# First Citizens — user reviews > 39 indexed App Store user reviews of First Citizens by FCIS, rated 1.80/5 from 43 ratings. - Source: https://appshunter.io/ios/app/first-citizens/id1495642922/reviews - App overview in markdown: https://appshunter.io/ios/app/first-citizens/id1495642922.md - Rating breakdown: 5★ 4 · 4★ 4 · 3★ 2 · 2★ 3 · 1★ 30 ## Newest reviews (13 of 39) ### 1/5 — Non-functional *2024-02-01, version 3.1* App doesn’t proceed to final stage when transferring between accounts. ### 1/5 — Unusable *2023-11-27* Can you make the app so that it can work on the iPhone 12 mini , everytime I punch in my cif # and go to the next step the screen turns white and “proceed “ ends up at the top right of my screen ### 1/5 — Do not download *2023-07-23, version 3.0* The app is not yet working to its full potential. Simply use online banking ### 1/5 — The app malfunction *2023-06-25, version 3.0* When I saw the app I thought yes!! finally!Trinidad copy something good from America;but when I try logging in I reach a certain point then it takes me right back to square one, before I could’ve view my account on Google now the app nor Google is letting me view my account I can’t imagine going to the bank joining a long, long line for nothing because they themselves may not even be able to help as usual. Oh, what a bummer. ### 1/5 — Crashing *2023-06-22* Everytime I try to search a payee to transfer money to, the app crashes. What’s the point in having a feature where you can transfer money and it doesn’t work? ### 1/5 — New app *2023-06-16, version 3.0* This app is totally user unfriendly. They’re sending me a code and NOWHERE to enter it. Now I can’t even get in to the old app. ### 1/5 — Pathetic *2023-06-08, version 3.0* This app is absolutely useless. You go through the tedious registration process and then it stops dead and you can’t do anything at all ### 1/5 — Unreliable app *2023-05-28, version 3.0* I downloaded the app thinking I would be able to use it on the go if needed, but after putting my information in and logging in , the app totally froze, just stuck on the same screen forever, tried uninstalling it and reinstalling it again, then again the screen froze again after logging in, total dud, I am uninstalling again don’t make any sense keeping an app that doesn’t work, be more efficient first citizens, and don’t put up an app that malfunctions, not a good look for your establishment. ### 1/5 — Buggy app that gets the job done *2023-02-23, version 2.2* New Customer to First Citizens. My professional background is Software Engineering and Development, yet logging into the First Citizens Mobile banking app was one of the hardest challenges I’ve had in a while. Firstly, I could not receive the OTP text message required for login on the number I had provided, which was a valid bmobile postpaid number. I’m not sure if the fact that I ported that number from Digicel to bmobile was a potential issue, but I was able to finally receive the OTP text message by changing my mobile number using the online banking website to another number I owned (a bmobile number that was not ported). Next was trying to login. As mentioned by other reviewers, entering a valid password and username, which works on the online banking website, produces an invalid login credentials error when attempting to login using the mobile app. I discovered that having certain special characters like !#^$ in your password causes login to fail on the mobile app (while it works on the online banking website). Since having a special character in your password is a requirement for online banking, the fix is to choose a password with a special character that doesn’t include any of the above mentioned. There are a couple other clunky and odd User Interface issues, but once the initial hurdles are overcome, you can generally perform most basic banking tasks without issues. ### 1/5 — Hmm *2023-02-23, version 2.2* It is clear that Trinidad and Tobago cannot make a working app how great just great I don’t even want to give a star but I’m forced too fix yall Mf app ### 1/5 — Waste of time *2023-01-13, version 2.2* Every time i try to log in its telling me wrong id an pw but it’s the correct info Im putting in 🤦🏾‍♀️ because when i go on the website and log in with the same stuff i’m getting through. This is a waste of time ### 1/5 — Waste *2022-11-03, version 2.2* Been waiting on a text with my OTP to log in. It’s been over a week….Definitely deleting. ### 1/5 — Poor service *2021-10-13, version 2.1* Although it says T&T is should be a Caribbean app because first citizens is regional ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash app doesn’t even work *2026-04-29, version 3.5* Delete the whole app bru ### 1/5 — B.S *2026-03-11, version 3.5* Worst than going to bank in real none of my problems got solved with this app make a better one please ### 1/5 — It doesn’t work *2026-02-22, version 3.5* Honestly it sucks because I’m trying to log into it and im not getting my Code in my email address I keep re-installing and no luck 😡 ### 1/5 — Was working well until the upgrades 🤦🏾‍♀️ *2026-02-06* So went to the faqs and was told I may need to uninstall the app and redownload it… boi BIG mistake… now it won’t reinstall 😖… thanks FCB ### 1/5 — Bugs *2025-10-31, version 3.3* It started working fine up until a few months ago when I want to add someone I can’t because the page scrolls up and not allowing me to access it . I then deleted today and redownloaded it same issue with the login ### 1/5 — Too many bugs *2025-07-25, version 3.3* The app does not allow me to login. It continues to give an error and restarts the registration process. ### 1/5 — Very slow *2025-02-04, version 3.3* Very slow and take days before it updates any transactions. Poor service ### 1/5 — App is barely functional *2024-09-05, version 3.1* Can’t even transfer money through the app to other accounts definitely needs an upgrade. ### 1/5 — Not working *2024-05-23, version 3.1* I downloaded the app and after putting in my cif# the screen turns white and the proceed button is at the top right of the screen , I use an iPhone 12 mini I don’t know if my phone isn’t supported but I used it on an iPhone 8 Plus and works great , please make it so that it can work on the iPhone 12 mini ### 1/5 — Useless *2024-02-29, version 3.1* This app has an OTP that sends only to local numbers. So if I move residence and no longer have that local number, I cannot update my residence and put the new number for OTP. Why? Because this app does not recognise global mobility and was designed / approved by small minded people who do not understand their customer base ## Most praised reviews (9 highest-rated) ### 5/5 — Pls does this bank uses or accept zelle or way to send money from Trinidad to USA ?? *2022-03-26, version 2.1* Pls does this bank uses or accept zelle or way to send money from Trinidad to USA ?? Because my family from Trinidad want to send money to me and he told me this is the bank he has so I don’t know if it enables zelle or ways to send money from Trinidad to America ### 4/5 — Was working well until the upgrades 🤦🏾‍♀️ *2026-02-09, version 3.5* So went to the faqs and was told I may need to uninstall the app and redownload it… boi BIG mistake… now it won’t reinstall 😖… thanks FCB. Update… I got to the OTP stage and it wouldn’t send me a code. Called FCB and the young man helped me greatly and I finished registering and signing on to the app. Thanks young man at FCB 🙏🏾🙌🏾🥰 ### 4/5 — Great improvements *2023-06-15, version 3.0* App was ok before but was missing a few key features. Now that they’ve added the biometrics for login and the summary for credit card transactions it’s almost perfect. Only thing you can’t do is transfer between your FCB accounts (if you have multiple). ### 4/5 — Good *2020-12-06, version 1.1* I was very skeptical to download this app seeing all the negative reviews however I have an iPhone XR and 8 and it works perfectly fine on both devices.The app itself can’t do with some additional features and an updated interface but other than that it does what I need it to do ### 4/5 — Disappointed greatly *2020-11-29, version 1.1* It’s over 5 weeks I’ve been trying without success to get the app working on my phone,I’ve call Fcb on many occasions and they don’t have a clue what to do,truly disappointed ### 4/5 — Great upgrade! *2020-09-02, version 1.1* I love how easy it is to navigate the interface making completing transactions easy. The ‘Balance Peek’ feature is welcomed 😉 ### 3/5 — Great app.. one limitation. *2023-08-16, version 3.0* Excellent app however a basic feature of the internet is international use. This app does not appear to use international phone numbers at this time and this is a limitation for international clients. ### 2/5 — Why does faceID require secondary identity verification *2026-01-31, version 3.5* After logging in with FaceID the app requires you to answer further security questions. Isn’t this redundant? ### 2/5 — App Freezes *2020-05-21, version 1.0* This app needs some work. It freeze up right after you log in. Please work to correct it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*