated *2026-04-07, version 3.0.1* I cannot log back in after “forced” to update the app! I cannot access my account through this app ever since! Terrible update! Need to get it fix as soon as possible ### 1/5 — Poor Update *2026-04-06* With the new update I am unable to access my account. Even after verifying my password, and getting a phone call verification number it will not allow me to make a new passcode. There is no phone number to contact with problems either. I was using the fingerprint id, but when you select that option the app does nothing. Glad they updated the app when there was not a problem. Classic idiot tech bros. **Developer response:** Thank you for the feedback. A recent app update was released to address issues with login, passcode setup, and biometric access. Please ensure the latest version is installed and try again. If the issue continues, the Service Center can assist at 800‑760‑2265. ### 1/5 — App not work! *2026-04-05, version 3.0.0* When the app back to work? ## Most praised reviews (10 highest-rated) ### 5/5 — app is great! *2026-08-14, version 3.0.7* app is great, always runs perfectly and has every feature that i need. i have some issues with the bank itself but the app is great. ### 5/5 — The Torrance Branch *2026-06-23, version 3.0.5* That staff at the Torrance Beach are amazing and super friendly and the iPhone app so far has been working super smoothly. ### 5/5 — yes *2026-04-01, version 3.0.0* easy to use, love the new home screen and love that it shows monthly budget stuff now. ### 5/5 — Great job *2026-03-29, version 3.0.0* I have lived in California for 6 years. This app has done everything I need. A few phone calls have quickly taken care of my questions. BEST BANK EVER! ### 5/5 — I’m happy up to now *2025-08-28* I have been with First Bank for close to 4 years! I believe and because of the alertness to the agents behind the scenes in the Fraud Department I’m always able to start an Investigation right away if a transaction doesn’t look right to me and plus the agents their give me a heads up if I just made a transaction at such and such for this amount and if I say no they block my card right away till I call them?, if I say Yes then they say try back with the transaction in a couple minutes? So everything is great to me at First bank for me! thanks to the workers there. **Developer response:** Thank you so much for putting your trust in First Bank! We value long-term clients like yourself, and we are pleased that we could meet your long-term banking needs. We hope to be your bank for many more years to come. ### 5/5 — I’m happy up to now *2025-08-25* I have been with First Bank for close to 4 years! I believe and because of the alertness to the agents behind the scenes in the Fraud Department I’m always able to start an Investigation right away if a transaction doesn’t look right to me and plus the agents their give me a heads up if I just made a transaction at such and such for this amount and if I say no they block my card right away till I call them?, if I say Yes then they say fry back with the transaction in a couple minutes? So everything is great to me at First bank for me! thanks to the workers there. **Developer response:** Thank you so much for putting your trust in First Bank! We value long-term clients like yourself, and we are pleased that we could meet your long-term banking needs. We hope to be your bank for many more years to come. ### 5/5 — Love! *2025-05-17, version 2.0.3* I have lived in California since 2019. I’ve never been tempted to open an account at a local bank. ### 5/5 — Much better than before *2025-05-16* This app has improved tremendously since I first started using it!! It’s much more user friendly. I do wish there were more options for being able to pay off mortgage bills, etc on the app rather than having to go online. But overall I’m very happy with it! ### 5/5 — Im a proud account holder of First Bank *2025-03-26* I have been with First bank about 3 years or there about, and I have not had any issues with this branch?, in fact whenever I question a transaction there all eager to solve the problem at hand,I have the On The go banking and whenever I have an alert on a transaction it pops up on my messages and I get it resolved pretty quickly, the bank also questions did you just make a transaction at so and so market or whatever?, but I’m happy and I know my money is safe with First Bank! ### 5/5 — Goated *2024-08-02, version 1.1.1* Goated --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*