# First Credit Union (AZ) Mobile — user reviews > 35 indexed App Store user reviews of First Credit Union (AZ) Mobile by First Credit Union, rated 3.60/5 from 17 ratings. - Source: https://appshunter.io/ios/app/first-credit-union-az-mobile/id734469406/reviews - App overview in markdown: https://appshunter.io/ios/app/first-credit-union-az-mobile/id734469406.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 5 ## Newest reviews (12 of 35) ### 2/5 — Not currently functioning *2026-06-28* My transactions have not updated for a few days when I made purchases yesterday. I also can’t use the Zelle feature to transfer money. Clearly something wrong with the app. ### 2/5 — Often unusable *2021-10-12, version 4.0.5702* Frequently I have to use my computer to access my account. This would be convenient on the iphone if it didn’t keep loading forever....and ever... ### 3/5 — Okay App Design *2020-06-24* I am fine with the design of this app. However, there may be a pretty bad bug that is causing my account to be constantly locked; therefore not allowing me to even get into my account. This issue seems to be affecting the main site as well. ### 2/5 — Not user friendly *2020-05-15* This app is not user friendly or functional for a banking customer. The account transaction history shows no detail as to where a purchase was made without individually clicking on the details of each purchase. The old app allowed a user to quickly scroll through a transaction history and allowed users to immediately view where the purchase was made. Now it’s a random purchase with the amount and it takes an inordinate amount of unnecessary time to click for the details on each purchase to see where it was made. So inefficient and inconvenient. The old app was far superior, intuitive and actually functional for banking users. ### 1/5 — Poorly designed app *2020-04-05, version 3.0.841002* This app was designed so poorly. A 5 year old can come up with a better app. They should hire me to recreate their app. It’s awful. Its not easy nor convenient. This app will cause them to lose their customers same with their website. 100% trash. Get it together and get with the rest of the world guys. ### 3/5 — UNSECURE, ALMOST UNUSABLE *2019-05-10* A few times when setting my phone down, I guess my finger grazed my iphone desktop and hit the FCU app icon, which caused the app to open, TOTALLY SKIPPING PAST THE LOGIN/PASSWORD page. This is very scary. But, when I WANT to loginAlso, the app crashes as soon as I open it on my iphone. It takes about 5 tries, then I can enter my password and get in. Sometimes it will crash again after that, or it could crash anytime during a transaction attempt. I tried deleting and reinstalling the app, but that didn’t help. It’s not my phone, because all my other apps work. What is going on with their I.T. Dept?! Also, small rant: when I transfer funds, I prefer to go to the main accounts summary page, which shows the balance of all accounts on one page. But instead it opens up the single account that received the transfer. Not sure why. The app/bank assumes that’s where you want to be after transferring funds. ### 1/5 — Doesn’t work *2018-10-16, version 3.0.841002* This app is absolute trash. Never works ### 4/5 — App Works for Me *2018-09-23, version 3.0.841002* This app is still useful, I’m sure they will make it even better in the next update. So far no problems with it. ### 1/5 — Useless would not recommend *2018-07-14* When I first downloaded the app it was fair and worked, but maybe due to saving money, the IT department decided to hire a high school kid to maintain it. Who knows? As a retired IT professional I find the app extremely substandard. The last 3 times I tried to use it. It locked my account on the first try. Each time I had to drive to the credit union to unlock it. The 1st time I figured it was just a bug due to poor and insufficient knowledge of testing. It happens. A few months later and again it happened. Ok when you lack inexperience people you have a lot of bugs in their work , they couldn’t get to it. A few months later again. This make the app unusable I would not recommend using it at all. Use the website instead. For me if this is the quality of their IT department, I am thinking of switching to another institution that has professional taking care of my money and transactions. ### 2/5 — Works when you can log in *2017-10-24, version 3.0.841002* Works ok when you can log in. But if you’re a first Cu member you already know how that goes. ### 1/5 — Login *2015-09-18, version 2.5.5* IT WONT LET ME LOG IN ### 4/5 — Very user friendly *2014-12-30, version 2.5.5* Love the new app and the ability to do remote deposits. Needs to add budget feature to app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App issues *2025-09-18* This app is a terrible banking app. Never loads the way it should. ### 1/5 — Hurry n fix *2025-09-18* Updated to iOS 26 and now the app is down. PLEASE FIX ASAP 😡😞 ### 1/5 — Tech stack is frustrating *2025-04-04* Every action initiates a phone call, it’s ridiculous. MFA is good but sometimes I’ve had 2 calls from them simultaneously while trying to do a simple banking action. UX is completely counter intuitive both in app and website. ### 1/5 — Horrible *2024-10-02* You all need to fix this app. Always having to delete and reload several times a week. Thats ridiculous! ### 1/5 — Horrible design, and very cumbersome to use *2022-10-15* The UI feels super old, and its annoying that I have to “Register my device” literally every time I open the app. I’ve had to have “registered” my phone over 20 times in the past month already. ### 1/5 — Garbage - don’t bother *2021-04-20, version 4.0.5702* This app is horrible. Terrible user experience, and unreliable. ### 1/5 — Upgraded app did not “enhance”my banking *2020-05-22* Not an enhanced banking experience. I preferred the old format. Having each member on the account set up their own log in doesn’t make for cohesive banking from a joint account. Particularly the bill pay. Also, it seems I am not able to edit recurring payments anymore. I have monthly bills that recur each month, but with a different amount due each month that I would go in and adjust, or if I wanted to delay payment a day or two, I would edit the due date, but now I am only able to cancel the payment then re enter with a new payment, which doesn’t make for more convenient banking. ### 1/5 — Resets password *2020-05-21, version 4.0.5601* Every time this app needs to be updated due to “improvements” it prompts me to login with my username and password. That’s not the problem. The problem is that I enter the correct information and it states that my username and password is incorrect, which is not. This is the second update I’ve completed and the second time it has informed me of the incorrect username and password. I’m not sure who is coming up or creating these app updates but they are really inconvenient when it states the info is incorrect. Neither the app or their website is user friendly. Really discourages me in continuing being a member with FCU. ### 1/5 — REALLY disappointed *2020-05-20* Since they updated the app, it has been a ridiculous effort to login because you have to create a whole new account. Even after entering my info it won't validate or let me log in. After calling to try to fix this, I waited on hold for 45+ minutes only to be told that what I was doing was correct and still cannot log in. Nobody has been helpful in this process and I am upset I can't login to view my bank account. The old app never gave me problems. And I can't even login to the new version. ### 1/5 — Poor upgrade *2020-05-14, version 4.0.5601* Loved the old app. They “updated” it and it deleted all the login information and you have to create a new account. ## Most praised reviews (10 highest-rated) ### 5/5 — New App is Awesome!! *2021-11-25* The new app that was launched May 2020 has made it very easy for me to monitor my account, transfer money and pay bills! I love the option to add alerts. It’s also very convenient to be able to transfer money to my other bank accounts at other financial institutions! I’m really impressed by the options to pay people, bills and manage my payments to other subscriptions using ePay. New features also includes access to my credit report. Looking forward to more added features to the app! ### 5/5 — Seeet Upgrade *2020-05-16, version 4.0.5601* Very much like the new app. All accounts in one place is a huge plus. Well done First Credit Union! ### 5/5 — Nice updates *2020-05-12* Good improvement on the upgrade, especially seeing all accounts now. ### 5/5 — Excellent app *2020-04-13* App works great and is easy to use. You can pay bills, do remote deposits, and transfer funds. I have been using it for several years and have had zero issues. ### 5/5 — Great Simple App *2015-08-24, version 2.5.5* Love FCU. Love this app can access my acct. easily. Love the new remote deposit too! ### 5/5 — Love the App *2014-09-26, version 2.5.5* Works great! ### 5/5 — Finally!! *2013-12-03* I love this app! I am a loyal customer who has been waiting a long time for this app! I have used it to transfer money and manage my spending easily. THANK YOU! ### 5/5 — Finally *2013-11-23, version 2.4.2* Great app. Easy to use and function. Love FCU ### 4/5 — Good app *2021-10-02* I like the app, much improved from the previous app. I make lots of transfers between accounts so I like that I can access all accounts that I am on with one login. It’s nice that you can also hide the accounts you may not want to see. I really like that I can separate my accounts into little cells it makes things really easy for me. ### 4/5 — Useful and Functional *2021-08-27* I’ve been using this app for many years. The most recent updates that improved remote depositing of checks, added Touch ID and Face ID login options, and included an Apple Watch version of the app have made the user experience far better. Overall a functional and useful app in my experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*