# First Command MobileCommand™ — user reviews > 102 indexed App Store user reviews of First Command MobileCommand™ by First Command Bank, rated 4.80/5 from 8,266 ratings. - Source: https://appshunter.io/ios/app/first-command-mobilecommand/id379925009/reviews - App overview in markdown: https://appshunter.io/ios/app/first-command-mobilecommand/id379925009.md - Rating breakdown: 5★ 7,121 · 4★ 685 · 3★ 205 · 2★ 65 · 1★ 190 ## What do users think of First Command MobileCommand™? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure - 👍 Organized and prompt responses - 👍 Trustworthy - 👍 Simple and intuitive - 👍 Quick and painless - 👍 Reliable - 👍 Streamlined and efficient **Cons** - 🐛 Buggy and unstable app - 🐛 Frequent crashes and login issues - 🐛 Remote deposit issues - 🐛 Face ID/biometrics not working consistently - 🐛 Slow and unresponsive app - 🐛 Frequent app maintenance and downtime - 🐛 Difficult to access account information - 🐛 Poor user interface and user experience **Commonly reported bugs** - App crashes on login - Remote deposit not working - Face ID/biometrics not functioning - Frequent app maintenance and downtime - Redirecting to web browser instead of in-app functionality **Most requested features** - Ability to order checks through the app - Improved mobile deposit with auto-capture and edge detection - Landscape mode support for iPad - Ability to view and manage all accounts in one place - Improved login experience with seamless biometric integration - Enhanced transaction history and search capabilities ## Newest reviews (11 of 102) ### 4/5 — Error message *2025-03-10, version 23.2* I have to agree with recent comments about not being able to use the app due to an error message. Please fix this issue asap. ### 4/5 — Okay App… *2025-03-01* … when it works. I’ve been using FCB app for some time now and never had issues until fairly recently. I’m constantly getting an error message when trying to sign in. Just that an error occurred and that I need to call a number if it doesn’t resolve. I know that everything I enter is correct. It works on the website. It’s getting frustrating when on the go and I can’t access my account except via browser. Then why have the app. What is causing this sign in error? I’ve also tried deinstalling and reinstalling the app, resetting network settings, and went as far as resetting my router. Please, I’m begging to get this fixed because it’s causing stress. Other than that, I’m quite happy with FCB. It’s just the app that needs major improvement. ### 2/5 — App review *2025-02-06, version 23.2* The app continually has issues when select options. It just craps out and isn’t responsive. The issue has repeated itself over and over again regardless of my internet’s power. ### 3/5 — Various Mobile App issues *2025-02-05, version 23.2* Despite calling help line, mobile application still prevents me from accessing information via user/password or Facial ID recognition tool. ### 2/5 — Unstable *2025-01-25, version 23.2* App repeatedly encounters errors when authenticating and doesn’t retain login ID consistently. Additionally the Face ID integration is problematic, not authenticating automatically, consistently, or often resulting in an obscure or useless error to help the user resolve it ### 2/5 — Access *2025-01-07, version 23.2* The access to the account is so difficult. I am rarely able to use facial recognition for some reason. ### 2/5 — Needs Bug Fixing *2024-11-18, version 23.2* The app will not let me log into my account. Keeps giving me an error when I try to use my correct password that I know works with the website. It’s worked pretty good in the past, but has some iffy moments if it will let me login or not. ### 2/5 — What is going on! *2024-08-13, version 23.2* The app doesn’t work and tried to get online and my antivirus is telling not too! The site may be a fraud site. Tried on both browsers and recently saw a double charge. I am looking for another bank and have been with you for over 25 years!!!! ### 2/5 — Transferring funds *2024-07-17, version 23.2* There is no reason, in this day and age, that I should have to wait days to transfer funds. I am trying to put in funds today and it won’t let me. It makes me wait 3 days. No other bank does business this way. ### 3/5 — check review *2024-06-29, version 20.2.12* why can i only see 4 mos of past checks? i need to see at least 1 year. it does no good to do a search if i don’t know the check #! ### 3/5 — Poor login experience *2024-06-22* Can you just update your app so it automatically logs in with Face ID WITHOUT your crazy pop up “you’ve been logged out due to inactivity” that you always have to click just to re login. Such a waste of time and annoying. ## Most critical reviews (10 lowest-rated) ### 1/5 — Some bull jive *2025-08-12, version 23.2* Years later and same jive. Every time I have to upload a check it takes 15 minutes. Because the camera just doesn’t want to read the endorsement. Or I get completely logged out of the app and have to start all the way over. 15 minutes to deposit a check is ridiculous. ### 1/5 — Sick of fighting with the app *2025-06-16, version 23.2* It is always a fight to get the photo capture portion to work on a deposit. I have to tap 30-40 times, often getting kicked out and having to start over. I’m so frustrated I’m thinking of just changing banks to someone with a better app! ### 1/5 — Access *2025-06-04, version 23.2* The access to the account is so difficult. I am rarely able to use facial recognition for some reason and have had to reset my password almost every time. ### 1/5 — User interface *2025-03-07, version 23.2* The UI on this app is terrible. ### 1/5 — Stupid *2025-01-18, version 23.2* Stupidity and incompetence rolled up in annoyance ### 1/5 — Delayed *2024-10-19, version 23.2* This app is so delayed, it also takes so long for a transfer. You guys should be ashamed of yourselves. ### 1/5 — Fix the iPad version! *2024-07-24, version 23.2* After the latest update the iPad version is in vertical mode only. This is extremely annoying!!!! Please fix this! ### 1/5 — Great Organization *2024-06-30, version 20.2.12* Great organization that takes care of military families. ### 1/5 — Worst Banking App Ever! *2024-06-10* For the love of god and all things holy! Please fix your app. For a bank that solely relies on mobile banking, your app is the worst and is a reflection of what you think of your customers. Please help them. Provide an app that works 24/7. Doesn’t crash every time you log on. Actually lets you log on. For an app that is constantly getting Maintence done, it is certainly broken all the time. It is driving me to bank some where else. ### 1/5 — Spanish *2024-05-15, version 20.2.12* Can’t change the language to English from app ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-08-11, version 23.2* No problems with remote deposit. I enjoy able to deposit no matter where I am in the world. ### 5/5 — Simple to use – – ultra secure *2025-06-01* I have been using the First Command bank app for multiple years now… I find the interface very intuitive to use – – and also the security is second to none… One time I accidentally missentered a dollar amount for a check deposit… I called customer service the next duty day – – it was fixed within the hour! ### 5/5 — FCB is responsive! *2025-03-21, version 23.2* FCB does a great job of informing customers what’s going on. Changes, scam etc. we appreciate you! Thanks ### 5/5 — Transfers *2025-03-13, version 23.2* Transfers are quick and easy! ### 5/5 — Easy & Convenient *2024-12-31, version 23.2* The First Command MobileCommand App is so easy and convenient to use when away from home. ### 5/5 — Love the App, but Please Fix *2024-11-12* I’ve been using the FC app for many years and find it very useful. However, a recent update did away with landscape viewing mode on the iPad. Since my iPad is in a case and it supports the iPad on a desk, etc., I use it in a landscape orientation. Please return a landscape viewing mode to the iPad version of the app. ### 5/5 — Best Bank *2024-09-09, version 23.2* Best bank with awesome customer service too. My go to bank for most of my banking. Enjoying the app! ### 5/5 — Worst App & website recently *2024-06-30* I have to say, being with FCB had been one of my best experiences in my banking history. Since 2003 I start my investment account; and banking for more than 15 yrs. But since 6 months my experience to access my account thru the web and, specifically thru the app, has been horrible. Trying to guess between hackers sweeping your funds or bills paying automatically or look up for transactions to reconcíliate my budget is a pain. To this, adding the inconvenience by not having a live person during non-working hours to work with those issues is just unbelievable. Then I get a response to contact a representative during business days and times. Most of the emergencies occur during non-working hours. I hope FCB takes these issues seriously, solve in a promptly and efficient manner. If I cannot access my account every time I want; why having it? ### 5/5 — Awesome *2024-06-03, version 20.2.12* Great app. Must use ### 5/5 — Digital Login *2024-05-02, version 20.2.12* Unable to use face recognition or password in the app. Don’t know how to go back and fix this --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*