# First Entertainment CU Mobile — user reviews > 122 indexed App Store user reviews of First Entertainment CU Mobile by First Entertainment Credit Union, rated 4.90/5 from 15,903 ratings. - Source: https://appshunter.io/ios/app/first-entertainment-cu-mobile/id784988074/reviews - App overview in markdown: https://appshunter.io/ios/app/first-entertainment-cu-mobile/id784988074.md - Rating breakdown: 5★ 14,333 · 4★ 1,254 · 3★ 203 · 2★ 32 · 1★ 81 ## What do users think of First Entertainment CU Mobile? Overall sentiment: neutral **Pros** - 🚀 Convenient mobile banking - 👍 User-friendly app design - 🔒 Secure banking experience - 💡 Consolidated account view - 👍 Great customer service **Cons** - 🐛 Buggy app updates - 🔍 Difficult to find certain features - 🔍 Lack of notifications - 🔍 Inconsistent user experience across devices - 🔍 Removed useful features **Commonly reported bugs** - Landscape mode issues on iPad - Frequent app crashes - Mobile deposit camera problems - Login and loading screen freezes - Connectivity issues with external accounts **Most requested features** - Bring back total account balance view - Improve mobile deposit functionality - Add Zelle integration - Enhance notification system - Optimize app for tablet devices ## Newest reviews (17 of 122) ### 4/5 — Good but……… *2026-06-14, version 4019.0.3* The Zelle is a pain. Everything else is easy and efficient. The Zelle……NOT SO MUCH. It should be easier and faster. Takes WAY TOO LONG to use. At least give the user the option to make it faster by letting them bypass the text code and just start using it. Other than that great. ### 3/5 — Push Notifications Don't Work *2026-05-08, version 4019.0.3* ...unless you manually open the app. THEN you will get all your notifications. Kinda defeats the purpose of push notifications, no? The rest of the app is great but I installed primarily for the notifications. ### 2/5 — Functions failing *2026-04-25, version 4019.0.3* Zelle consistently doesn’t work, showing error/failure to connect. Have to physically transfer money by going to atm and hand delivering money ### 4/5 — Ideal for the Needs *2026-03-17, version 4019.0.3* Though I wish I could pay my credit card with an external bank without going to another site, the app is overall ideal for online banking needs. Everything is clear and directly stated. Some things I have to remember to hunt for, like the payment option for the credit card from an outside bank, but I find most things very easily. ### 5/5 — Donna *2025-09-20, version 4016.2.4* FECU cares about people…not just making money off its members. They help us! ### 5/5 — Amazing bank, simple app *2025-09-05, version 4016.2.4* I’ve been a First Ent member for over 20 years. Great credit union and great app. ### 4/5 — Late *2025-08-28, version 4016.2.4* Its good, but I wish it would say how much you really have instead of waiting days to update and then knowing you have very little. ### 5/5 — It’s the only banking app that actually works properly on my phone! *2025-08-12, version 4016.2.4* I mean that, every other bank app I have ever used and tried multiple times with each and might I add with the help of the bank worker’s themselves, it’s the only banking app I ever used! ### 5/5 — Excellent Quality *2025-08-10, version 4016.2.4* Quick,easy, & simple I been using First Entertainment for years& it’s has kept my financial progress in check. ### 5/5 — Best New Credit Union ever *2025-07-28, version 4016.2.4* Woohoo love this bank n app. Easy to use ### 5/5 — New Start in Life!!! *2025-04-21, version 4016.2.3* First Entertainment helped me break free of a mound of bad credit, rebuilding my new credit to a “very good” rating, saving thousands of dollars over the years in high interest rates. First Entertainment gave me a chance, so I didn’t let them down, and in turn I was able to leave behind my old life and start anew! 😉 Thank you all for believing in me! ### 5/5 — With Gratitude *2025-04-18, version 4016.2.3* First Entertainment Credit Union is the best financial company I could ever hope to have. Your services and wonderful staff have provided me over the years with the best banking experience I’ve ever had and have had for so many years now. I am very grateful for having your support in all my financial needs. I thank you and look forward to being with you for years to come. My best wishes to you all. ### 5/5 — Premium, helpful, knowledgeable, friendly… *2025-04-05, version 4015.2.3* You have a great team. They’re all pleasant, and I can tell them all of my silly jokes, and they laugh. Do you know what that’s worth?….No, you don’t. ### 5/5 — Money *2025-04-03, version 4015.2.3* I make so much money off of this because I am super rich, and my account rich and my dog is really rich and I like investing because I get a lot of money from my high-yield savings account so I can invest that money into Pog juice and I make a lot of money off of that and I am 45 years old and I like making money because money is cool. Five stars. ### 5/5 — The Very Best Banking Experience I have ever had. I love First Entitlement Credit Union! *2025-03-20, version 4015.2.3* I love First Entertainment Bank. They are extremely helpful and have been a huge part of my success in the industry. This company is a cornerstone to our industry. My company family and self hold this bank in the highest esteem! Thank you for your support. ### 4/5 — Zelle *2025-02-07, version 4015.2.3* Zelle interface is too complicated ### 5/5 — Great Company *2025-02-07, version 4015.2.3* I love everything about First Entertainment. Including the app ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst of any banking app *2026-04-20, version 4019.0.3* Nothing really works. I have two accounts with them a personal and business one. They are not connected and cannot be combined. Please tell me why??? This is a very simple software. Currently the whole app is down. I can’t even get to my money at all. Sooooo, soooooo bad ### 1/5 — Takes forever for updates. *2025-11-19, version 4016.2.4* Dark mode please? ### 1/5 — Full screen required? *2025-05-23, version 4016.2.3* Check deposits through the App is broken. The page to take a photo of the check goes to a grey screen with the words “full screen required”. This is on an iPhone 16pro. ### 1/5 — Notifications broken…again. *2023-09-15, version 4009.2.0* Logged in this morning and got five alerts at once for transactions that have happened over the last two days. Contacted customer support to report the issue weeks ago and was essentially shrugged off. Is it really this difficult to get transaction notifications in real time? Would it be easier if I closed my three accounts? ### 1/5 — TURTLE *2023-03-07, version 4005.1.0* App too slow and text is ant size. Legal font size in the USA Is .10! ### 1/5 — Where are notifications? *2022-11-01, version 4005.1.0* I will gladly turn off notifications on most apps but the one place I expect them to exist and be timely is when dealing with my finances. For the last 3 updates, notifications have been almost non-existent in this app. The only way I can see if withdrawals or other activity have been happening in my account is to log into mobile banking, where I instantly get 10 notifications at once from various days of transactions. App and iOS are up to date, phone has been reset and notification preferences have not been touched in years. Every other banking institution offers customers the ability to ensure there isn’t any fraudulent activity on their accounts in real time, how is this not a thing at First Ent? **Developer response:** We apologize you experienced this issue with receiving notifications. This issue has been resolved and you should receive notifications without logging in. Please contact us at 888-800-3328 if you need further assistance. ### 1/5 — Worst Update Ever *2022-10-28, version 4002.2.1* This current build of the app is so bad it has me considering changing banks! Bill pay is the most important thing for me and it feels like the functionality has gone backwards by 15 years with this build…there are errors and bugs on top of the terrible build that are not allowing me to pay my bills either. If I miss a payment due to this, I am gone! ### 1/5 — Loading page is never ending *2021-03-13* My phone uses Face ID, so whenever I open the app it automatically logs me in, but I will sit at the horrible turning wheel for ages, I never even get to look at my bank account. I then go into different methods like closing out the app multiple times, closing all the apps out, turning my phone off and back on again, and turning off my WiFi. I just have to keep trying and trying for it to actually work, it’s highly inconvenient, it’s taken me more than 30 minutes sometimes. It doesn’t even matter if I have great service or not. This started happening a few months and before that the app was great and ran perfectly, so I’m not sure if this is just something happening to me or not. I honestly don’t even use the app anymore and just sort of wing it, but I’d really like to be able to access my bank no hassle... **Developer response:** We're sorry to hear you're having issues with the app. We'd love to help resolve issues for you if you'd reach out to our support portals. Our reps are standing by to assist you. ### 1/5 — Horrible redesign for iPad *2021-02-24, version 3016.1.0* The redesign is a massive fail. I can no longer use bill payer on my iPad. Even though I allowed cookies and pop ups this site is still blocked! I am so frustrated by this. It’s how I paid all of my bills. I love first entertainment as a bank but this is a huge inconvenience and has me considering finding somewhere else to bank. Please get this fixed! ### 1/5 — Terrible downgrade *2020-12-27* The absolute worst. The latest version is a cosmetic upgrade that reduces functionality. The iPad version can’t handle portrait orientation, but the iPhone version can?!?! I wish I could adequately express the outrage I feel at having this latest version forced upon me. I never use my tablet in landscape mode - at least not until now, but for some reason, the developers thought it best to lobotomize the iPad version so it cannot cope with 90° rotation. How is it that the tinier screen on my phone is somehow capable of achieving this seemingly Herculean feat, but my iPad Pro can only do landscape mode? I like First Entertainment Credit Union for their financial services, but this new downgrade to their mobile app is atrocious. **Developer response:** Thank you for your feedback and your patience. We originally launched with the landscape option only as that was the most popular option by users of the app, but we are exploring adding portrait mode to the iPad app in a future update. ## Most praised reviews (10 highest-rated) ### 5/5 — Struggling Actor treated nicely! *2026-08-24, version 4021.2.2* Although I am not presently a working Actor due to health issues, First Entertainment treats me very nicely. This is whether I am on the phone, or physically go there. ### 5/5 — Great App! *2026-06-11, version 4019.0.3* Great use case and user interface! In non-tech speak, it’s an easy, intuitive layout. Great job! ### 5/5 — Thank you. *2026-06-02, version 4019.0.3* Could not function on the go in life without mobile banking, depositing, checking balances, searching for fraud, it is an invaluable tool. If anyone wants to contact me for an on the record testimonial, I would be happy to provide it. Side note: when I was the victim of check theft through the USPS, the Toluca Lake staff was AMAZING. Thank you again. ### 5/5 — Can You Love Your Bank? *2026-05-27, version 4019.0.3* FECU is everything I could want in a financial institution. I like the fact that it is not a big national bank. They are accurate, reliable, helpful and accessible. I have numerous home loans and accounts with them over the past four decades. I truly appreciate that they are there for me 24/7. ### 5/5 — Loyalty above ALL *2026-05-20, version 4019.0.3* I’ve banked with every back from chase to WF & BOA & no bank has made me feel the family relationship FEB has!! Thank you !! ### 5/5 — Awesome. *2026-05-11, version 4019.0.3* Ever since I started in the photo lab on the main lot at Warner, in 1997, dealing with my money has been available when I need it the most. Digital banking goes wherever I go and makes life move forward. Thanks guys (& ladies). Good job. ### 5/5 — Exceptionally good *2026-02-12, version 4019.0.3* Easy to use ### 5/5 — FECU *2026-01-19, version 4019.0.3* Awesome banking relationship coupled with a great app so one can manage account activities on the 24/7. ### 5/5 — First interstate credit union *2025-12-11, version 4016.2.4* Is the best I’ve had nothing but good luck with them. My last bank was a nightmare. ### 5/5 — Good service *2025-09-23, version 4016.2.4* I was locked out of my account so had to call in. A man named Steven helped me out graciously and quickly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*