# First Bank Online — user reviews > 20 indexed App Store user reviews of First Bank Online by First Bank (VA), rated 4.70/5 from 2,227 ratings. - Source: https://appshunter.io/ios/app/first-bank-online/id6736663630/reviews - App overview in markdown: https://appshunter.io/ios/app/first-bank-online/id6736663630.md - Rating breakdown: 5★ 1,899 · 4★ 194 · 3★ 47 · 2★ 19 · 1★ 68 ## What do users think of First Bank Online? Overall sentiment: negative **Pros** - 👍 Great service - 💡 Improved website and app interface **Cons** - 🚫 Difficult to navigate - 💸 Bounce protection included in balance - 🔍 Direct check deposit feature not easily accessible - 🤖 Unreliable card functionality **Commonly reported bugs** - Login screen issues - Compatibility problems with older devices **Most requested features** - Option to remove bounce protection from balance - Simpler login process ## Most critical reviews (10 lowest-rated) ### 1/5 — Payments *2026-05-24, version 3.34.1* I don’t understand why my other checking account from a different bank hadn’t received any money from FBv The app is just ridiculous. Too many many cutting ### 1/5 — Issues with Debit card and can’t get anyone to help over the weekend *2026-02-21, version 3.30.2* Money in my account and can’t use my debit card! No live chat or call line available until Monday morning when the bank opens ### 1/5 — Overdraft policy is suspicious *2026-02-10, version 3.30.2* Their overdraft policy is old and customer penalizing. Gotcha ### 1/5 — Horrible *2025-01-24, version 3.19.1* Worst bank and worst banking app I’ve ever had the displeasure of dealing with. Doesn’t even deserve one star. ### 1/5 — Transition *2025-01-10, version 3.19.0* I very very much dislike your new change over. Before I didn’t need to put my username or my password . It really is a very disgusting sign in & and scrolling through what you look for. ### 2/5 — Terrible constant problems with app *2026-05-17, version 3.33.0* I only recommend using this bank if you only want your cards to work only half the time! The app is always down and never shows the amount in your account, plus heaven forbid you lock your card cause that will be inaccessible ### 2/5 — Navigating *2025-04-07, version 3.21.0* Not friendly. Too difficult. Do not like it at all. Thinking about changing bank ### 2/5 — Balance Frustrations *2025-02-27, version 3.20.0* I do not like that the “Available” balances shown on the dashboard include the “Bounce protection”. That is ridiculous, as it is supposed to be used as a protection against mistakes or for emergency, and so I have to mentally subtract that from all my accounts every time I open the app just to determine what is actually in my accounts. There’s no option to remove that additional fluff from our available balances. Seems like manipulation to get us to use it regularly and end up having to pay additional interest. Frustrating. If they don’t add an option to fix that, I will be switching to another bank. ### 2/5 — Terrible *2025-02-18, version 3.19.1* I only recommend using this bank if you only want your cards to work only half the time ### 2/5 — Like the old app *2025-01-23, version 3.19.1* I preferred the old app. I do not like the way things are listed. I do not like that you have to enter your password when you want to do anything. If you have a number password why should you also have to do the other password. The only good thing is Zelle ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable *2026-05-22, version 3.34.1* No problems. Have used for years. Customer support works if needed. All fine ### 5/5 — First Rate *2026-02-27, version 3.30.2* The employees at my branch on US 50 west of Winchester are first rate. ( That’s a coincidence) I say this because I’m an old dude(85) and I need a lot of help a lot of things and they are super helpful and never too busy. Sven ### 5/5 — Review *2026-01-14, version 3.30.0* I’ve never had any issues with my accounts. 5 stars ### 5/5 — Perfect *2025-06-12, version 3.23.1* Great feature and so easy to ### 5/5 — Great service! *2025-02-19, version 3.19.1* I am very pleased with the personal and competent service from First Bank! ### 5/5 — Great New Website! *2025-01-15* Everything is easier and the info provided on previous related actions or current status on items is Great! ### 5/5 — Love the new interface! *2024-12-17, version 3.18.0* The new mobile app is so clean and intuitive. I’m finding it much simpler and easier to navigate and use. Bravo and thank you. ### 4/5 — 500 overdraft *2025-03-07, version 3.20.0* Don’t like that showing in my balance total ### 4/5 — Direct check deposit feature *2025-03-04, version 3.20.0* The feature to upload checks either doesn’t exist on app or it’s very difficult to find. ### 3/5 — Software update issue *2026-06-07, version 3.28.2* First Bank’s latest software update from 2 weeks ago has locked me out of the app on my 6th Generation iPad (purchased in 2018) It shows that IOS 18.4 is required for the First Bank app, but my iPad shows that is is current with IOS 17.7.11. I can no longer check my banking info. Since my iPad shows that my IOS version is up-to-date (with automatic updates turned ON), I don’t think reaching out to Apple will help. First Bank should not lock out a customer by requiring a certain IOS version if the device’s IOS version is up-to-date according to Apple. What recourse do I have? HELP! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*