# First Bus — user reviews > 824 indexed App Store user reviews of First Bus by FirstGroup Plc, rated 4.70/5 from 2,120 ratings. - Source: https://appshunter.io/ios/app/first-bus/id566586379/reviews - App overview in markdown: https://appshunter.io/ios/app/first-bus/id566586379.md - Rating breakdown: 5★ 1,719 · 4★ 278 · 3★ 77 · 2★ 13 · 1★ 33 ## What do users think of First Bus? Overall sentiment: negative **Pros** - 👍 Helpful for planning journeys - 🚀 Accurate live bus tracking - 💡 Ability to save favorite stops - 👍 Convenient ticket purchasing **Cons** - 🐛 Unreliable bus arrival times - 🐛 Buses disappearing from the app - 🐛 Technical issues and app crashes - 🤔 Confusing and unintuitive interface - 🤔 Lack of service updates and notifications **Commonly reported bugs** - App pausing music playback - Inconsistent bus tracking and location data - Inability to purchase certain ticket types **Most requested features** - Offline ticket access - Improved journey planning with timetables - Service change notifications - Simpler and more user-friendly interface ## Newest reviews (11 of 824) ### 4/5 — unreliable *2026-08-16, version 7.0.12* although the app is good sometimes im constantly being told my bus is due or close and it never shows up? whats up with that multiple times im sat waiting for a bus that never comes sort this out pls ### 4/5 — Tickets don’t scan *2026-08-13, version 7.0.12* Updated the app recently because my monthly ticket works absolutely fine on first buses but doesn’t scan on the D&G buses…both buses use the same machines and scanners so don’t understand why the ticket still doesn’t scan after updating ??? ### 3/5 — First the buses went green *2026-08-13, version 7.0.12* They’ll be saying this in 2000 years time.. ### 3/5 — First bus app *2026-08-08, version 7.0.11* In this app live location is not working. Not showing live location of bus before it’s working ### 5/5 — Gregor McAbery *2026-08-07, version 7.0.11* Useful app for getting about ### 5/5 — Peak *2026-08-04, version 7.0.11* Peak ### 3/5 — Awkward app *2026-08-03, version 7.0.11* Difficult to get a decent range of bus times at one go, I managed 3 times only , useless if your not sure of your arrival. Why dont you get a list of say 3 hours so planning is easy ### 2/5 — Delay *2026-08-02, version 7.0.11* Buses always really late and have misleading times other than that all good ### 5/5 — Helpfully *2026-08-01, version 7.0.11* Very helpful and creates less stress ### 2/5 — Unreliable *2026-07-31, version 7.0.11* It is practically a 50/50 if the app is right about where the bus is & or when it will come, you’re honestly better off walking most of the time ### 4/5 — Mr Thomas *2026-07-31, version 7.0.11* Hi All good apart from no notification when the bus is not coming?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Change it back! *2026-08-22, version 7.0.13* What have you done, man!? Was absolutely fine the way it was. Just takes longer to see when the bus is now, not kuch use when in a rush. Change it back, rapid. Edit. They’ve changed again for no real reason and surprise surprise made it even worse. Go back to original version, it was miles better. Edit 2.0 They’ve changed again and the original version is still, by far, the best haha! Changed so live buses aren’t shown together, just next st that stop shows. So you need to press another button to find what one you’re after for real time tracking. Genuinely used to be so good this app. Please stop changing it for changing sake. Every update seems to add another step to finding bus. Used to be instant, now you’re 5 clicks from finding out. Edit 3 or 4. It’s as bad as it’s been. The buses are now totally your luck whether they are shown or not. Buses count down to leaving time then just disappear from the timetable and don’t show up. Some buses show x amount of mins away, others show the time ie 203pm arrival. Just been getting steadily worse as the updates come. How anyone can vote this 5* is absolutely beyond me. Terrible app. ### 1/5 — Now useless *2026-08-22, version 6.5.0* Tried to access tickets on the app. Message telling me that I need to update app before I can buy tickets. I have the latest update. Just going round in circles between the app and the App Store. Tried removing app and downloading again. No joy. ### 1/5 — MISINFORMATION *2026-08-10, version 7.0.11* BUSES DRIVE PAST YOU .IS VERY GLITCHY.UNSTALE BUS TIMES.LATE BUSES.TOO EARLY BUSES.I WOULD RATHER BUT A CAR.DO NOT DOWNLOAD AND STAY FAR FAR AWAYYYY ### 1/5 — Backward step *2026-08-09, version 7.0.11* I used to just open the live webpage to view when my bus was due or expected at my bus stop. Great. No, that simple service is no longer published. I have opened this App to find that this live information is unnecessarily more complex and buried in the map bus stop icon. And then you have click on the bus live data. This next page is a) unreliable and b) displays the scheduled time and then the ‘mins due’ if it’s due within 45 mins. This is confusing as you can’t tell whether the next bus is delayed or on time. If you’re like me, you have to then count on your fingers to find out what time that the bus is actually due. Poor effort. Thank goodness I’m lucky enough to have a bus pass ( shame there is no capacity to scan the pass onto the app)- having seen some comments about purchasing tickets on the App. Next whinge. I’ve just spent 10 mins trying to log this feedback in the App. What hell is that, trying to wade through the maze of drop downs to describe the feedback is time I will not be able to recover. ### 1/5 — Routes out of date *2026-08-09, version 7.0.11* There’s been diversion in Glasgow city centre for months, but the app is not showing the diverted route and any replacement stops. Please fix this so people will stop waiting in a stop for a bus that’s going another way ### 1/5 — Awful *2026-08-06, version 7.0.11* Barely works and it wrong a lot ### 1/5 — Can’t gift tickets *2026-08-03, version 7.0.11* Both myself and person I’m trying gift tickets too have new app and gifting option isn’t working and first won’t refund money for it ### 1/5 — Terrible *2026-08-01, version 7.0.11* The most unfriendly app for travel. I don’t need to create an account and receive useless marketing emails which I ticked not to receive. ### 1/5 — Poor UI *2026-07-31, version 7.0.11* This is one of the worst travel apps I’ve ever had the misfortune of using. My service switched from stagecoach to first and I know immediately I was cooked. Buses show up late or not at all. The app is impossible to navigate. I cannot tell what ticket I even need because of how many options there are. Nothing makes sense, planning is nearly impossible. It’s easier to get a bus by just going to the stop and looking at the timetable and buying a ticket on the bus than it is to use an app designed for convenience and efficiency. It needs a major overhaul in ease of access. ### 1/5 — Logs you out constantly *2026-07-29, version 7.0.11* It logs me out of my account a few times a week so I can’t access my ticket, you need data to use your ticket. All just seems like a scam on an already very overpriced yearly ticket, I do not recommend ## Most praised reviews (10 highest-rated) ### 5/5 — use this app everyday! ⭐️⭐️⭐️⭐️⭐️ *2026-08-24, version 7.0.13* great app- keeps you safer as being able to plan journeys to the minute. no hanging around. usually always spot on! makes life easier and we all need that thankyou ### 5/5 — App *2026-08-24, version 7.0.13* Easy to use ### 5/5 — A4 service *2026-08-20, version 7.0.13* Very efficient service, would like to see the bus route extend to Goldsworthy way ### 5/5 — Pat *2026-08-19, version 7.0.13* Very nice easy to use ### 5/5 — X2 *2026-08-17, version 7.0.13* This bud is always late expecially evening but one always seem to turn up in the end ### 5/5 — Bus *2026-08-16, version 7.0.12* Very useful for travelling ### 5/5 — Kk *2026-08-15, version 7.0.12* Bggg ### 5/5 — A2 *2026-08-14, version 7.0.12* What a fantastic service, just what we needed. ### 5/5 — Very good *2026-08-08, version 7.0.11* More service penilee ### 5/5 — Mr *2026-08-07, version 7.0.11* Kubz --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*